LanguageLine Solutions

  www.languageline.com
  www.languageline.com

LanguageLine Solutions Reviews

Updated October 24, 2014
Updated October 24, 2014
124 Reviews
2.3
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
38 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 68 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • No benefits either or anything to show appreciation (in 25 reviews)

  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 18 reviews)

More Highlights

43 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    I receive an job offer but I did not take it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interpreter in Los Angeles, CA
    Former Employee - Telephone Interpreter in Los Angeles, CA

    I worked at LanguageLine Solutions part-time (less than an year)

    Pros

    They have a good trainning program for interpreters!

    Cons

    I would not reccomend a experience interpreter to work for this company, the salary is very low! It is a shame!

    Advice to ManagementAdvice

    More respect for interpreters!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    WAH customer Service for 16 yrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Spanishh Interprelor in Houston, TX
    Current Employee - Work At Home Spanishh Interprelor in Houston, TX

    I have been working at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Good step ladder in the industry

    Cons

    Pay, time off, no sick time off, slavers, no communication among supervisors,team leaders. You ask for the day or hours off and allways a NO.

    Advice to ManagementAdvice

    Fired and rehired a new administration that know what are they doing...you have a lot of sargents

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter and Senion Lang Specialist
    Current Employee - Interpreter and Senion Lang Specialist

    I have been working at LanguageLine Solutions full-time (more than 8 years)

    Pros

    It was nice to have "a job" or be amployed while having babies

    Cons

    Low pay, no opportunity to advance, no interaction , when the company changed CEO years ago the company lost its culture. Back when Chris Ensign was CEO, you felt PRIDE working for these guys. After that, humm. Like they wanted you to became a number. No thanks. Ah! And the pay ....was low, frozen....Better to contract, and they only do that if they have a growth spurt.No culture.

    Advice to ManagementAdvice

    Get new management that CARES

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Excellent to gain live overview knowledge of different industries across the US.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Spanish Interpreter in Davie, FL
    Former Employee - Spanish Interpreter in Davie, FL

    I worked at LanguageLine Solutions

    Pros

    Work at home schedule is good, Very professional environment and so much satisfaction as one helps the client to convey ideas with the customers. Phone training, once per month.

    Cons

    Very sedentary, your office becomes home! Lack of exercise as you stay home to many hours. No 401 K, good health insurance, low salary. Lack of interaction with colleagues and management to learn how to improve work as one is doing the work. Lack from the company to train for certification in the Medical or Legal interpreter; at Language Line University or other Nation wide Universities.

    Advice to ManagementAdvice

    Please check employees abilities to perform other positions within the company or let them know of new openings. Stop the dual company strategy and implement management sense over interpreters that pretend to be business administrator's. Administrators lead and interpreters audit quality.

    Doesn't Recommend
    Approves of CEO
  6. 7 people found this helpful  

    worked under threat of getting laid off as I refused to become an employee for 1/3 of what I made as a contractor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Interpreter in Monterey, CA
    Former Employee - Interpreter in Monterey, CA

    I worked at LanguageLine Solutions

    Pros

    Work from home, so no added expense of traveling back and forth to work.
    Work in the comfort of your PJs.

    Cons

    No respect for interpreters, as they speak in a very condescending way.
    They never communicate with you, only to complain about feedback from an irate customer.
    Their recruiter is infinitely rude, if she does not hear what she wants. She offered for me to become an employee for 1/3 of what I made as a contractor ($30/hr to $11/hr), no paid vacation and no benefits, when I “politely” declined the offer her tone changed completely to rude and condescending with a hint of threat.
    They have a very limited understanding of the requirements of the different dialects and how some are not mutually intelligible even if they fall under the same language. There was no department to handle that, no matter how often I pointed out that their customers’ needs could be improved by paying attention to such cultural details.
    They have no regards for experience or education. It’s a company that is driven by greed. They charge their customers an arm and a leg for their services, and yet they refuse to adequately pay their employees. A Starbucks barista has a more comfortable situation with potential for growth and a higher pay rate with a mere GED.
    I would not recommend working at LLS.

