LanguageLine Solutions

www.languageline.com

LanguageLine Solutions Reviews

Updated January 27, 2015
Updated January 27, 2015
139 Reviews
2.4
139 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
44 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Russian Interpreter - All Calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in San Diego, CA
    Current Employee - All-call Interpreter in San Diego, CA

    I have been working at LanguageLine Solutions full-time (less than a year)

    Pros

    No pros except working from home

    Cons

    LOW PAY! NO DECENT BENEFITS, REALLY AVOID THIS COMPANY... they make you go through hoops but they pay the least out of all companies... and all this number 1 company myth...total BS. I used to work for Cyracom (Company#2) - at least my pay was $600-700 more a month.

    IF YOU ARE LOOKING TO SWITCH A JOB - LEARN FROM MY MISTAKE!

    Advice to ManagementAdvice

    there are no managers there... just one disorganized, outdated mess house.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Old school, manage by fear environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a job and that's it.

    Cons

    Chaotic environment managed - not lead - by insecure people who don't know and don't care about the company, its people or its clients. Executives who run their departments by identifying, stirring up and then using their employees' weaknesses against them. They take care of each other though and everyone knows it. So who can employees go to for help? No one. Walk the hallways and you can feel the stress. People running around afraid to make mistakes and looking over their shoulder.

    Advice to ManagementAdvice

    Executive team: stop trying to keep your people small so you can feel in control. That is no way to run this place. Being mean is nothing to be proud of and everyone is talking about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    No traffic jam work from home

    Cons

    Everything. Worst company I ever worked for. No communicate with your management team at all. Very difficult to change schedule or request anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    This is the worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter in Chicago, IL
    Former Employee - Spanish Interpreter in Chicago, IL

    I worked at LanguageLine Solutions part-time (more than 3 years)

    Pros

    Work at home. That's the only upside to working here sadly. I tried thinking of others but this is it.

    Cons

    No advancement opportunities, no raises, high call volume, management expects you to interpret as if you were a decent paid, certified interpreter yet pay you minimum wage, management is rude, many clients are rude as well.

    I would not recommend this company to anyone. Stay away.

    Advice to ManagementAdvice

    Compensate the interpreters better since you expect them to interpret near flawlessly. Or else don't expect it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    telphone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LanguageLine Solutions

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to ManagementAdvice

    Not a good company to work for long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Better than unemplyment benefits...barely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSI INTERPRETER in Houston, TX
    Current Employee - CSI INTERPRETER in Houston, TX

    I have been working at LanguageLine Solutions part-time (more than a year)

    Pros

    No commute.No money spend on transportation.No money spend on things you would need for a regular jib (clothes,shoes etc)

    Cons

    Money not spend on transportation is spend on other items such as paper,pens,bills (light,internet and portion of phone bill). Mininum wage pay if working in certain schedules.No communication.No help,no guidance,no paid time off,no vacation time, no holidays off.Every absense counts as a bad negative mark.Everything is blamed on interpreter (dropped calls,angry clients(even if its due to hold time to get to us),systemn not working,calls that are lost or not picked up due to glitches (alot of glitches)in their faulty system.Again no communication between any department,everyone says something else,no clear answers from anyone.Takes forever to respond to anything.LLS truly does not care about its employees or clients for that matter.Alot hiring is being done out of the country and those interpreters are being rushed to get "qualified"to receive all types of very important sensitve calls (medical,legal) even if they have no prior knowledge or exp which could be very dangerous.I am a US interpreter and they failed me eventhough I am a certified medical interprter in my home state and most likely it is becuase of the increse in pay.I still get medical calls just not pay so they are very unfair.Alot of discrepancies in check,must keep close eye on it.No moving up.Ever.No increse in pay.Ever.Unless you get "qualified"to receive all calls,whcih is next to impossible unless you are out of country.Gives all OT to out of country employees.If cuts are needed they only cut US employees.

    Advice to ManagementAdvice

    Please train other departments more throughly.Just like with INT,agents,SLS,IOMs everyone should be monitored and rated on their services.Please keep everyone informed.An email send to every employee when theres changes or any important information to be shared could be the only way to get correct information to everyone without it being somehow changed after going through so many people.Provide at least a couple of days where employees can call off without fear of getting a warning or threat to get fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Its a revolver door company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Current Employee - Arabic All Call Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than a year)

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond.
    It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to ManagementAdvice

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    The worst management ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR
    Current Employee - Interpreter in Portland, OR

    I have been working at LanguageLine Solutions full-time (less than a year)

    Pros

    An ok per-hour rate. Close to my place

    Cons

    They opened a center in Portland and they hired interpreters for several languages. 2 months later they discovered that they hired more than they need, so they started laying off people. A lot of those interpreters left a full time jobs for this one. In-charges and managers are incompetent, they absolutely have no idea how to run this center. If you work there first feeling you will have is insecurity, now I regret that I quit my previous job and I already looking for another job. My advice to you is to think twice before joining them.

    Advice to ManagementAdvice

    No advice. People's life is not a game.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    lowest paying interpreter jobs in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    Working from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    Cons

    Low salary (minimum wage) , No benefits, No paid vacation or sickness.
    Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to ManagementAdvice

    increase wages

    Doesn't Recommend
    Neutral Outlook
  11.  

    Worst Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    You could work from home, it saves you some trouble. But you also could get depressed and disconnected. You could not get in touch with your manager. No one is going to write a reference letter for you. It is only good for a side job.

    Cons

    Don't trust this company. The managers tell lies. They don't really know what is going on. The management is a mess. They are very irresponsible.
    Absolutely no respect for their employees. They are exploiting immigrants.
    No culture. No training. No paid holiday. No flexibility. No career.

    Advice to ManagementAdvice

    Be ashamed of yourself.

LanguageLine Solutions Photos

Work at LanguageLine Solutions? Share Your Experiences

LanguageLine Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.