LanguageLine Solutions Reviews

Updated July 31, 2015
65 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
36 Ratings

Pros
  • Work from home so no transportation or clothing expenses (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)

Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • No paid holidays and no real incentives (in 19 reviews)

More Pros and Cons

65 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Terrible place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Interpreter in Los Angeles, CA
    Former Employee - Work At Home Interpreter in Los Angeles, CA

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only benefit is that you work from home

    Cons

    When you take time off due to a family emergency or a sick child, you get reprimanded, even when you have a doctor's note. The sad part is that if you receive 3 warnings for absences (even if they are 100% justified) they let you go. There is NO flexibility whatsoever to balance work life and family life. They expect you to be there, PERIOD. No benetits, no health insurance and I was getting paid the minimum amount for high-quality work. I was there for a year until I got a job elsewhere. My recommendation to others who are looking to work as an interpreter there... DON'T it's a mistake.

    Advice to Management

    Get your act together. It's unfair that the itnerpreters make close to minimum wage here in the US and you don't even offer benefits or vacation. Be more flexible, there are those of us who are moms and have obligations, children get sick, there are emergencies, etc., Be involved with those of us who are really working hard and are the heart of the company.


  2. Helpful (9)

    Worse than hell, Hell On Earth, the worst job I ever had, Slave Drivers, VeryAbusive company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Do Not Work for This Company Unless You Hate Yourself in Monterey, CA
    Former Employee - Do Not Work for This Company Unless You Hate Yourself in Monterey, CA

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    working out of your home

    Cons

    You don't know the meaning of slave driver until you worked for LLS, 3rd world pay, demanding boss who never responds to your e-mail, no sick leave, if you become sick too bad, you're fired, no pay raise ever I was switched to all call interepreter and the pay stayed minimum wage. The call volume is constant and company allows calls to come into your line 10 seconds before your lunch break, just interpreted for 3 hours straight, too bad, here is some more interpreting for you and screw your time off. So this job is actually worse than any job you can imagine, and you get almost no compensation for it. Company does not certify interpreters but tells them to lie to court officers that you are court certified. Some one should shut them down for unsafe working conditions.

    Advice to Management

    I believe in Karma and everyone single one of you will be punished by Karma for abusing and exploiting your employees. Luis Provenzano should be investigated for abusive way he's handling employees.


  3. Helpful (8)

    worked under threat of getting laid off as I refused to become an employee for 1/3 of what I made as a contractor.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in Monterey, CA
    Former Employee - Interpreter in Monterey, CA

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work from home, so no added expense of traveling back and forth to work. Work in the comfort of your PJs.

    Cons

    No respect for interpreters, as they speak in a very condescending way. They never communicate with you, only to complain about feedback from an irate customer. Their recruiter is infinitely rude, if she does not hear what she wants. She offered for me to become an employee for 1/3 of what I made as a contractor ($30/hr to $11/hr), no paid vacation and no benefits, when I “politely” declined the offer her tone changed completely to rude and condescending with a hint of threat. They have a very limited understanding of the requirements of the different dialects and how some are not mutually intelligible even if they fall under the same language. There was no department to handle that, no matter how often I pointed out that their customers’ needs could be improved by paying attention to such cultural details. They have no regards for experience or education. It’s a company that is driven by greed. They charge their customers an arm and a leg for their services, and yet they refuse to adequately pay their employees. A Starbucks barista has a more comfortable situation with potential for growth and a higher pay rate with a mere GED. I would not recommend working at LLS.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Excellent to gain live overview knowledge of different industries across the US.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spanish Interpreter in Davie, FL
    Former Employee - Spanish Interpreter in Davie, FL

    I worked at LanguageLine Solutions

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Work at home schedule is good, Very professional environment and so much satisfaction as one helps the client to convey ideas with the customers. Phone training, once per month.

    Cons

    Very sedentary, your office becomes home! Lack of exercise as you stay home to many hours. No 401 K, good health insurance, low salary. Lack of interaction with colleagues and management to learn how to improve work as one is doing the work. Lack from the company to train for certification in the Medical or Legal interpreter; at Language Line University or other Nation wide Universities.

    Advice to Management

    Please check employees abilities to perform other positions within the company or let them know of new openings. Stop the dual company strategy and implement management sense over interpreters that pretend to be business administrator's. Administrators lead and interpreters audit quality.


  6. Helpful (1)

    good and bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter and Senion Lang Specialist
    Current Employee - Interpreter and Senion Lang Specialist

    I have been working at LanguageLine Solutions full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It was nice to have "a job" or be amployed while having babies

    Cons

    Low pay, no opportunity to advance, no interaction , when the company changed CEO years ago the company lost its culture. Back when Chris Ensign was CEO, you felt PRIDE working for these guys. After that, humm. Like they wanted you to became a number. No thanks. Ah! And the pay ....was low, frozen....Better to contract, and they only do that if they have a growth spurt.No culture.

