LanguageLine Solutions

www.languageline.com
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LanguageLine Solutions Reviews

Updated February 25, 2015
Updated February 25, 2015
96 Reviews
2.5
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
96 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

96 Employee Reviews Back to all Reviews

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  1.  

    Best company to work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    One does not have to spend any money on working clothes or commuting expenses.

    Cons

    The pay isn't as high as if one would work in person as an interpreter.

    Advice to ManagementAdvice

    There's a huge need to update their Impact 360 Platform; it's too outdated...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good home advantage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at LanguageLine Solutions part-time (less than a year)

    Pros

    No cost for travel, everything is communicated virtually through internet or landline. Seems like a lot of people complaint about late response from management, but to me it was acceptable speed. Your landline installation fee, phone expense will be reimbursed.

    Cons

    Pay is fixed, $14. Sometimes when the day is slow, you get calls that are not related to medical problems. I don't know whether it was intentionally or just by random. Career path is limited. From medical interpreter position you can move to advanced interpreter, but that pay is $0.4/min or minimum state wage per hour.

    Advice to ManagementAdvice

    Provide more training to interpreters. Don't send new interpreters on board with no basic medical training.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Remote Interpreter, work from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Work from home, no driving, dressing up.

    Cons

    Professional growth, raise in pay, lack of communication.

    Advice to ManagementAdvice

    I would like to have some benefits of course.. especially paid vacation. More communication with the management and conference calls with other interpreters to share experience, knowledge and tips.

    Recommends
    Positive Outlook
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  5.  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    work at home, save time commuting and getting dress

    Cons

    no benefits, few calls on weekends just enough to match the average minimum wage

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    No raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter

    I have been working at LanguageLine Solutions part-time (more than a year)

    Pros

    Work at home
    Learn new things about we interpret.
    Talk to interesting ppl

    Cons

    Migraines
    Ears get too sensitive so you start hearing things that couldn't hear before and it bothers your sleep
    Not enough money and no hope of raise

    Advice to ManagementAdvice

    I asked my manager and senior language specialist what I can expect in the future and reply was there is no raise like other companies work even after many years. That killed my motivation.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    An ok place ' Independant Contractor'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Los Angeles, CA
    Current Employee - Interpreter in Los Angeles, CA

    I have been working at LanguageLine Solutions

    Pros

    -flexible hours
    -work from home
    -good flow of calls
    -decent staff

    Cons

    -the pay would have been good if we were still living in the 70s. Interpreters are the foundation of this company , appreciating them in the salaries will only make the company better.

    Recommends
    Neutral Outlook
  8.  

    To much resposibility for minimum wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Spanish Interperter in Chicago, IL
    Current Employee - Customer Service Representative Spanish Interperter in Chicago, IL

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    Work at home. Chose your own schedule (initially).good stepping stone or additional part time job, not for permanent main job. No benefits. No one as a go to person to answer any concerns ( we realy on one another and our forum that is closely monitored)

    Cons

    Minimum pay. Been here almost 3 years absolutely no raise. Many many many calls. Any issues with system gets blamed on interpreter.Any absense/adjustment to shift you receive a bad mark. After a certain amount of those marks a year you could get fired.mo PTO, vac days just UTO. Work holidays. Only part of phone bill reimbursed. You pay bills, materials (alot of pens and paper usage). No holidays off. No room for advancement. Does not look like it will be better but much worst.

    Advice to ManagementAdvice

    Pay what is fair. Mininum wage for people who are certified or have a degree like alot of us is a joke. This company makes tons, requires alot from its interpreters and provides us with the least of everything possible. Besides pay trainings,management everything is scarce!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Interpreting Sweat Shop?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    This is possibly the quickest way to have a glimpse into many industries that provide customer service: banks, hospitals, mobile phone companies, internet service providers, utilities, government agencies, law enforcement, stock trading, even some tech companies. The idea that you never know what your next phone call entails is exciting and certainly adds allure to the job. I learned a lot about how to deal with phone/internet/electricity providers and bank/hospitals/police/Social Security just by listening in on the conversations and interpreting. It gave me, an novice interpreter who inspired to become a professional, a well-rounded exposure to terminology in many different fields. Being able to go to work without dressing up and driving through traffic is also a plus. I also came across a couple nice people who also provided good information on resources for interpreters.

    Cons

    This job does not really allow you to gain "good" interpreting skills - I have now obtained an advanced degree in interpretation and have been working in the field for a while. What (little) interpreting skills I obtained during my time at LLS have not served me very well. As a matter of fact, I developed some pretty bad interpreting habits that took a while to break. The reason? First of all, the training they provided was PAINFULLY INADEQUATE. They were more concerned about perpetrating company policies rather than training inexperienced people to become adequate for the job. Secondly, BAD INTERPRETATION seemed quite acceptable - on my first day of work, my supervisor and I listened in on other interpreters, and even though I had never worked as an interpreter before that day, common sense told me the quality of interpreting generally ranged from acceptable to absolutely horrendous. Don't get me wrong - there are a few great interpreters that I came across, but they were definitely a rarity. Lastly, the interpreters were WORKED LIKE SLAVES, that at after working nonstop under a huge amount of stress for so long, even if they tried to provide good quality work, I doubt their now deep-fried brains and exhausted bodies could allow them to function normally. They also blatantly DISREGARDED the fact that we were human beings - illnesses were inexcusable, emergencies were inexcusable, taking time off was nearly impossible. A fellow interpreter, who consistently performed above and beyond, developed a life-threatening condition and requested to have his hours reduced in order to make it to his appointments and whatnot - in response, HR increased his hours. The excitement of the job wore off quickly for me. I felt that I was chained to my phone, not allowed to take a bathroom break for hours, while BEING PAID LESS THAN ONE QUARTER (or in some cases, even one tenth!) of market rates - rates that interpreters out there actually make!

    Advice to ManagementAdvice

    Hire people who actually meet basic requirements of the job - and pay them accordingly!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Russian Interpreter - All Calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in San Diego, CA
    Current Employee - All-call Interpreter in San Diego, CA

    I have been working at LanguageLine Solutions full-time (less than a year)

    Pros

    No pros except working from home

    Cons

    LOW PAY! NO DECENT BENEFITS, REALLY AVOID THIS COMPANY... they make you go through hoops but they pay the least out of all companies... and all this number 1 company myth...total BS. I used to work for Cyracom (Company#2) - at least my pay was $600-700 more a month.

    IF YOU ARE LOOKING TO SWITCH A JOB - LEARN FROM MY MISTAKE!

    Advice to ManagementAdvice

    there are no managers there... just one disorganized, outdated mess house.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Old school, manage by fear environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a job and that's it.

    Cons

    Chaotic environment managed - not lead - by insecure people who don't know and don't care about the company, its people or its clients. Executives who run their departments by identifying, stirring up and then using their employees' weaknesses against them. They take care of each other though and everyone knows it. So who can employees go to for help? No one. Walk the hallways and you can feel the stress. People running around afraid to make mistakes and looking over their shoulder.

    Advice to ManagementAdvice

    Executive team: stop trying to keep your people small so you can feel in control. That is no way to run this place. Being mean is nothing to be proud of and everyone is talking about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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