LanguageLine Solutions

  www.languageline.com
  www.languageline.com

LanguageLine Solutions Reviews

Updated October 17, 2014
Updated October 17, 2014
124 Reviews
2.3
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
38 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 69 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • No benefits either or anything to show appreciation (in 25 reviews)

  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 18 reviews)

More Highlights

16 Employee Reviews Back to all reviews

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  1.  

    Flexible hours, reliable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions as a contractor (more than 10 years)

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.

    Neutral Outlook
    Approves of CEO
  2.  

    Good company to work for, supervisors are very helpful and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in El Paso, TX
    Former Employee - Interpreter in El Paso, TX

    I worked at LanguageLine Solutions part-time (more than an year)

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.

    Recommends
    No opinion of CEO
  3.  

    A good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time

    Pros

    I think the pay rate varies between the different languages and the benefits varies between states. For example if you speak a language that's high on demand like Spanish but at the same time A LOT of people are bilingual in English and Spanish therefore the competition is high so if you're not good at your job (especially if you're a contractor) they can easily replace you especially in this rough economy with unemployment rate so high. As for benefits that varies by state employers are not required by law to give employees additional benefit beside the benefits that's required by that state. I work from home I don't care about paid holiday or sick leave. I work the morning shift starting from 6am so I get off around 2:30 that gives me a whole day left to do whatever I want. Mylanguage is in demand but not many people can speak my language and English fluently therefore it's not as easy to replace us. IF YOU'RE A GOOD INTERPRETER THEY LEAVE YOU ALONE. I see a lot of people complaining about people management and client being mean. I personally have never had a complaint filed against me. Actually many doctors have asked for me personally to do interpreting for them when they call in. It's about doing your job well. Now let's talk about the pay. Again the pay varies by language. When I first started working for LLS during provisional I was paid $14hr (minimum wage in California is only $9hr) so the pay isn't bad. After provisional I get paid $9hr but for every minute I'm on the phone I get $0.40 per minute within an hour I'm on the phone usually for 50minutes (there are times between calls) now you do the math. That's not a bad pay at all. I made the decision to be an employee instead of a contractor because 1. They forward all the calls to the employees first (contractors gets calls when all employees are busy). 2. Job security, it is easier to let a contractor go than an employee. 3. The way difference between a contractor and an employee is $0.10. I'd rather be an employee and get more calls which makes me more money and get the job security plus a 401k. Hope thos info helps.

    Cons

    Few over time. In California over time is a time and a half so I like over time

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  5.  

    Flexible, convenient work at home employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    Flexible schedule and you get to work from home. No commute. No office clothing to buy. No nossy coworkers. Interviews and training is over the phone and online.

    Cons

    Once you reach the All Call position that's it, that is the top level. No paid time off. No sick days. No increase in pay. No motivation. No incentives.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    It´s currently my major source of income / Per-Call Interpreter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Per-Call Interpreter in New York, NY
    Current Employee - Per-Call Interpreter in New York, NY

    I have been working at LanguageLine Solutions as a contractor (more than 3 years)

    Pros

    Work from home, learn something new every day,make a difference on people´s life, save lives, feel good about yourself and choose your own hours, travel and time off as needed or desired.

    Cons

    Some calls have poor sound so you need to have a completely quiet work area - not my case but I imagine it will be hard for people with children or pets; you don´t get performance reviews or a raise; there is a contrast between the appreciation I receive from the customers and the indifference of the company in regards to me as a person.

    Advice to ManagementAdvice

    We need to be constantly improving our skills. Although we all do it on our own, it would be wonderful to have some training materials and webinars to increase our knowledge and expertise within the field. Also there should be more performance feed backs available to us in a regular basis, not just upon request.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    This company provides a necessary service in a very professional manner

    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    I have been working at LanguageLine Solutions full-time (more than 3 years)

    Pros

    offers work from home option

    Cons

    very hard to get a change of schedule

    Advice to ManagementAdvice

    provide incentives for long time employees as well as raises

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Prompt response time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter in Houston, TX
    Former Employee - Spanish Interpreter in Houston, TX

    I worked at LanguageLine Solutions part-time (more than 3 years)

    Pros

    Excellent training. Good response time.

