Lennox

  www.lennoxinternational.com
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Lennox Reviews

Updated April 22, 2014
Updated April 22, 2014
64 Reviews

3.3
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lennox CEO and Director Todd M. Bluedorn
Todd M. Bluedorn
34 Ratings

Review Highlights

Pros
  • Very competitive salaries and usually there are opportunities to grow (in 3 reviews)

  • Good hours, good product, good inventory, good benefits, and good pay (in 4 reviews)


Cons
  • Middle management spend more time protecting their jobs and positions than doing what is right for the company (in 4 reviews)

  • an employee might hit a glass ceiling where they can't seem to move up any further (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Opportunities for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  Richardson, TX
    Former Employee - Senior Financial Analyst in Richardson, TX

    Pros

    Lennox is an old company who does well at keeping up with current trends in the industry in terms of products.

    Cons

    With old processes that are long overdue for automation, many times they end up behind the curve in their back office which slows them down overall. Also, they have a huge amount of finance people at the "Senior Analyst" level who aren't being groomed to move forward and opportunities at the next level are sparse.

    Advice to ManagementAdvice

    Invest real time and effort (money) in Lean practices and follow through on process changes. Also, work on grooming from within and creating opportunities for employees. Stop putting high value people in low value roles.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Product Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexibility to work from home

    Cons

    Very few training and develoment opportunities, high turnover

  3. 1 person found this helpful  

    N/A

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Richardson, TX
    Former Employee - Program Manager in Richardson, TX

    Pros

    Senior leaders (Presidents and CEO)

    Cons

    Middle management spend more time protecting their jobs and positions than doing what is right for the company.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Good company. Really liked the atmosphere as far as job activities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    Pros

    Work from home. Company car. Company credit card. Company gas card. Able to help customers most of the time without middle or upper management approval. Great company meetings and dealer meetings.

    Cons

    Very complicated to understand compensation plan. Too many internal meetings taking sales team out of field. Company has changed since becoming a publicly held company. Dealers complain that Lennox has lost touch with its dealers. Hard push for new business and middle management not able to motivate sales team appropriately. Threats to sales team members that they will be fired if they do not sign new business within the year. Not motivating

    Advice to ManagementAdvice

    Support sales team with exciting rewards for new business instead of threatening them. Put in place a newer up to date training program for sales team....something that brings results. Work as a team...the middle management team is losing touch with customer base and doesn't understand what it takes to motivate sales teams. Compensation plan is difficult to understand and can be manipulated too easily.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Really liked working with the people at Lennox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager
    Former Employee - Territory Manager

    Pros

    Territory Manager has a lot of autonomy working from home and managing a designated territory. Company auto, gas card and corporate expense credit card provided. Able to help a customer with problems without going to corporate for an approval as long as it is good for business and you can justify it later.
    Lennox has a lot of good things about them. The corporate personality is fun and pleasant most of the time. They give opportunities...promote from within.

    Cons

    Lennox has gone through a lot of restructuring in the last few years and territory size has increased. Pay plan is difficult to understand and they can play with the numbers which they did with me on a couple of occasions. Middle management also admitted that they were incorrect in the calculations but would not go back and rectify the pay. Company is seriously needing new business as many Lennox Dealers are retiring and other competitive manufacturers have gained large market share. New business drive has caused company to lose some focus on existing dealer base. This has been voiced to me by multiple dealers (over 12 of them).

    Advice to ManagementAdvice

    Focus on current and long-time customers. Show them the love. Create some systems, programs, incentives for new business and for Territory Managers to utilize in bringing in new business. Make it enjoyable to get new business. This industry used to be fun!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    As a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    work life balance is very good

    Cons

    there is a glass ceiling

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great work hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Sales Associate  in  Charleston, SC
    Former Employee - Counter Sales Associate in Charleston, SC

    Pros

    Good hours, good product, good inventory, good benefits, and good pay.

    Cons

    Too many silly rules, too much paperwork, lack of training, short staffed in the part stores, outside sales person does not help drive business to the store, too many key decision makers, store manager can't make key decisions.

    Advice to ManagementAdvice

    Allow the store manager to run the store, encourage the outside sales person and managers to work together to drive sales for both the store and outside sales person.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Culture is stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Richardson, TX
    Former Employee - Manager in Richardson, TX

    Pros

    Business is good and they have a great product - costly but good. Service team is excellent and this drives equipment sales.

    Cons

    Lack of leadership at numerous levels. Leaders do not embrace the needed change or those that can effectively initiate change management. If you do not advertise people will not purcase your product - you cannot shrink your way to success - you invest to grow!

    Advice to ManagementAdvice

    Hire good leaders, get rid of those that are the "Bullies" - people know who they are in the organization and take care of customers and employees.

    Doesn't Recommend
  10. 1 person found this helpful  

    not a bad company to work for -

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Lead  in  Richardson, TX
    Current Employee - Technical Lead in Richardson, TX

    Pros

    flexibilty .. some smart co-wokers... have a salary freeze in 2010 and 2011 lower the 3% salaries company wide

    Cons

    lot of office politics ... very tight dead lines in IT

    Advice to ManagementAdvice

    need to focus more on IT

  11. 2 people found this helpful  

    Non-event

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    Pros

    The salary and benefits are fairly good. The company loves innovation so you will get to see the company producing new and better products all the time. There is a lot of feedback/collaboration between departments, this helps makes work easier and quicker.

    Cons

    Unless you have a military background, your future is fairly limited. A fair portion of Senior Management has a military background (Westpoint, Annapolis etc) and executive promotions and hires reflect this bias.
    Lennox tends to "overhire" for positions resulting in qualified and able folks working junior roles. This drives frustration and angst in theranks. The idea is to bring in promotable people, but due to the paucity of senior positions and the decline in the HVAC market over the last several years, there is litttle to look forward to in the company.

    Recommends
    Disapproves of CEO

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