Level 3 Communications

  www.level3.com
  www.level3.com
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Level 3 Communications Reviews

Updated September 19, 2014
Updated September 19, 2014
465 Reviews
2.9
465 Reviews
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
119 Ratings

Review Highlights

Pros
  • workout facility), but from a distance it appeared work/life balance was important (in 27 reviews)

  • The company has good benefits and people are compensated well (in 32 reviews)


Cons
  • No such thing as work life balance exists in many Level 3 departments (in 28 reviews)

  • People who advances are only people who are close to the senior management (in 23 reviews)

More Highlights

130 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Political Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time for more than 10 years

    Pros

    Benefits, lots of opportunity for overtime.

    Cons

    life/work balance does not exist. good ole boy system in upper management. no way to change or grow if you're considered needed because you will be blocked by upper management. no working from home, unless you're ill, then it benefits them so go ahead and work from home, from bed, if needed. tons and tons of politics.

    Advice to ManagementAdvice

    Out with the old in with the new... That's your policy, but good luck because you're becoming "the old" as well so it's only a matter of time until your own culture policy bites you.

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    Going down hill...fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner  in  Broomfield, CO
    Current Employee - Planner in Broomfield, CO

    I have been working at Level 3 Communications full-time for more than 10 years

    Pros

    Large company, great benefits (not as great this year), they are usually on the forefront of emerging technologies.

    Cons

    Hard to get promotions in the same position. You would do better to leave the company then come back. The culture has really changed in the last 2 years and they seem more focused on profits and less on people. Working from home isn't an option anymore. The work-life balance is not so great these days, they want more work out of less people so you can expect long hours. They don't pay well compared to similar jobs

    Advice to ManagementAdvice

    Value your experienced employees. Stop trying to get so much cheap ( young/inexperienced) employees. Remember a lot of us were here from the beginning and have struggled to help build this company. There's a reason why you can't get senior level positions filled...not many will recommend working for Level 3 anymore. VALUE YOUR PEOPLE!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great place to work, as long as your manager isn't riding on a high horse and looking down at everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Broomfield, CO
    Former Employee - Anonymous in Broomfield, CO

    I worked at Level 3 Communications full-time for more than 3 years

    Pros

    Great coworkers
    Nice work environment
    Great starting wage

    Cons

    Management are out for themselves, not the team. Quick to throw employees under the bus if any heat is on them. Most management wants things done their way or no way, even though they tell you to take responsibility and be innovative.

    Advice to ManagementAdvice

    Take some responsibility themselves, show some compassion, and remember you put your pants on one leg at a time like the rest of us. Maybe HR could be there for the employees like they're suppose to, but then again why would they want to risk their job for someone else.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Poor career choice if you expect fair treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Francisco, CA
    Former Employee - Director in San Francisco, CA

    I worked at Level 3 Communications full-time for more than 3 years

    Pros

    The company pays decent wages equivalent to their competition. The Corporate offices for the big wigs are opulent.

    Cons

    There isn't much good to say. Poor managers with no training, a lack of accountability and an every man for himself philosophy abound. Few people ever make their sales numbers resulting in constant turnover. Why don't they make numbers? Mostly due to the fact that their products just don't stand up to the competition. The ONLY market where they compete is in wholesale fiber and big bandwidth connections. The business class services are poorly deployed and don't sell.

    Advice to ManagementAdvice

    Either make a commitment to the B2B market, or get out of it. You always seem to have one toe in the water. Level 3 is a wholesale shop set up to only serve huge customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Company that lacks innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Level 3 Communications full-time for more than a year

    Pros

    There is a lot of opportunity to advance and succeed at this company. Leadership seems to give a lot of room to let employees be self sufficient. Hours are flexible and vacation time given is second to none.

    Cons

    Pay is lacking. If you start out at a low paying position, HR has salary advance limits which can keep you from earning what you truly deserve. If you advance your education while at Level 3 it is not recognized unless you change jobs. Even with the change in jobs there is a salary limit that will be hit.

    Company severely lacks innovation in its operations sector. It has been limping by for years and continually tries to revamp outdated system and processes that cannot be fixed. Consistent attempts to fix problems that are not revenue generating are shot down if they cost any money.

    Culture at Level 3 is severely lacking. Everyone has a very cynical attitude. There are very few people that work together for the good of the company. If they do work together it seems its only because they were told to. I see very little pride that people take in most of the work that is done. People accept and put in 25% effort into things that need 110%. Problem lies in upper management that continue to let things slide and then question why processes are not functioning properly.

