Liberty Mutual Insurance Reviews

Updated July 24, 2015
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
26 Ratings

Pros
  • The work life balance is reasonable (in 85 reviews)

  • Liberty Mutual was a large company with good benefits (in 95 reviews)

Cons
  • I did not have a work/life balance (in 78 reviews)

  • no work/life balance but yet for years they are working on that to make our job easier; human resources is useless if you have a complaint (in 17 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Helpful (1)

    Forget technology if you want to get ahead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Business Analyst II in Boston, MA
    Former Contractor - Business Analyst II in Boston, MA

    I worked at Liberty Mutual Insurance as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They're getting better. They aren't as terrified of the big, bad Interwebz, but they are still rewarding technical incompetency with promotions.

    Cons

    Want to be a tech worker? Then prepare to stay in the low-paying ghetto forever.

    Advice to Management

    When people save you money, reward them.


  2. Helpful (2)

    If you like corporate culture, this is your place...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Dover, NH
    Current Employee - Senior Software Developer in Dover, NH

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    flexible schedule, benefits, compensation, location, people, why is this website not recognizing the first 5 fricken words listed above ...

    Cons

    corporate policies, to many layers, redundant project management, lack of vision, refusal to do simple changes,

    Advice to Management

    Listen to your developers need for change, we cannot continue to work under heavy thumbs of project managers, personal managers, co-workers managers, managers of managers, directors of managers, and Senior directors of directors of managers... for god sake get rid of unnecessary layers


  3. Comfortable Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Boston, MA
    Former Employee - Product Management in Boston, MA

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Good entry-level jobs with opportunities for advancement - Hours are very good - Salary and benefits are competitive though not outstanding

    Cons

    - Unexciting atmosphere and lack of innovation - Poor communication between departments - Bureaucratic

    Advice to Management

    Foster innovation via allowing more ground-level risk-taking rather than creation of artificial innovation teams and initiatives.


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  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boston, MA
    Current Employee - Director in Boston, MA

    I have been working at Liberty Mutual Insurance full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great values for a company of it's size

    Cons

    Management decisions sometimes don't make sense


  6. Procedure Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Procedure Analyst in Boston, MA
    Former Employee - Procedure Analyst in Boston, MA

    I worked at Liberty Mutual Insurance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company is world famous and it can help improve my resume

    Cons

    the management is a mess, I think their style is not uniform because some divisions they have local people as leaders and some divisions they have people consigned from other region who do not know well about local culture

    Advice to Management

    Be sure to have a uniform culture of this company, don't make it like a monster that has limb and head don't fit each other


  7. Helpful (1)

    Money or Happiness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst II in Boston, MA
    Current Employee - Business Systems Analyst II in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    It's hard to find a better paying company then Liberty Mutual. Entry level jobs pay around $60,000 per year and offer great benefits. Work life balance is improving with the introduction of work from home.

    Cons

    While the pay is good, the enjoyment factor is low. It's hard to find anyone that enjoys their job, everyone just seems content because of the pay. Since they have so many people in the company you feel like a small fish in a big pond. Your work also becomes very singular because of this. Its extremely concentrated to one thing and one thing only. The jobs become tedious and tiresome after multiple years of employment.

    Advice to Management

    They need to allow their employees to be heard. A number of employees have great ideas that get ignored because they don't fit the very small scope.


  8. Helpful (1)

    Wasting Trained Contractors=loosing money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Portsmouth, NH
    Former Employee - Analyst in Portsmouth, NH

    I worked at Liberty Mutual Insurance (More than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company, people and wages

    Cons

    Hiring hundreds of contract people short term so they don't have to pay benefits or time off. To be fair they are not alone in this practice.

    Advice to Management

    If you spend the time and effort to train people on your systems and those people become valuable assets to the company because of it, you need to hire them. Stop planning only quarter to quarter, look at the big picture - get your act together in a timely manner, and realize the people you trained are making you money because they are good at their jobs and you're letting them go, so how much money is really being saved!


  9. Working in Web Dept.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Operations Analyst II in Portsmouth, NH
    Current Employee - Web Operations Analyst II in Portsmouth, NH

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible scheduling, easy to work around appointments. Love being able to work 7-3 instead of 9-5, because I'm a morning person. If I had to work "normal" 9-5 hours I would lose a lot of productivity.

    Cons

    There's no such thing as "leaving work at work" - often we end up working nights and some weekends to make deadlines. It's also extremely difficult to move "up the ladder" unless you really press the issue. Lots of Project Managers, but not enough people in the trenches to actually get the work done.

    Advice to Management

    Invest in your everyday employees who need to get the job done on tight deadlines, and not so many project managers.


  10. Claims specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist II in Danvers, MA
    Current Employee - Claims Specialist II in Danvers, MA

    I have been working at Liberty Mutual Insurance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great compensation benefits and people

    Cons

    Mixed culture and lack of calibration within department. No work life balance. High caseloads

    Advice to Management

    Focus on quality and outcome rather than being so nit picky on things that don't impact negatively


  11. Front-End Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Boston, MA
    Current Employee - Software Developer in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Stable, friendly company that is growing and seeking to improve in diversity and flexibility. Solid pay, comfortable work environment, reasonable benefits. Overall a fairly safe and comfortable place to have a reliable job.

    Cons

    Advancement opportunity vary wildly from team to team. Special recognition awards are rare. Work is often not significantly challenging, or overly routine. Some areas suffer from too much red tape.

    Advice to Management

    Look for ways to motivate your employees to exceed in their work, and feel good about the work that they're doing. Have stronger onboarding and training programs for new employees.



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