Lebara

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Lebara Reviews

Updated Jul 8, 2014
Lebara – City of London – “Reception Area”

All Employees Current Employees Only

2.8 28 reviews

83% Approve of the CEO

Lebara CEO David Moffatt

David Moffatt

(6 ratings)

43% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Join only if you are a Tamilian.

    Technology (Current Employee) London, England (UK)

    ProsOffice location in the heart of the city, leave office at 6pm.

    ConsToo dynamic a business and culture. No training, promotions and team-work. Frequent changes in CxOs does not help the culture, innovation and strategy (if there is one?) execution. Challenging work given only to old-timer Tamilians.

    Advice to Senior ManagementPlease can all the employees be listened to?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    A very poor move for any I.T. professional.

    I T (Current Employee) London, England (UK)

    ProsReasonable basic salary
    Customer service agents are fun, lively and very patient people!

    ConsVery poor IT systems with EXTREMELY low standards of work and very little communication across teams.
    Databases badly designed with very little foresight
    Majority of IT staff do not take ownership of issues which are passed around, and the root causes rarely addressed.
    Primary language in the office is Hindi. The few English-speaking staff in the office feel alienated and told to get used to it by managers and HR.
    Managers argue and bicker openly in the office.
    Very high staff turnover.
    Bullying and rudeness are rife.

    Advice to Senior ManagementImprove your standards, sack the lazy and if you're going to talk the talk then learn to walk the walk.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Horrible!

    CSA (Current Employee) London, England (UK)

    ProsGood office location. Nice building!
    Some nice colleagues.
    Very cosmopolitan.

    ConsPoor rates of pay.
    Only employ for 20 hours per week, meaning you have to scrabble for overtime.
    Horrible management, Only 1 person in HR and TL are approachable.
    Nasty atmosphere. Bullying and intimidation commonplace.

    Advice to Senior ManagementDitch all the cosmetic, superficial "smile culture." It is utterly fake and not something you believe in!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    An awful place to work which tolerates bullying and poor performance

    Management (Former Employee) London, England (UK)

    ProsFast paced, commercial and a good place to spend time for a short period of time.

    ConsToxic culture.
    Burn out of good people who are treated very badly
    Poor behaviours tolerated.
    Bullying tolerated and accepted.
    Poor performers in key positions by virtue of their length of service and percieved 'loyalty'

    Advice to Senior ManagementBehind the veneer of a virtuous organisation lies a deeply unpleasant culture which is becoming a well understood part of the company's DNA. Don't fix this and you will stagnate.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    IT IS JUST A STEPPING STONE FOR A NEWCOMER

    Customer Service Advisor (Current Employee) London, England (UK)

    ProsGreat colleages, beautiful offices and good location

    ConsPoor pay
    Limited real advancement
    Very disorganised and uninformed management
    Very low moral
    High volume of work
    High staff turnover but high retention of poorest performers

    Advice to Senior ManagementGet some training in effective operational management and basic business knowledge of effective cost cutting

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Nice colleagues but not very rewarding place to work for

    Customer Service Advisor (Current Employee) City of London, England (UK)

    ProsA very cosmopolitan place with very friendly people. Young environment

    ConsCustomer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

    Advice to Senior ManagementListen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
    Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

    Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Bilingual customer representative

    Bilingual Customer Representative (Former Employee) London, England (UK)

    ProsJob easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

    ConsNo concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
    Role not challenging ,very repetitive.
    No communication whatsoever between supervisors and agents
    Lack of support from the supervising team
    at the lowest of the salary range for customer support representatives with bilingual skills.

    Advice to Senior ManagementPlease provide the minimum to your employees:
    -regular and reliable shift rota
    -salary paid at regular intervals
    -pay extra for the extra language provided.

    No, I would not recommend this company to a friend

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