LesConcierges Reviews

Updated June 30, 2015
39 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  • Current Employees
Employment Status

Reset
3.1
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
James Eyton
1 Rating

Pros
  • commuter's ease to Union Square location (in 4 reviews)

  • If you have a family or you're concerned about health benefits, you'd probably be better off elsewhere for a health plan (in 3 reviews)

Cons
  • The upper management are sneaks and liars (in 6 reviews)

  • very less communication from senior management, low involvement in decision making (in 5 reviews)

More Pros and Cons

39 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Change isn't a bad thing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, Set schedules, 2 back to back days off (like any other normal week), pay is ok (we can always complain about pay), empowerment and liberty to take initiative,
    I enjoy working here, and yes there are people leaving but as with any other workplace environment the people that have been here a long time are set in their ways, so when change happens some people get scared and often have made their contributions and a ready for a new environment. For any new prospective employee just be aware that this is a professional environment and not just "some" job.
    Benefits package is actually REALLY good for what you pay & if you know how to use it.

    Cons

    Be aware these are high end clients, that expect end service which means it's a lot of work & not enough dedicated people to always pull it off.
    Picking up the slack of others.
    Account Specific training is lacking & the business itself is overwhelming.
    Workload

    Advice to Management

    Remain true to the culture & build a proper training system for all accounts beyond a 1 hour classroom environment & shadowing


  2. Helpful (3)

    Time to move on people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location. Nice and knowledgable people. Good concept.

    Cons

    Sadly this place is not run well. they are losing money like crazy. No pay increases. Bonuses, didn't even get a check this time.

    It is really sad what has been happening here. There is no reason to stay. Go to a tech company that can pay you well, because this place cannot. I am looking.

    Advice to Management

    Pay your people well, and you will get good people. Give people an incentive to work here. Instead, you don't hire people, once others have left and you put huge burdens on your current employees. Why don't you try cutting your salaries and giving it to the people who really work.


  3. Helpful (2)

    Progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is progress in the last week as the new CEO takes the lead.

    Cons

    Lack of communication in the past so please keep up the current communication.

    Advice to Management

    Continue making the necessary changes in a timely manner


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (7)

    White Boys Club

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location (if you work early enough to leave the building safely)

    Insurance & a paycheck

    Cons

    Terrifying ineptness, intellectual thievery, cronyism run riot. The cliques, the bullying, the never ending pressure to do more with less. New CEO is disrespectful of employees,treats them like the little people with zero care for the product they deliver on the phone. Current training department is not up to the job. If you are a white man willing to put in long hours, smoke in the alley with your bosses boss, and destroy all hope of a personal life you have a good shot at promotion. Female? Not white? Work harder and longer for fewer offers, lower bonuses and less attention. Dealing with the Atlanta office is a never ending nightmare. If you take customer service or your sanity seriously do not work here.

    Advice to Management

    You've heard all the advice you need over and over. The reviews here tell a very consistent story that you reject out of hand. These bad reviews all sound the same because they are telling the truth. Stop complaining that they make you look bad and bullying those who write them in company-wide emails and address the clearly stated problems.


  6. Helpful (1)

    Letter To Santa Part ll

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in San Francisco, CA
    Current Employee - Shift Lead in San Francisco, CA

    I have been working at LesConcierges

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The location is wonderful. It had so much culture around. Being in the heart of the financial district / Union square. I couldnt have picked a better one

    Cons

    I as well as 95 percent of my fellow co-workers can go on and on about what is wrong with this place. The constant deception, lies, bullying by co managing director (singular, thanks for the lovely email) is endless. We work in a place where we are not respected, valued, or truly cared about. In my first letter i address serious concerns but instead was attacked in a childish and egocentric long winded letter by a certain co manager that has no business in the position.

    Advice to Management

    My advice to management is to stop ignoring all of the things being said. Take your employees seriously, hear us out. The reason no one comes fourth is because of the retaliation that comes after. HR isn't a safe place as it should, the "boys team" or "man cave" as we call it is full of employees who do nothing but flaunt their undeserving titles in people's face and make endless numbers of empty promises and smoke cigarettes all day long. They have taken away so much of our PTO no sick time, no paid vacations. It's getting worse by the second. When I first got hired there was almost no where to sit a call center full of people, now it's empty and whats left are a bunch of unhappy overworked employees who get nothing. The incentives that are given free coffee or a food tasting night which means nothing they don't care. And it's sad and it's heartbreaking to see that in the line of work that we do and that we "promise" to our clients are filled with people who are not meant to deal with people we have a lot of smart team members but none of them know how to manage. To manage you need someone who is looked upon and knows how to communicate and friendly and open. Instead we have egotistical prideful managers who like to intimidate. The email that was sent out to the company about "not hiding" behind glassdoor was to intimidate and it showed their weakness. Lesconcierges is falling and they will be to blame.


  7. Helpful (9)

    A Letter to Santa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in San Francisco, CA
    Current Employee - Call Center Representative in San Francisco, CA

    I have been working at LesConcierges full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a really nice location with plenty of amenities in the surrounding area.
    There are a few great people here that support a large client base.
    Once in a great while... snacks, coffee cart.

    Cons

    Where do I start? I'm not really sure where this company went off the rails however, I can assure you that I'm a diligent, hard working, and responsible person who believes in working so that I can live the kind of life that I'd like to live. I've found that this company doesn't really care about me as a person and if they could train monkeys to do this job I promise you they would.