    Advice to Management

    Get new management that CARES


  7. Helpful (2)

    WAH customer Service for 16 yrs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Spanishh Interprelor in Houston, TX
    Current Employee - Work At Home Spanishh Interprelor in Houston, TX

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good step ladder in the industry

    Cons

    Pay, time off, no sick time off, slavers, no communication among supervisors,team leaders. You ask for the day or hours off and allways a NO.

    Advice to Management

    Fired and rehired a new administration that know what are they doing...you have a lot of sargents


  8. Helpful (4)

    I receive an job offer but I did not take it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interpreter in Los Angeles, CA
    Former Employee - Telephone Interpreter in Los Angeles, CA

    I worked at LanguageLine Solutions part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have a good trainning program for interpreters!

    Cons

    I would not reccomend a experience interpreter to work for this company, the salary is very low! It is a shame!

    Advice to Management

    More respect for interpreters!


  9. Helpful (6)

    I loved my work, helping people communicate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - OTP Interpreter - Contract, PT, FT, Freelance in San Diego, CA
    Former Contractor - OTP Interpreter - Contract, PT, FT, Freelance in San Diego, CA

    I worked at LanguageLine Solutions as a contractor (More than 10 years)

    Pros

    I loved my word helping people communicate. You had to study a lot of terminology in different fields, be patient with people, understanding, and compassionate, as well as being technically prepared, detached, and professional.

    Cons

    Cons – I loved my work, as I said, but the long and short term benefits, guaranty of employment, pay, appreciation, did not match my efforts and loyalty.

    Advice to Management

    It’s unfortunate that management was so busy looking to make money. The service was extraordinary, but the success was built on people like me who gave competently without much regard for us, front liners. I’d ask management to think about how it’s treated us…the ones who gave to this service from the start, when the business wasn’t known, when we were on-call 24/7…Thanks in advance.


  10. Helpful (7)

    Don't waste your time! Get a job at a regular company's call center for better pay and benefit!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absolutely nothing! Don't waste your time or career! Get a job at a regular company's call center for better pay and benefit!

    Cons

    Pay, benefit, training staff. Only reason I tried this job was I'm bilingual and the word "Interpreter" sounded cool to me. Also, I own a newer Mercedes Benz and didn't want to add up mileage. What a big mistake! It's a ridiculous job! Rather, it's a ridiculous labor! You work as a conduit between the client and his or her limited English proficient customers. And many LEP people lack basic IQ, American common sense, and, most importantly, communication skill! So they will give you all kinds nightmares and unnecessary challenges! Additionally, you have to do your job the Language Line Solutions' way no matter what! Interpreters shouldn't appear as if they are chatting with LEP people! That's just one of Language Line's many many stupid rules. What kind of person in right mind would think the interpreter is chatting with LEP people on the job??? So, for every move an interpreter should make, in order to understand LEP person better, he or she must inform Client first and get the permission. And that's going to drive you CRAZY! AND IT'S GOING TO CAUSE SEVERE DELAY AND THE CLIENT'S COMPANY WILL GET THE INFLATED BILL! Also, since you're being sandwiched by two or more customers per call, you must have the "Slave's Mind" or "Low Self-esteem" to survive in this job. I feel sorry for those who have been working for this company pretty long, and I especially feel sorry for senior language specialists. I'm sure they all have low self-esteem. With their skills and qualifications, they can work for Airlines [ Travel Benefits!!! ], hospitals, Nordstrom, Costco, etc. for much better pay and benefits! What the heck were they thinking? Interpretation is a hard work, and LLS better treat their interpreters much better than now! But unfortunately, when some stupid or crazy clients complain about you, this company takes their words while your words don't mean anything! By the way, I have a lot more to say about this stupid company and this stupid "work from home" interpreter job as well as "SUSPICIOUS" EXPERIENCES I've had while working as "work from home" interpreter for the last several months. As soon as the company and I part, I'll reveal them in detail! Glassdoor says I can edit my review within 30 days, and I'm expecting that will happen within that time frame.

    Advice to Management

    You guys just wait~ You guys will be contacted~


  11. Helpful (4)

    Greedy company that pays interpreters very low

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter
    Former Employee - Interpreter

    I worked at LanguageLine Solutions part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Works from the comfort of home.

    Cons

    They charge 2.5-3.9 USD per minute but only pay interpreters less than a quarter per minute. They're buying out smaller companies like Pacific Interpreters and changing their interpreters to "employees" status, meaning being forced to work fixed hours, no paid vacation, no sick days, $12-14/hour, and crappy useless health insurance. It's better to wait table than working for them. Many highly qualified interpreters are leaving due to LLS's abuse and greediness. Please don't use LLS for your language needs, people who have no choice would stay and they're not happy. Don't expect good quality of customer service/ interpretation from unhappy interpreters.

    Advice to Management

    Stop your greediness, don't use interpreters like a factory worker. Unhappy employees mean poor service.



Showing 65 of 190 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.