LanguageLine Solutions
2.3 of 5 87 reviews
www.languageline.com Monterey, CA 5000+ Employees

LanguageLine Solutions Reviews

Updated Apr 9, 2014
All Employees Current Employees Only

2.3 87 reviews

                             

24% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(21 ratings)

32% of employees recommend this company to a friend
53 Employee Reviews Back to all reviews
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This company provides a necessary service in a very professional manner

Spanish Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than 3 years

Prosoffers work from home option

Consvery hard to get a change of schedule

Advice to Senior Managementprovide incentives for long time employees as well as raises

Yes, I would recommend this company to a friend

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Very low pay, no flexible scheduling, poor benefits

Anonymous Employee (Current Employee)

I have been working at LanguageLine Solutions

ProsYou get to work from home

ConsVery low pay, no flexible scheduling, poor benefits

No, I would not recommend this company to a friend

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1 person found this helpful  

Breaching Confidentiality law in US by Exposing Interpreters to private Patient's phone numbers. Slave Driving and Cold!

Interpreter (Current Employee)
Monterey Park, CA

I have been working at LanguageLine Solutions full-time for more than 3 years

ProsWorking from home and drive family members crazy with your calls.

ConsThe list is endless. Poor pay, Bad management, Unreachable, No benefits, Hard work and no support in any means!

Advice to Senior ManagementPlease try to at least pay people a bit more so they do not leave like a revolving door. Care about the living block of your existence meaning the interpreters. Many of us are respectful and highly educated people. The system does not work and find out what is going on?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Not a dream job....

All-call Interpreter (Current Employee)
Monterey, CA

I have been working at LanguageLine Solutions full-time for more than 3 years

ProsDon't have to spend money on commute because it's a work at home job. It's a good job if you are retired, disabled or stay at home mother/father.

ConsYou get no choice of shift, very low pay (even though the company over-charges their clients), no benefits, because you work from home you feel isolated, little chance of advancement within the company, no increase in salary. They are so quick to tell you what you are doing wrong but when you request something from them, they dismiss you like you don't mean anything to their company. And they give you a quarterly "bonus" based on your performance. I would have considered this a pro, but the bonus you get is something to laugh at.

Advice to Senior ManagementPay more to your interpreters. You can't survive on this salary alone.

No, I would not recommend this company to a friend

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Good learning experience vs. get ready to get exhausted

Spanish Medical Interpreter (Current Employee)

I have been working at LanguageLine Solutions part-time for more than 3 years

ProsWorking from home, very little supervision. 41K with a 100 match for up to 3% . Phone line and telephone equipment reimbursement.
I cannot describe the amazing learning oportunity that LLS offers (not because of the training that you will receive). Training is very basic, the learning starts with hands on, they will throw you out to the wolves and it will be up to you to keep up and learn. The variety of industries that LLS serves is so huge that you won't only become a good interpreter and improve your listening skills and language skills but you will learn so much about other industries that it will become an advantage for you as customer when you go to bank, apply for a loan, go to the doctor, go to court, deal with an insurance adjuster, deal with the IRS, SS office and the list goes on and on.
Becoming a Medical interpreter gives you more satisfaction than the regular customer service interpreter job.

ConsPay is not good for the amount of work. Recognition is non-existent.
No vacations, just 80 hours of unpaid time off per year.
Health insurance cost is sky high

Advice to Senior ManagementSalaries need to improve.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

Now LLs is after Pacific interpreters

Interpreter (Current Employee)
Boston, MA

I have been working at LanguageLine Solutions full-time for more than 3 years

Prosthere is nothing good to tell about this company

ConsLanguage Line Solutions has been buying out smaller companies (e.g. Pacific Interpreters) and forcing their interpreters to be so-called "employees" with virtually no benefits (no paid vacations, no holidays, no sick days, crappy cheap health insurance). The interpreters' compensation changed from potentially $30-42/hr to $12-$14 per hour. Most of the quality and highly-qualified interpreters are leaving this greedy and cold company. If you're thinking of getting interpreter services for your hospital, clinics or business, stay away from Language Line Solutions. Don't expect you will get good quality interpreting services from LLS since they don't care about the interpreters. Interpreters are being used like factory workers or robots.