    Cons

    Getting stuck on calls. Assisting with the community.

    Advice to ManagementAdvice

    Be more flexible with time schedule for part time employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Great job, lame benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Interpreter in Abilene, TX
    Former Employee - Customer Service Interpreter in Abilene, TX

    I worked at LanguageLine Solutions as a contractor (more than an year)

    Pros

    Allows to work from home, flexible hours, available training and resources, opportunity to participate in job-related discussions, publications. You get paid minimum wage regardless of whether you receive the calls to interpret or not, and if you do, you get paid by the minute. Basically, you get paid very well, in the busy hours, and in the slow hours you still get paid even if you're watching a movie at home.

    Cons

    Medical benefits are not reasonable, hardly cover anything, unpaid vacation, sick or maternity leave, it's not always possible to request vacation in one block, it's based on availability. If you call in sick, it goes against your attendance record and if you have more than 6 occurances per year, you get in trouble.
    It's very hard to get in touch with a manager, sometimes they don't get back to you at all.

    Advice to ManagementAdvice

    Improve response time for managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Panamá (Panama)
    Current Employee - Supervisor in Panamá (Panama)

    I have been working at LanguageLine Solutions full-time (more than 3 years)

    Pros

    Pros where the OT hrs and benefits, basically you get what you give don't expect much but offer stability

    Cons

    Adherence and calls, try to show employees you care, no that they are all just numbers and quality scores. I believe also certain calls we handle that are not suited for the pay grade.

    Advice to ManagementAdvice

    Just be a bit more humane
    .

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    You have to be objective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Call Spanish Interpreter in Heredia (Costa Rica)
    Current Employee - All Call Spanish Interpreter in Heredia (Costa Rica)

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Pros

    I've been reading some of the reviews and have to say that I am satisfied with my salary, of course one always wants more money but I think people have to look at the big picture. I have been working for nearly 10 years now and can't really complain, my schedule is perfect and money is nice, you have to learn to be patient though, I mean you can't expect to make the same amount if you're just starting out plus they don't require any sort of degree or experience to hire. I don't know how they do it now, but I did get a pay increase when I became an all-call interpreter, plus I have three different bonuses that I get every month, plus they have over time bonus for those people who can put in overtime. granted the ot bonus is not year-round but when they offer it I take it, plus we have access to private insurance. Some of the problems people have mentioned (no vacation or time off pay) sadly you have to partly blame your state laws. Costa Rican law states that you are entitled to 2 weeks paid vacation, first three sick days you get paid half a day per day before social security kicks in, 4 months full pay maternity leave and a Christmas bonus equal to your average monthly salary and if you are willing to work the graveyard shift, it means a 30% rate increase so like I said, can't complain. Now I have the pleasure of working from home with very little supervision plus an extra bonus to help pay for my internet service.

    The job itself although stressful and mentally exhausting is wonderful and interesting, plus you learn something new everyday, even after 10 years on the job! Some calls are very difficult because they can be rather long or audio won't be so great or maybe you have a rude client, but hey that happens everywhere.

    Cons

    Ever since I started working from home the cons have considerably decreased. Let me explain, work environment was a big issue for me, some of the supervisors tended to not be nice or very understanding at times. There were a couple that were always late, did minimal work and could be just plain lazy, that was very frustrating, at home, I can't witness that so it has given me peace of mind to just do my job.
    The "offices" in Heredia are awful, just a modified hangar/warehouse that houses some offices and about 120 cubicles, it could get really bad sometimes because there were too many people and not enough space, I'm guessing by sending a lot of interpreters home they have relieved some of that, but I still think that the place has just plain gotten too small and old.
    Cubicles are downright ugly, but not all of it is the company's fault. Sadly you can see graffiti on a lot of them, broken chairs, scratched computers and keyboards, it's very difficult to do maintenance when employees don;t take care of their place of work. It's a team effort and neither the company nor the employees are doing their part.

    Advice to ManagementAdvice

    Be more in touch with your employees, try to listen to what their needs are, for some people something as simple as having free coffee or tea, would make a world of difference.

    Recommends
    Positive Outlook
    No opinion of CEO

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