Level 3 Communications

www.level3.com

Level 3 Communications Reviews

Updated January 22, 2015
Updated January 22, 2015
512 Reviews
2.9
512 Reviews
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
148 Ratings

Review Highlights

Pros
  • workout facility), but from a distance it appeared work/life balance was important (in 29 reviews)

  • The company has good benefits and people are compensated well (in 33 reviews)


Cons
  • No such thing as work life balance exists in many Level 3 departments (in 30 reviews)

  • People who advances are only people who are close to the senior management (in 24 reviews)

More Highlights

143 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Leadership didn't manage post-acquisition issues well but overall people are nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Pros

    I liked the people I worked with and felt my immediate leadership was fair and treated me with respect.

    Cons

    Very level conscious. Internal process were cumbersome. Not particularly open to change or personal empowerment.

    Advice to ManagementAdvice

    Be more aware of internal cultural division among locations and positions. After many acquisitions multiple groups felt like the 'red headed step child' when in fact it was just an outcome of bad processes. It was difficult to get anything done so people felt ignored.

    Doesn't Recommend
  2.  

    Failure to Launch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Broomfield, CO
    Former Employee - Senior Project Manager in Broomfield, CO

    I worked at Level 3 Communications full-time (more than 8 years)

    Pros

    Level 3 as a company has a huge asset base and excellent equipment. The network itself is very solid, built and maintained using best practices. The DWDM network is rock solid and there is a good inventory of peripheral equipment and metro fiber to extend the reach to many major cities. There are some truly great, smart and talented people in this company; unfortunately none of them are actually in charge.

    Cons

    Unfortunately the Cons far outweigh the Pros. Level 3 is great at buying companies and horrible at getting them integrated into a unified inventory with any amount of provisioning automation. They have spent HUNDREDS of millions of dollars trying to create a unified provisioning system and failed 3 times in the 8 years I was there. Then they fire their failures and learn nothing from the process. Most of the acquired companies operate internally as IT is a shambles. Their market strategy changes with the seasons. Product Managers create half of a product then drop the ball during implementation because nobody knows how to actually get it implemented through the chaos of intermixed systems with manual hand-offs. They have only a vague idea what their inventory actually is, which is a consequence of acquiring companies and not validating the network inventory or systems. Summary: Internal Chaos. Manual processes coupled to error prone automation smothered with a veneer of sweaty urgency.

    Advice to ManagementAdvice

    Have the courage to see the integrations through to at least 80% completion. Develop a 5 year plan, not a 6 month plan and actually implement it. Leadership takes vision, commitment and tenacity; these seem to be in short supply. Stop firing your squeaky wheels and listen to them. Stop buying companies until you learn how to use the ones you have, even if it doesn't improve your EBITDA. Do a global skills inventory and start placing people in positions they are good at instead of just wherever you think you want them. You've wasted half of your human resources through a lack of talent asset management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Was iight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director, Marketing
    Former Employee - Senior Director, Marketing

    I worked at Level 3 Communications

    Pros

    It was a great experience.

    Cons

    I would not do it again.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    We'll Give You Your Telecom Good and Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Broomfield, CO
    Current Employee - Product Manager in Broomfield, CO

    I have been working at Level 3 Communications full-time (more than 8 years)

    Pros

    Company is temporarily off the brink of perpetual collapse and bankruptcy
    If making a bigger footprint is your primary goal, they've made good M&A decisions
    A lot of options for sales
    Lots of talent and smart people trying to solve big problems
    Great campus in a great spot
    Pretty solid comp and benefits

    Cons

    Not innovative and not creative
    Not looking for people who will challenge the status quo
    Feels like you are perpetually on a hamster treadmill
    No integration is ever completed, resulting in deeply complex and ruinous processes
    Death by never ending meetings about meetings to schedule meetings
    Has their eye on more network and that's all
    No ability to perceive the other reasons why people want to work outside of their paycheck - which will attract mediocre employees who work just hard enough to get the paycheck.

