Liberty Mutual Agency

  www.libertymutualagencymarkets.com
  www.libertymutualagencymarkets.com
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Liberty Mutual Agency Reviews

Updated May 22, 2014
Updated May 22, 2014
11 Reviews
2.4
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gary R. Gregg
7 Ratings

4 Employee Reviews Back to all reviews

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  1.  

    Current Worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Commercial Claims Adjuster  in  Irving, TX
    Current Employee - Senior Commercial Claims Adjuster in Irving, TX

    I have been working at Liberty Mutual Agency full-time for more than 5 years

    Pros

    Co-Workers are great, used to be good morale.

    Cons

    Poor upper management. Was a caring environment until the change in workflow due to reorganization. No one listens to those of us on the front line. Threats, poor treatment, and favoritism. The workload is too high. They do not care about their workers at all!

    Advice to ManagementAdvice

    Listen, listen, listen. The workload is too high. Humble yourselves in upper mgmt to listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Don't get hurt while working for them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Adjuster  in  Savannah, GA
    Current Employee - Field Adjuster in Savannah, GA

    I have been working at Liberty Mutual Agency full-time for more than 3 years

    Pros

    The company provides alot of constant work.

    Cons

    The company is very petty and plays favorites. The rules by which you are evaluated continually change, and only the 'in' crowd is told timely. Once you are hurt on the job, they do everything possible to not report the WC claim and then to try to impede any treatment. Finally, about the time you are able to return to work, they 'eliminate' your position. They insist you only work 37.5hr./wk but the workload makes it impossible.

    Advice to ManagementAdvice

    Have people in charge who have actually worked in the job or discipline they are managing. An Actuary has no concept of Claims and the pressure of working in claims.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Disorganized chaos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Adjuster - Safeco Liberty Mutual Agency Corporation  in  Duluth, GA
    Current Employee - Inside Adjuster - Safeco Liberty Mutual Agency Corporation in Duluth, GA

    I have been working at Liberty Mutual Agency

    Pros

    Bravo (monetary) awards are handed out like candy.
    If you need a job and have no other alternatives, work here.
    It's very difficult to get released/terminated unless you commit fraud. Drugs? ok. Drink? ok.

    Cons

    Dishonesty by the Team Managers who would rather lie than take the bullet for failures of resource planning, staffing and claims load balancing.
    Unlike any other claims environment I've ever worked in. The Property Claims department is so disorganized and mal-aligned in it's internal procedures. The workload is beyond reasonable. The average pending is 100+, incoming claims range from 6-12. All contacts on new claims must be made the same day, all emails from customers and agents must be replied to the same day and call backs from customers must be returned the same day as well.

    Management does not understand the concept of staffing or is too blinded to see the need and equally does not know how to communicate with staff by other means than by telling lies (< not an exaggeration).
    Customer service is being pushed above all else, yet management fails to recognize that adjusters do not have the capacity to provide the quality service the organization strives for when there is an overwhelming amount of useless internal procedures and needless to say the three different systems in addition to 7 support applications needed to adjust claim 1 claim.

    The "work schedule" is 7.5 hours, yet based on the daily workload and expectations, it requires an adjuster to be in the office at least 12 - 14 hours a day to get the job done.

    Advice to ManagementAdvice

    Sr. Management is the problem, it appears.
    Executive management - listen to the frontline staffs concerns and take action. The "round table" meetings are useless if the feedback that's provided isn't acknowledged.
    Above all, employees would have much more respect for honesty than lies to cover up deficiences in resources and planning.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Grew as a person and professional then had it all taken away when they laid everyone off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  Boston, MA
    Former Employee - Senior Financial Analyst in Boston, MA

    I worked at Liberty Mutual Agency

    Pros

    Excellent training, worked with great people.

    Cons

    Overworked and Understaffed because they keep having layoffs. The CEO Ted Kelly keeps pocketing 20M a year. What a joke, maybe he could pass some of that along to his employees instead of huge layoffs.

    Advice to ManagementAdvice

    Training is pretty good and tons of good people work for the company. Please appreciate them a bit more.

    Doesn't Recommend
    No opinion of CEO

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