LesConcierges

  www.lesconcierges.com
  www.lesconcierges.com
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LesConcierges Reviews

Updated August 7, 2014
Updated August 7, 2014
57 Reviews
2.1
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Matt Clemenson & James Eyton
6 Ratings

Review Highlights

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)


Cons
  • very less communication from senior management, low involvement in decision making (in 5 reviews)

  • the company is very heavy on the upper management with a lot of VP titles thrown around (in 5 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Lifestyle Insiders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at LesConcierges full-time for less than a year

    Pros

    Great Office and Location
    World Class training in luxury lifestyles
    Partnership perks in hospitality industry
    Corporate Culture - Special Events, Free Daily Refreshments, dress code is great

    Cons

    -expect changes and chaos everyday, every hour within the entire company
    -call center environment
    - no opportunity for upward mobility

    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    LesConcierges constantly evolving, good place for right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Concierge  in  San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time for more than 3 years

    Pros

    lively workplace culture with wide range of creative as well as corporate types
    cooperative work environment
    in global growth phase
    quality client list
    commuter's ease to Union Square location
    immediate and generous benefits upon hiring (no 90 day wait period)
    access to LC/city/regional hospitality industry events & experiences
    spacious desks, natural lighting, windows that open, snacks and beverages provided
    specialty teams for travel and tickets
    some advancement opportunities
    informative training seminars and client in-house visits
    constantly changing business environment
    open communication

    Cons

    vacation time could be increased
    24/7 operation means working some eves or weekends, and holidays
    some managers lack vision/expertise
    need for staffing results in some poor hires
    some internal communication issues
    favoritism
    IT dept needs beefing up

    Advice to ManagementAdvice

    Bring in consultants to observe and make recommendations in management style/team
    Create peer reviews for staff and for managers
    Recognize and channel talents/energies of staff
    Leadership and communication seminars benefit everyone and should be required of managers

    Recommends
    Positive Outlook
    Approves of CEO
  3. 6 people found this helpful  

    Reply to March 3rd 2014 post

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Pros

    Location, select group of people who had integrity,

    Cons

    Speaking out when things are not right

    Advice to ManagementAdvice

    More than one person has gone to HR and to TRInet related to questionable practices related to diversity. People talk - and when no subsequent action takes place it is hard to believe commitment. Putting money into PRIDE is different than establishing a culture that values diversity of thought , lifestyle and approach. When you hear senior management say "I need to put on my heels because certain senior manager thinks I look like a dyke in flats" and this is heard by more than one person, as well as sundry other actions or statements that get stated in sr management meetings where no one stands up- and if you do you are pushed out-it is hard to trust there is commitment to change a blame/favoritism culture.

    I wish company well. I learned what I needed about my own values about trust and integrity. Culture is far more than words. It is daily actions from the top. It is tough work. And it all starts with trust, something that was sorely lacking when I was there. I know this is challenging when resources are tight but I also know you've hired dozens of people over the years and stated you wanted to change this, yet actions appear to continue to diminish your intent. Challenge Yourselves to get at root cause . Every conversation I tried to be part of or initiate on this didn't get the right top leadership support and at times I seriously felt like leadership was working against me. I take accountability for my part and I wish I could have had the right leadership support to be successful.

    There have been many great people who have worked there and many who are still there. Culture is more than words and coffee carts!

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  5. 6 people found this helpful  

    What is going on with this place?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Pros

    There are some great people who work here. Great location.

    Cons

    The upper management are sneaks and liars. You can't trust any of them. Especially the ones in power right now. This makes a person scared for their job.

    Advice to ManagementAdvice

    Who cares about snacks? Pay your people more. Get rid of the 'men's club' in upper management. Stop moving people up who have NO experience, unless you are actually going to pay for their training.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Great opportunities! Making the wrongs right!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA

    I have been working at LesConcierges full-time for less than a year

    Pros

    Great location. Awesome vision for now and the future. Great and fun changes happening for the concierges. Easy to stand out and get promoted. Owner has a real open door policy and is very personable.

    Cons

    Lack of I.T. specialists, but it's being worked on.

    Advice to ManagementAdvice

    Keep it up! Thanks for taking on the challenges head on.

    Approves of CEO
  7. 4 people found this helpful  

    Why doesn't anyone listen to the little guy?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time for more than 3 years

    Pros

    Nice pay, benefits, 401K, friendly staff

    Cons

    Terrible management, no communication, upper management lies to clients, knee-jerk reactions, too many chiefs and not enough Indians

    Advice to ManagementAdvice

    Fire every manager and start fresh. Listen to the concierge who are actually taking the calls and understand what the clients really want.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    VUQ Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VUQ Manager  in  San Francisco, CA
    Current Employee - VUQ Manager in San Francisco, CA

    I have been working at LesConcierges as a contractor for more than a year

    Pros

    The office location is nothing short of a dream. If you are looking to work somewhere in downtown San Francisco that isn't overly busy then this is the place for you. Office culture means a lot to this company even if it isn't something pushed by the employees. Everyone get's along very well which leads to work going by fast instead of being boring and daunting. There is consistent work, very little down time which in my opinion is a great thing.

    Cons

    No clear path to move on to the next level. This would be okay if the position was full time, but as a 40 hour temp to hire with no benefits you never knew what was going to happen next. Only negative thing to say really.

    Advice to ManagementAdvice

    Mae a clearer path for people coming in to become full time employees of the company. Management in the San Francisco office and offices across the country are stellar.

    Recommends
    Neutral Outlook
    No opinion of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges and mentioning the positive aspects of our culture and our desire to build and invest in that culture. As you stated, most employees have a ... More

  9. 7 people found this helpful  

    The Butler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time

    Pros

    Clean office, Some managers on the Lower level are really good people and have great ideas. Centrally located and easy to get to in the city.

    Cons

    Upper managed has no idea what they are doing . So many things creatively that the company could to do but again upper management are stooges. Very restrictive in a bad way.

    Doesn't Recommend
    Disapproves of CEO

    LesConcierges Response

    Apr 28, 2014Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. As you have rated us with one star it is apparent that your current experience at LC is not as good as it should be, by far. However there are ... More

  10. 1 person found this helpful  

    friendly supportive environment, professional colleagues, nice building

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Concierge  in  San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time for less than a year

    Pros

    employee enrichment and professional opportunities

    Cons

    no input in scheduling or which department of company I would be best suited for, salary offer quite low

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Hard work pays off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at LesConcierges full-time for more than a year

    Pros

    The location and office environment is very modern and it is rare to feel obligated to work overtime. Overtime opportunities are usually available however, and it is nice to be able to have the opportunity to increase your paycheck if you are willing to work for it. You can come in to work, do your job, and leave it at work. Compensation is in line with other jobs in the hospitality industry and the bonus structure is great if you work hard enough to get the full pay out. Manager's are direct in what they expect of you in terms of performance level and provide helpful insight of how to deal with difficult customers. The HR department is wonderful and supportive, if you ask for support that is.

    Cons

    There could be more resources and educational trainings and more career guidance if you are hoping to move up in the company. Yes, the company is growing so there is a lot of opportunity, but the company has expanded very fast and there isn't too much of a focus on developing employees.

    Advice to ManagementAdvice

    Reach out and engage more with the concierge and collaborate. Great things can come from working together.

    Recommends
    Positive Outlook
    Approves of CEO

    LesConcierges Response

    Sep 9, 2013Head of Employee Engagement

    Thank you for taking the time to review LesConcierges. We appreciate you highlighting the positive aspects of working at LC, specifically the financial opportunities that are available to employees ... More

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