Liberty Mutual Insurance

  www.libertymutualgroup.com
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Liberty Mutual Insurance Reviews in Boston, MA

Updated August 17, 2014
Updated August 17, 2014
1,074 Reviews

3.3
1,074 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
382 Ratings

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance (in 70 reviews)

  • You are given a good amount of days off per year and good benefits (in 96 reviews)


Cons
  • The type of manager in your office will make or break your work-life balance (in 66 reviews)

  • Upper management is loosing more of their focus and support of front line employees (in 32 reviews)

More Highlights

31 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    So so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director  in  Boston, MA
    Former Employee - Senior Director in Boston, MA

    Pros

    Pros are listed below.

    1. Large organization with a multitude of opportunities. Potential to move to different teams exists.
    2. Compensation and benefits are generally at par with other insurance companies.

    Cons

    Like any large organization, they are groups / divisions with varying pros and cons. In general, my advice would be to avoid the Commercial Insurance group particularly Product Management. Some of the challenges observed are below.

    1. Culture of Mediocracy: Select groups such as CI are tarnished with a culture that promotes mediocracy - out-performers are frequently singled out and targeted by petty politics and a largely clueless manager and SVP group.
    2. Cronyism: Cronyism is rampant in groups such as Commercial Insurance Product Management and the basis of most year end evaluations. Much of this is due to the fact that the leadership is extremely week and insecure.
    3. Committees: "Committees" are big. Everything must happen through a committee. A large dysfunctional bureaucracy, some committees will consistent of up to 50 people and 5 people will do 95% of the work.
    4. Individual Responsibility / Quality of Work: Given that the organization is plagued with bureaucrats and bureaucracy, individual responsibilities are very narrow and have limited potential. Consequently, limited opportunity to grow and learn.

    If you are hard working, ambitious and creative, avoid this company.

    Advice to ManagementAdvice

    1. The cultural issues in this company are largely a function of its senior leadership. I would encourage them to shy away from the cronyism and promote a culture that is based on merit.
    2. Management should be open to ideas, data and analysis. In general the Commercial Insurance Product Management SVP group cannot react to new ideas or opinions that may be different from their own. Too tied up in the past or in their own egos.
    3. Articulate a vision.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Intern Experience-YMMV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  Boston, MA
    Current Employee - Finance in Boston, MA

    Pros

    The compensation was good(17/hour) as a sophomore intern, the amenities nice(had my own cubicle) and you can't beat the location. The large company also provides a lot of opportunity for moving around and strengthening your network given it's size. Business casual is also a plus too(it was a trial run this summer no idea if it's going to be implemented) plus good cafe and food services provided by the company.

    Cons

    The hiring process was a huge pain in the rear. My first interview was November on campus, followed by an email two weeks later to come to the office for the interview. They rescheduled me twice during January and I was told I would hear back in two weeks but didn't hear back for 3 MONTHS!!!

    After that I was called about my lack of owning a credit card, and needed to jump through hoops to provide proof I was an enrolled student.

    While an intern you could have compressed all the work I did to just a two week period. If it wasn't for the meetings which I was told by HR to keep my mouth shut during and the stupid busy work I got asked to do around the office such as filing I could have come in one day a week and got the same experience. The HR department seriously needs to get it's stuff together. Seriously disappointed in my experience here. I would advise interns to seek experiences elsewhere. Most of my work consisted of filing, preparing documents, or excel work lacking any real challenge or thought to it. I was essentially a secretary

    Advice to ManagementAdvice

    Fire literally everyone in HR, reevaluate the process which departments go through to request interns, and make your hiring process faster. A 3 month wait period is incredibly unprofessional on your behalf. Out of 20 or so interns I have developed close contact with only one-two have any serious considerations to returning to this company. The irony of the selection process is that it's so competitive(mostly brand name business schools such as BC and Bentley with gpas of 3.5 or higher) is that the students have better opportunities elsewhere in consulting, advisory, wealth management or public accounting. Step up your game liberty mutual

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Exhausting...simply exhausting -customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Boston, MA
    Former Employee - Customer Service Representative in Boston, MA

    Pros

    You get something called "points for performance" where you can but stuff. That's cool
    The people are cool. The company loooooves to spend money so if your branch wins contests there are some amazing rewards.

