LanguageLine Solutions

  www.languageline.com
Work in HR? Unlock Free Profile

LanguageLine Solutions Reviews

Updated August 16, 2014
Updated August 16, 2014
141 Reviews

2.1
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
36 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 62 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • No benefits either or anything to show appreciation (in 24 reviews)

  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 18 reviews)

More Highlights

97 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bring work place politics home?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Call Spanish Interpreter  in  Monterey, CA
    Current Employee - All Call Spanish Interpreter in Monterey, CA

    Pros

    Telecommute -- skip the rush hour traffic along with the wardrobe and lunch expenses
    Good start up training

    Cons

    Barely competitive wage, no flex time or paid time off.

    Advice to ManagementAdvice

    This is a specialized service which requires specialized skills. Performance suffers when one is @ 99.9% occupancy. It is counterproductive to slam the que with back to back calls 99% of the time. Take better care of your people, A few years ago you offered better incentives for growth from within,

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Convenient Work at home employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    Pros

    You are an employee not a contractor. Everything is phone based and training was computer and phone based. The variety of calls makes the day interesting and your day goes quickly.

    Cons

    Once you select your schedule when hired they refuse to allow you to change it. You can never reach your assigned manager when questions arise. You are the last to know of changes that affect you. No true communication with employees...at lease the home based ones...maybe its better if you work at a call center.

    Advice to ManagementAdvice

    Working from home is very different then working from a call center. I wish the company would be more willing to work with the schedule changes when there are legitimate reasons for the change.

    Negative Outlook
    No opinion of CEO
  3.  

    over the phone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Over the Phone Interpreter
    Current Employee - Over the Phone Interpreter

    Pros

    working from home, flexible schedule

    Cons

    no benefits, no feedback, they lay you off from one day to the next, no notification what so ever. low wages

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    I'm tired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter  in  Arlington, VA
    Current Employee - Interpreter in Arlington, VA

    Pros

    I'm able to work from home and able to help people.

    Cons

    It's difficult to change the schedule once you set one. No paid sick leaves, no vacation times and no training after you get hired. Very low salary. The language specialist constantly calls you to tell you your problems.

    Advice to ManagementAdvice

    We need more benefits. Don't treat us like slaves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    A good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    Pros

    I think the pay rate varies between the different languages and the benefits varies between states. For example if you speak a language that's high on demand like Spanish but at the same time A LOT of people are bilingual in English and Spanish therefore the competition is high so if you're not good at your job (especially if you're a contractor) they can easily replace you especially in this rough economy with unemployment rate so high. As for benefits that varies by state employers are not required by law to give employees additional benefit beside the benefits that's required by that state. I work from home I don't care about paid holiday or sick leave. I work the morning shift starting from 6am so I get off around 2:30 that gives me a whole day left to do whatever I want. Mylanguage is in demand but not many people can speak my language and English fluently therefore it's not as easy to replace us. IF YOU'RE A GOOD INTERPRETER THEY LEAVE YOU ALONE. I see a lot of people complaining about people management and client being mean. I personally have never had a complaint filed against me. Actually many doctors have asked for me personally to do interpreting for them when they call in. It's about doing your job well. Now let's talk about the pay. Again the pay varies by language. When I first started working for LLS during provisional I was paid $14hr (minimum wage in California is only $9hr) so the pay isn't bad. After provisional I get paid $9hr but for every minute I'm on the phone I get $0.40 per minute within an hour I'm on the phone usually for 50minutes (there are times between calls) now you do the math. That's not a bad pay at all. I made the decision to be an employee instead of a contractor because 1. They forward all the calls to the employees first (contractors gets calls when all employees are busy). 2. Job security, it is easier to let a contractor go than an employee. 3. The way difference between a contractor and an employee is $0.10. I'd rather be an employee and get more calls which makes me more money and get the job security plus a 401k. Hope thos info helps.

    Cons

    Few over time. In California over time is a time and a half so I like over time

  7.  

    Flexible, convenient work at home employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter

    Pros

    Flexible schedule and you get to work from home. No commute. No office clothing to buy. No nossy coworkers. Interviews and training is over the phone and online.

    Cons

    Once you reach the All Call position that's it, that is the top level. No paid time off. No sick days. No increase in pay. No motivation. No incentives.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It´s currently my major source of income / Per-Call Interpreter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Per-Call Interpreter  in  New York, NY
    Current Employee - Per-Call Interpreter in New York, NY

    Pros

    Work from home, learn something new every day,make a difference on people´s life, save lives, feel good about yourself and choose your own hours, travel and time off as needed or desired.

    Cons

    Some calls have poor sound so you need to have a completely quiet work area - not my case but I imagine it will be hard for people with children or pets; you don´t get performance reviews or a raise; there is a contrast between the appreciation I receive from the customers and the indifference of the company in regards to me as a person.

    Advice to ManagementAdvice

    We need to be constantly improving our skills. Although we all do it on our own, it would be wonderful to have some training materials and webinars to increase our knowledge and expertise within the field. Also there should be more performance feed backs available to us in a regular basis, not just upon request.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    An ok job, but isolated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work from home, no travel time needed.

    Cons

    Isolated, you don't get connect with community people much. Very limited benefits. Especially when you are sick, you have occurrence on your record, I hope they can revise this become more humanity.

    Advice to ManagementAdvice

    Need to offer more variety development opportunities to the interpreter who are doing their great job, offer appropriate benefits, including sick leave without occurrence.

    Neutral Outlook
  10.  

    Worst company you can ever work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Interpreter  in  San Diego, CA
    Current Employee - Customer Service Interpreter in San Diego, CA

    Pros

    work at home,at least in my case they told me to choose my schedule (hours,days.full time part time)

    Cons

    Very hard to change schedule once it is chosen.Very low pay,over worked employees,horrible leadership,no support whatsoever to everyday work needs

    Advice to ManagementAdvice

    Please allow all Interpreters to rate SLS,IOM,AGENTS,IRC.We would be able to work so much better if all the areas of need are addressed in every single department ,not only the interpreting department

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    lowest paying interpreter jobs in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Working from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    Cons

    Low salary (minimum wage) , No benefits, No paid vacation or sickness.
    Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to ManagementAdvice

    increase wages

    Doesn't Recommend
    Neutral Outlook

Worked for LanguageLine Solutions? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.