    Doesn't Recommend
    Disapproves of CEO
  7. 9 people found this helpful  

    Worse than hell, Hell On Earth, the worst job I ever had, Slave Drivers, VeryAbusive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Do Not Work for This Company Unless You Hate Yourself in Monterey, CA
    Former Employee - Do Not Work for This Company Unless You Hate Yourself in Monterey, CA

    I worked at LanguageLine Solutions

    Pros

    working out of your home

    Cons

    You don't know the meaning of slave driver until you worked for LLS, 3rd world pay, demanding boss who never responds to your e-mail, no sick leave, if you become sick too bad, you're fired, no pay raise ever I was switched to all call interepreter and the pay stayed minimum wage. The call volume is constant and company allows calls to come into your line 10 seconds before your lunch break, just interpreted for 3 hours straight, too bad, here is some more interpreting for you and screw your time off. So this job is actually worse than any job you can imagine, and you get almost no compensation for it. Company does not certify interpreters but tells them to lie to court officers that you are court certified. Some one should shut them down for unsafe working conditions.

    Advice to ManagementAdvice

    I believe in Karma and everyone single one of you will be punished by Karma for abusing and exploiting your employees. Luis Provenzano should be investigated for abusive way he's handling employees.

    Doesn't Recommend
    Disapproves of CEO
  8. 4 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Work At Home Interpreter in Los Angeles, CA
    Former Employee - Work At Home Interpreter in Los Angeles, CA

    I worked at LanguageLine Solutions

    Pros

    The only benefit is that you work from home

    Cons

    When you take time off due to a family emergency or a sick child, you get reprimanded, even when you have a doctor's note. The sad part is that if you receive 3 warnings for absences (even if they are 100% justified) they let you go. There is NO flexibility whatsoever to balance work life and family life. They expect you to be there, PERIOD. No benetits, no health insurance and I was getting paid the minimum amount for high-quality work. I was there for a year until I got a job elsewhere. My recommendation to others who are looking to work as an interpreter there... DON'T it's a mistake.

    Advice to ManagementAdvice

    Get your act together. It's unfair that the itnerpreters make close to minimum wage here in the US and you don't even offer benefits or vacation. Be more flexible, there are those of us who are moms and have obligations, children get sick, there are emergencies, etc., Be involved with those of us who are really working hard and are the heart of the company.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Good for interpreters to learn good experience. Professional interpreters should not expect it will be a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Toronto, ON (Canada)
    Former Employee - Interpreter/Translator in Toronto, ON (Canada)

    I worked at LanguageLine Solutions full-time (more than 5 years)

    Pros

    Working for Language Line Solutions is a way for professional interpreters to acquire experience.

    Cons

    A professional interpreter will get NO rewards that could be normally expected from such type of job. Namely, no adequate compensation for the time and effort invested, no chance to get a vacation or paid sick day through any kind of normal procedure (the managers just ignore your needs and treat you like you are something insignificant), no career growth, no respect to interpreters' work. Interpreters are used as low-pay labor, even though these people are expected to be highly educated and possess versatile skills and knowledge.

    Advice to ManagementAdvice

    I would advise the management to keep away from the interpreter's business altogether. That would be fair because they are discrediting this profession by providing poor quality service, which is the inevitable result of their mistreating the interpreters. They want to get too much giving away so little, yet sooner or later they will pay the price anyway. This management does not seem to understand it.

    Doesn't Recommend
    Negative Outlook
  10. 4 people found this helpful  

    CSR Interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Spanish WAH Interpreter
    Former Employee - Customer Service Representative Spanish WAH Interpreter

    I worked at LanguageLine Solutions full-time (more than an year)

    Pros

    What kind of company forces it's salaried staff at the home office in Monterey, CA to go online and post phony positive reviews? Language Line! Hence the ridiculous posts where some people say they think they are paid "too much." Well that could ONLY be corporate staff because 99% of the staff makes minumum wage without benefits, vacation time, sick days, etc.

