LanguageLine Solutions Reviews

Updated April 17, 2015
103 reviews filtered by
  • Any Location
  • Any Job Title
  • Current Employees
2.6
103 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
39 Ratings

103 Employee Reviews

Sort: Popular Rating Date
  1. very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    very comfortable job, working from home, steady work, 40 hours a week Mon-Fri, good pay comparing to other companies starting with $17 as a video interpretr

    Cons

    its hard to communicate with management, payroll, or HR , all communication has to be via Email which it can take sometime up to 1 week for an urgent thing

    Advice to Management

    Try to improve communication system between interpreter and management

  2. I have been working for language line solution for more that 2 years now, the job is easy at times and stressful at time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in New York, NY
    Current Employee - Interpreter in New York, NY

    I have been working at LanguageLine Solutions

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from home
    You learn something everyday

    Cons

    Communicating with management needs to be better

    Advice to Management

    It is hard to reach you, it takes days to get a reply to an e-mail and impossible to call you.

  3. Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Interpreter -work At Home in Los Angeles, CA
    Current Employee - Medical Interpreter -work At Home in Los Angeles, CA

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work from home , decent pay

    Cons

    Benefit not so good, but It's fine for me.

    Advice to Management

    I Have no advice in terms of this

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very bad experience, would not recommend to anyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in Houston, TX
    Current Employee - All-call Interpreter in Houston, TX

    I have been working at LanguageLine Solutions full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Work at home.
    - Earning an income to survive if lack of other options.

    Cons

    - Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect.
    -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule.
    - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ...
    - Slave driving Greedy company only interested in profit and exploitation of employees.
    - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing.
    - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards.
    management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other.
    Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year.
    you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours.
    -The Fact that they post fake positive employee reviews here to mislead possible prospects.

    Advice to Management

    Your company's has nothing to sell your only capital are your competent , trained , educated interpreters. TAKE CARE OF AND HAVE SOME RESPECT FOR YOUR INTERPRETERS. YOUR INTERPRETERS DESERVE A BETTER TREATMENT, AND YES THEY DESERVE BETTER THAN MINIMUM WAGE.

  6. No benefits and unpaid vacations, but working from home is an advantage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Consecutive Interpretation in Fort Lauderdale, FL
    Current Employee - Online Consecutive Interpretation in Fort Lauderdale, FL

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    working from home, on line communication

    Cons

    little schedule flexibility, no benefits, no paid vacations, no prospects for salary increase, salary havily depends on actual time spent on the phone.

  7. Best company to work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One does not have to spend any money on working clothes or commuting expenses.

    Cons

    The pay isn't as high as if one would work in person as an interpreter.

    Advice to Management

    There's a huge need to update their Impact 360 Platform; it's too outdated...

  8. Good home advantage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at LanguageLine Solutions part-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    No cost for travel, everything is communicated virtually through internet or landline. Seems like a lot of people complaint about late response from management, but to me it was acceptable speed. Your landline installation fee, phone expense will be reimbursed.

    Cons

    Pay is fixed, $14. Sometimes when the day is slow, you get calls that are not related to medical problems. I don't know whether it was intentionally or just by random. Career path is limited. From medical interpreter position you can move to advanced interpreter, but that pay is $0.4/min or minimum state wage per hour.

    Advice to Management

    Provide more training to interpreters. Don't send new interpreters on board with no basic medical training.

  9. Remote Interpreter, work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work from home, no driving, dressing up.

    Cons

    Professional growth, raise in pay, lack of communication.

    Advice to Management

    I would like to have some benefits of course.. especially paid vacation. More communication with the management and conference calls with other interpreters to share experience, knowledge and tips.

  10. review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    work at home, save time commuting and getting dress

    Cons

    no benefits, few calls on weekends just enough to match the average minimum wage

  11. Get away as fast as you can

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Abble to work from home

    Cons

    They do not value employees. No salary raise, no matter what you do. No management.

    Advice to Management

    None. It doesn't work

LanguageLine Solutions Photos

Work at LanguageLine Solutions? Share Your Experiences

LanguageLine Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.