LegalZoom.com

  www.legalzoom.com
  www.legalzoom.com

LegalZoom.com Reviews

Updated November 4, 2014
Updated November 4, 2014
100 Reviews
2.4
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John Suh
40 Ratings

Review Highlights

Pros
  • Free bagels,gym, good Christmas party, good coworkers and good products (in 8 reviews)

  • The company provides a lot of free food and other perks for employees like t-shirts (in 6 reviews)


Cons
  • stressful environment, poor management, no room for growth (in 6 reviews)

  • It is a call center, upper management is all over the place (in 7 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Cell center, not a sales organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Austin, TX
    Current Employee - Sales Specialist in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Nice building with onsite gym, good PTO/benefits, bagels on Friday, wireless headsets, casual dress, and there are still a handful of good people left in management for now.

    Cons

    This was once a place that I would brag to my friends about. Right around July, things started taking a very negative turn. The comp structure was completely revamped to make it much more difficult to reach your goals. Even if you did reach your unrealistic goal (less than 4% of sales floor hit it in October), it is still a significant pay cut from the previous comp structure. The workload has also somehow increased at the same time, and the liability of the work has gone up (Unauthorized Practice of Law is a major concern, and limits everything you say. If you say something the wrong way, it comes out of your check). There is a new QA team that will micromanage your calls and grade them on a scorecard that makes very little sense. The people "grading" the calls have little to no sales experience, and closing the sale has no impact on the score. They also only grade calls in the 5-12 minute range (they are that short for a reason), so they never hear any real sales calls.The overall mentality of this place is shifting from an innovative and collaborative sales organization, in to just another call center. Employee morale is in the gutter, and the most talented people are leaving on a daily basis. Most people in sales feel like they are just another number now, and simply just a apart of an assembly line for a corporate machine. They're even testing out something called auto pickup, where you literally have less than a second between inbound calls, and it picks up for you automatically. Also you are no longer a sales specialist, you now work: sales, customer care, retention, escalations, declines, and pretty much anything else that comes across the phone. You are expected to be Jack of all trades, and master of none. Most of these changes were started when they brought on new investors, and they took over control of the board. Sales are way down, morale is down, and everybody just has a general sense of not caring anymore.

    Advice to ManagementAdvice

    You are watching all of your most talented sales people and leadership walk out the door... Why? You all are so proud of helping build such a great culture here. Stop being so OK with just watching it all decay into a soul sucking call center. LZ may be an industry leader because of the huge head start in this niche market, but before you know it, the competition will be taking advantage of all of the mistakes you are making. LZ does not have the best pricing, the best services, nor does it have the best tech. What made this company is the people, and you are losing them in mass.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Just another high stress, low pay .com call center environment...in a nice building

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at LegalZoom.com full-time

    Pros

    On site gym, free coffee/tea, free bagels on fridays, convenience store style market place in case you forgot your lunch or you are short on time, free legal plan as a full time employee, decent sick/vaca/pto accrual.

    Cons

    Home grown management, poor communication, too many chiefs and not enough indians. The culture that LegalZoom is so proud of creating is disappearing every day. Low and mid level managers treat employees terribly. Double standards everywhere. John and Frank blow smoke in town hall meetings twice a year and then they allow their low and mid level management to do whatever they want. No accountability. Common sense ignored.

    Advice to ManagementAdvice

    Have conversations with your employees without retaliating. Pay people what they are worth. Execs and managers should spend much more time with the troops that are in the trenches rather than being in conference rooms all day with eachother

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Think twice before coming here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Free bagels,gym, good Christmas party, good coworkers and good products.

    Cons

    Huge changes made without caring about the employees and now the best people are leaving. This place has no problem making people feel like a number. They keep adding new things that make it harder and harder to make money.They talk all about job opportunities but beware that those only go to buddies or brown noses.

    Advice to ManagementAdvice

    Wake up.This place is going down the drain and your letting it happen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Beware of working at the Zoom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    Company values are great manger and leads are constantly there to help

    Cons

    Your shift changes every month depending on your ranking. Mandatory overtime one thing you need to be mindful of is that if you get a violation you can lose a portion of your commission
    #Ouch

    Advice to ManagementAdvice

    Please get back to the old management structure we lost many good employees and managers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Constant changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Austin, TX
    Current Employee - Customer Service Manager in Austin, TX

    I have been working at LegalZoom.com full-time (more than 3 years)

    Pros

    Front line employees are great to work with. Great parties summer mixer and Christmas parties. The staff is full of young, innovative and creative minded people from all walks of life. The gym and basketball court is a huge plus too and I love how the company promotes a healthy lifestyle.

    Cons

    extremely high turn over and too many changes. you never know who is staying or going and with the constant changes come lots of confusion and blurred visions.

