Leapforce
2.9 of 5 96 reviews
www.leapforceathome.com Pleasanton, CA

Leapforce Reviews

Updated Mar 11, 2014

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2.9 96 reviews

                             

34% Approve of the CEO

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Daren Jackson

(32 ratings)

55% of employees recommend this company to a friend
19 Employee Reviews Back to all reviews
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1 person found this helpful  

This is not a job for anyone who thinks at a higher level.

Search Engine Evaluator (Former Employee)
Memphis, TN

I worked at Leapforce as a contractor for less than a year

ProsOpportunity to work from home on flexible schedule, IF and WHEN tasks are available. There are lots of opportunities for hours and hours of unpaid training.

ConsMost times, there are no tasks available. You are under constant totally subjective review and the comments you receive do not align with the rating directions in the training manuals. Totally subjective rating feedback. You are treated like an employee with no benefits or protections as opposed to an independent contractor. THERE IS NO INDEPENDENCE!!! THERE IS NO HOURLR RATE!!! This is a piece rate job. Even you you make above their quota, you will never make more than $13.50 per hour. AND, You will be expected to keep a running tab of your tasks and time as you are not being paid by the hour but by the number and types of tasks you complete. Expect to be paid 55% of the hours you actually work. Please READ the arbitration clause in the contract BEFORE you sign it. IN FACT, READ the entire contract several times before you sign it! Then sign at your own peril.

Advice to Senior ManagementTreat others the way you want them to treat you if you were in their situation.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disheartening

Web Search Evaluator (Current Employee)

I have been working at Leapforce as a contractor for less than a year

ProsYou do work at home, and they do pay you.

ConsTerrible feedback, an answer that is right one day is wrong the next, one day you get great reviews, next day doing the same work, poor reviews, unable to count on work being available so it's stressful if you're trying to pay bills, not knowing what, if any will be available day to day.

Advice to Senior ManagementTreat your people better and give consistent feedback. An answer that is right on Monday shouldn't be wrong on Tuesday.

No, I would not recommend this company to a friend

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Leapforce

Web Seach Evaluator (Current Employee)
Dallas, TX

I have been working at Leapforce full-time for less than a year

ProsFlexible schedule, Tasks are easy if you know what you're doing.

ConsUnfriendly staff, sneaky lies, still haven't been paid, generally the absolute WORST company I have ever worked for in any country in all my life

Advice to Senior ManagementOne day I would receive an e-mail saying Your work exceeds expectations, great, keep up the good work and the next day for the same task I would receive an e-mail saying the work was unacceptable even though nothing changed. I had to enter the invoice minute by minute FOUR times, sent off and they claimed they never got it even though I even took screen caps to prove everything was done right. The customer support seems to not even read your e-mails or is seriously stupid to send such brainless responses. Although my invoice was accepted eventually after I had wasted a good couple hours every day, I still haven't been paid. Their whole attitude is very cold and they don't care about their employees to the point they are threatening and intimidating.
They expect you to spend a long time training for free and altogether you end up working for about $4 an hour considering how much time you spend on everything compared to what they pay you. I wouldn't recommend this company to anyone.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Leapforce is an Internet sweatshop

Search Engine Results Evaluator (Current Employee)
Boston, MA

I have been working at Leapforce as a contractor for less than a year

ProsThey let you work from home, and as a consequence they have direct deposit, and, well, that's about it, really.

ConsSlow payments: Leapforce only pays once a month on 30 days net, which means you wait as much as two months for your first payment.

You're a contractor: This means you have to pay all of your FICA tax (instead of the half that employees pay), and there are absolutely no benefits.

Low pay: The nominal rate is $13.50 per hour, but that doesn't include training and practice time, taking the test to get the job, or time above a certain number of minutes alloted for each task. Figure all that in, plus that extra half of your FICA tax, and it's not much better than minimum wage.

Insufficient time for most tasks: Leapforce allots a certain number of minutes for each task, which usually isn't enough to complete the task to the standard of quality they demand. You have the choice of rushing and risking a bad evaluation, or doing it right and losing time/money.

Intermittent work availability: You can work whenever you want - as long as work is available. Often there is nothing to do for hours or even days at a time, which makes scheduling pretty much impossible.

