Liberty Mutual Insurance Reviews

Updated March 10, 2015
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
6 Ratings

24 Employee Reviews

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  1. Tech position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Tech in Boston, MA
    Former Employee - IT Tech in Boston, MA

    I worked at Liberty Mutual Insurance

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    good salary, they attempt to make employees comfortable on site

    Cons

    Age Discrimination is alive and well at this company - no chance they will change

    Advice to Management

    Management is the source of their age discrimination - they will not listen, so no advice

  2. A transparent and honest review on Liberty Mutual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in Boston, MA
    Former Employee - Finance Manager in Boston, MA

    I worked at Liberty Mutual Insurance full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Great location.
    - Nice building.

    Cons

    - The most political place that I have experienced in my whole career. I know that there is politics all over corporate America, but Liberty takes it to a total different level. If you are looking for a merit and performance driven organization, look somewhere else.

    - Very negative atmosphere. It relates back for my first bullet point. No one inside believes in the leadership and the organization, yet everyone needs to play the game to keep their inside options open.

    - Very old school way of management, maybe 1920s or 1930s way of seeing individual. Taylorism way of looking at employees. Employees are seeing as a commodity piece that just need to execute process. No voice, no empowerment, no recognition. That's even in HQ, you can't even imagined how people view those working in the field operations.

    - Forget about career progression. This is an exclusive field for those who started the company at one of their development programs. They are seeing as the future of the company. Every single unit leader went through that program and is committed to promote only those individuals that came thru that program.

    - Merit, skills, experience, and contribution are irrelevant factors on career advancement opportunities. What matters at Liberty is: 1- How many years you have been inside the company. 2- Who do you know inside every operations, it is your FACEBOOK connections that drives your career advancements.

    - Lack of professional and personal maturity across the organization.

    - Complete lack of team spirit and alignment across functions, groups, and subgroups. Individuals and subgroups are encouraged to compete against each other and not to collaborate with each other. Directors, VPs, Managers are constantly gossiping and trashing each other behind their backs.

  3. Helpful (5)

    If you just want to sit around collecting checks, look no further.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Software Developer in Boston, MA
    Former Employee - Principal Software Developer in Boston, MA

    I worked at Liberty Mutual Insurance full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company is way over-staffed especially in the IT department and people have to literally beg to get on any project. They would literally give you work that's not even software developer work because they don't have anything else to give you. Why is this good? Cause you will have a lot of free time while getting paid.
    Most people in Boston reports to a manager who sits in Indianapolis, NH, Ohio or Wausau (do you know where Wausau is?) or middle of nowhere. Chances are your manager probably won't be sitting in the same location meaning you get to come and go as you please or even not show up in office. The Boston office was literally empty most of the time because everyone just decides to work from home w/o telling their bosses as coming to the office is meaningless when your team isn't there.
    A Great place for people who wants to do nothing and keeps collecting checks.
    Company also has this great TDP program that takes any fresh college grad and turns him/her into a manager in 4 years. Tells you how much they value young talent. So all you Zuckerbergs out there, this is a great place for you to work.
    The company does have boat loads of money so lay offs probably won’t happen soon.

    Cons

    The management is as incompetent as you will see in any other place. I was hired as part of the Boston IT expansion back in 2011. The real story was the company had received a significant tax advantage from the government for their new building in Boston back bay area and in return the company promised to hire x number of people in Massachusetts. Turns out the company was just hiring anyone who fits the profile but then there was no plan for these new hires to be part of anything. I was one of those lucky ones who got hired. So what ended up happening was an army of Boston IT new hires sat around for months and months doing nothing. We kept asking our manager, who was also a new hired himself, to ask other groups for more work. He had to fly to the Indianapolis office where the groups there own all the projects and begged for work. All he got was a project that had all the developers do SA work. And then after enough complains from the new hires in Boston, the senior director from Indianapolis finally came over, sat down with us and told us we should be happy that we are on the bench and still being paid. So the message was cleared, there was no plan for us.
    Incompetency in the IT leaderships. Have you ever seen a software architect who barely knows how to code or know nothing about computer science, well look no further, you will find a bunch in this company. Many thanks to the TDP program. Never before have I seen an IT department full of incompetent people. The CIOs relied heavily on what IBM tells them and use all their products so that IT doesn’t really need to know anything when crap hits the fan. They also hired a lot of contractors to get the real work done because all the full time employees know nothing and just sit around waiting for the contractor to tell them what they need to do.

    Advice to Management

    You are doing a great job. Keep collecting your bonus and hiring people to boost the economy.

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  5. Helpful (1)

    Terrible for Field Sales Reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Danvers, MA
    Current Employee - Sales Representative in Danvers, MA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Can't think of any off the top of my head

    Cons

    Too Many to name here

  6. Accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant in Boston, MA
    Former Employee - Accountant in Boston, MA

    I worked at Liberty Mutual Insurance full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    employment, office located in good neighborhood in the city.