    Advice to ManagementAdvice

    Listen to your front line workers as they are the ones with the know how and stop getting rid of amazing management and replacing them with non experienced ones. Such actions lower the moral of the staff and the Customers are the ones who are impacted by it. Happy employees = Happy Customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 13 people found this helpful  

    Short sighted, trying too hard to make an impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Glendale, CA
    Former Employee - Anonymous Employee in Glendale, CA

    I worked at LegalZoom.com full-time

    Pros

    Overall good people across the board.

    Cons

    The culture in this company has completely changed over the past few years. For a long time there was a tradition of maintaining employee satisfaction and high levels of morale, however over the past few years many internal changes and bad decisions were made that were extremely detrimental to the overall workforce. Very high levels of attrition, good talent is leaving for many reasons, C-Team is old and haggard and has got to go.

    John Suh needs to be replaced by a real CEO, the company was more efficient and better positioned before he was appointed CEO, back when Brian Lee (the real brains of the company) was still there, LegalZoom had potential, if they keep John Suh as CEO, Primera will lose the $250 million they dumped into this empty shell of a company.

    There has been a pattern over the last 3 years of the CEO liking an idea (whether his own or from the R&D team), launching it full force without doing his due diligence and really researching and contemplating the consequences of these ideas failing, and when they do eventually fail, he chalks it up to 'celebrating failure'... Celebrate failure, yeah by laying of 30 employees (many tenured) to try and make up for the millions you wasted on ideas that weren't properly executed, all because you have to be in control of EVERYTHING!

    Frank the President and COO has been there for just as long as John, he's a good leader, but not in that environment. At this point he just needs to stick around long enough for his shares to mature, dump them, make his $10+ million and move on to another start up that will value his experience.

    Advice to ManagementAdvice

    Management, aka: Permira, get rid of the C team, John, Tracy, Eddie, they have to go, you need fresh blood in there.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 14 people found this helpful  

    An atmosphere of self promotion for upper management and no respect for the rank and file in the trenches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - None of the Above in Glendale, CA
    Current Employee - None of the Above in Glendale, CA

    I have been working at LegalZoom.com full-time (more than an year)

    Pros

    Paid vacation, medical, dental, and vision benefits. Free meals.

    Cons

    Virtually no possibility for promotion from within. Those promoted from within are not always deserving of the position they hold.
    Management does not empower their employees, so there is no pride in ownership.
    John Suh, books can be written about your habit of not answering questions but rather, painting a vivid picture while you dance around the issue.
    The prevailing attitude of the Glendale office and its team members being superior to all others in the outlying locations is not only demotivating to the individuals working for the company in these offices, but it feeds an atmosphere of not getting work done.
    Sales have taken a dip this year. Hard working employees were laid off and sent packing while ineffective managers with little leadership skills remained with their six figure salaries intact.

    Advice to ManagementAdvice

    You refer to your staff as a team. If you are going to talk the talk, then learn the walk. Win as a team, lose as a team. Want to know why you are no longer IPO and your sales are down? The wrong people are being shown the door. Primera, get people with real leadership experience to run this company. Shoot, we invented online legal, the only thing holding us back from market domination is short-sighted leadership. Get hungry again and stop stripping the company cash reserves to keep dead wood. Three men with a vision started this company, don't let the greed and complacency of an ineffective "C" team bring it down. "C" should be our strong point, not our performance grade.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Toxic environment, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LegalZoom.com

    Pros

    Name recognition. Work not challenging. Degree not required in many cases. No drug test. Check cashes. Knowing what you don't want at your next job.

    Cons

    Seems to bring out the worst in people. Top level leadership is lacking in vision and awareness. Middle management is largely incompetent. Majority of workforce dislike their jobs to varying degrees. Self-inflicted damage via office politics, poor hiring, and bad decision making.

    Advice to ManagementAdvice

    The emperors have no clothes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Monotonous work, a lot of brown nosing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Austin, TX
    Current Employee - Sales Specialist in Austin, TX

    I have been working at LegalZoom.com full-time (less than an year)

    Pros

    Office gym, nice building, no stress or take home work, cafe, nice events though occasional

    Cons

    Call center to the max, mandatory overtime and you are required to work one weekend shift a month no matter what, they don't care about your name just your numbers which I assume is normal in a call center, huge company full of office politics

    Advice to ManagementAdvice

    Remember peoples names

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Good Brand, Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Marketing Manager in Los Angeles, CA
    Former Employee - Associate Marketing Manager in Los Angeles, CA

    I worked at LegalZoom.com full-time (more than 3 years)

    Pros

    Bagels on Friday. Yeah thats it

    Cons

    Politics. Smart People in charge but dont know how to run a company. CEO has god complex and he is only good at speaking. He talks a good game but that's it.

    Advice to ManagementAdvice

    Replace yourselves? Tell Permira to replace you all.

    Positive Outlook

LegalZoom.com Photos

Legalzoom Main Entrance
Legalzoom

+ Add Photo

Work at LegalZoom.com? Share Your Experiences

LegalZoom.com

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.