    This is not a company of highly educated individuals.

    Advice to ManagementAdvice

    Start hiring more college graduates and pay them more than a cashier does at Quick trip. Move younger, ambitious people into upper management to get rid of the older guys that consistently stifle innovation and try to keep things the same as they always have been.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    "Tech Academy"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ops Technician  in  Broomfield, CO
    Current Employee - Ops Technician in Broomfield, CO

    I have been working at Level 3 Communications full-time for less than a year

    Pros

    Can find some good people to work with and its an ever-changing business

    Cons

    The Tech academy is a joke. They send you through 9 weeks of training, but dont tell you that youll recieve that same training pay for an entire year AFTER the training is completed. I am single with no children and thought a full time job here was going to be perfect, turns out, I made more waitressing than I do now. The "talent management," seeks out veterans and new college grads because they know these people will come in and work for less than 30k/year, and believe me, its MUCH less than 30k after taxes.

    Yes, you can try talking to your manager and the higher-ups about your problems, but they dont care, they have a new training class coming in every 6 weeks... they make sure you know you are replaceable.

    Also, most people at this company do not take responsibility for anything, it seems like everyone is afraid to lose their jobs so they blame other departments, who blame others and so on and instead of getting work done, everyone would rather have a meeting about getting work done rather than do work, and then they wonder why they are workong 55+ hours/week.

    Advice to ManagementAdvice

    look into how the tech Academy is being run and sincerely decide if these are really the people you want to be hiring... just because they will work for pennies doesnt mean they know what they are doing and they do not get the correct training in the first place.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Sr Account Dir

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accoujt Director  in  Broomfield, CO
    Current Employee - Accoujt Director in Broomfield, CO

    I have been working at Level 3 Communications full-time for more than 10 years

    Pros

    Pay is good. Benefits are good.

    Cons

    Individual contributors must constantly be networking to advance. The company is mostly white male because of that culture. Level 3 is trying to change that by hiring women in management roles from outside the company. Very little work life balance. I lose vacation days every quarter.

    Advice to ManagementAdvice

    Level 3 needs to shed the culture of legacy Level 3 and Legacy Wiltel. Posters of own it don't translate to ownership. Processes are disjointed with organizations making decisions in silos. There isn't a cohesive company wide theme to which employees can hitch their personal investment.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Worked 3 years full-time in NOC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Broomfield, CO
    Former Employee - Network Engineer in Broomfield, CO

    I worked at Level 3 Communications full-time for more than 3 years

    Pros

    Great work experience, multi-vendor equipment to develop technical skills, great work location

    Cons

    Poor leadership from top to bottom, short-term focus, hiring people with little to know technical experience at half the cost is not the solution. Little to no raises. Too much employee turnover!

    Advice to ManagementAdvice

    No substitute for experience, empower employees, provide career paths, hold upper management accountable, bring new blood into upper management.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Dissapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Manager  in  Herndon, VA
    Former Employee - Customer Care Manager in Herndon, VA

    I worked at Level 3 Communications full-time for less than a year

    Pros

    PTO was nice being a new employee - 4 weeks. Average salary. The global network was a plus for the company which is why i wanted to join the team.

    Cons

    Too many mergers and no database and systems consolidation for each one. Way too many systems to work in for back office and way to confusing. There was little to no training on products, systems and processes. Direct manager was MIA almost all the time and always in escalation calls. Every order seemed escalated. Workload was way too much for one person to handle to be effective and pro-active. Many more to list.

    Advice to ManagementAdvice

    Merge your systems and processes on the back end. Train your new employees and ease them into the accounts to manage. let the direct managers help train new employees and be more hands on with their employee being a success and not a failed statistic. Correct the work life balance, it does not exist from all the depts i spoke to.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Short-sighted, reactionary high level sales management that does not value talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager  in  Tulsa, OK
    Former Employee - Inside Sales Account Manager in Tulsa, OK

    I worked at Level 3 Communications full-time for more than a year

    Pros

    A well-engineered network.
    Many talented employees who work hard. A lot of congeniality among co-workers (i.e. we're all in this together).
    Nice office facilities.

    Cons

    Short term mentality of senior management. Month-to-month sales cycle measurements make every month-end a ridiculous game and do not account for overall long term performance of an individual or team. You can exceed quota 11 months out of 12 (and be well over for the year) and still be in the dog house for the one month you miss.

    Advice to ManagementAdvice

    Respect employees. Find meaningful measurements of success that are not demoralizing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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