Lexmark Reviews

Updated June 21, 2015
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Lexmark President, CEO, and Director Paul A. Rooke
Paul A. Rooke
10 Ratings

Pros
  • Work/Life Balance is tremendous (in 15 reviews)

  • Laid Back, and unlimited vacation (in 4 reviews)

Cons
  • Upper management has transformed the company into a rudderless mess (in 4 reviews)

  • Trying to move away from the printer hardware & supplies model to software & services (in 4 reviews)

More Pros and Cons

28 Employee Reviews

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  1. Helpful (1)

    Decent for an internship, but has deal-breaking flaws.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Firmware Engineer Intern in Lexington-Fayette, KY
    Former Intern - Firmware Engineer Intern in Lexington-Fayette, KY

    I worked at Lexmark as an intern (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Pay is good, especially considering KY's low cost of living.
    - While your intern interview may be generic, they generally try to place you with a team that fits your background and interests.
    - Depending on your manager, you can have a lot of freedom in how you approach problems.
    - There are a lot of smart and motivated people here and you can learn a lot from them.

    Cons

    I found the work environment to be very isolating. Social environment is pretty important to me, and this was a deal-breaker. Even though my coworkers were friendly, I just never really felt connected with the people on my team or in my department. Part of this is due to the average age here being about 40 or so. There simply just aren't very many young people. While connecting with other interns during the summer months isn't hard, this was something I was concerned about if I decided to work here after graduating college. Additionally, working in a sea of grey cubes can be very off-putting, to say the least.

    Communication between teams can be very poor.

    Lexmark also seemed very risk-adverse. Experimental projects were seen as wastes of time by many folks. While Lexmark has started taking a few steps in the right direction by adopting newer software engineering practices from Perceptive, things feel like they move at a snail's pace.

    While my co-workers were friendly, helpful, and encouraging, there was very little that was exciting about working here (even if upper management really, really wants you to think there is). I ended up bored and dreaded coming to work every day.

    Advice to Management

    Don't be afraid to innovate.
    Encourage better communication between teams.


  2. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lexmark full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company has diversified it's product portfolio

    Cons

    Leadership and mid-management does not share best practices within organization

    Advice to Management

    Share best practices and recognize employees


  3. Helpful (1)

    QA Tester

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lexmark

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Hardware based environment, Lots of learning opportunities

    Cons

    No job growth, low salary


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Lexmark is a big company that would like to act like a small nimble player but doesn't know how

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development
    Current Employee - Product Development

    I have been working at Lexmark full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The benefits are good, and they offer some technology challenges for engineers

    Cons

    The management has become spoiled by the high profits from selling toner and does not understand how new business get started. They have been aquisitioning software companies because they have become incapable of fostering internal startup businesses.

    Advice to Management

    If you want your employees to be entrepreneurial, then you need to put an infrastructure in place to support startup activities and put in place a board of advisors that can advise them on how to be successful.


  6. Helpful (3)

    Deeply unmotivating workplace, very out-of-touch management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lexmark full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you need this job, either for money or experience, then take it, but don't stay too long. There are a lot of people at Lexmark to learn from. I was shocked by the number of very knowledgeable, very intelligent people.

    Cons

    The company's future is very uncertain. Not a lot of diversity. Lots of politics.

    Advice to Management

    What makes us feel good about work? It's not just about the money. Most people at Lexmark are unmotivated. Once highly energetic people that took pride in their work, get sick to their stomach after their work goes to waste. They start coming in to work late, leaving early, taking very long lunch breaks. Some recover, at least in parts. A lot of them don't, and they either end up dragging the whole place down, or leaving. Oftentimes, these people uproot their comfortable lives in Lexington and leave for the promise of more job satisfaction on the West Coast. My advice to management? Create meaning for your employees and they will be happier and more productive.


  7. A Good Place to Start, but not a good place for a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in Lexington, KY
    Former Employee - User Experience Designer in Lexington, KY

    I worked at Lexmark full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible Hours
    Opportunities to learn
    Decent pay, time off, and benefits

    Cons

    Only care about getting products out quickly, even if there are bugs or other issues.
    Management out of touch
    Treat contractors like 3rd class citizens

    Advice to Management

    Take time to understand contractor concerns, treat them like people and not office furniture.


