Lebara Reviews

Updated August 27, 2014
Updated August 27, 2014
31 Reviews

2.9
31 Reviews
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Lebara CEO David Moffatt
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6 Ratings

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  1.  

    More politics than the middle east

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Lebara full-time for more than 3 years

    Pros

    1- Dynamic environment
    2- Not following strict processes, so you have more room and felixibility to learn and do new things

    Cons

    1- Low Salaries
    2- Racist environment, very Asian driven
    3- Politics play a very strong role in the organisation
    4- senior management are not empowered, share holders are still running the company like it's a small start up.

    Advice to ManagementAdvice

    Sell the company, or do the following:
    1- Empower the senior leadership
    2- Empower HR
    3- Demote people who have reached high management positions only because they have been with company for 10 years.
    4- Maintain a balanced racial environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Autocratic management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Title No Power to Do Anything
    Former Employee - Senior Title No Power to Do Anything

    I worked at Lebara full-time for more than a year

    Pros

    The pay was comparable but I was in a senior role and had no real say on what I did.

    Cons

    Yoganathan Rhatesan, the autocratic management style, the politics, the spies that 'fit' and tell the owners everything. The army style culture and the bad relationship they have with Lycatel.

    Advice to ManagementAdvice

    Remove the above and you'll have a great business. It is run like a school however, everyone is above 16 and they have a choice to work hard or not. The owners have no trust in most of the management and/ or the staff. Majority of the people are lovely and the culture could be great but because of the way the business is run you have a 'them' and 'us' culture that is full of politics and mistrust. Lebara is successful because its one and only target is money, but the owners fail to understand that reducing staff turnover will actually save them millions in under productivity, recruitment, retraining people and other associated costs. I had a high work life balance at Lebara because after 2 weeks I realised I didn't want to stay there and so I never worked through lunch and never stayed late. I stayed there for a year and a half so I was unproductive for about 18 months (less two weeks). What does that say?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Horrible job placement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lebara

    Pros

    -Salary is good enough to get by for a while
    -One or two decent people with actually good English skills

    Cons

    -Favoritism -Ridiculous targets for the type of product you're selling. The only way to stay on the job is to somehow cheat your way through the target if at all possible or give a big part of your salary back to the company by buying their products and reaching the target. -Management us utter garbage. Team leaders encourage such behaviour just so they can keep their own job. -Hardly any support is given to employees even though they claim they give plenty of support to you. -Zero progression unless you have relations in the company. Example: A team member literally stole another members sales. He's a team leader now... -Hardly anyone can speak good English from the promoters

    The list of flaws is endless for this company if you ask me. Especially in Glasgow

    Advice to ManagementAdvice

    Change

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  5. 1 person found this helpful  

    Join only if you are a Tamilian.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology  in  London, England (UK)
    Current Employee - Technology in London, England (UK)

    I have been working at Lebara full-time for more than 3 years

    Pros

    Office location in the heart of the city, leave office at 6pm.

    Cons

    Too dynamic a business and culture. No training, promotions and team-work. Frequent changes in CxOs does not help the culture, innovation and strategy (if there is one?) execution. Challenging work given only to old-timer Tamilians.

    Advice to ManagementAdvice

    Please can all the employees be listened to?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    A very poor move for any I.T. professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - I T  in  London, England (UK)
    Current Employee - I T in London, England (UK)

    I have been working at Lebara full-time for less than a year

    Pros

    Reasonable basic salary
    Customer service agents are fun, lively and very patient people!

    Cons

    Very poor IT systems with EXTREMELY low standards of work and very little communication across teams.
    Databases badly designed with very little foresight
    Majority of IT staff do not take ownership of issues which are passed around, and the root causes rarely addressed.
    Primary language in the office is Hindi. The few English-speaking staff in the office feel alienated and told to get used to it by managers and HR.
    Managers argue and bicker openly in the office.
    Very high staff turnover.
    Bullying and rudeness are rife.

