Lexmark Reviews

Updated January 5, 2015
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Lexmark President, CEO, and Director Paul A. Rooke
Paul A. Rooke
45 Ratings

25 Employee Reviews

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  1. 2 people found this helpful

    Lexmark is a big company that would like to act like a small nimble player but doesn't know how

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Development
    Current Employee - Product Development

    I have been working at Lexmark full-time (more than 10 years)

    Pros

    The benefits are good, and they offer some technology challenges for engineers

    Cons

    The management has become spoiled by the high profits from selling toner and does not understand how new business get started. They have been aquisitioning software companies because they have become incapable of fostering internal startup businesses.

    Advice to ManagementAdvice

    If you want your employees to be entrepreneurial, then you need to put an infrastructure in place to support startup activities and put in place a board of advisors that can advise them on how to be successful.

    Doesn't Recommend
    Negative Outlook
  2. 3 people found this helpful

    Deeply unmotivating workplace, very out-of-touch management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lexmark full-time (more than 3 years)

    Pros

    If you need this job, either for money or experience, then take it, but don't stay too long. There are a lot of people at Lexmark to learn from. I was shocked by the number of very knowledgeable, very intelligent people.

    Cons

    The company's future is very uncertain. Not a lot of diversity. Lots of politics.

    Advice to ManagementAdvice

    What makes us feel good about work? It's not just about the money. Most people at Lexmark are unmotivated. Once highly energetic people that took pride in their work, get sick to their stomach after their work goes to waste. They start coming in to work late, leaving early, taking very long lunch breaks. Some recover, at least in parts. A lot of them don't, and they either end up dragging the whole place down, or leaving. Oftentimes, these people uproot their comfortable lives in Lexington and leave for the promise of more job satisfaction on the West Coast. My advice to management? Create meaning for your employees and they will be happier and more productive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. A Good Place to Start, but not a good place for a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - User Experience Designer in Lexington, KY
    Former Employee - User Experience Designer in Lexington, KY

    I worked at Lexmark full-time (more than 8 years)

    Pros

    Flexible Hours
    Opportunities to learn
    Decent pay, time off, and benefits

    Cons

    Only care about getting products out quickly, even if there are bugs or other issues.
    Management out of touch
    Treat contractors like 3rd class citizens

    Advice to ManagementAdvice

    Take time to understand contractor concerns, treat them like people and not office furniture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Terrible for mechanical engineers, but probably great for software folks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical Engineer in Lexington-Fayette, KY
    Current Employee - Mechanical Engineer in Lexington-Fayette, KY

    I have been working at Lexmark full-time (more than 5 years)

    Pros

    -Flexible work schedule
    -Unlimited vacation
    -Three paid volunteer time off days per year
    -Laid back environment- everyone wears jeans
    -Excellent coworkers
    -A lot of cool stuff in house (acoustics chamber, EMC chamber, environmentally controlled chambers, etc)

    Cons

    -Mechanical engineers are over burdened
    -Lay offs every year and people are not back filled
    -Lack of opportunity for advancement
    -Declining market

    Advice to ManagementAdvice

    Stop caressing the software folks so much and pay attention to the engineers that make the bulk of your salary.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. Single minded, top-down hierarchical management limits advancement and long term company growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lexington-Fayette, KY
    Former Employee - Anonymous Employee in Lexington-Fayette, KY

    I worked at Lexmark full-time (more than 8 years)

    Pros

    The workforce is full of smart people ready and willing to do what they are told; since the company culture is reactive to issues rather than proactive to prevent them, the collective intelligence of the business is mostly (and effectively) used to put out fires.

    Cons

    The business is run solely by upper management echelons, and frequently by gut decisions based on arcane experience and desired financial goals rather than by current business facts such as operational metrics, customer behaviors, and actual financial results. As a result, the business frequently finds itself outplayed by its competitors and relies on a customer base that is loyal based solely on rock bottom pricing. The hierarchical top down approach practiced by upper management limits the voicing of dissent and exploration of new opportunities. It also slows down the path to promotion, limits learning by lower level employees, repeats past failures, denies knowledge transfer, and gives kudos solely to those that blindly follow top-level directives and are most vocally in support of them, perpetuating the issues long term.

    Advice to ManagementAdvice

    Trust the intelligence and experience of the employee base to make decisions on their own, even if some of these result in outright failure. Continuing to run the business without any real form of delegation will ultimately result in complete business failure as old customers wane and new customers avoid engagement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Worked as Systems Engineer with cloud solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Systems Engineer in Lexington-Fayette, KY
    Current Contractor - Systems Engineer in Lexington-Fayette, KY

    I have been working at Lexmark as a contractor (more than a year)

    Pros

    One of the larger Tech employers in Central KY but that is changing. Central KY is a great place to live. Cost of living is great, entertainment and social scene is booming. They have nice cafeterias and such for the employees and the time is flexible. This company has the money to turn the corner and grow. While I was there I worked with some top notch talent.