    Advice to Management

    Dear Santa,

    For Christmas this year, I would like a new management team. I'd like for the new team to genuinely care about their clients, their staff that support those clients, and of course do what they say they are going to do without marginalizing our teams or giving us scraps from the senior leadership meetings. I'd like for us to become a better, effective, and productive team under new leadership where we really impress our clients and cause them to be thankful they hired us to perform the work that we do every day. I'd like for the new management to compensate us fairly for the work that we perform in which we're required to exceed expectations because my check is dinged really hard for the mediocre package I am able to afford. I'd love to have appropriate levels of staff to fulfill what we've promised to our clients and meet our SLAs, not play the pretend game all the time. I'd like for our management team to train our existing managers and leaders so that they are prepared, responsible, and exhibit real qualities of someone I'd respect, admire, follow, and even feel inspired to become one day when I'm ready for a real promotion (not just a lateral move with no influence). I would love for there to be less turnover and no excuses for that turnover such as "Well, it's a call center, deal with it." as a response. I'd like for there to be a real connection between staff on the floor and those in management so that I can feel my voice really matters and I can actually SEE and FEEL real change within the company. I would love to take pride where I work and come to the office each day with a feeling of empowerment and leave every day with a sense of accomplishment. The current management team is on your naughty list, Santa, because I know you've been watching along with monitoring Glassdoor reviews. Please ensure that they never manage anything ever again because I would hate for anyone to have to endure what I have these last few years. I do believe in karma Santa - but, do me and my team this one favor this year - we would be especially thankful and if you fulfill our wish we'll do several hours of community service and good deeds all next year as a real thank you. To clarify, Santa, when I mean "new management" I don't mean just middle management, I suggest starting all the way at the top. The core is rotten and we're tired of the stench.

    Thank you.


  8. Helpful (2)

    Finally, getting better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA

    I have been working at LesConcierges full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The last few months have finally seen some of the changes everyone has wanted for years. It's not great yet, but there is a light. This is due to new CEO's actually caring about employees and knowing what's going on. It used to be knee jerk reaction from ivory tower..It seems like they fight with the founders to do the right thing and focus on the big picture. The chaos/burnout is going away and we are focusing on profit and quality.

    Cons

    not all of the changes that needed to happen are done...when people on here say toxic, underhanded, backstabbing, but that everyone they work with is great - it means most people are great, but a few bad apples have not been held accountable for chaos and blame game - even in senior leadership.

    Advice to Management

    James seems to travel a lot, Matt is always there with the teams - the other VPs aren't as bought in with meetings. You're very close and we are ready for the next step.


  9. Helpful (1)

    LesConcierges constantly evolving, good place for right person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA

    I have been working at LesConcierges full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    lively workplace culture with wide range of creative as well as corporate types
    cooperative work environment
    in global growth phase
    quality client list
    commuter's ease to Union Square location
    immediate and generous benefits upon hiring (no 90 day wait period)
    access to LC/city/regional hospitality industry events & experiences
    spacious desks, natural lighting, windows that open, snacks and beverages provided
    specialty teams for travel and tickets
    some advancement opportunities
    informative training seminars and client in-house visits
    constantly changing business environment
    open communication

    Cons

    vacation time could be increased
    24/7 operation means working some eves or weekends, and holidays
    some managers lack vision/expertise
    need for staffing results in some poor hires
    some internal communication issues
    favoritism
    IT dept needs beefing up

    Advice to Management

    Bring in consultants to observe and make recommendations in management style/team
    Create peer reviews for staff and for managers
    Recognize and channel talents/energies of staff
    Leadership and communication seminars benefit everyone and should be required of managers


  10. Helpful (9)

    Reply to March 3rd 2014 post

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges

    Pros

    Location, select group of people who had integrity,

    Cons

    Speaking out when things are not right

    Advice to Management

    More than one person has gone to HR and to TRInet related to questionable practices related to diversity. People talk - and when no subsequent action takes place it is hard to believe commitment. Putting money into PRIDE is different than establishing a culture that values diversity of thought , lifestyle and approach. When you hear senior management say "I need to put on my heels because certain senior manager thinks I look like a dyke in flats" and this is heard by more than one person, as well as sundry other actions or statements that get stated in sr management meetings where no one stands up- and if you do you are pushed out-it is hard to trust there is commitment to change a blame/favoritism culture.

    I wish company well. I learned what I needed about my own values about trust and integrity. Culture is far more than words. It is daily actions from the top. It is tough work. And it all starts with trust, something that was sorely lacking when I was there. I know this is challenging when resources are tight but I also know you've hired dozens of people over the years and stated you wanted to change this, yet actions appear to continue to diminish your intent. Challenge Yourselves to get at root cause . Every conversation I tried to be part of or initiate on this didn't get the right top leadership support and at times I seriously felt like leadership was working against me. I take accountability for my part and I wish I could have had the right leadership support to be successful.

    There have been many great people who have worked there and many who are still there. Culture is more than words and coffee carts!


  11. Helpful (5)

    Why doesn't anyone listen to the little guy?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LesConcierges full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice pay, benefits, 401K, friendly staff

    Cons

    Terrible management, no communication, upper management lies to clients, knee-jerk reactions, too many chiefs and not enough Indians

    Advice to Management

    Fire every manager and start fresh. Listen to the concierge who are actually taking the calls and understand what the clients really want.



Showing 39 of 94 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.