Liberty Mutual Insurance Reviews

Updated March 10, 2015
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3.0
61 Reviews
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
522 Ratings

61 Employee Reviews

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  1. Good company that is tarnished by politics some departments heads allow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Manager in Boston, MA
    Former Employee - Social Media Manager in Boston, MA

    I worked at Liberty Mutual Insurance

    Pros

    If you are able to get into the "club," you will be granted opportunities to develop.

    Cons

    Managers speak poorly about senior mangers in staff meetings. Reflects poorly on the organization.

    HR is horrible and do not investigate situations. You will be blind-sided by this as they will work with a manager to "document" you. They will automatically side with a manager even when you have proof. Also, note that it is very easy to get people to lie and it be documented knowing it will not be looked into. This is not the case in all departments. Where it's been reported: Corporate Communications.

    Proceed with caution if you choose to work here.

    Advice to ManagementAdvice

    Add a 360 review to get a true understanding of your staff. The face they show their manager and how they treat their team and others can be COMPLETELY different.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. Working at Liberty Mutual Investments in Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Portfolio Analyst in Boston, MA
    Former Employee - Global Portfolio Analyst in Boston, MA

    I worked at Liberty Mutual Insurance

    Pros

    It was a very welcoming working environment as it was team based and everyone in the team worked together to solve problems. Management was very hands with employees and did everything they could to get the most out of you. It was a great culture that came with a lot of company outings/activities/and free lunches!

    Cons

    It was a very fast paced work environment with many deadlines to be met. Often times things would get very hectic at month end closes it was common to be working 12+ hour days at these times. The work was also not distributed very fairly as some employees had much more on their desk than others in the team.

    Advice to ManagementAdvice

    Upper management needs to be much more attentive to the necessary training needed for some of the employees to effectively complete their assignments. Training was very poor and informal in the operations team and wasn't addressed properly.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Portsmouth, NH
    Current Employee - IT Analyst in Portsmouth, NH

    I have been working at Liberty Mutual Insurance

    Pros

    Good pay and good bonuses.

    Cons

    work a lot of hours

    Advice to ManagementAdvice

    very friendly toward getting help

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    A safe bet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Boston, MA
    Current Employee - Information Technology in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Liberty is a great place to work if you are looking for stability, reasonably good pay, and aren't overly eager to take on more responsibility. They have decent benefits, and a truly excellent work/life balance (seriously - I cannot remember the last time I worked more than 40 hours in a week).

    Cons

    If you are a truly career-oriented person, I would not recommend Liberty for the long-haul. In order to really move up the ranks, it seems like someone has to be fired or retire. And once in a blue moon when higher-up positions (director and up) do open up, it seems like Liberty prefers to hire from outside the company, rather than promoting from within.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Compensation is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Data Analyst in Dover, NH
    Former Employee - Senior Data Analyst in Dover, NH

    I worked at Liberty Mutual Insurance

    Pros

    This company pays well and provides an annual bonus that is incredibly generous.

    Cons

    Work-life balance is not a priority and management is chaotic.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Good Life/Work balance, but very corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Portsmouth, NH
    Current Employee - IT Analyst in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (less than a year)

    Pros

    Work/Life balance, benefits, time off policies, personal growth

    Cons

    relocating employees, management, company values, training, compensation

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Typical big company problems, but it can be fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Portsmouth, NH
    Current Employee - Software Developer in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (more than 3 years)

    Pros

    Things depend a lot on your manager and the department/team you're a part of.
    Pay is good.
    Benefits are good, not great.
    Good work/life balance depending on your role and manager.
    Since it's a big company there are opportunities to move to different areas and do different things if you're interested.

    Cons

    It's a big company in a highly regulated industry, so that impacts your daily work. There are a lot of different, interlocking groups and a lot of competing interests at times. Things sometimes move much slower than you would like and it takes a lot of time and effort to make meaningful changes.
    Meeting deadlines is the only thing that matters to upper management
    Office accommodations are okay at best

    Advice to ManagementAdvice

    Make it easier for average employees to change things and give them more freedom to do their work.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Culturally behind the times, but working to improve it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Boston, MA
    Current Employee - Senior Analyst in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than a year)

    Pros

    Learn a lot
    Many opportunities to self-educate
    Good benefits

    Cons

    Culturally conservative
    Little diversity in upper management
    Roll out of employee benefit improvements is painfully slow

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Claims Specialist in Boston, MA
    Current Employee - Claims Specialist in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 10 years)

    Pros

    Good benefits. Good salary. As a claims person you manage your own appointments.

    Cons

    Work/life balance is horrible. Expect to work on your days off. Long time employees with experience are undervalued and overlooked.

    Advice to ManagementAdvice

    Seek the advice of people that have been working claims for a long time rather than a new Harvard MBAer with no claims experience whatsoever.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Neutral to positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (more than 8 years)

    Pros

    Benefits
    Company does the right thing
    Career opportunities
    Company is doing well

    Cons

    Culture has changed - and not for the better
    Not all types of employees feel valued

    Advice to ManagementAdvice

    Make sure all types of employees feel valued or there will be turnover in a good job market

    Recommends
    Neutral Outlook
    No opinion of CEO

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