    Cons

    This is one of those companies that set you up to fail. The training is intense. They send you to Florida for 10-14 days....however it isn't specialized in your own state....so if you work in a state like MA you are screwed.
    You have strict numbers you have to meet. Although you work in a local office...you are really working in a call center. You can't move around a your own free will and you are micromanaged to the max.
    It is a dead end job. They say you can get ahead....but you can't.
    The benefits suck...you pay a ton for health are and then you still are screwed if you have to actually use it.

    Advice to ManagementAdvice

    Stop making us monitor how long we pee. Not cool

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Not very good environment for someone in there 30's or beyond!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst  in  Boston, MA
    Former Employee - Business Analyst in Boston, MA

    Pros

    Good pay, nice cafeteria, good location

    Cons

    The management style is awful, I was contracting and there had be at least 8 people deep in my exact position contracting and perm in the past year that has quit because of this crazy manager. First off let me begin with she didn't want to be a manager, she was a angry person who does not know how to lead.

    Also, We were working in moldy building!

    Advice to ManagementAdvice

    En power your people and make sure they know what you want first before you decide to go off the handle and scream at them to the point where you almost give them a heart attack. The best part is there are no reasons to yell about very petty things that was never fully explained in detail in the first place.

    That is not a way to manage. Make sure you explain in full detail what you are looking for to get done prior to you being angry about it. There is so much turn-over it's crazy!!!!! Maybe it's time to decide that it might be your managers and not your employees that doing the wrong!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Doesn't walk the talk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Manager  in  Dover, NH
    Former Employee - Systems Manager in Dover, NH

    Pros

    The benefits are very good despite being cut recently.

    Cons

    Dont believe the slogans of helping people.. its all about the bottom line. They operate to cut costs taking it out on customers and employees. Executives are well rewarded

    Advice to ManagementAdvice

    You need to allow employees time to focus on the customer and provide quality service and build relationships...its not how quickly you can move to the next task....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Fantastic opportunities but culture is less than desirable..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Boston, MA
    Former Employee - Manager in Boston, MA

    Pros

    Great opportunities, pay, and benefits.

    Cons

    Oh Liberty Mutual, how I don't miss you..AT ALL. Take a stroll down Boylston or Newbury, do you see people with their noses high in the air? If so, the majority of these folks are likely not just wealthy Boston Brahmins but Liberty Mutual employees. I spent a few years working at Liberty in a very modest paying role. It was great experience, I learned a tremendous amount, I had the opportunity to advance, but I could no longer stomach the culture in the Boston office. Think public school kid having to attend a snooty private high school for the first time and feeling very much excluded. This is exactly how I felt and I know others feel the same way. It is not an inclusive environment, but quite the opposite. Part of the problem is that (and I don't know why or how this started), Managers here are put on a pedestal and treated like Gods/celebrities. Especially, younger managers who have been promoted way too quickly. Flashing news- you work for an insurance company, you are not out there saving lives or researching how to cure cancer.

    Additionally, this company is UBER political. Now I know that you are going to find this anywhere, but Liberty Mutual takes this to the extreme. Speak with any current or former employee and they will tell you the same. Unfortunately, this runs rampant throughout the Boston office and it is pretty much unavoidable. Liberty Mutual is homogenous in the sense that they hire based on whether or not you fit their "mold". You could be the smartest person out there with great experience, but if you do not look, act, or talk like a Banana Republic model, then you ain't getting the job! There is indeed corporate bullying and most of this comes from some of Liberty's female manager population (at least in my experience), particularly within their Human Resources organization. There are a few female leaders at the top of the Liberty Mutual HR "food chain" who are some of the most vicious and catty women I have ever dealt with in my life. The bottom line is this, some people might thrive in an environment like this and not let the culture "get" to them. However, if the above is something you think would bother you, then I would not ever recommend working here. My life is 100% better now that I have moved on to an organization where people are respectful, kind, and grounded.