    Advice to ManagementAdvice

    Improve your standards, sack the lazy and if you're going to talk the talk then learn to walk the walk.

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  London, England (UK)
    Current Employee - CSA in London, England (UK)

    I have been working at Lebara part-time for less than a year

    Pros

    Good office location. Nice building!
    Some nice colleagues.
    Very cosmopolitan.

    Cons

    Poor rates of pay.
    Only employ for 20 hours per week, meaning you have to scrabble for overtime.
    Horrible management, Only 1 person in HR and TL are approachable.
    Nasty atmosphere. Bullying and intimidation commonplace.

    Advice to ManagementAdvice

    Ditch all the cosmetic, superficial "smile culture." It is utterly fake and not something you believe in!

    Doesn't Recommend
    Negative Outlook
  8. 3 people found this helpful  

    An awful place to work which tolerates bullying and poor performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  London, England (UK)
    Former Employee - Management in London, England (UK)

    I worked at Lebara full-time for more than 3 years

    Pros

    Fast paced, commercial and a good place to spend time for a short period of time.

    Cons

    Toxic culture.
    Burn out of good people who are treated very badly
    Poor behaviours tolerated.
    Bullying tolerated and accepted.
    Poor performers in key positions by virtue of their length of service and percieved 'loyalty'

    Advice to ManagementAdvice

    Behind the veneer of a virtuous organisation lies a deeply unpleasant culture which is becoming a well understood part of the company's DNA. Don't fix this and you will stagnate.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    IT IS JUST A STEPPING STONE FOR A NEWCOMER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  London, England (UK)
    Current Employee - Customer Service Advisor in London, England (UK)

    I have been working at Lebara full-time for more than a year

    Pros

    Great colleages, beautiful offices and good location

    Cons

    Poor pay
    Limited real advancement
    Very disorganised and uninformed management
    Very low moral
    High volume of work
    High staff turnover but high retention of poorest performers

    Advice to ManagementAdvice

    Get some training in effective operational management and basic business knowledge of effective cost cutting

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Nice colleagues but not very rewarding place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  City of London, England (UK)
    Current Employee - Customer Service Advisor in City of London, England (UK)

    I have been working at Lebara full-time for more than a year

    Pros

    A very cosmopolitan place with very friendly people. Young environment

    Cons

    Customer Service Agents are not treated fairly (Back to back call taking, breaks given at unconvenient times), not willing to give career progression to well performing and long serving employees.

    Advice to ManagementAdvice

    Listen to CS representatives advices as they are the ones who deal with customers, if they have ideas that can improve the business put some in place such that it gives a great customer experience to the customers.
    Give internal opportunities to CS agents as they deserve as much as any other well-performing person to progress after all the hard work they have been doing. They can maybe not do 'Head' roles but if they are well performing and willing to get into another department give them their chance into something else then Customer Service.

    Realise that being over the phone the whole day is not an easy task, it is very repetitive, tiring and monotonous so treat agents correctly. Do the right things, Do things right?

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Bilingual customer representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bilingual Customer Representative  in  London, England (UK)
    Former Employee - Bilingual Customer Representative in London, England (UK)

    I worked at Lebara

    Pros

    Job easily obtainable due to the high turn over of the agents. Interviews not difficult and pretty much about basic customer services skills. Perfect job for full time students wishing to get some extra cash due to the lack of responsibility and stress.

    Cons

    No concern for their employees whatsoever as they provide no regularity or reliability in shift rota or payment date: new starters were initialy requested to sign their contract of employment without knowing if they would get a salary at the end of december or end of January.
    Role not challenging ,very repetitive.
    No communication whatsoever between supervisors and agents
    Lack of support from the supervising team
    at the lowest of the salary range for customer support representatives with bilingual skills.

    Advice to ManagementAdvice

    Please provide the minimum to your employees:
    -regular and reliable shift rota
    -salary paid at regular intervals
    -pay extra for the extra language provided.

    Doesn't Recommend

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