Vague requirements: Leapforce gives you a training manual, but it doesn't have all the information you need to do the job properly. To become proficient you have to do some of the simulated rating tasks they make available, but they don't tell you this when you are first hired. Instead they just give you a bad evaluation and cap your hours, which brings me to...

...Byzantine rater evaluation procedures: Leapforce evaluates raters not by conducting tests separate from ordinary work, but by slipping evaluation tasks (which have pre-determined acceptable answers) into your workflow. You only get your evaluation results once a month, so if you're doing something wrong you won't know about it until your hours get capped. Leapforce doesn't tell you when they cap your hours, either. You have to figure it out from available tasks always running out after a certain amount of time spent working. No information is made available about how long a cap will last or what you can do to get it lifted. In addition they like to send snippy little emails telling you you screwed something up that they never told you how to do right in the first place.

Advice to Senior ManagementTry treating your raters like human beings.

No, I would not recommend this company to a friend

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Hard work for little or no pay, but can learn some technical tips and skills

Search Engine Evaluator (Former Employee)
Remote, OR

I worked at Leapforce as a contractor for less than a year

ProsWork from home, learning internet/web and technical skills and tips.

ConsTasks can rarely be completed in the allotted time, resulting in longer hours of work for significantly less pay than indicated. It is extremely difficult to make any significant amount of money, even as a part-time job.

Advice to Senior ManagementProvide more reasonable time-frames to complete tasks so that workers are paid more fairly for their time.

No, I would not recommend this company to a friend

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8 people found this helpful  

Very poorly structured work release. Inconsistent standards, very slow pay.

SEO Rater (Former Employee)
Tampa, FL

I worked at Leapforce as a contractor for less than a year

ProsYou work from home and in theory at times when you want to. The pay rate is upfront and they have good system development for interfacing with their projects from your desktop.

ConsThere is no consistency in the availability of project work. You will get a task, finish it, then have to keep refreshing for 5 minutes to 2 hours before more are released. Trying early in the morning helps, but only improves your odds slightly. You spend far more time trying to catch a project than you do working them. Instead of being flexible, you end up tied to your PC trying to catch a task whenever they show up.

I was very unimpressed with the consistency of feedback provided. As some background I worked these projects to supplement a severance package after choosing not relocate after a decade as a VP and hiring manager with a Fortune 100 company, and would be appalled to have been responsible for the quality of feedback provided. In short you are asked subjective analysis questions, but if they don't match the preference of the reviewer you are scored down. You don't get the same reviewer from subject to subject so what is rated as a 100% pass in one instance is rated as unsatisfactory in another. After getting mixed bag of this I decided to do an experiment for those where I was told my detail was lacking and paraphrased the examples provided in the Leapforce. Sure enough it again came back as right on target for one set of results and lacking in another. It appears they have no internal calibration for their QA scoring, or at least none that is working. There is no way to know for sure since you never actually communicate with these folks on the phone of via e-mail. They will just leave anonymous, often vague and conflicting, feedback.

To top it all off they are very slow to pay. I set up direct deposit, submitted my time the 1st day available to do so, had the submitted time approved in under 48hours, and then waited 3 weeks before they deposited the funds. I know this is within their contractually announced times, but bear in mind this is only 1099 contractor pay so there is nothing to payroll expect verifying the hours worked and rate of pay. No taxes, or other withholding to slow things up.

As frustrated as I was with the experience I felt worse for any company hiring Leapforce to provide any kind of coherent analysis of search engine optimization for them. They should have saved a huge outlay of funds and bought a magic 8 ball to get results of equal consistency.

Advice to Senior ManagementI assume from the level of professionalism and competency I witnessed on the front end that senior management cannot be aware of the state of day to day operations if they truly want to deliver for their clients. Now that I have returned to a senior leadership position with another large corporation I know that I will ensure we never use them for any contracted work.

No, I would not recommend this company to a friend

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3 people found this helpful  

Poor Management of Contractors

Quality Rater (Current Employee)

I have been working at Leapforce as a contractor

ProsGood pay, flexible hours, and their other advertised traits leads to one versatile and robust position as a private contractor.

