Lebara Reviews

Updated July 25, 2015
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Lebara Ratheesan Yoganathan
Ratheesan Yoganathan
4 Ratings

Pros
  • Very patient customer service staff (in 4 reviews)

  • Office location in the heart of the city, leave office at 6pm (in 4 reviews)

Cons
  • Very low standards of IT with IT staff disengaged (in 2 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Helpful (1)

    Hierarchical culture, with leadership already checked out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - United Kingdom in London, England (UK)
    Former Employee - United Kingdom in London, England (UK)

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    entrepreneurial, competitive salaries, risk takers

    Cons

    hierarchical, terrible hr policies, lack of concern for employees and people development


  2. Helpful (1)

    Too much work, too little time, no appreciation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in London, England (UK)
    Former Employee - Software Developer in London, England (UK)

    I worked at Lebara full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    They pay well. They have a really nice office in a good location. Co-workers are friendly and London is great city

    Cons

    Managers demanded too much work but not possible. I did low quality work to keep up with time schedules this is not good as I want to be proud of my work. Managers were not organised and requirements changes too often. No appreciation

    Advice to Management

    Give your workers more time and respect the work they do for you. You think you can get more work done by telling them to work harder and faster. This wont work. Get more organised. Give a clear plan. Say thank you more also


  3. Helpful (1)

    Management knows best and don't you forget it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Project Manager in London, England (UK)
    Former Employee - Digital Project Manager in London, England (UK)

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good central London location close to transport links.

    Cons

    Institutionalised cultural rifts amongst the workforce and management which impacts negatively in the day to day running of the company. Those who work hard and at the sharp end often get rebuked when the xxxx hit's the fan. The managers then group together to protect themselves and defend their indecisiveness and lack of leadership.

    Advice to Management

    Start listening to the workers and treat them like human beings.


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  5. Helpful (1)

    Lots to do and daily challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in London, England (UK)
    Current Employee - Software Developer in London, England (UK)

    I have been working at Lebara full-time (More than a year)

    Pros

    Lots to do and no shortage of company ambition to grow market share

    Cons

    Day to day working environment is stressful with many conflicting work requests. Little guidance from management on things like strategy and goals.

    Advice to Management

    Focus on fewer things and do them better.


  6. Helpful (11)

    Beware!!!! Only good reviews on this website are written by HR!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Management are too senseless to see whats happeneing so coming in 30 minutes late or taking 2 hour lunches is not a problem for some people if thats your thing?!

    Cons

    • Prejudice bias and meaningless Management department with big egos that treat you like the dirt off their shoe to make them selves feel better. these selective people were probably abused as children or in there previous life. • Company does not care about your welfare only budgets, so as an individual you mean nothing to them • You will be thrown into the lions pit with no guidance or no care how you complete your work. • If you are already a professional do not expect to learn here and the reason behind this is that most people have unnecessary narcissistic traits that prevent you from reaching your full potential. • Again! Only good reviews on this website are written by HR!!! Beware!

    Advice to Management

    Unfortunately there is no hope.


  7. Helpful (8)

    Finance Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in London, England (UK)
    Former Employee - Finance Manager in London, England (UK)

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None - or just a job to get some money to be able to survive

    Cons

    1. Senior management turnover: in the sort period I've worked for Lebara, I've observed at least: 2 changes of global CEO, 1 change of global CFO, 1 change of global finance controller, 1 change of regional finance controller, 3 changes of country managers, 3 changes of country finance managers, 1 change of country head of sales and 1 change of country head of marketing 2. Organisational structure: no clear responsibilities 3. Processes: failing processes, increasing lag time in solving IT issues 4. Product management: products launched with total disregard to the missed supporting process (e.g. tracking, customers support, error fixes)

    Advice to Management

    I don't think they want to change the company, the shareholders actions and behavious determine the stance of the company and the behaviors of employees


  8. Helpful (5)

    Worst Place to Work. BIGGEST MISTAKE TO JOIN LEBARA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Lebara full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None. You can say the location. Next to Moorgate station.

    Cons

    No work life balance. Disgusting Toilets. Employees talk in their own language instead of English. IT department haven't got a clue about solutions. Fire fighting all the time. More concentration on quick fixes than looking at the root cause. Still using Old Systems Politics within the departments. More concentration on Contractors and people from South Indian and Srilanka.

    Advice to Management

    Concentrate on Equal Opportunities. Have an English speaking culture so everyone can understand. Employ more permanent staff instead of Contractors. Have better infrastructure.


  9. Helpful (2)

    Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Lebara

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best thing about working for Lebara is the people you work with, they make the work enjoyable

    Cons

    Too many politics between departments. HR department are clueless when it comes to policies. Customer service department is a great place to work but the management team need more training, advisors know more than management team. Lebara is very common for people backstabbing each other. Lebara customer service management team does not keep to their promises and deliver. Lebara does not follow their T&C's and are constantly investigated by OFCOM Management theory in customer services department is that if a customer complains give them free credits. Lebara constantly cheats the system on NPS and gets their own people to call through and leave good feedback so they can enter competitions and show how good they are. Recruitment process is not about how good you are but who you know so to develope is very hard. Their are many management people that are not even required by the business so people get paid to do nothing. Lebara constantly talks about it's values but it's unfortunate that more than half the people don't even know what the values are and the ones that do don't believe in them. Lebara systems constantly failing meaning sometimes you sit at your desk doing nothing.

    Advice to Management

    Know the people that are true to the company and have lived through the journey and the success it has come, you have too many unnecessary people and many people that don't even believe in the values, sort out the politics and make it a genuine good place to work


  10. Helpful (4)

    Avoid at any cost! Don't even think about it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lebara part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    NONE. N.O.N.E. Wait, there is one. The satisfaction leaving the company and having a better job. I became more patient person and one day I will have another job and even if is a bad job won't be as bad as working here.

    Cons

    EVERYTHING. The system doesn't work properly. The company changes the promotions every single month and they are not clear towards customers. They don't believe in their own values. And of course, you wont be promoted to a better position unless you are indian or someone's friend.

    Advice to Management

    Try to work as a customer service advisor for a week and at the same time, put the music loud and have someone doing streachings by your side. You are going to feel like us. BTW, stop recording the same people as we were having fun. Its not true.

    Lebara Response

    Mar 11, 2015 – Head of Lebara Careers

    We are sorry to hear you’re unhappy about some aspects of Lebara’s working environment. Please feel free to contact our Customer Service Director or Head of Operations directly - they would welcome ... More


  11. Helpful (8)

    Working here was the biggest mistake of my life.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lebara full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The office location in London is nice. That is the only thing this company has going for it

    Cons

    A very anti British environment with a very us and them attitude. Terrible business practices bordering on illegal. HR is useless with grievances and normally make the situations worst. Bullying is rife, with senior managers left to run departments like dictatorships. If you are not Asian or Sri Lankan, you will have a very tough time succeeding in this corrosive environment. KPI's and targets are set arbitrarily and no support is given in order to help you achieve them. Working here was the biggest mistake I have ever made in my career, and the awful way this company is run and managed will haunt me for a long time. This is a disgusting, racist, dictatorship of a company. DO NOT WORK HERE.

    Advice to Management

    Resign. Get people in who know the meaining of the words "Racial Equality"

    Lebara Response

    Mar 10, 2015 – Head of Lebara Careers

    We are really sorry you feel this way. As an international company with diverse workforce we encourage collaboration, respect and teamwork in the company. We are committed to providing fair ... More



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