LanguageLine Solutions Reviews

Updated August 4, 2015
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
8 Ratings

Pros
  • Work from home so no transportation or clothing expenses (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)

Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • No paid holidays and no real incentives (in 19 reviews)

More Pros and Cons

31 Employee Reviews

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  1. Helpful (2)

    Great job, lame benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Interpreter in Abilene, TX
    Former Contractor - Customer Service Interpreter in Abilene, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions as a contractor (More than a year)

    Pros

    Allows to work from home, flexible hours, available training and resources, opportunity to participate in job-related discussions, publications. You get paid minimum wage regardless of whether you receive the calls to interpret or not, and if you do, you get paid by the minute. Basically, you get paid very well, in the busy hours, and in the slow hours you still get paid even if you're watching a movie at home.

    Cons

    Medical benefits are not reasonable, hardly cover anything, unpaid vacation, sick or maternity leave, it's not always possible to request vacation in one block, it's based on availability. If you call in sick, it goes against your attendance record and if you have more than 6 occurances per year, you get in trouble. It's very hard to get in touch with a manager, sometimes they don't get back to you at all.

    Advice to Management

    Improve response time for managers.


  2. Prompt response time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spanish Interpreter in Houston, TX
    Former Employee - Spanish Interpreter in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Pros

    Excellent training. Good response time.

    Cons

    Getting stuck on calls. Assisting with the community.

    Advice to Management

    Be more flexible with time schedule for part time employees.


  3. This company provides a necessary service in a very professional manner

    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Pros

    offers work from home option

    Cons

    very hard to get a change of schedule

    Advice to Management

    provide incentives for long time employees as well as raises


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  5. It´s currently my major source of income / Per-Call Interpreter.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Per-Call Interpreter in New York, NY
    Current Contractor - Per-Call Interpreter in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions as a contractor (More than 3 years)

    Pros

    Work from home, learn something new every day,make a difference on people´s life, save lives, feel good about yourself and choose your own hours, travel and time off as needed or desired.

    Cons

    Some calls have poor sound so you need to have a completely quiet work area - not my case but I imagine it will be hard for people with children or pets; you don´t get performance reviews or a raise; there is a contrast between the appreciation I receive from the customers and the indifference of the company in regards to me as a person.

    Advice to Management

    We need to be constantly improving our skills. Although we all do it on our own, it would be wonderful to have some training materials and webinars to increase our knowledge and expertise within the field. Also there should be more performance feed backs available to us in a regular basis, not just upon request.


  6. Helpful (1)

    A good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions full-time

    Pros

    I think the pay rate varies between the different languages and the benefits varies between states. For example if you speak a language that's high on demand like Spanish but at the same time A LOT of people are bilingual in English and Spanish therefore the competition is high so if you're not good at your job (especially if you're a contractor) they can easily replace you especially in this rough economy with unemployment rate so high. As for benefits that varies by state employers are not required by law to give employees additional benefit beside the benefits that's required by that state. I work from home I don't care about paid holiday or sick leave. I work the morning shift starting from 6am so I get off around 2:30 that gives me a whole day left to do whatever I want. Mylanguage is in demand but not many people can speak my language and English fluently therefore it's not as easy to replace us. IF YOU'RE A GOOD INTERPRETER THEY LEAVE YOU ALONE. I see a lot of people complaining about people management and client being mean. I personally have never had a complaint filed against me. Actually many doctors have asked for me personally to do interpreting for them when they call in. It's about doing your job well. Now let's talk about the pay. Again the pay varies by language. When I first started working for LLS during provisional I was paid $14hr (minimum wage in California is only $9hr) so the pay isn't bad. After provisional I get paid $9hr but for every minute I'm on the phone I get $0.40 per minute within an hour I'm on the phone usually for 50minutes (there are times between calls) now you do the math. That's not a bad pay at all. I made the decision to be an employee instead of a contractor because 1. They forward all the calls to the employees first (contractors gets calls when all employees are busy). 2. Job security, it is easier to let a contractor go than an employee. 3. The way difference between a contractor and an employee is $0.10. I'd rather be an employee and get more calls which makes me more money and get the job security plus a 401k. Hope thos info helps.

    Cons

    Few over time. In California over time is a time and a half so I like over time


  7. Helpful (1)

    Flexible, convenient work at home employment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions part-time (More than 3 years)

    Pros

    Flexible schedule and you get to work from home. No commute. No office clothing to buy. No nossy coworkers. Interviews and training is over the phone and online.

    Cons

    Once you reach the All Call position that's it, that is the top level. No paid time off. No sick days. No increase in pay. No motivation. No incentives.


  8. Good company to work for, supervisors are very helpful and friendly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter in El Paso, TX
    Former Employee - Interpreter in El Paso, TX
    Recommends
    No opinion of CEO

    I worked at LanguageLine Solutions part-time (More than a year)

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.


  9. Helpful (1)

    Flexible hours, reliable employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Interpreter
    Current Contractor - Interpreter
    Neutral Outlook
    Approves of CEO

    I have been working at LanguageLine Solutions as a contractor (More than 10 years)

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.


  10. Helpful (3)

    Translate/interprt mandarin to English or vice versa

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good management and assistance in one's application and training

    Cons

    Time difference could be an issue


  11. Very friendly Staff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It is a good training experience

    Cons

    Time difference could be an issue



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