LanguageLine Solutions Reviews

Updated July 27, 2015
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
35 Ratings

Pros
  • Work from home so no transportation or clothing expenses (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)

Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • No paid holidays and no real incentives (in 19 reviews)

More Pros and Cons

62 Employee Reviews

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  1. working home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    working home no need to drive

    Cons

    hard to change working hrs


  2. Terrible company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter in Washington, DC
    Former Employee - Over the Phone Interpreter in Washington, DC

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1. Work from home 2. Only good thing about the new system they put everyone one - you get to see everyone is on the same boat and we are all being taking advantage of by the company. 3. They will hire you again because the turnover rate is so high. 5. You learn valuable life lessons from all sorts of calls you are getting each day.

    Cons

    1. Low per minute pay rate, the system will not record your minutes and good luck trying to get paid for the missing minutes. 2. No benefits and no paid holiday or sick days. You do not get paid extra for working on holidays. They will schedule you even though you send in a request specifically ask to be taken off the schedule. 2. Scheduled hours - no flexibility. They will nail you if you don't log into the system on time. No flexibility. If you have any urgent matters to attend to, they won't let you shift your work hours around. 3. Terrible management - a support request takes a month to get any reply. If you do get a reply, it solves nothing. Then you file another support request... wait for another month... 4. Quality control - senior language specialist will listen to your calls and give you harsh feedback that makes you feel total worthless. 5. Headquarter staff - I have yet to come across any pleasant staff that truly go extra miles to help interpreters. All the correspondences I received from headquarters are extremely bureaucratic. What do you expect? When you have a management basically treat its interpreters as disposable asset, the operations staff don't care your problems either.

    Advice to Management

    I hope you know that your interpreters should be your biggest assets. I receive more appreciation from the clients and LEPs.


  3. Helpful (1)

    A job for some pocket money if you don't have to really work; good to get foot in the door...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter
    Former Employee - Interpreter

    I worked at LanguageLine Solutions part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you want to be an interpreter and have little to no experience, don't worry, LLS will hire you, and you can train there, figure out if the job is for you, and in the mean time look for another job with the acquired experience. I was a student getting my MA degree, and needed a job, and time for school, so this was great, it also kept my native language alive. I gained a lot of experience on almost any field of life. It's a great opportunity to keep your brain active and react fast, sometimes under pressure when you interpret for courts, for example. The rest is just downright bad.

    Cons

    1. You realize that you're being treated as a second rate disposable tiny part in the huge system. 2. No benefits. 3. Low pay. 4. You have to communicate with a lot of ignorant people, just imagine that at your job you have to talk to Peggy a bank employee, outsourced from Bombay, who only speaks scripted language, and THAT language you have to interpret to a deaf 90 year old immigrant who can barely remember her age, yet just keeps screaming just because. 5. You get sick, your phone line is down, you really want to pee and can't wait until your break (only 2, or even 1 break in 5 hours!) - it all counts against you! 6. They mostly hire immigrants who desperate to find a job. They're just fluent in two languages, maybe even just in one language and speak some English but most of them are NOT interpreters. 7. The company really cares if you're polite, it doesn't care about the quality of your interpretation.

    Advice to Management

    Write a resignation letter. You fail to manage this business every day. Stop paying yourself benefits, you did not deserve them.


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  5. Helpful (2)

    Going from bad to worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter in San Francisco, CA
    Current Employee - All-call Interpreter in San Francisco, CA

    I have been working at LanguageLine Solutions part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Able to work from home.

    Cons

    They pay minimum wage, no benefits, no response from the managers, a lot of technical problems, unsolved issues with payroll, and nobody cares.

    Advice to Management

    Answer your phones, return our calls, or at least, respond to our emails. Show some respect.


  6. Helpful (3)

    Worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter in Dallas, TX
    Current Employee - All-call Interpreter in Dallas, TX

    I have been working at LanguageLine Solutions part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    WAH, not having to deal with any staff which could be refreshing after years of working with co-workers,managers etc.