  8. Helpful (2)

    Terrible for mechanical engineers, but probably great for software folks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanical Engineer in Lexington-Fayette, KY
    Current Employee - Mechanical Engineer in Lexington-Fayette, KY

    I have been working at Lexmark full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Flexible work schedule
    -Unlimited vacation
    -Three paid volunteer time off days per year
    -Laid back environment- everyone wears jeans
    -Excellent coworkers
    -A lot of cool stuff in house (acoustics chamber, EMC chamber, environmentally controlled chambers, etc)

    Cons

    -Mechanical engineers are over burdened
    -Lay offs every year and people are not back filled
    -Lack of opportunity for advancement
    -Declining market

    Advice to Management

    Stop caressing the software folks so much and pay attention to the engineers that make the bulk of your salary.


  9. Single minded, top-down hierarchical management limits advancement and long term company growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lexington-Fayette, KY
    Former Employee - Anonymous Employee in Lexington-Fayette, KY

    I worked at Lexmark full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The workforce is full of smart people ready and willing to do what they are told; since the company culture is reactive to issues rather than proactive to prevent them, the collective intelligence of the business is mostly (and effectively) used to put out fires.

    Cons

    The business is run solely by upper management echelons, and frequently by gut decisions based on arcane experience and desired financial goals rather than by current business facts such as operational metrics, customer behaviors, and actual financial results. As a result, the business frequently finds itself outplayed by its competitors and relies on a customer base that is loyal based solely on rock bottom pricing. The hierarchical top down approach practiced by upper management limits the voicing of dissent and exploration of new opportunities. It also slows down the path to promotion, limits learning by lower level employees, repeats past failures, denies knowledge transfer, and gives kudos solely to those that blindly follow top-level directives and are most vocally in support of them, perpetuating the issues long term.

    Advice to Management

    Trust the intelligence and experience of the employee base to make decisions on their own, even if some of these result in outright failure. Continuing to run the business without any real form of delegation will ultimately result in complete business failure as old customers wane and new customers avoid engagement.


  10. Worked as Systems Engineer with cloud solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Systems Engineer in Lexington-Fayette, KY
    Current Contractor - Systems Engineer in Lexington-Fayette, KY

    I have been working at Lexmark as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    One of the larger Tech employers in Central KY but that is changing. Central KY is a great place to live. Cost of living is great, entertainment and social scene is booming. They have nice cafeterias and such for the employees and the time is flexible. This company has the money to turn the corner and grow. While I was there I worked with some top notch talent.

    Cons

    Poor management stifles innovation. The printer market is dying and these guys were never a major player in the printer business, so the long term outlook is poor. The current management from top down does not appear to be able to work together. Top talent is leaving.

    Advice to Management

    Current management is not going to listen.


  11. Helpful (6)

    Best not to hop aboard a sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Lexington-Fayette, KY
    Former Employee - Senior Software Engineer in Lexington-Fayette, KY

    I worked at Lexmark full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Really, really nice people working there
    - Probably one of the few places in Central Kentucky that can provide stable employment for professionals, especially in technology
    - Good benefits
    - Not bad salary
    - Sharp, highly professional employees

    Cons

    - A huge chunk (maybe even a majority) of the technical jobs are really "temporary" contractors who are employees in all but name. These contractors are often there for years and years before becoming "permanent" employees. A contractor will receive no promotions, and lousy benefits through the contracting company. Many of these people are promised they will get "real" jobs shortly, but that is just to keep them from quitting. These promises are often made for years.
    - Managers are usually completely out of touch. They spend all day in meetings. The "team leaders" are the real first level bosses. Higher managers never speak to someone too far down or up the totem pole.
    - Promotions are based on the department you work in (firmware and color science good, software and hardware bad, for example), or how well you fit into the magic scheme of aa
    - As someone else has said, the firmware group views people in other technical groups as no better than slime
    - Let's face it: the company probably can't last in its current size for too many years. The printer business is slowly dying, and Lexmark isn't the best player in the market by a long shot. It's best just to stay away.

    Advice to Management

    Get out an mingle with real people.
    Hire these contractors as real employees. The practice is shameful, and only encourages good people to leave.



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