Advice to Senior ManagementStop abusing your interpreters.

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3 people found this helpful  

intigration is not going well

Account Manager (Current Employee)

I have been working at LanguageLine Solutions full-time

ProsWe provide great services that are needed and important to the communities we serve

ConsLanguage Line has been acquiring companies and not integrating them well, so the right hand doesn't know what the left is doing.
Employees are not valued or treated well. Great people are getting fired or just leaving.

Advice to Senior ManagementListen and find out what is going on, determine best practices, and then move forward.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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5 people found this helpful  

Don't waste your time! Get a job at a regular company's call center for better pay and benefit!

Interpreter (Current Employee)
Monterey, CA

I have been working at LanguageLine Solutions part-time for less than a year

ProsAbsolutely nothing! Don't waste your time or career! Get a job at a regular company's call center for better pay and benefit!

ConsPay, benefit, training staff. Only reason I tried this job was I'm bilingual and the word "Interpreter" sounded cool to me. Also, I own a newer Mercedes Benz and didn't want to add up mileage. What a big mistake! It's a ridiculous job! Rather, it's a ridiculous labor! You work as a conduit between the client and his or her limited English proficient customers. And many LEP people lack basic IQ, American common sense, and, most importantly,
communication skill! So they will give you all kinds nightmares and unnecessary challenges!

Additionally, you have to do your job the Language Line Solutions' way no matter what! Interpreters shouldn't appear as if they are chatting with LEP people! That's just one of Language Line's many many stupid rules. What kind of person in right mind would think the interpreter is chatting with LEP people on the job??? So, for every move an interpreter should make, in order to understand LEP person better, he or she must inform Client first and get the permission. And that's going to drive you CRAZY! AND IT'S GOING TO CAUSE SEVERE DELAY AND THE CLIENT'S COMPANY WILL GET THE INFLATED BILL!

Also, since you're being sandwiched by two or more customers per call, you must have the "Slave's Mind" or "Low Self-esteem" to survive in this job. I feel sorry for those who have been working for this company pretty long, and I especially feel sorry for senior language specialists. I'm sure they all have low self-esteem. With their skills and qualifications, they can work for Airlines [ Travel Benefits!!! ], hospitals, Nordstrom, Costco, etc. for much better pay and benefits! What the heck were they thinking?

Interpretation is a hard work, and LLS better treat their interpreters much better than now! But unfortunately, when some stupid or crazy clients complain about you, this company takes their words while your words don't mean anything! By the way, I have a lot more to say about this stupid company and this stupid "work from home" interpreter job as well as "SUSPICIOUS" EXPERIENCES I've had while working as "work from home" interpreter for the last several months. As soon as the company and I part, I'll reveal them in detail! Glassdoor says I can edit my review within 30 days, and I'm expecting that will happen within that time frame.

Advice to Senior ManagementYou guys just wait~ You guys will be contacted~

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Challenging and rewarding job

Interpreter (Current Employee)
Bakersfield, CA

I have been working at LanguageLine Solutions full-time for more than 3 years

ProsI learn something new everyday; very rewarding helping others; work from home; little supervision.

ConsMinimal feedback and support; I've been with the company over four years, never had a pay increase, few to no benefits. Advancement opportunities are almost non-existant.

Advice to Senior ManagementWords are not enough to motive staff to consistently provide top quality work. Employees need financial rewards/incentives to feel motivated and satisfied. The cost of living does not go down and everybody needs to support themselves. As much as I love the job, I can no longer "afford" to work for the company. I will be leaving as soon as I find something else.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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5 people found this helpful  

A greedy company

Customer Service Interpreter (Current Employee)

I have been working at LanguageLine Solutions full-time for more than a year

ProsConvenience. Easy to get a job.

ConsManagement is not interested in rewarding good performance, only punishing mistakes.

Advice to Senior ManagementYou get what you pay for. So please compensate your interpreters better. And in return, they'll give the company their dedication.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at LanguageLine Solutions reviews and ratings — including employee satisfaction and approval rating for LanguageLine Solutions CEO Scott W. Klein. All 53 reviews posted anonymously by LanguageLine Solutions employees.