    Advice to ManagementAdvice

    It is clear the C suite is not all on the same page. It is also clear the C's clear the bench periodically when someone is not nodding agreement and rocking the boat. This then trickles down to mid-level managers who grasp at straws to justify their organization. Then it trickles to employees who are in an episode of the office. If you want to amount to anything more than adding building counts to a messy portfolio in a messy inventory, try something new. You cannot buy your way into a strong culture. It starts with your leadership, and a lack of continuity or replacing giving trees with actual culture that is seen and heard, will never substitute.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Careful before being hired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Los Angeles, CA
    Current Employee - Sales in Los Angeles, CA

    I have been working at Level 3 Communications (less than a year)

    Pros

    I worked for tw telecom. They were great.

    Cons

    Level 3 merged and then things went down hill. They micromanage. Watch when you arrive and leave. They have high quotas and if you don't perform, you're let go. They have a high turnover rate. The employees are cut throat which brings competition among co-workers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Broomfield, CO
    Current Employee - Account Manager in Broomfield, CO

    I have been working at Level 3 Communications full-time (more than a year)

    Pros

    Their orientation makes it sound like the company cares about people. It is too good to be true. The single good out of the organization is working in a nice building. The cafeteria is too expensive to eat at and your forced to bring a lunch because everything is too far.

    Cons

    It is unorganized and careless about the customer. It appears the processes for each internal department is far away from what is important for the customer experience. They spend a lot of time talking as if the want the customer experience to be better, but don't take the actions to improve the overall processes and systems. The failures are causing how the customer experiences through a lack of concern, willingness to resolve issues, and the ability of knowing to fix a problem. Their workforce makes a majority of outsourced in India, contractors, or young ops univeristy .

    Advice to ManagementAdvice

    Your looking to condition people to thinking the same and why this is an impossible task. If you focus on employees concerns, input, and handle issues like professionals instead of viewing it as a complaint. Many of the employees have answer to fixing how broke the process and systems through finding specialized skills in hiring people who work through these issues instead of outsourcing or using contractors to resolve problems. It is like putting a bandaid on a problem that is only temporary. Taking on TW to ask for a miracle when you need to clean house of a culture of making people fire people that are actually doing their jobs. You have ego manics running your company and if you talk about resolving issues for the customer, it is viewed as negative.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Government Division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director in Reston, VA
    Former Employee - Account Director in Reston, VA

    I worked at Level 3 Communications full-time (more than 5 years)

    Pros

    Had contracts to allow purchases from

    Cons

    Very old boys network so if you aren't part of it you will never succeed

    Advice to ManagementAdvice

    Learn to delegate authority

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    frustrating most of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications as a contractor (more than a year)

    Pros

    nice fellow employees and can wear casual clothes

    Cons

    Hiring freeze supposedly but really hiring freeze for anyone over 40...8 contractors converted to employees last couple of weeks and every one of under 35 after we were told Level 3 is still under a hiring freeze..age discrimination but can't prove it. Family and friends get hired before anyone. Tasks that are not understood get no training but jobs get threatened

    Advice to ManagementAdvice

    Look at work being done

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Very Corporate, for Good or Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    I have been working at Level 3 Communications full-time (less than a year)

    Pros

    As should be expected of a company this size, the benefits are outstanding and heavily subsidized. The pay is very competitive and work attire is casual.

    Cons

    Operations are disjointed. Company favors debt over equity. Significant amount of growth from acquisitions of companies that are never integrated. Depending on the department, required work hours and management's competence vary greatly. Everything is top down and there is no opportunities to provide 'upward' feedback.

    Advice to ManagementAdvice

    Simplify operations and integrate acquired companies. Identify and resolve inadequate management from the perspective of the direct reports (bottom up).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    IP Service Activations (IPSA)- IP Technician I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IP Technician I in Tulsa, OK
    Former Employee - IP Technician I in Tulsa, OK

    I worked at Level 3 Communications full-time (more than a year)

    Pros

    If you show the desire to learn, the IPSA team will look out for you and make sure you cut it.

    Cons

    After a year in the IPSA department, your will find your job has become mundane. It is very cookie-cutter, but it has to be due to the nature of the business (way to many customers for each of them to be a special snowflake). However, you will not grow as a network engineer if you stay. Also, It felt more like I was working at an outbound call-center due to the scheduled jobs; I guess that is better than a NOC.

    The pay is not competitive.

    They discourage working from home, even though everything you do can be performed remotely.

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    No opinion of CEO

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