LanguageLine Solutions

  www.languageline.com
  www.languageline.com

LanguageLine Solutions Reviews

Updated November 24, 2014
Updated November 24, 2014
128 Reviews
2.3
128 Reviews
Rating Trends

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Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
40 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 69 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • No benefits either or anything to show appreciation (in 25 reviews)

  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 18 reviews)

More Highlights

83 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Flexible hours, reliable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions as a contractor (more than 10 years)

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.

    Neutral Outlook
    Approves of CEO
  2.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than an year)

    Pros

    very stable job, very respectfull for employees

    Cons

    pay is too low, work load too much

    Advice to ManagementAdvice

    give everybody a raise

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    No traffic jam work from home

    Cons

    Everything. Worst company I ever worked for. No communicate with your management team at all. Very difficult to change schedule or request anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    telphone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LanguageLine Solutions

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to ManagementAdvice

    Not a good company to work for long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Better than unemplyment benefits...barely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSI INTERPRETER in Houston, TX
    Current Employee - CSI INTERPRETER in Houston, TX

    I have been working at LanguageLine Solutions part-time (more than an year)

    Pros

    No commute.No money spend on transportation.No money spend on things you would need for a regular jib (clothes,shoes etc)

    Cons

    Money not spend on transportation is spend on other items such as paper,pens,bills (light,internet and portion of phone bill). Mininum wage pay if working in certain schedules.No communication.No help,no guidance,no paid time off,no vacation time, no holidays off.Every absense counts as a bad negative mark.Everything is blamed on interpreter (dropped calls,angry clients(even if its due to hold time to get to us),systemn not working,calls that are lost or not picked up due to glitches (alot of glitches)in their faulty system.Again no communication between any department,everyone says something else,no clear answers from anyone.Takes forever to respond to anything.LLS truly does not care about its employees or clients for that matter.Alot hiring is being done out of the country and those interpreters are being rushed to get "qualified"to receive all types of very important sensitve calls (medical,legal) even if they have no prior knowledge or exp which could be very dangerous.I am a US interpreter and they failed me eventhough I am a certified medical interprter in my home state and most likely it is becuase of the increse in pay.I still get medical calls just not pay so they are very unfair.Alot of discrepancies in check,must keep close eye on it.No moving up.Ever.No increse in pay.Ever.Unless you get "qualified"to receive all calls,whcih is next to impossible unless you are out of country.Gives all OT to out of country employees.If cuts are needed they only cut US employees.

    Advice to ManagementAdvice

    Please train other departments more throughly.Just like with INT,agents,SLS,IOMs everyone should be monitored and rated on their services.Please keep everyone informed.An email send to every employee when theres changes or any important information to be shared could be the only way to get correct information to everyone without it being somehow changed after going through so many people.Provide at least a couple of days where employees can call off without fear of getting a warning or threat to get fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The company without leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    No office to go to.

    Cons

    No way to talk to other interpreters as a group to share and steam out with each other. They need to provide group telephonic meetings to hear the issues such as the bad phone system they purchased and why they areosing clients?

    Advice to ManagementAdvice

    Talk to the backbone of your business meaning the interpreters.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Interpreter at Language Line Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions part-time

    Pros

    can work at home in any place
    flexible schedule, can change schedule

    Cons

    no pay raises, have been working here for 3 years
    Very few phone calls.
    Even they don't have as many hone calls, but they kept hiring new people.

    Advice to ManagementAdvice

    Stop hiring new people if you do not have enough phone calls for everyone!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great pay, great management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Very laidback management, great friends and people and opportunity to meet and make friends with people. Job satisfaction and great pay, benefits and vacations as well as 401k.

    Cons

    Sometimes good friends you make will not be there the next day which is a huge blow when you know them for a long time, sometimes its really slow and nothing to do but read and read.

  10. 1 person found this helpful  

    Its a revolver door company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Current Employee - Arabic All Call Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than an year)

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond.
    It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to ManagementAdvice

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    The worst management ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR
    Current Employee - Interpreter in Portland, OR

    I have been working at LanguageLine Solutions full-time (less than an year)

    Pros

    An ok per-hour rate. Close to my place

    Cons

    They opened a center in Portland and they hired interpreters for several languages. 2 months later they discovered that they hired more than they need, so they started laying off people. A lot of those interpreters left a full time jobs for this one. In-charges and managers are incompetent, they absolutely have no idea how to run this center. If you work there first feeling you will have is insecurity, now I regret that I quit my previous job and I already looking for another job. My advice to you is to think twice before joining them.

    Advice to ManagementAdvice

    No advice. People's life is not a game.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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