LanguageLine Solutions
2.3 of 5 104 reviews
www.languageline.com Monterey, CA 5000+ Employees

LanguageLine Solutions Reviews

Updated Jun 28, 2014
All Employees Current Employees Only

2.3 104 reviews

                             

19% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(31 ratings)

33% of employees recommend this company to a friend
38 Employee Reviews Back to all reviews
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    4 people found this helpful  

    Now LLs is after Pacific interpreters

    Interpreter (Current Employee)
    Boston, MA

    Prosthere is nothing good to tell about this company

    ConsLanguage Line Solutions has been buying out smaller companies (e.g. Pacific Interpreters) and forcing their interpreters to be so-called "employees" with virtually no benefits (no paid vacations, no holidays, no sick days, crappy cheap health insurance). The interpreters' compensation changed from potentially $30-42/hr to $12-$14 per hour. Most of the quality and highly-qualified interpreters are leaving this greedy and cold company. If you're thinking of getting interpreter services for your hospital, clinics or business, stay away from Language Line Solutions. Don't expect you will get good quality interpreting services from LLS since they don't care about the interpreters. Interpreters are being used like factory workers or robots.

    Advice to Senior ManagementStop abusing your interpreters.

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    4 people found this helpful  

    I agree with other interpreters on their negative reviews on LLS

    Interpreter (Former Employee)

    ProsWork at home, not having to deal with commute.

    ConsOther than the pros listed above, there is no other good thing to say about the company. Crappy pay and even reduce your rate. I had been working for a company called Tele-Interpreters, and later purchased by LLS. I was paid at a rate of 50 cents a minutes (which was low but I can accepted it). Been working for them for about 3 years and then when LLS purchased them, they had to reduce my rate from 50 cents to 35 cents/minutes. The reason (or excuse) they told us for the reduced rate was economic hardship. COME ON LLS, you guys have been ripped the government and private agencies off by charging them $3 to $4 and even $5 a minute. YOU can't even afford to pay your employee 50 cents or that???

    So I quit my job and working for Pacific Interpreter and get 60 cents a minute now. However, last December, again, LLS purchased Pacific. Now they are thinking to merge both interpreters into one by paying us AGAIN CRAPPY rate of $14/hour which if you divide 14 by 60, it would be 23.33 cents a minutes. 23 cents COMMON LLS how much respect did you give to your interpreters??? You are depend on us to make you rich and you can't even afford to pay us more than 23 cents a minutes?????

    My advice is if you are a new interpreter and need some experience, then work for them. However, let you tell you be ready to drink a lot water. Their $14/hour is hard working money. They expect you to take a load of calls non stop. Once you have experience, QUIT and look for something better. They expect you a lot from you and give you almost nothing.

    Advice to Senior ManagementMy advice to the management team is YOU are depend on US. If you treat us as a crap then that is what you get. I don't know why anyone would like to work at such low rate, unless you have nothing better to do. To the agencies who is looking for interpreter services, go for something else. Reason, you are not going to get a happy interpreter because everyone is so exhausted by having to deal with this immoral company.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Greedy company that pays interpreters very low

    Interpreter (Former Employee)

    ProsWorks from the comfort of home.

    ConsThey charge 2.5-3.9 USD per minute but only pay interpreters less than a quarter per minute. They're buying out smaller companies like Pacific Interpreters and changing their interpreters to "employees" status, meaning being forced to work fixed hours, no paid vacation, no sick days, $12-14/hour, and crappy useless health insurance. It's better to wait table than working for them. Many highly qualified interpreters are leaving due to LLS's abuse and greediness. Please don't use LLS for your language needs, people who have no choice would stay and they're not happy. Don't expect good quality of customer service/ interpretation from unhappy interpreters.

    Advice to Senior ManagementStop your greediness, don't use interpreters like a factory worker. Unhappy employees mean poor service.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Don't waste your time! Get a job at a regular company's call center for better pay and benefit!

    Interpreter (Current Employee)
    Monterey, CA

    ProsAbsolutely nothing! Don't waste your time or career! Get a job at a regular company's call center for better pay and benefit!

    ConsPay, benefit, training staff. Only reason I tried this job was I'm bilingual and the word "Interpreter" sounded cool to me. Also, I own a newer Mercedes Benz and didn't want to add up mileage. What a big mistake! It's a ridiculous job! Rather, it's a ridiculous labor! You work as a conduit between the client and his or her limited English proficient customers. And many LEP people lack basic IQ, American common sense, and, most importantly,
    communication skill! So they will give you all kinds nightmares and unnecessary challenges!

    Additionally, you have to do your job the Language Line Solutions' way no matter what! Interpreters shouldn't appear as if they are chatting with LEP people! That's just one of Language Line's many many stupid rules. What kind of person in right mind would think the interpreter is chatting with LEP people on the job??? So, for every move an interpreter should make, in order to understand LEP person better, he or she must inform Client first and get the permission. And that's going to drive you CRAZY! AND IT'S GOING TO CAUSE SEVERE DELAY AND THE CLIENT'S COMPANY WILL GET THE INFLATED BILL!

