Level 3 Communications

  www.level3.com
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Level 3 Communications Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.6 443 reviews

58% Approve of the CEO

Level 3 Communications President & CEO Jeff Storey

Jeff Storey

(107 ratings)

34% of employees recommend this company to a friend

Review Highlights

Pros
  • workout facility), but from a distance it appeared work/life balance was important (in 26 reviews)

  • The company has good benefits and people are compensated well (in 29 reviews)


Cons
  • No such thing as work life balance exists in many Level 3 departments (in 26 reviews)

  • People who advances are only people who are close to the senior management (in 23 reviews)

More Highlights
127 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Poor career choice if you expect fair treatment

    Director (Former Employee) San Francisco, CA

    ProsThe company pays decent wages equivalent to their competition. The Corporate offices for the big wigs are opulent.

    ConsThere isn't much good to say. Poor managers with no training, a lack of accountability and an every man for himself philosophy abound. Few people ever make their sales numbers resulting in constant turnover. Why don't they make numbers? Mostly due to the fact that their products just don't stand up to the competition. The ONLY market where they compete is in wholesale fiber and big bandwidth connections. The business class services are poorly deployed and don't sell.

    Advice to Senior ManagementEither make a commitment to the B2B market, or get out of it. You always seem to have one toe in the water. Level 3 is a wholesale shop set up to only serve huge customers.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Company that lacks innovation

    Business Analyst (Current Employee)

    ProsThere is a lot of opportunity to advance and succeed at this company. Leadership seems to give a lot of room to let employees be self sufficient. Hours are flexible and vacation time given is second to none.

    ConsPay is lacking. If you start out at a low paying position, HR has salary advance limits which can keep you from earning what you truly deserve. If you advance your education while at Level 3 it is not recognized unless you change jobs. Even with the change in jobs there is a salary limit that will be hit.

    Company severely lacks innovation in its operations sector. It has been limping by for years and continually tries to revamp outdated system and processes that cannot be fixed. Consistent attempts to fix problems that are not revenue generating are shot down if they cost any money.

    Culture at Level 3 is severely lacking. Everyone has a very cynical attitude. There are very few people that work together for the good of the company. If they do work together it seems its only because they were told to. I see very little pride that people take in most of the work that is done. People accept and put in 25% effort into things that need 110%. Problem lies in upper management that continue to let things slide and then question why processes are not functioning properly.

    This is not a company of highly educated individuals.

    Advice to Senior ManagementStart hiring more college graduates and pay them more than a cashier does at Quick trip. Move younger, ambitious people into upper management to get rid of the older guys that consistently stifle innovation and try to keep things the same as they always have been.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    "Tech Academy"

    Ops Technician (Current Employee) Broomfield, CO

    ProsCan find some good people to work with and its an ever-changing business

    ConsThe Tech academy is a joke. They send you through 9 weeks of training, but dont tell you that youll recieve that same training pay for an entire year AFTER the training is completed. I am single with no children and thought a full time job here was going to be perfect, turns out, I made more waitressing than I do now. The "talent management," seeks out veterans and new college grads because they know these people will come in and work for less than 30k/year, and believe me, its MUCH less than 30k after taxes.

    Yes, you can try talking to your manager and the higher-ups about your problems, but they dont care, they have a new training class coming in every 6 weeks... they make sure you know you are replaceable.

    Also, most people at this company do not take responsibility for anything, it seems like everyone is afraid to lose their jobs so they blame other departments, who blame others and so on and instead of getting work done, everyone would rather have a meeting about getting work done rather than do work, and then they wonder why they are workong 55+ hours/week.

    Advice to Senior Managementlook into how the tech Academy is being run and sincerely decide if these are really the people you want to be hiring... just because they will work for pennies doesnt mean they know what they are doing and they do not get the correct training in the first place.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Sr Account Dir

    Accoujt Director (Current Employee) Broomfield, CO

    ProsPay is good. Benefits are good.

    ConsIndividual contributors must constantly be networking to advance. The company is mostly white male because of that culture. Level 3 is trying to change that by hiring women in management roles from outside the company. Very little work life balance. I lose vacation days every quarter.

    Advice to Senior ManagementLevel 3 needs to shed the culture of legacy Level 3 and Legacy Wiltel. Posters of own it don't translate to ownership. Processes are disjointed with organizations making decisions in silos. There isn't a cohesive company wide theme to which employees can hitch their personal investment.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Worked 3 years full-time in NOC

    Network Engineer (Former Employee) Broomfield, CO

    ProsGreat work experience, multi-vendor equipment to develop technical skills, great work location

    ConsPoor leadership from top to bottom, short-term focus, hiring people with little to know technical experience at half the cost is not the solution. Little to no raises. Too much employee turnover!

    Advice to Senior ManagementNo substitute for experience, empower employees, provide career paths, hold upper management accountable, bring new blood into upper management.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Dissapointing

    Customer Care Manager (Former Employee) Herndon, VA

    ProsPTO was nice being a new employee - 4 weeks. Average salary. The global network was a plus for the company which is why i wanted to join the team.

    ConsToo many mergers and no database and systems consolidation for each one. Way too many systems to work in for back office and way to confusing. There was little to no training on products, systems and processes. Direct manager was MIA almost all the time and always in escalation calls. Every order seemed escalated. Workload was way too much for one person to handle to be effective and pro-active. Many more to list.

    Advice to Senior ManagementMerge your systems and processes on the back end. Train your new employees and ease them into the accounts to manage. let the direct managers help train new employees and be more hands on with their employee being a success and not a failed statistic. Correct the work life balance, it does not exist from all the depts i spoke to.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Short-sighted, reactionary high level sales management that does not value talent.

    Inside Sales Account Manager (Former Employee) Tulsa, OK

    ProsA well-engineered network.
    Many talented employees who work hard. A lot of congeniality among co-workers (i.e. we're all in this together).
    Nice office facilities.

    ConsShort term mentality of senior management. Month-to-month sales cycle measurements make every month-end a ridiculous game and do not account for overall long term performance of an individual or team. You can exceed quota 11 months out of 12 (and be well over for the year) and still be in the dog house for the one month you miss.

    Advice to Senior ManagementRespect employees. Find meaningful measurements of success that are not demoralizing.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Now I know why Level 3 has been rated one of the worst companies to work for.

    Anonymous Employee (Current Employee)

    ProsNew Leadership is taking the company in the right direction.

    ConsA lot of turnover from layoffs and people leaving because they are just fed-up.

    Advice to Senior ManagementLearn how to treat your employees like valuable assets.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Little to no training

    Anonymous Employee (Former Employee) Phoenix, AZ

    ProsCo Works were pretty good to work with

    ConsI worked the over night shift at Level3, you are forgotten about by management.

    Advice to Senior ManagementManagement does not know its employees and has little contact with them.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great place to be a Borg. Assimilate, follow the process, close your mind and put in your time.

    Account Director (Former Employee) Phoenix, AZ

    ProsAwesome Network, Global presence and reputation.

    ConsMInd numbing processes with no sense of human interaction with employees OR customers. Steeped in wholesale mentality.

    Advice to Senior ManagementOne bus. unit has 3 layers of Sales VPs (none of which ever worked as a sales Rep.) yet continued requests for a single customer service person in the western time zone is denied.
    10 year company veterans surely have value but cannot lead to new focus areas where they have never been or never seen. Expect continued customer experience issues...

    No, I would not recommend this company to a friend

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