    Advice to ManagementAdvice

    Start taking a hard look at your exit interview information or you will continue to lose good people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    If you like the status quo, then this is the place for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    Pros

    - Work from Home 2 days a week for most people and many others 5 days a week. It will depend on your manager.
    - Some of the nicest people that I have ever met.
    - 37.5 hour work week.

    Cons

    - Health Insurance is expensive with a $700- deductible and 20% co-pay.
    - 401K mutual funds are funds you would never have heard of.
    - Change is very slow, almost non-existent.
    - Success is meeting a time line, not the quality of the work.
    - Difficult to advance unless you are "yes man".

    Advice to ManagementAdvice

    Management should be judged by the same standards that non-management is judged.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Overworked, unrealistic deadlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Reinsurance  in  Boston, MA
    Current Employee - Corporate Reinsurance in Boston, MA

    Pros

    -Competitive pay
    -Nice coworkers
    That's all I have for you

    Cons

    No work life balance: 37.5 hours...not in this group
    Understaffed: realistically needs 5 accountants, right now there are 3
    Overworked: see understaffed. Won't higher more than 4 because of the "budget". Billion dollar company, ridiculous answer.
    High stress: due to being understaffed and high volume of workload, the tight deadlines for everything have you going nonstop all day everyday. If you don't want a minute to breath, this is the spot for you. The best part is they want detailed, thorough work yet pile everything on you and expect that to happen. You can have it both ways.

    Advice to ManagementAdvice

    Hire a full stuff so you don't lose the group completely. There is a lot of work that moves through this group so it's a very valuable position to the company. From what I hear other groups aren't like this and people tend to enjoy working for the company. Maybe it's just the department

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Micromanaged and overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist  in  Hingham, MA
    Current Employee - Claims Specialist in Hingham, MA

    Pros

    competitive salary. lots of training available. job opportunities appear to be abundant as long as you are willing to relocate.

    Cons

    You will be micromanaged more than you have ever thought possible. You will be overworked as well. Be prepared to be overlooked for rewards and recognitions unless you suck up to management

    Advice to ManagementAdvice

    half the managers are terrible and stuck up and the people under them are more knowledgeable and effective than they are

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Large employer with decreasing quality of work environment, management reputation and attention to employees needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Boston, MA
    Former Employee - Senior Business Analyst in Boston, MA

    Pros

    Stable, okay benefits, work life balance

    Cons

    Limited scope for development, no retention of talented employees, Benefits slashed

    Advice to ManagementAdvice

    Worked for the company for seven years, a good start for career right out of college. Benefits seemed good compared to peers but then took a nosedive. Starting from a 7% full match to down to 3.5% along with a 35% reduction in pension. Currently doing away with pension and replacing with a cash option where Liberty does not have to share any risks if a retiree lives longer. Company reputation took a nosedive with greedy CEO Ted Kelly raking in 250Mil in 5 years while employees benefits and pay suffered and policyholders got larger and larger bills in the mail. The concept of "Mutual" company is a joke, they freely write each other big bonus checks intead of paying back the policyholders and the board approves the same in return for $300K paychecks. No efforts to retain employees walking out the door with experience and talent. Seven years worth of investment in training could have been prevented if the manager had the smarts to do something. HR is clueless about talent within the company, and seem focussed on getting their own promotions. Favoritism is rampant and back stabbing is usual. If you have other offers on hand, reconsider them. Mr. Long has a long way to go before employees feel engaged here, no matter how many EOS surveys are sent out.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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