Lebara Reviews

Updated March 17, 2015
19 reviews filtered by
  • Any Location
  • Any Job Title
1.0
19 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Lebara Ratheesan Yoganathan
Ratheesan Yoganathan
31 Ratings

19 Employee Reviews

Sort: Popular Rating Date
  1. Worst Place to Work. BIGGEST MISTAKE TO JOIN LEBARA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Lebara full-time (less than a year)

    Pros

    None. You can say the location. Next to Moorgate station.

    Cons

    No work life balance.
    Disgusting Toilets.
    Employees talk in their own language instead of English.
     IT department haven't got a clue about solutions. Fire fighting all the time. More concentration on quick fixes than looking at the root cause.
    Still using Old Systems
    Politics within the departments.
    More concentration on Contractors and people from South Indian and Srilanka.

    Advice to ManagementAdvice

    Concentrate on Equal Opportunities. Have an English speaking culture so everyone can understand. Employ more permanent staff instead of Contractors. Have better infrastructure.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Lebara

    Pros

    The best thing about working for Lebara is the people you work with, they make the work enjoyable

    Cons

    Too many politics between departments.
    HR department are clueless when it comes to policies.
    Customer service department is a great place to work but the management team need more training, advisors know more than management team.
    Lebara is very common for people backstabbing each other.
    Lebara customer service management team does not keep to their promises and deliver.
    Lebara does not follow their T&C's and are constantly investigated by OFCOM
    Management theory in customer services department is that if a customer complains give them free credits.
    Lebara constantly cheats the system on NPS and gets their own people to call through and leave good feedback so they can enter competitions and show how good they are.
    Recruitment process is not about how good you are but who you know so to develope is very hard.
    Their are many management people that are not even required by the business so people get paid to do nothing.
    Lebara constantly talks about it's values but it's unfortunate that more than half the people don't even know what the values are and the ones that do don't believe in them.
    Lebara systems constantly failing meaning sometimes you sit at your desk doing nothing.

    Advice to ManagementAdvice

    Know the people that are true to the company and have lived through the journey and the success it has come, you have too many unnecessary people and many people that don't even believe in the values, sort out the politics and make it a genuine good place to work

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful

    Avoid at any cost! Don't even think about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lebara part-time (more than 5 years)

    Pros

    NONE. N.O.N.E. Wait, there is one. The satisfaction leaving the company and having a better job. I became more patient person and one day I will have another job and even if is a bad job won't be as bad as working here.

    Cons

    EVERYTHING. The system doesn't work properly. The company changes the promotions every single month and they are not clear towards customers. They don't believe in their own values. And of course, you wont be promoted to a better position unless you are indian or someone's friend.

    Advice to ManagementAdvice

    Try to work as a customer service advisor for a week and at the same time, put the music loud and have someone doing streachings by your side. You are going to feel like us.
    BTW, stop recording the same people as we were having fun. Its not true.

    Doesn't Recommend
    Negative Outlook

    Lebara Response

    Mar 11, 2015Head of Lebara Careers

    We are sorry to hear you’re unhappy about some aspects of Lebara’s working environment.
     Please feel free to contact our Customer Service Director or Head of Operations directly - they would welcome
    ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 6 people found this helpful

    Working here was the biggest mistake of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lebara full-time (more than a year)

    Pros

    The office location in London is nice. That is the only thing this company has going for it

    Cons

    A very anti British environment with a very us and them attitude. Terrible business practices bordering on illegal. HR is useless with grievances and normally make the situations worst. Bullying is rife, with senior managers left to run departments like dictatorships. If you are not Asian or Sri Lankan, you will have a very tough time succeeding in this corrosive environment. KPI's and targets are set arbitrarily and no support is given in order to help you achieve them. Working here was the biggest mistake I have ever made in my career, and the awful way this company is run and managed will haunt me for a long time. This is a disgusting, racist, dictatorship of a company. DO NOT WORK HERE.