    Also, since you're being sandwiched by two or more customers per call, you must have the "Slave's Mind" or "Low Self-esteem" to survive in this job. I feel sorry for those who have been working for this company pretty long, and I especially feel sorry for senior language specialists. I'm sure they all have low self-esteem. With their skills and qualifications, they can work for Airlines [ Travel Benefits!!! ], hospitals, Nordstrom, Costco, etc. for much better pay and benefits! What the heck were they thinking?

    Interpretation is a hard work, and LLS better treat their interpreters much better than now! But unfortunately, when some stupid or crazy clients complain about you, this company takes their words while your words don't mean anything! By the way, I have a lot more to say about this stupid company and this stupid "work from home" interpreter job as well as "SUSPICIOUS" EXPERIENCES I've had while working as "work from home" interpreter for the last several months. As soon as the company and I part, I'll reveal them in detail! Glassdoor says I can edit my review within 30 days, and I'm expecting that will happen within that time frame.

    Advice to Senior ManagementYou guys just wait~ You guys will be contacted~

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    I loved my work, helping people communicate

    OTP Interpreter - Contract, PT, FT, Freelance (Former Employee)
    San Diego, CA

    ProsI loved my word helping people communicate. You had to study a lot of terminology in different fields, be patient with people, understanding, and compassionate, as well as being technically prepared, detached, and professional.

    ConsCons – I loved my work, as I said, but the long and short term benefits, guaranty of employment, pay, appreciation, did not match my efforts and loyalty.

    Advice to Senior ManagementIt’s unfortunate that management was so busy looking to make money. The service was extraordinary, but the success was built on people like me who gave competently without much regard for us, front liners. I’d ask management to think about how it’s treated us…the ones who gave to this service from the start, when the business wasn’t known, when we were on-call 24/7…Thanks in advance.

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    3 people found this helpful  

    I receive an job offer but I did not take it!

    Telephone Interpreter (Former Employee)
    Los Angeles, CA

    ProsThey have a good trainning program for interpreters!

    ConsI would not reccomend a experience interpreter to work for this company, the salary is very low! It is a shame!

    Advice to Senior ManagementMore respect for interpreters!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    WAH customer Service for 16 yrs

    Work At Home Spanishh Interprelor (Current Employee)
    Houston, TX

    ProsGood step ladder in the industry

    ConsPay, time off, no sick time off, slavers, no communication among supervisors,team leaders. You ask for the day or hours off and allways a NO.

    Advice to Senior ManagementFired and rehired a new administration that know what are they doing...you have a lot of sargents

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good and bad

    Interpreter and Senion Lang Specialist (Current Employee)

    ProsIt was nice to have "a job" or be amployed while having babies

    ConsLow pay, no opportunity to advance, no interaction , when the company changed CEO years ago the company lost its culture. Back when Chris Ensign was CEO, you felt PRIDE working for these guys. After that, humm. Like they wanted you to became a number. No thanks. Ah! And the pay ....was low, frozen....Better to contract, and they only do that if they have a growth spurt.No culture.

    Advice to Senior ManagementGet new management that CARES

    No, I would not recommend this company to a friend

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    Excellent to gain live overview knowledge of different industries across the US.

    Spanish Interpreter (Former Employee)
    Davie, FL

    ProsWork at home schedule is good, Very professional environment and so much satisfaction as one helps the client to convey ideas with the customers. Phone training, once per month.

    ConsVery sedentary, your office becomes home! Lack of exercise as you stay home to many hours. No 401 K, good health insurance, low salary. Lack of interaction with colleagues and management to learn how to improve work as one is doing the work. Lack from the company to train for certification in the Medical or Legal interpreter; at Language Line University or other Nation wide Universities.

    Advice to Senior ManagementPlease check employees abilities to perform other positions within the company or let them know of new openings. Stop the dual company strategy and implement management sense over interpreters that pretend to be business administrator's. Administrators lead and interpreters audit quality.

    No, I would not recommend this company to a friend

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    7 people found this helpful  

    worked under threat of getting laid off as I refused to become an employee for 1/3 of what I made as a contractor.

    Interpreter (Former Employee)
    Monterey, CA

    ProsWork from home, so no added expense of traveling back and forth to work.
    Work in the comfort of your PJs.

    ConsNo respect for interpreters, as they speak in a very condescending way.
    They never communicate with you, only to complain about feedback from an irate customer.
    Their recruiter is infinitely rude, if she does not hear what she wants. She offered for me to become an employee for 1/3 of what I made as a contractor ($30/hr to $11/hr), no paid vacation and no benefits, when I “politely” declined the offer her tone changed completely to rude and condescending with a hint of threat.
    They have a very limited understanding of the requirements of the different dialects and how some are not mutually intelligible even if they fall under the same language. There was no department to handle that, no matter how often I pointed out that their customers’ needs could be improved by paying attention to such cultural details.
    They have no regards for experience or education. It’s a company that is driven by greed. They charge their customers an arm and a leg for their services, and yet they refuse to adequately pay their employees. A Starbucks barista has a more comfortable situation with potential for growth and a higher pay rate with a mere GED.
    I would not recommend working at LLS.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at LanguageLine Solutions reviews and ratings — including employee satisfaction and approval rating for LanguageLine Solutions CEO Scott W. Klein. All 38 reviews posted anonymously by LanguageLine Solutions employees.