L'Occitane Reviews

Updated September 14, 2014
Updated September 14, 2014
144 Reviews
2.4
144 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
21 Ratings

Review Highlights

Pros
  • Great products with great ingredients that work (in 19 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 16 reviews)


Cons
  • Upper management knows about these conditions, or they at least should get a clue (in 21 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 9 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Such an amazing work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Mission Viejo, CA
    Former Employee - Seasonal Sales Associate in Mission Viejo, CA

    I worked at L'Occitane as an intern (less than an year)

    Pros

    Friendly staff
    interactions with guests
    easy products to get to learn and love

    Cons

    long work hours
    work on holidays
    training was a smooth transition

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great part time retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in New York, NY
    Current Employee - Part Time Sales Associate in New York, NY

    I have been working at L'Occitane part-time

    Pros

    Generous 40% off discount on high-quality products. The company makes each employee attend two training sessions at the corporate office in NYC to really understand everything about the products and how to sell them. With each new campaign (every month) you get one or two free, full size items from that campaign...which is awesome. I've learned a lot about skin care, which is nice because I've incorporated it into my own daily routine. They pay really well for a part time retail job. Plus, 95% of the time you get 8 hour shifts so you are guaranteed to get a decent amount of hours per week.

    Cons

    Every employee is treated as a key holder therefore everyone is treated and expected to do all the work managers and assistant managers do. My issue with this is that as a part time sales associate, I do the same amount of work/paperwork as managers/asst managers and don't make the amount of money they do. Company requires too much paperwork to be completed each opening and closing and even throughout the day. In my opinion, this should only be completed by management, but again each employee is required to do it. They are extremely strict about how you sell products. If you don't follow the "Always" with every single customer it can be an issue with your manager depending how relaxed they are.

    Advice to ManagementAdvice

    Cut back on all the paperwork that needs to be completed every single day!

    Recommends
  3.  

    Don't believe the haters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Assistant in New York, NY
    Current Employee - Senior Sales Assistant in New York, NY

    I have been working at L'Occitane full-time (less than an year)

    Pros

    opportunities to progress ... I've been here 6 months and been promoted already
    great staff discount
    respectful management - I haven't experienced anythng other than people being nice
    amazing products (the reason I joined in first place)
    decent pay

    Cons

    yes there are a lot of codes and somethings get complicated
    yes the till system isnt the easiest

    Advice to ManagementAdvice

    dont listen to all the haters out there ... they're just losers ... to me and the people I talk to things are good and feel like they are getting better ... I have worked at far worse places ... its retail after all!
    my advice to the negative nellies ... if you hate it so much have the guts to go somewhere else ..

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    l'occitane is a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at L'Occitane full-time (less than an year)

    Pros

    the products, true stories and positivity

    Cons

    having your skills over looked,

    Advice to ManagementAdvice

    if some one is already good at sales back off and let them sale, dont stand over them like a hawk, it will ruin their confidence, the stores conversion, atv, and upt.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Wonderful company and excellent products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Santa Monica, CA
    Former Employee - Store Manager in Santa Monica, CA

    I worked at L'Occitane full-time (more than an year)

    Pros

    Strong training program for product knowledge and selling skills. Generous employee discount enabled us to purchase products for personal use.

    Cons

    Limited opportunity for growth due to small number of boutiques. Also not enough emphasis on succession planning and promoting from within. Many qualified candidates overlooked.

    Advice to ManagementAdvice

    Promote your successful team leaders!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    L'Occitane is a wonderful company with exceptional ethics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane part-time (more than an year)

    Pros

    The company provides many paid trainings for new products and sales strategies, the product is eco-friendly and fair-trade, management is supportive and flexible

    Cons

    Some of the sales techniques from the European standard do not translate very well to the states, the price of the product is very high so meeting sales goals is not always easy.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A wonderful experience. I was in Management and loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Washington, DC
    Former Employee - Store Manager in Washington, DC

    I worked at L'Occitane full-time (more than an year)

    Pros

    Great products, good upper management, training was ok...but overall a wonderful experience
    Would love to work with them again!

    Cons

    Computers went down a lot. Not very reliable in busy seasons.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Sales Associate/ Key holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder in Dallas, TX
    Former Employee - Sales Associate/Keyholder in Dallas, TX

    I worked at L'Occitane part-time (more than an year)

    Pros

    This company sells high quality products created in Provence, France

    Cons

    There is not much ethnic diversity in higher level management positions.

    Advice to ManagementAdvice

    Create a more diverse environment, especially in higher level management. There is a lack.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at L'Occitane part-time (less than an year)

    Pros

    Generous discount on products, training provided, compensation for achieving and exceeding the boutique's goals for the week and month, gratis product from new lines released.

    Cons

    I honestly can't think of any cons while I worked for L'Occitane. I absolutely loved working there. The team was great!

    Advice to ManagementAdvice

    Keep up the great work you're doing with the boutiques!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Award Winning Products, Award Winning Employer!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at L'Occitane full-time (more than 5 years)

    Pros

    Where do I begin, I have worked for L'OCCITANE for over five years and I simply adore this brand as it is so rich in ethics, style, passion and authenticity, I am blessed to work for such a brand. I feel so proud to work for L'Occitane and welcome our customers to what is a very special retail enviroment and truly unique customer shopping experience.

    I adore our products, there is constant innovation and freshness to our product range and they are so easy to sell as they create a moment of delight each time they touch the skin. I respect with a true passion the work L'OCCITANE has done and continues to do in Africa for the last twenty years and supports such amazing projects.

    I love that I am accountable for delivering my results, I don't know about you but I want to achieve and be rewarded for my hard work and L'OCCITANE has done this very well for me throughout my journey.

    I am working for an ethical, equal opportunity employer who has given me amazing opportunities and I have witnessed the most junior team members grow into industry professionals whist working at L'OCCITANE.

    I would recommend L'OCCITANE as an employer should you be lucky enough to get the chance to
    join our team throughout the USA.

    Cons

    I spend too much with the staff discount.

    Advice to ManagementAdvice

    Thank you for bring Provence to America and being my employer.

    Recommends
    Positive Outlook
    Approves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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