    Cons

    Pay.Schedule.No vac, no sick days.No possibility of calling off ever unless you want to be written up/. Mediocre pay (minimum wage) very hard exhausting mental work.Very strict policies.If you miss one call they will be on you as of way, evnthough they have an extrememly faulty system.In the new system which we are all being transition to , you only have literally nano seconds to hang up a call if not you are automatically logged off, and a manager will call you to confirm why are you missing calls. Although there is no way of actually knowing this as when you get hired they claim no computer is needed, yet you need one to confirm if you are logged in, logged out, to confirmed if you are logged in correctly I should say, to report any issues with calls, clients, etc. I get calls non stop yet my check only equals to minimum wage (8.25 or so never over 9) I been working her over 3 years and I have never had or heard of any raise, they monitor yo u like a slave and if you omit one tiny thing that want even change the outcome of the call you get points deducted.Only reimburses about $11 for phone, nothing for other tools needed (paper, pens, which does add up, internet, computer, light expenses). I suspect they do a lot of illegal stuff in the company too. They also mess around with your worked hours and if you don't keep a close eye on your check you will come up short. They change the pay for hours already worked (complain I seen with other interpreters not in the US, but how can we be sure we are safe?) If you have another job do yourself a favor and DO NOT LEAVE IT, maybe take this as a side, extra part time job ,but def don't be sufficient to be the main job.

    Advice to Management

    Where to begin!! It doesn't really ,matter because LLS does not care about its clients much less its employees/contractors. They only care about figures and getting more and more calls equaling more pay ..for upper management.


  7. Helpful (3)

    Interpreter - All Calls (Non-Spanish)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in San Francisco, CA
    Current Employee - Interpreter in San Francisco, CA

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from Home. Not knowing your or ever seeing your manager.

    Cons

    I would like to warn anyone who wants to become an interpreter with this company. If you want the lowest compensation for the hardest type of work, this is a company for you. The company just launched new interpreter platform which is so idiotic and useless - that is pretty much how it operates in most matters. I regret so badly leaving Cyracom (another company) where I made 600 more a month working the same 40 hours! Please people be warned, Language Line only sounds good - they route the calls in such way, that you get paid 9 -10/hr for Non-Spanish languages. Spanish Interpreters are treated like slaves, but that's nothing new with any company...

    Advice to Management

    Don't forget who pays your salary.


  8. Helpful (3)

    Second-Class Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Miami, FL
    Former Employee - Interpreter in Miami, FL

    I worked at LanguageLine Solutions part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No commutes, which balances the little salary you get paid for ALL you are expected to do.

    Cons

    -Company does not provide any type of paid benefits such as; sick days, vacation time, family leave, etc...and whenever a day off is required it could count as an occurrence, even with a doctor's note. -Very little consideration and empathy for employees

    Advice to Management

    If you want excellency in service, provide better treatment to your employees, otherwise you will only provide mediocracy to your clients.


  9. Helpful (2)

    UNQUALIFIED INTERPRETERS. VERY POOR MANAGEMENT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Interpreter in El Paso, TX
    Current Employee - Spanish Interpreter in El Paso, TX

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits. Commute. Small call center.

    Cons

    VERY HIGH TURNOVER...IN CHARGES NEVER EVER WALK THE FLOOR. They Discourage others from making decisions. Feel like we're being watched all the time. They monitor least important to provide corporate miscellaneous reports. Focus on wrong priorities. Push aside experienced and well qualified agents. De-moralized team. Newsletter rarely has positive information. It's mostly to tell us what we can no longer do, what "updates" have been made to guidelines. Rarely ever get positive feedback or encouragement from leads. LOTS OF FAVORITISM. THEY EVEN TALK ABOUT THE WAY SOME AGENTS DRESS LOOK OR SOUND LIKE. VERY UNPROFESSIONAL

    Advice to Management

    If you believe your team can’t be trusted and can’t do a proper job it won’t be long before they believe you! If you trusted employees enough to hire them, trust them in your center. Don't focus on what's wrong all the time. Once in awhile, say something positive about our performance. SMILE BE MORE FRIENDLY IT DOESN'T HURT PLUS ITS FREE. Build us up, don't knock us down.


  10. Helpful (2)

    Can it get any worse?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Monterey, CA
    Former Employee - Anonymous Employee in Monterey, CA

    I worked at LanguageLine Solutions full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Frankly there are no pros for this organization. They have a management team that only looks after their own rears. It's no wonder they are located in Monterey, isolated from the rest of the modern world.

    Cons

    Dead end jobs, high turnover. Customers of Languageline complain about their services, thus why the Pacific Interpreters brand hasn't been abolished as customers like the service and name of PI.

    Advice to Management

    When a former CTO lasts for about a year at LanguageLine, that should be a big enough hint.


  11. Helpful (2)

    Worst company to work for. At least one of them.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Work from home. That is it.

    Cons

    Where should I start!! Bad pay, NO pay hike in SIX years, Supervisor pushes questions to other departments, getting a day off is impossible, constant monitoring but no Bonus, no increments...while they keep on buying other similar companies. Their profit $$s are great though, just no respect for the people that let them do what they do. Basically nothing but a regular salary which one can not survive on. Period.

    Advice to Management

    Who will listen! Huh!



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