Lebara Reviews

Updated October 13, 2014
Updated October 13, 2014
37 Reviews
2.7
37 Reviews
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Lebara CEO David Moffatt
David Moffatt
8 Ratings

15 Employee Reviews Back to all reviews

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  1.  

    Extremely racist environment to non Asians / Impossible to progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Lebara full-time (more than 3 years)

    Pros

    Colleagues & Office location are the only 2 good facts

    Cons

    Not discrimination policies
    Extremely racist environment
    To progress in this company, you have to be from an Asian country more specific from Sri Lanka country, otherwise your career is completely blocked, and you will never progress
    Salaries are different it depends on your race
    Opportunities are different it depends on your race

    Advice to ManagementAdvice

    Stop this racist culture, is only up to you to stop it.
    Allowing racist Managers, to recruit only Asian employees is not a solution

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)

    I worked at Lebara full-time (more than an year)

    Pros

    The people you work with and nice office location

    Cons

    I wouldn't even rate it one star for some of the "tell us more" categories. This company has a lot of potential, the people, the product and the drive however the management have created a fear culture. It lacks decision making empowerment and long term strategic direction, everything is short term focused. There is very much an "us" and "them" cultural divide, it's an extremely racist environment to non asians. This company runs like a dictatorship.

    The company lacks basic policies and processes a company that size should have.

    Advice to ManagementAdvice

    Inspiring leaders need to earn the trust and respect from employees, this is not gained through fear.

    Intelligent, good and experienced employees are hired to help make decisions, they aren't puppets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A poor working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Support Engineer in London, England (UK)
    Former Employee - Applications Support Engineer in London, England (UK)

    I worked at Lebara full-time (less than an year)

    Pros

    Very patient customer service staff
    Company now apparently changing for the better and addressing issues with the bullying of staff
    Reasonable salary
    The views of the founders are solid and if executed effectively should bring good things for the company

    Cons

    Anti-British sentiment, laziness and bullying was rife
    Very low standards of IT with IT staff disengaged
    Few benefits and unfair appraisals
    No support from HR, and inadequate handling of cases of unfair treatment

    Advice to ManagementAdvice

    Stop talking and start acting

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    "Do the wrong things. Do the things wrong".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in London, England (UK)
    Former Employee - Customer Service Advisor in London, England (UK)

    I worked at Lebara

    Pros

    - Flexible rotas.
    - Open plan office.

    Cons

    - Terrible salary.
    - Constant removal of offers & promotions at the drop of a hat, shoddily executed, sometimes with little or no warning to customer service agents or customers, leaving agents red-faced and already hard-up customers out of pocket. Cynical business, and hypocritical from a company that prides itself on its "empathy" in providing low-cost solutions to immigrants.
    - The never ending renewal of one month fixed-term contracts for proven employees and ensuing lack of job security.
    - Very sluggish IT system and slow resolution of technical issues.
    - Thoroughly unrewarding and demoralizing job.

    Advice to ManagementAdvice

    - Live up to the values you promote.
    - Drop the embarrassing bread and circuses 'SMILE' culture.
    - "Do the right things. Do the things right", is a wholly inappropriate slogan for a company that treats its customers and employees with contempt, and barely makes sense anyway.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    At their call centre there is absolutely no point for staff below management to come with ideas as it wasn't listened to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Lebara full-time

    Pros

    None for the call centre

    Cons

    Direct manager would not listen to/forward ideas

    Advice to ManagementAdvice

    Listen to your staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    More politics than the middle east

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Lebara full-time (more than 3 years)

    Pros

    1- Dynamic environment
    2- Not following strict processes, so you have more room and felixibility to learn and do new things

    Cons

    1- Low Salaries
    2- Racist environment, very Asian driven
    3- Politics play a very strong role in the organisation
    4- senior management are not empowered, share holders are still running the company like it's a small start up.

    Advice to ManagementAdvice

    Sell the company, or do the following:
    1- Empower the senior leadership
    2- Empower HR
    3- Demote people who have reached high management positions only because they have been with company for 10 years.
    4- Maintain a balanced racial environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Autocratic management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Title No Power to Do Anything
    Former Employee - Senior Title No Power to Do Anything

    I worked at Lebara full-time (more than an year)

    Pros

    The pay was comparable but I was in a senior role and had no real say on what I did.

    Cons

    Yoganathan Rhatesan, the autocratic management style, the politics, the spies that 'fit' and tell the owners everything. The army style culture and the bad relationship they have with Lycatel.

    Advice to ManagementAdvice

    Remove the above and you'll have a great business. It is run like a school however, everyone is above 16 and they have a choice to work hard or not. The owners have no trust in most of the management and/ or the staff. Majority of the people are lovely and the culture could be great but because of the way the business is run you have a 'them' and 'us' culture that is full of politics and mistrust. Lebara is successful because its one and only target is money, but the owners fail to understand that reducing staff turnover will actually save them millions in under productivity, recruitment, retraining people and other associated costs. I had a high work life balance at Lebara because after 2 weeks I realised I didn't want to stay there and so I never worked through lunch and never stayed late. I stayed there for a year and a half so I was unproductive for about 18 months (less two weeks). What does that say?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Horrible job placement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lebara

    Pros

    -Salary is good enough to get by for a while
    -One or two decent people with actually good English skills

    Cons

    -Favoritism -Ridiculous targets for the type of product you're selling. The only way to stay on the job is to somehow cheat your way through the target if at all possible or give a big part of your salary back to the company by buying their products and reaching the target. -Management us utter garbage. Team leaders encourage such behaviour just so they can keep their own job. -Hardly any support is given to employees even though they claim they give plenty of support to you. -Zero progression unless you have relations in the company. Example: A team member literally stole another members sales. He's a team leader now... -Hardly anyone can speak good English from the promoters

    The list of flaws is endless for this company if you ask me. Especially in Glasgow

    Advice to ManagementAdvice

    Change

  10. 2 people found this helpful  

    Join only if you are a Tamilian.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology in London, England (UK)
    Current Employee - Technology in London, England (UK)

    I have been working at Lebara full-time (more than 3 years)

    Pros

    Office location in the heart of the city, leave office at 6pm.

    Cons

    Too dynamic a business and culture. No training, promotions and team-work. Frequent changes in CxOs does not help the culture, innovation and strategy (if there is one?) execution. Challenging work given only to old-timer Tamilians.

    Advice to ManagementAdvice

    Please can all the employees be listened to?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    A very poor move for any I.T. professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - I T in London, England (UK)
    Current Employee - I T in London, England (UK)

    I have been working at Lebara full-time (less than an year)

    Pros

    Reasonable basic salary
    Customer service agents are fun, lively and very patient people!

    Cons

    Very poor IT systems with EXTREMELY low standards of work and very little communication across teams.
    Databases badly designed with very little foresight
    Majority of IT staff do not take ownership of issues which are passed around, and the root causes rarely addressed.
    Primary language in the office is Hindi. The few English-speaking staff in the office feel alienated and told to get used to it by managers and HR.
    Managers argue and bicker openly in the office.
    Very high staff turnover.
    Bullying and rudeness are rife.

    Advice to ManagementAdvice

    Improve your standards, sack the lazy and if you're going to talk the talk then learn to walk the walk.

    Doesn't Recommend
    Neutral Outlook

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