    Cons

    Being exploited, being unappreciated, being a part of a revolving door call center company that pimped out the interpretation industry, being part of the problem by accepting their horrible wages, being undervalued, having no hope of career advancement, having to put up with call center supervisors based, I mean supurvisors, who evaluate you when in fact they don't know what they are talking about....just to name a few.

    Advice to ManagementAdvice

    Yeah, we get it, LLS is the cash cow for a conglomerate of several companied. But pay a freaking living wage at least and spring for real benefits, paid time off, etc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    At the begining it was good, then it became hell on heart sometime literally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - All Call Interpreter in Santo Domingo (Dominican Republic)
    Former Employee - All Call Interpreter in Santo Domingo (Dominican Republic)

    I worked at LanguageLine Solutions full-time (more than 3 years)

    Pros

    Other than the salary for Domincan Republic Standards, there are no pros and taking into consideration the fact that the charge the clients by the minute and pay you by the hour, the pay for the job you are doing is abysmal.
    I will say they do have an excellent health insurance program at least when I was there, much better than what US work at home interpreters get and that is only because it is law.

    Cons

    I started working in LLS call center in DR in 2005 right out of college and at the beginning it was a great place to work, pay was good and the workload and enviorment was very good. I got training for 2 weeks before starting to work and I had to take a pass a test before I could take actual calls, the quality of the interpreters was very good, I actually went from CSI (customer service Interpreter) to CSI + to ALLCALL interpreter in less than six month. Then the hiring ethics change, it became all about quantity instead of quality and as many others had said the call volume is ridiculous, current calls get knock by incoming calls, you don't have enough time to take a breather or even get a glass of water in. It is very demanding very mentally exhausting job. The few Supervisors or Inchargers as they are call. that actually care about the Interpreters are fired.

    You get no sick pay leave, no sick days, it is easier to win the lottery than to get an schedule change and unless so other willing coworker would swap days with you or would swap schedules with you are were royally screwed. The working conditions were subpar, call center hygiene was abysmal, and god forbid the AC should fail which happen often because you were suppose to work no matter what or get the risk fired. Sweatshop is exctaly what the company was, you had to work in Factory building with no AC, no windows, and no ventilation. One of my co workers actually had a heat stroke and the time she was granted by the doctor to be off was count as an occurence and she was fired a few months later.

    Getting your well earn vacation days was subject to approval and you could never take time off for holidays, Gid forbid you were sick because unless you had vacation days to used for when you were sick, you could probably kiss you job goodbye if you miss more than a couple of days. Any time you were late, or miss a work day that counts as an occurrence more than six in a year and bye bye job, it doesn't matter it you send a medical certificate or not it still counts as you not being on the line.

    Senior management has absolutely no idea what the job entails or what it feels like to be on the receiving end of the line. Clients were often rude, and had no idea what our job really entails, more often than not you could hear interpreters asking the clients to please slow down, or to limit the amount of information to interpret, and those are the clients that more often that not report you. LLS always side with the client and shows complete disregard of what they call VOI or Voice of the interpreter which were our complains as problems found with clients, service, lines and equipments.

    There are many, many more issues but frankly it would take a book to go through all of them.

    Advice to ManagementAdvice

    Treat your interpreter as humans, go back to quality interpretation instead of quantity, provide better training for intepreters, and provide seminar to instruct your clients into what our job actually entails. Have a very compensation program for interpreter and provide bonus and incentives for those who people that show skill, dedication and quality in their work. Have better quality control checks and only have people train in medical calls to take those calls, remember must of these calls relay on the interpret skill to save a life. Don't punish an interpreter for recusing himself of a call that he or she is not qualify or or been train to take, it made save someones life. Provide training to your management team and other senior staff members to understand the kind of stress interpreting is and to be understanding of their needs, remember we are the driving froce behind your company treat us better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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