    Advice to ManagementAdvice

    Resign. Get people in who know the meaining of the words "Racial Equality"

    Doesn't Recommend
    Negative Outlook

    Lebara Response

    Mar 10, 2015Head of Lebara Careers

    We are really sorry you feel this way.
    As an international company with diverse workforce we encourage collaboration, respect and teamwork in the company.
    We are committed to providing fair
    ... More

  6. 4 people found this helpful

    Extremely racist environment to non Asians / Impossible to progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Lebara full-time (more than 3 years)

    Pros

    Colleagues & Office location are the only 2 good facts

    Cons

    Not discrimination policies
    Extremely racist environment
    To progress in this company, you have to be from an Asian country more specific from Sri Lanka country, otherwise your career is completely blocked, and you will never progress
    Salaries are different it depends on your race
    Opportunities are different it depends on your race

    Advice to ManagementAdvice

    Stop this racist culture, is only up to you to stop it.
    Allowing racist Managers, to recruit only Asian employees is not a solution

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in London, England (UK)
    Former Employee - Marketing in London, England (UK)

    I worked at Lebara full-time (more than a year)

    Pros

    The people you work with and nice office location

    Cons

    I wouldn't even rate it one star for some of the "tell us more" categories. This company has a lot of potential, the people, the product and the drive however the management have created a fear culture. It lacks decision making empowerment and long term strategic direction, everything is short term focused. There is very much an "us" and "them" cultural divide, it's an extremely racist environment to non asians. This company runs like a dictatorship.

    The company lacks basic policies and processes a company that size should have.

    Advice to ManagementAdvice

    Inspiring leaders need to earn the trust and respect from employees, this is not gained through fear.

    Intelligent, good and experienced employees are hired to help make decisions, they aren't puppets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    A poor working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Support Engineer in London, England (UK)
    Former Employee - Applications Support Engineer in London, England (UK)

    I worked at Lebara full-time (less than a year)

    Pros

    Very patient customer service staff
    Company now apparently changing for the better and addressing issues with the bullying of staff
    Reasonable salary
    The views of the founders are solid and if executed effectively should bring good things for the company

    Cons

    Anti-British sentiment, laziness and bullying was rife
    Very low standards of IT with IT staff disengaged
    Few benefits and unfair appraisals
    No support from HR, and inadequate handling of cases of unfair treatment

    Advice to ManagementAdvice

    Stop talking and start acting

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful

    "Do the wrong things. Do the things wrong".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in London, England (UK)
    Former Employee - Customer Service Advisor in London, England (UK)

    I worked at Lebara

    Pros

    - Flexible rotas.
    - Open plan office.

    Cons

    - Terrible salary.
    - Constant removal of offers & promotions at the drop of a hat, shoddily executed, sometimes with little or no warning to customer service agents or customers, leaving agents red-faced and already hard-up customers out of pocket. Cynical business, and hypocritical from a company that prides itself on its "empathy" in providing low-cost solutions to immigrants.
    - The never ending renewal of one month fixed-term contracts for proven employees and ensuing lack of job security.
    - Very sluggish IT system and slow resolution of technical issues.
    - Thoroughly unrewarding and demoralizing job.

    Advice to ManagementAdvice

    - Live up to the values you promote.
    - Drop the embarrassing bread and circuses 'SMILE' culture.
    - "Do the right things. Do the things right", is a wholly inappropriate slogan for a company that treats its customers and employees with contempt, and barely makes sense anyway.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    At their call centre there is absolutely no point for staff below management to come with ideas as it wasn't listened to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Lebara full-time

    Pros

    None for the call centre

    Cons

    Direct manager would not listen to/forward ideas

    Advice to ManagementAdvice

    Listen to your staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    More politics than the middle east

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Lebara full-time (more than 3 years)

    Pros

    1- Dynamic environment
    2- Not following strict processes, so you have more room and felixibility to learn and do new things

    Cons

    1- Low Salaries
    2- Racist environment, very Asian driven
    3- Politics play a very strong role in the organisation
    4- senior management are not empowered, share holders are still running the company like it's a small start up.

    Advice to ManagementAdvice

    Sell the company, or do the following:
    1- Empower the senior leadership
    2- Empower HR
    3- Demote people who have reached high management positions only because they have been with company for 10 years.
    4- Maintain a balanced racial environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Lebara? Share Your Experiences

Lebara

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.