LanguageLine Solutions

  www.languageline.com
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LanguageLine Solutions Reviews

Updated August 2, 2014
Updated August 2, 2014
142 Reviews

2.2
142 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
36 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 62 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • No benefits either or anything to show appreciation (in 24 reviews)

  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 18 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    over the phone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Over the Phone Interpreter
    Current Employee - Over the Phone Interpreter

    I have been working at LanguageLine Solutions full-time for more than 5 years

    Pros

    working from home, flexible schedule

    Cons

    no benefits, no feedback, they lay you off from one day to the next, no notification what so ever. low wages

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A Job for Beginner Interpreters

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions as a contractor

    Pros

    The only perk is work from home, no other benefits

    Cons

    $$7-10 an hour job.
    Can't afford being sick.

    Advice to ManagementAdvice

    No comment

    Doesn't Recommend
  3.  

    I'm tired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter  in  Arlington, VA
    Current Employee - Interpreter in Arlington, VA

    I have been working at LanguageLine Solutions part-time for less than a year

    Pros

    I'm able to work from home and able to help people.

    Cons

    It's difficult to change the schedule once you set one. No paid sick leaves, no vacation times and no training after you get hired. Very low salary. The language specialist constantly calls you to tell you your problems.

    Advice to ManagementAdvice

    We need more benefits. Don't treat us like slaves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Experience at a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    Good service helping people who don't speak English well or at all.

    Cons

    Not a people oriented company. Very little value placed on employees.

    Advice to ManagementAdvice

    Take care of your assets - your interpreters. They deserve better than they are getting.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter  in  Chicago, IL
    Former Employee - Interpreter in Chicago, IL

    I worked at LanguageLine Solutions part-time for more than a year

    Pros

    Great to help bridge the language barriers, work from home

    Cons

    No paid vacation, sick days.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Not impressed at all; avoid it if you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Call Spanish Interpreter
    Current Employee - All Call Spanish Interpreter

    I have been working at LanguageLine Solutions full-time for more than a year

    Pros

    The pros are self evident. You get to work from home, so you save on gas, clothing and time.

    Cons

    You will be translating for some of the most ignorant people on earth; people who did not finish grade school in many cases. It is one call after the other working with people who can't spell their last name. It gets very frustrating after some time. No paid holidays and no real incentives. The company will also manage the queue to control the amount of time you get paid for. I have been here for about a year and a half and I am wishing for a new job more and more as every day goes by.

    Advice to ManagementAdvice

    You need to increase pay and provide real benefits as well as paid holidays and all those nice things American works usually get.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Stressful to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter  in  San Juan, PR
    Current Employee - Spanish Interpreter in San Juan, PR

    I have been working at LanguageLine Solutions full-time for more than a year

    Pros

    Good training. Work from home. That's the only pro for me. I really can't think of any other good thing about this company.

    Cons

    It is customary for the telephonic interpreters to be paid by the minute. This company pays by the hour and swamps you with more calls than you can handle without straining. If you compare the hourly pay of this company with what the others in the industry pay, they are 50% under.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Don't go unless it's your only chance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    Working from home
    No rush hour traffic

    Cons

    Just cutting down on benefits year after year
    Call volume is unbelievable

    Advice to ManagementAdvice

    You are there because of your Interpreters
    Stop increasing your benefits and cutting down on theirs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very low pay, no flexible scheduling, poor benefits

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    You get to work from home

    Cons

    Very low pay, no flexible scheduling, poor benefits

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    intigration is not going well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at LanguageLine Solutions full-time

    Pros

    We provide great services that are needed and important to the communities we serve

    Cons

    Language Line has been acquiring companies and not integrating them well, so the right hand doesn't know what the left is doing.
    Employees are not valued or treated well. Great people are getting fired or just leaving.

    Advice to ManagementAdvice

    Listen and find out what is going on, determine best practices, and then move forward.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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