LanguageLine Solutions

  www.languageline.com
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LanguageLine Solutions Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.3 108 reviews

19% Approve of the CEO

LanguageLine Solutions President & CEO Scott W. Klein

Scott W. Klein

(32 ratings)

33% of employees recommend this company to a friend

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave(in 60 reviews)

  • I loved my word helping people communicate(in 6 reviews)


Cons
  • No benefits either or anything to show appreciation(in 23 reviews)

  • No paid holidays and no real incentives(in 16 reviews)

29 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    I'm tired

    Interpreter (Current Employee) Arlington, VA

    ProsI'm able to work from home and able to help people.

    ConsIt's difficult to change the schedule once you set one. No paid sick leaves, no vacation times and no training after you get hired. Very low salary. The language specialist constantly calls you to tell you your problems.

    Advice to Senior ManagementWe need more benefits. Don't treat us like slaves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Experience at a cost

    Anonymous Employee (Current Employee)

    ProsGood service helping people who don't speak English well or at all.

    ConsNot a people oriented company. Very little value placed on employees.

    Advice to Senior ManagementTake care of your assets - your interpreters. They deserve better than they are getting.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It's a job

    Interpreter (Former Employee) Chicago, IL

    ProsGreat to help bridge the language barriers, work from home

    ConsNo paid vacation, sick days.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not impressed at all; avoid it if you can.

    All Call Spanish Interpreter (Current Employee)

    ProsThe pros are self evident. You get to work from home, so you save on gas, clothing and time.

    ConsYou will be translating for some of the most ignorant people on earth; people who did not finish grade school in many cases. It is one call after the other working with people who can't spell their last name. It gets very frustrating after some time. No paid holidays and no real incentives. The company will also manage the queue to control the amount of time you get paid for. I have been here for about a year and a half and I am wishing for a new job more and more as every day goes by.

    Advice to Senior ManagementYou need to increase pay and provide real benefits as well as paid holidays and all those nice things American works usually get.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Stressful to work here

    Spanish Interpreter (Current Employee) San Juan, PR

    ProsGood training. Work from home. That's the only pro for me. I really can't think of any other good thing about this company.

    ConsIt is customary for the telephonic interpreters to be paid by the minute. This company pays by the hour and swamps you with more calls than you can handle without straining. If you compare the hourly pay of this company with what the others in the industry pay, they are 50% under.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't go unless it's your only chance

    Anonymous Employee (Former Employee)

    ProsWorking from home
    No rush hour traffic

    ConsJust cutting down on benefits year after year
    Call volume is unbelievable

    Advice to Senior ManagementYou are there because of your Interpreters
    Stop increasing your benefits and cutting down on theirs

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Comp & Benefits
    • Career Opportunities

     

    Very low pay, no flexible scheduling, poor benefits

    Anonymous Employee (Current Employee)

    ProsYou get to work from home

    ConsVery low pay, no flexible scheduling, poor benefits

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    intigration is not going well

    Account Manager (Current Employee)

    ProsWe provide great services that are needed and important to the communities we serve

    ConsLanguage Line has been acquiring companies and not integrating them well, so the right hand doesn't know what the left is doing.
    Employees are not valued or treated well. Great people are getting fired or just leaving.

    Advice to Senior ManagementListen and find out what is going on, determine best practices, and then move forward.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Challenging and rewarding job

    Interpreter (Current Employee) Bakersfield, CA

    ProsI learn something new everyday; very rewarding helping others; work from home; little supervision.

    ConsMinimal feedback and support; I've been with the company over four years, never had a pay increase, few to no benefits. Advancement opportunities are almost non-existant.

    Advice to Senior ManagementWords are not enough to motive staff to consistently provide top quality work. Employees need financial rewards/incentives to feel motivated and satisfied. The cost of living does not go down and everybody needs to support themselves. As much as I love the job, I can no longer "afford" to work for the company. I will be leaving as soon as I find something else.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    A greedy company

    Customer Service Interpreter (Current Employee)

    ProsConvenience. Easy to get a job.

    ConsManagement is not interested in rewarding good performance, only punishing mistakes.

    Advice to Senior ManagementYou get what you pay for. So please compensate your interpreters better. And in return, they'll give the company their dedication.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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