ConsGiven instructions are incomplete, may require twice as much time at a computer to invoice work time due to lack of work that only intermittently is available, and was unable to get responses from Leapforce through email, the only contact method available. Over hiring leads to unexplained cutbacks, which became apparent when using their built in social network where certain people were being let go that had excellent reviews and ratings.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

May be a great opportunity for some people, terrible experience for me.

Anonymous Employee (Current Employee)

I have been working at Leapforce

ProsWork at home, alright pay. Should be okay as secondary source of income.

ConsHit or miss in terms of work available to earn hours, very disconnected from employer, very little assistance for questions you may have, abrupt termination even when you have been doing well enough to earn achievement badges.

Advice to Senior ManagementSuck less.

No, I would not recommend this company to a friend

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Leapforce is a Waste of Time

Anonymous Employee (Former Employee)

I worked at Leapforce as a contractor for less than a year

ProsMight be nice if their software worked...

ConsI signed up to take the test, studied the manual, made sure I had the right version of Firefox, and did the practice exercises, scoring about 98%. Only problem I had is when a page wouldn't load (and I tried pasting the address into a new browser window in addition to just clicking the link). According to their manual the right answer to that is "page won't load" but the software would mark that wrong. The test is two parts. I pass part 1 and am not too worried about part 2 since I was scoring high on the simulator. Get an email next day saying I didn't pass and can't work for them. This is when it really gets strange. 5 mins later get a second email saying they're sending me another test on 2/22, due 3/1, and if I need to reschedule, click the link on the bottom. Click that link because I do want to reschedule, and it loads a page saying I'm unauthorized to read, if it even exists. 10 mins after that, I get a duplicate of the first "you flunked" email and then today, get yet another email saying "sorry, due to a power outage your test is rescheduled to Feb 5" - when I took my first test Feb 12 & receive the "reschedule" email Feb 21! A potential Leapforce contractor has no idea what to expect. If you performed a bunch of work for them would their system "lose" it all and you wind up not getting paid? Or would it mark right answers wrong and fire somebody for poor performance when it's the software screwing up? I suspect they're just getting a bunch of free work out of hopeful potential employees.

Advice to Senior ManagementFix your software and stop wasting people's time. And thanks a lot to Woman's Day for printing an article which made Leapforce sound like a legitimate firm. It may not be an actual con game but there is something weird going on.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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17 people found this helpful  

Leapforce is not what it seems.

Search Engine Evaluator (Former Employee)
Pleasanton, CA

I worked at Leapforce as a contractor for less than a year

ProsDecent pay.
Work-at-home job.
"Flexible" hours.
Appealing to information-seekers.
Easy work, for the most part.

ConsUnprofessional
Ridiculous policies
The "flexible" hours
Customer/Agent services

First off, this job is not as easy as they make it seem. You are an independent contractor, meaning you are responsible for yourself, your workload, your hours, your payment, etc. It is your responsibility. However, at the same time, Leapforce is very specific about their rules, and almost seem to micromanage everything that is done.
There are services and other agents available to help, but if you find yourself struggling, you get the most minimal of warnings before you're cut off. It seems that they would rather not be bothered to help out the people working for them.

They advertise that the hours are flexible, but this is almost false advertising. Due to the nature of the work and the number of people working at the company, it's a "first come, first serve" kind of deal. If you think you can just wake up in the afternoon and work until the evening, think again. A lot of the time, there is barely any work to be done, which is a death trap if you're trying your best to make the specified hour and task requirement.

Lastly, if you have a question regarding information, policies, or payment, don't even bother calling. In fact, it would be easier if you pretended they didn't have a phone line at all, because that's as helpful as it is. There is no one to answer the phones; it is all machine voicemail. If you leave a message, more than 85% of the time, they will not get back to you.
Everything is through email. The only thing I can say is that they answer [fairly] promptly when sent an email. However, most of the time, when replied to, it is often a "copy and paste" response that doesn't offer much assistance aside from reiterating contract regulation and policies. When prompted for an agent response in terms of help and information, the times that I have been responded to have been met with rude and unprofessional responses. No obscenities or insults, but their answers were very curt and almost haughty.

Overall, this is a very unprofessional company, and I would not refer anyone.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Leapforce reviews and ratings — including employee satisfaction and approval rating for Leapforce CEO Daren Jackson. All 19 reviews posted anonymously by Leapforce employees.