    Cons

    Poor management stifles innovation. The printer market is dying and these guys were never a major player in the printer business, so the long term outlook is poor. The current management from top down does not appear to be able to work together. Top talent is leaving.

    Advice to ManagementAdvice

    Current management is not going to listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 6 people found this helpful

    Best not to hop aboard a sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Lexington-Fayette, KY
    Former Employee - Senior Software Engineer in Lexington-Fayette, KY

    I worked at Lexmark full-time (more than 10 years)

    Pros

    - Really, really nice people working there
    - Probably one of the few places in Central Kentucky that can provide stable employment for professionals, especially in technology
    - Good benefits
    - Not bad salary
    - Sharp, highly professional employees

    Cons

    - A huge chunk (maybe even a majority) of the technical jobs are really "temporary" contractors who are employees in all but name. These contractors are often there for years and years before becoming "permanent" employees. A contractor will receive no promotions, and lousy benefits through the contracting company. Many of these people are promised they will get "real" jobs shortly, but that is just to keep them from quitting. These promises are often made for years.
    - Managers are usually completely out of touch. They spend all day in meetings. The "team leaders" are the real first level bosses. Higher managers never speak to someone too far down or up the totem pole.
    - Promotions are based on the department you work in (firmware and color science good, software and hardware bad, for example), or how well you fit into the magic scheme of aa
    - As someone else has said, the firmware group views people in other technical groups as no better than slime
    - Let's face it: the company probably can't last in its current size for too many years. The printer business is slowly dying, and Lexmark isn't the best player in the market by a long shot. It's best just to stay away.

    Advice to ManagementAdvice

    Get out an mingle with real people.
    Hire these contractors as real employees. The practice is shameful, and only encourages good people to leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Great job, fun work. Clueless upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electrical Engineer in Lexington-Fayette, KY
    Current Employee - Electrical Engineer in Lexington-Fayette, KY

    I have been working at Lexmark full-time (more than 8 years)

    Pros

    Challenging technical work. Most other engineers are talented and passionate about what they are doing.

    Cons

    Upper management has transformed the company into a rudderless mess.

    Advice to ManagementAdvice

    The management incentive system is completely broken. Too many in upper management have competing incentives that lead to too many broken processes and systems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful

    You won't love working at Lexmark, but there is a chance that you won't hate it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Engineer in Lexington, KY
    Former Employee - Electrical Engineer in Lexington, KY

    I worked at Lexmark full-time (more than 10 years)

    Pros

    Great cost-of-living in Lexington, KY, which is a beautiful city (horses, bourbon, and basketball!). Great pay considering such low cost-of-living. With the right manager, work hours can be very flexible. A good first-line manager can make make your daily job something you enjoy. Lots of very good, likable people to work around. Benefits are above average (health, 401K).

    Cons

    Lots of big corporation politics. Not all first-line managers are very good and a bad one will make your daily job miserable. Very few A players in middle to upper management and this trickles down. Management communication is horrible with misinformation and inability to clearly communicate the vision. Decision making is by committee so, everything is slooooowwww. Layoffs are way too frequent so, people are ousted to save money yet the company continues to give away their cash reserves to the stock dividend; a baffling strategy for a company with a shrinking market cap. The corporate culture is toxic in general. Promotions are almost always time-based and not merit-based. The best people do not become leaders so, be prepared to take orders from someone that you don't understand how they got to that position. Lots and lots and lots of meetings equal very little actual work from the majority of "leaders".

    Advice to ManagementAdvice

    Realistically, there is no advice that you can give to upper management that they would listen to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful

    Time to move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Software Engineer in Lexington-Fayette, KY
    Former Contractor - Senior Software Engineer in Lexington-Fayette, KY

    I worked at Lexmark as a contractor (more than a year)

    Pros

    Excellent fun loving work environment, casual clothes & language.
    Flexible hours ( based on your manager & team).
    Book clubs and discussion groups, people willing to grow.
    All employees are fairly accessible but unhealthy competition is on rise.

    Cons

    Sudden layoffs & high attrition. All people who can find jobs elsewhere are slowly leaving the sinking boat before their day comes.
    Contracted workers for for over 10 year, without any growth opportunity and dismissal pay hike.
    Not many other career opportunities in the Lexington area.
    Veteran developers, fairly recently move in to agile, most people effectively work less than 4 hours per day. Lot of time people email or "check in" code at odd times (9 PM - 4 AM) just to show how hard they work.
    Firmware teams consider all other teams as low life, management hardly believes in the solution / print services products. Printer market is on downward spiral, everybody is waiting for hell to freeze over.

    Advice to ManagementAdvice

    Many people were laid off ( not just from inkjet division ) when management clearly said no layoffs and was in hiring ( more contractors) mode. It is now hard to trust managers and every one thinks that Lexmark is going down in less than 10 years once all the vendor - laser contracts expires. Lot of 'average' performers / new contract hires from many teams were laid off while those close to management were retained. The software solutions (document management) that Lexmark is pursuing is not used internally, other companies have already failed in print services. Management has lost focus heard that they want to enter market of Unstructured Device Management ( health care sector ), another hiring and firing round.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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