Legal & General Group

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Legal & General Group Reviews

Updated August 7, 2014
Updated August 7, 2014
30 Reviews

3.3
30 Reviews
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Tim Breedon
18 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Great Perks - Awful management, Awful Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Consultant  in  Kingswood, South East England, England (UK)
    Current Employee - Customer Service Consultant in Kingswood, South East England, England (UK)

    I have been working at Legal & General Group full-time for more than 5 years

    Pros

    Flexi-Time, company funded pension scheme, nice offices, comprehensive death in service benefits, lots of employee discounts.

    Cons

    The company is a bureacratic nightmare, where key decisions often take forever to make, if at all. Senior management talk constantly about trying to engage with employees and fix problems, yet only ever show real interest in performance against targets, not the fundamentals that underpin and ultimately affect them. Shortsighted business planning, and decison making processes that frankly beggar belief. The list goes on.

    Advice to ManagementAdvice

    Listen. Just listen. Then start to consider the long term impact of the decisions you make. It isn't all about this quarter's results.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    No progression and a rapidly hostile working environment with a feeling of no appreciation of staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Hove, England (UK)
    Current Employee - Customer Service Agent in Hove, England (UK)

    I have been working at Legal & General Group full-time for more than 3 years

    Pros

    I worked in the Hove office and in my opinion if you were to start as a new starter now I really can't think of any. I started 3 1/2 years ago and, although there were massive gaps in the introduction to the company, I enjoyed my time there to begin with and my peers were welcoming and helpful.
    For those who wish to there is the opportunity to take courses to progress your career whether that be outside L&G or not.

    Cons

    There is very little chance to progress.
    Training lasted a long time but I still felt unprepared when joining the floor and it turned out that there were massive gaps.
    Challenging processes is a very hard and feels like a losing battle from the start.
    For the last year or so there has been a real atmosphere of having to fight for recognition and even for your job. So many people started to be put on different performance reviews and perfomance measures which didn't allow for people getting used to the changes in role, department, management, sampling and staff levels. This lead to people becoming over protective of their own job and real culture of backstabbing and blame.
    Recognition felt more of a guesture and was inconsistent.
    I don't say this as a rant or even from just personal experience but really as something useful to those I'm leaving behind as I know this is a shared feeling with many others on the floor.

    Advice to ManagementAdvice

    Listen to staff and when looking at the results of an engagement survey don't assume there are uncontrolable measures behind low scores. Ask people why and how to change it then take notice.

    Put staff happiness at least somewhere towards the top of the list of priorities as it really didn't feel like it was.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Plodding along

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Kingswood, South East England, England (UK)
    Former Employee - Anonymous Employee in Kingswood, South East England, England (UK)

    I worked at Legal & General Group full-time for more than 3 years

    Pros

    Very good pension and benefits, including life assurance, medical cover, sports facilities and restaurant. Good work-life balance. Work was not too demanding and there were plenty of nice people. Pretty much everyone in the company wanted to do the right thing by the customer.

    Cons

    My whole L&G experience, which lasted four years, was just too slow for me. The company was very unexciting, very risk averse, very process driven and generally quite a lumbering beast. Decision-making was slow and done by endless committees and working groups. Many people there were good at their job, but an equal or greater amount were very, very average and unwilling to step outside a very tight remit or think outside the box. A lot of people at L&G have been at the company a very long time. The person I replaced had never worked anywhere else, which I don't think is healthy.
    My mind just had too much spare capacity and in the end I could stand the mediocrity no longer and had to leave before I went stark raving mad. It's probably a good place for many people, to be fair, just not me. If you are a 9 to 5 person with low ambition, then this is the perfect place for you.

    Advice to ManagementAdvice

    Silos - get rid of them. Improve technology so that people can work anywhere. Seek out and reward ambition. Stamp out mediocrity and paper pushing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Run by beancounters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kingswood, South East England, England (UK)
    Current Employee - Anonymous Employee in Kingswood, South East England, England (UK)

    I have been working at Legal & General Group

    Pros

    Not expected to work over your contracted hours
    Benefits towards the top end - enhanced maternity pay
    Most people get on well with each other
    Probably much better in a business unit rather than Group
    Swimming Pool

    Cons

    Low salaries - kingswood is not in Central London, but still need London wages to tempt those from London to work there.
    High levels of poorly managed out-sourcing
    Silo business structure with no joined up thinking
    Very antiquated IT systems, some originating from the 1960s!
    Not progressive
    Parts of HR have been out-sourced
    Can only park in the car park 4 out of 5 days per week - need to nominate a no park day
    Seen by management to be a 'lifestyle' choice to work there meaning we don't pay you much and don't expect long working hours or any chances of promotion.
    PCs with floppy disk drives!! - No real investment in IT infrastructure
    Still on MS office 2000 for most staff
    Very slow processes. Some processes are just there to justify the hierarchical management structure.

    Advice to ManagementAdvice

    On paper it may look that out-sourced services to TCS have saved money. However, the reality is that very little has been achieved by them for the money that has been spent. Rather than looking at the overall cost of providing services you really need to look at outcomes as well. TCS may charge 1/2 that of a UK out-sourced provider, but with fixed budgets it means they have delivered 1/2 of what they should have as they take much longer to complete jobs than UK based out-sourced companies.
    Take a real look at some of the most innovative companies out there and try to emulate them. Rather than out-sourcing work, create projects to solve specific business problems that will be managed in house. Use more UK workers rather than Indian born ones from TCS.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    The environment is generally collegial though I would not describe it as having a high achievement culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Fixed-Income Analyst  in  City of London, England (UK)
    Current Employee - Fixed-Income Analyst in City of London, England (UK)

    I have been working at Legal & General Group

    Pros

    Company enjoys a good reputation in the UK market.
    Large AuM (>£300 billion)

    Cons

    The culture is passive and a lot of inertia to bring about progress and change.
    They do not invest much into staff - whether it be financially or career development.

    Doesn't Recommend
    No opinion of CEO

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