    Cons

    corporate structure, title driven, hard to advance, LOW pay compared to market, folks put themselves on pedestals because of their title, so much so that they wont respond to an email from lower level employees if theyre a manager (unless you include all those who are 'above' you on the email). reminds me of the book 1984. its easy to get pigeonholed. your experience is not transferable, so after 15 years as a Sr. Accountant, good luck if you get laid off due to restructure (which happens all the time). they encourage lateral moves to further diversify your background, which only spreads you thinner and less marketable outside. heavy heavy office politics. they don't care for their employees no matter what they preach, your treated like a child, not a professional. On days before holidays, grown adults "professionals'' sit around and wait for an email from mgt "allowing" them to leave early...really?? what is this 1st grade? no one knows what theyre talking about (non professional). they preach higher education, so many people enrolled in grad programs, and they dont know why theyre getting their degree. Oh because they wont promote you to manager w/o a masters (regardless of how much experience you have). stay away at all cost, "Start here go no where" should be the modo in the corp office. Full of people who put on a tie, work in the city get paid garbage and think their better than others. go elsewhere it will take you further, dont get caught in their trap. No training structure. I was let go as a result of a reorg, and literally 1 month later i found a role with another insurance company, paying me $22k more/year. I am not making that up. with 7 more vaca days and 10 actual sick days.

    Advice to Management

    get over yourself, stop treating those who are not on the same level as you as inferior. care about the professional development of your staff. Pay market base salary.

  7. Helpful (3)

    Company Morally Depraved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Boston, MA
    Former Employee - Project Manager in Boston, MA

    I worked at Liberty Mutual Insurance full-time (more than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company pay is reasonable for the expectation and lack of work life balance.

    Cons

    They are a company that does not believe in diversity leadership. They hire diversity and have no respect for the differences that people of various backgrounds bring to the table. I am not just referring to ethnic diversity but also cognitive diversity. There is no respect for skills sets. It is a good ole boy network at its best. There is no true understanding of differences. And the judgement runs abound. There is one VP who worked at AIG before the financial meltdown and he is very influential. A complete nightmare, this guy judges you based on quick glances and is so very political. They don't judge your work they judge your differences. They are completely difficult to work with because people are so judgemental. Even minorities work against minorities.

    I hated working at this company and I thought it was considered a change for me but instead it was a nightmare worse than any place I had ever worked. I left and said good riddens. I hope this company goes bankrupt. I hope one day while they are seeking back door information for USAA they end up gettting caught for trying to steal insider corporate secrets. Yeah USAA was their weakness in operations. With the growth of USAA managers and directors asked their team do you know anyone at USAA, worked for USAA (it was a joke), and then all the lean Sigma implementations. Stay away.

    Advice to Management

    Get involved and value of diversity. Don't just hire it and dispose of it. Remember your leadership reflects you and alot of your leadership is malicious and lack morals.

  8. Helpful (5)

    Liberty is a living breathing Dilbert cartoon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It's a very large global company

    Cons

    This is an antiquated company mired in bureaucracy. They are successful due to their sheer size and the revenue that a global insurance company can generate but their strategic direction (they don't have a corporate strategy) is something left over from the 1980's. Companies like GEICO, Progressive and Allstate run circles around them. Sr Leaders create projects that have no chance of being implemented simply because that is what they are supposed to do. They hire leadership outside their organization because the gap between employee and management is too wide to breach but when they do hire people from successful insurance organizations they refuse to consider anything they may add to bring Liberty into the 21st century.

    Advice to Management

    The insurance industry continues to evolve and if you are unable to change you will be left behind.

  9. No upward mobility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect in Dover, NH
    Current Employee - Architect in Dover, NH

    I have been working at Liberty Mutual Insurance full-time (more than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Was not a positive experience.

    Cons

    No bonuses or upward mobility.

  10. HORRIBLE, DO NOT PROMOTE FROM WITHIN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Liberty Mutual Insurance full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    There are no pros to this company. If you want to grow you need to look elsewhere. They are very stuck up.

    Cons

    They hire from the outside and do not promote from within. There is no recognizance for anything. I had to work in a basement (no windows) for 2 years with cockroaches. Disgusting! So many politics!

    Advice to Management

    Go Casual and recognize your employees

  11. Helpful (4)

    Experience at Personal Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Boston, MA
    Current Employee - Finance in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Strong presence in Boston.
    - Well known around the country.

    Cons

    - Extremely inexperience and cocky so called "management". Mostly people who have never had a job outside the company and all look and think alike.
    - The company is not really profitable, it remains in business due to the high level of regulations in the insurance sector.
    - I was told that the work/life balance was good, it has actually been one of the worst in that sense.
    - All places have some sort of politics, but this place takes it to a total different level.
    - If you are a woman or a minority, you will be sidelined.
    - Extremely narrow work task.
    - Honestly I won't recommend this place to anyone.

    Advice to Management

    It is not what you say what matter, it is what you actually do.

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