Level 3 Communications Reviews

Updated July 31, 2015
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
45 Ratings

Pros
  • Unlike my previous job, working at Level 3 affords me the work / life balance I need for my own sanity (in 29 reviews)

  • The company has good benefits and people are compensated well (in 33 reviews)

Cons
  • No such thing as work life balance exists in many Level 3 departments (in 30 reviews)

  • Short term mentality of senior management (in 24 reviews)

More Pros and Cons

164 Employee Reviews

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  1. Like having ADHD and OCD simultaneously.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Level 3 Communications full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    A lot of great people and co-workers, ability to work from home with a minimum requirement of being in the office 3 days a week. Good benefits. Business casual attire.

    Cons

    Like having ADHD and OCD simultaneously: Difficult to keep track of who is doing what or what you are expected to do in the factory, and yet you are strangely compelled to keep doing it. Too many systems still in use from previously acquired companies. Lack of cohesion amongst upper management which leads to the loss of seasoned talent.

    Advice to Management

    Listen to the workers and their suggestions for improving overall operational processes and procedures. Aggressively pare down the amount of systems being used for daily job functions.


  2. Lots of Growing Pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Director in Farmington Hills, MI
    Current Employee - Senior Account Director in Farmington Hills, MI

    I have been working at Level 3 Communications full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great product set, Best network Low market share, lots of room for growth

    Cons

    Lack of career support provisioning and backend support issues lack of management support


  3. Mo Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSC | Technician I in Phoenix, AZ
    Current Employee - TSC | Technician I in Phoenix, AZ

    I have been working at Level 3 Communications (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I have nothing to say here.

    Cons

    You will never get paid what you deserve with this company. Insurance is high also.

    Advice to Management

    Stop micro managing and start implementing the changes you said you were over a year ago, they never follow through.


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  5. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at Level 3 Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Global fiber reach, with many sales tools to help generate new business and brand awareness.

    Cons

    Difficult to make money because of too many mandatory meetings / training that block time from prospecting.

    Advice to Management

    Help remove barriers to success for sales by eliminating mandatory meetings and have more flexibility to work remotely and be treated like adults, not little children who can't be trusted to do their job.


  6. Helpful (2)

    Treading Water

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    I have been working at Level 3 Communications full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice benefits package HQ is in Colorado, always a good place to be knows that it needs to do something differently - which is a big first step

    Cons

    Level 3 is a classic, perpetual treadmill with no real direction other than continuing to leech off an industry that is a necessary evil for most Enterprises. Despite knowing their margins sink continually, their only answer to evolving is to buy another company. They've made good choices in that regard if your plan is to have a few more buildings and fibers to keep selling the same crap, but what does that really get you? And does it work if you really never finish the integration job you started? We have companies that were bought a decade ago that still have separate systems and methods. The operational inefficiencies alone are staggering, much less the inability it creates to make new ideas work. Over the last year or so, we've seen a very serious flight of talent. They weren't big titles and players necessarily - they were underlying foundations of the most interesting things we tried to do: sales reps who went beyond transactional sales, product and marketing people that pushed creative agendas, engineers and architects that set the tone for building completely new service underpinnings, and on and on. We just let them walk out without empowering them to do new things or by offering them something other than some more dollars. The people who are not motivated by dollars alone are the people you need to keep, and the net result is a bunch of people who are there for the paycheck or the status of their bloated titles. We seem to intuitively latch on to the latest industry trends but only as a marketing tactic - knowing that some of it could stop or slow the tide of bandwidth margin erosion. But it never goes beyond that. We spew stats about security issues but aren't really in the business of doing something about most of it; or crow about cloud connectivity, but still do it with the same old product lines that existed for years before.

    Advice to Management

    Decide what you want to be when you grow up. It's perfectly reasonable to decide you just want to be a bigger fiber footprint, but then why pay lip service to innovation? Most people see past that as a marketing ploy nowadays. Either build yourself into a next generation services company or get rid of the pretense. Remove obstacles for the brightest among us to go get things done, instead of dropping them into the maze runner.


  7. Helpful (2)

    Dazed and Confused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time

    Pros

    Great Network and a ton of products and solutions for businesses of any size.

    Cons

    Undefined go to market strategy, high turnover, low morale, and entry level approach to sales. Level 3 is more focussed on the acquisition of new accounts than the revenue protection and growth of their largest clients. The majority of the leadership team has been promoted from within and does not have the experience working with Global and Strategic accounts. The focus is still on transactional business with a emphasis on email and call blitzes rather than consultative selling.

    Advice to Management

    Recommend focussing on the retention and growth of existing clients. The current strategy of email blasts and cold calls no longer works.


  8. Egocentric Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Orlando, FL
    Current Employee - Sales in Orlando, FL

    I have been working at Level 3 Communications full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Strong fiber footprint and telecom services. This company will succeed in it's goal to dominate the global wireline business.

    Cons

    Unless a Level 3 customer is in the Fortune 500 they tend to get neglected with a take or leave it attitude which creates a lot of unnecessary work for account teams. Very rigid culture driven by finance and NOT the customer's experience. Very little accountability in every department except for sales and notorious for moving "problems" from one position to another to avoid termination.

    Advice to Management

    Treat sales teams with the respect they deserve and knock off the "give it to the account team" solution for EVERYTHING that doesn't go smoothly. Incent high achievement not mediocracy.


  9. account executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Level 3 Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Large fiber network, aggressive fiber builds

    Cons

    Poorly structured internally for sales and poorly managed.


  10. Helpful (2)

    Great if you're a successful salesperson

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Level 3 is a great company to work for IF you're a successful salesperson. It is a sales-driven company. Salespeople are rewarded and lauded at company meetings, and those who excel are taken on special "President's Club" trips.

    Cons

    If you're not in sales, you're definitely a second-class citizen. The company has grown largely by acquisition of other companies, and is constantly looking for ways to reduce expenses. To accomplish this, they take the easy way out: layoffs. They are always looking for ways to reduce head-count. As a result, almost every department I interfaced with complained about having too much work and being short-staffed.

    Advice to Management

    Stop the bloodletting. Human Capital is at least as important as the physical capital of the network.


  11. Helpful (1)

    Sales Engineering Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineering Manager in Los Angeles, CA
    Former Employee - Sales Engineering Manager in Los Angeles, CA

    I worked at Level 3 Communications full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Innovative, Good Brand, smart employees

    Cons

    Poor Management, cut throat environment, lack of support

    Advice to Management

    Show some Employee loyalty. High turnover of employees to competitors should be a good indicator that $$ isn't everything.



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