Level 3 Communications Reviews

Updated June 18, 2015
164 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
Level 3 Communications President & CEO Jeff Storey
Jeff Storey
51 Ratings

Pros
  • Unlike my previous job, working at Level 3 affords me the work / life balance I need for my own sanity (in 29 reviews)

  • The company has good benefits and people are compensated well (in 33 reviews)

Cons
  • No such thing as work life balance exists in many Level 3 departments (in 30 reviews)

  • Short term mentality of senior management (in 24 reviews)

More Pros and Cons

164 Employee Reviews

Sort: Popular Rating Date
  1. NOC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tulsa, OK
    Former Employee - Anonymous Employee in Tulsa, OK

    I worked at Level 3 Communications full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to learn networking and expand your career. Level 3 has a great learning site to expand your knowledge of networking.

    Cons

    Metrics for technicians to monitor how welll they do at their jobs. Every technician has to meet certain phone statistics for answering a number of calls, amount of time available, and the amount of time that you unavailable to take calls. in addition, every technician is required to close a certain number of tickets per day and also working a certain amount of tickets If y the criteria, you will be put on a PIP - performance improvement program. Promotions are hard to come by.,

    Advice to Management

    Metrics are not a good indication of how knowledgeable a technician is or how they perform at their jobs. Many techs are too concern with meeting metrics rather than actually working on customers issues.


  2. Helpful (2)

    Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomfield, CO
    Former Employee - Anonymous Employee in Broomfield, CO

    I worked at Level 3 Communications full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits and special occasion perks. Team outings and networking events. Growth potential and long term upside from a stockholder perspective is much better.

    Cons

    The data systems integration and consolidation is worst I have ever seen even when compared to Healthcare companies. This company acquires competition and supporting organizations however the data systems are all still live and not being integrated or consolidated very well. The data from before the acquisition of Wiltel is still in a separate system. People still speak in terms of "Blue" and "Red" and now "Orange", the culture is made of people with tribal knowledge and then everyone else trying to understand.

    The culture has elements still from its roots however it is in flux as most of the middle management is younger and not from the Kiewit culture base.

    Middle management burns out employees quickly, the revolving door is having a very negative impact. I averaged 60 hours per week in my cube for my last 6 months.

    Wages are low, but the company does try to make it up with bonuses and benefits.

    Advice to Management

    Data sources and Middle Management expectations need to be resolved, people think of Level 3 now similarly to Dish and Echo Star with poor working conditions and unrealistic expectations from Middle Management.

    Clean up the data and systems, your business will benefit and expectations of Middle Management on Individual Contributors should be more realistic.


  3. It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Affordable benefits for the whole family

    Cons

    The overall process is broken


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    A Major Player and Not The Cheapest Out There

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Minneapolis, MN
    Current Employee - Account Manager in Minneapolis, MN

    I have been working at Level 3 Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Well-known name in industry. Size accounted for by acquisitions of other companies. Depending on location, can be very lucrative. Excellent benefits, PTO, and work-life balance. Having experience in the field is a huge plus as you'll be dealing with large customers with expanded networks. Remote office also available and convenient when needing to work from home.

    Cons

    integration of acquired companies has been a challenge. Aggressive quotas and getting a quote generated seems to take too long ---- legacy Level 3 product or another's?

    Advice to Management

    Promote from within. Hiring someone with less experience/knowledge for a higher paid position is deflating. Recognize loyalty and award accordingly.


  6. Helpful (1)

    under appreciated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Expense Analyst I in Tulsa, OK
    Current Employee - Network Expense Analyst I in Tulsa, OK

    I have been working at Level 3 Communications (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Decent benefits. Department I'm in allows remoting into the office. Tuition reimbursement. Most jobs in Tulsa are casual meaning you can wear jeans and tennis shoes.

    Cons

    Been in the same position for over 10 years. Seems to be little room to move up the ladder, at least in finance. Still have provisioning systems for every company that has been acquired, unfortunately you have no way of knowing if a circuit is in a legacy system or has been moved onto Level 3's system so tons of hunting that make the job inefficient.

    Advice to Management

    Promote from within. Have managers share vacancies within the department. I have held the same job title over 10 years and cannot get promoted to the next (l to a ll) but people can be brought in from the outside, I will train them, they have the same duties as I do, and they are a ll. Makes it very hard to feel valued as an employee.


  7. Helpful (1)

    Changes are tough but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Product set and capabilities are top notch. Exceptionally dedicated local support and management. The answer to almost any desired product solution is 'yes.' The overall direction of the company is headed in the right direction with the right technologies.

    Cons

    Support outside of the local market is disconnected from the customer's reality. Very difficult to find the right people to solve problems and simple tasks can take a very long time to complete because of premature system implementations.

    Advice to Management

    Slow down and ask end-users what impact a proposed change will have. Poor compensation plan, sales ordering systems, and poor system integrations have created an unstable environment and your people are not being heard. There is light at the end of the tunnel but it is too far away.


  8. National Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Level 3 Communications (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Amazing global network and breadth of products.

    Cons

    Fair severance package and transition services.

    Advice to Management

    Invest in better internal processes and tools for sales.


  9. Level 3 Communications Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Level 3 pays well and has a great benefit package.

    Cons

    As with any large organization, Level 3 isn't without its challenges. The biggest is the silo mentality which continues to prevail throughout. Until senior leadership directly addresses this issue, and models the behavior they are looking for, I don't see this going away any time soon.

    Advice to Management

    Model the behaviors you are looking at changing. Lip service alone will not make the change happen.


  10. Product Analyst (intern)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Level 3 Communications as a contractor

    Pros

    laptop, fitness center, starbucks, great cafeteria, work your own hours and from home somtimes.

    Cons

    No growth. They're still going through a lot of mergers and integration. No one has the budget for promotion or hires.


  11. Helpful (1)

    Sales Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Level 3 Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Broad set of products and capabilities

    Cons

    chaotic environment, no clear path to advancement

    Advice to Management

    Work on career paths for employees



Showing 164 of 612 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.