LanguageLine Solutions Reviews

Updated August 27, 2015
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71 Employee Reviews

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  1. Helpful (9)

    Very bad experience, would not recommend to anyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter in Houston, TX
    Current Employee - All-call Interpreter in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    - Work at home. - Earning an income to survive if lack of other options.

    Cons

    - Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect. -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule. - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ... - Slave driving Greedy company only interested in profit and exploitation of employees. - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing. - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards. management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other. Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year. you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours. -The Fact that they post fake positive employee reviews here to mislead possible prospects.

    Advice to Management

    Your company's has nothing to sell your only capital are your competent , trained , educated interpreters. TAKE CARE OF AND HAVE SOME RESPECT FOR YOUR INTERPRETERS. YOUR INTERPRETERS DESERVE A BETTER TREATMENT, AND YES THEY DESERVE BETTER THAN MINIMUM WAGE.


  2. Helpful (4)

    The Executive Management Group is generally out of touch with employees. Too much micro managing and policing.

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Account Executive in Monterey, CA
    Former Employee - Premier Account Executive in Monterey, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time

    Pros

    The company has an excellent product and co-workers are fun to be with you also get to work with some great customers.

    Cons

    Too much micro management and policing of employees, low overall pay scale. Not much opportunity to advance.

    Advice to Management

    Get in touch with your dedicated work force and start showing more respect without them your company will fail.


  3. Helpful (4)

    Get away as fast as you can

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 8 years)

    Pros

    Abble to work from home

    Cons

    They do not value employees. No salary raise, no matter what you do. No management.

    Advice to Management

    None. It doesn't work


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  5. Helpful (4)

    Old school, manage by fear environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a job and that's it.

    Cons

    Chaotic environment managed - not lead - by insecure people who don't know and don't care about the company, its people or its clients. Executives who run their departments by identifying, stirring up and then using their employees' weaknesses against them. They take care of each other though and everyone knows it. So who can employees go to for help? No one. Walk the hallways and you can feel the stress. People running around afraid to make mistakes and looking over their shoulder.

    Advice to Management

    Executive team: stop trying to keep your people small so you can feel in control. That is no way to run this place. Being mean is nothing to be proud of and everyone is talking about it.


  6. Helpful (5)

    Sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No traffic jam work from home

    Cons

    Everything. Worst company I ever worked for. No communicate with your management team at all. Very difficult to change schedule or request anything.


  7. Helpful (4)

    This is the worst company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Spanish Interpreter in Chicago, IL
    Former Employee - Spanish Interpreter in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Pros

    Work at home. That's the only upside to working here sadly. I tried thinking of others but this is it.

    Cons

    No advancement opportunities, no raises, high call volume, management expects you to interpret as if you were a decent paid, certified interpreter yet pay you minimum wage, management is rude, many clients are rude as well. I would not recommend this company to anyone. Stay away.

    Advice to Management

    Compensate the interpreters better since you expect them to interpret near flawlessly. Or else don't expect it.


  8. Helpful (4)

    telphone interpreter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to Management

    Not a good company to work for long time.


  9. Helpful (4)

    Its a revolver door company,

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond. It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to Management

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.


  10. Helpful (4)

    The worst management ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Portland, OR
    Current Employee - Interpreter in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    An ok per-hour rate. Close to my place

    Cons

    They opened a center in Portland and they hired interpreters for several languages. 2 months later they discovered that they hired more than they need, so they started laying off people. A lot of those interpreters left a full time jobs for this one. In-charges and managers are incompetent, they absolutely have no idea how to run this center. If you work there first feeling you will have is insecurity, now I regret that I quit my previous job and I already looking for another job. My advice to you is to think twice before joining them.

    Advice to Management

    No advice. People's life is not a game.


  11. Helpful (2)

    lowest paying interpreter jobs in the industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at LanguageLine Solutions full-time

    Pros

    Working from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    Cons

    Low salary (minimum wage) , No benefits, No paid vacation or sickness. Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to Management

    increase wages



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