Liberty Mutual Insurance

  www.libertymutualgroup.com
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Liberty Mutual Insurance Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.2 1,015 reviews

77% Approve of the CEO

Liberty Mutual Insurance President & CEO David H. Long

David H. Long

(361 ratings)

63% of employees recommend this company to a friend

Review Highlights

Pros
  • The company pay is reasonable for the expectation and lack of work life balance(in 69 reviews)

  • You are given a good amount of days off per year and good benefits(in 84 reviews)


Cons
  • The type of manager in your office will make or break your work-life balance(in 66 reviews)

  • Upper management is loosing more of their focus and support of front line employees(in 32 reviews)

165 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    3 people found this helpful  

    Politics earn promotions.

    Anonymous Employee (Current Employee)

    ProsBenefit packages-stellar! Senior Leaderships's "great place to work" philosophy is excellent-if only offices >50miles away from Boston corporate actually adopted mandates. Job role variety is great for short-term experience before getting trapped in a job family. Diversity & acceptance initiatives are finally gaining traction. Lots of training opportunities.

    ConsSouthwest Division management is delusional, chauvinistic, & often condescending. If you aren't part of the "good ol' boys' club", expect an obvious & difficult ceiling to your success...regardless of dedication & tenure. Boston is either too important or too far-removed to enforce any real change in the south. Liberty tout's it's modern innovative outlook, but systems are absolutely archaic compared to competitor's. They've merged/bought companies over last several years, & all those separate systems still exist & aren't compatible with each other. Working for Liberty is like working for 5 different companies...adapting to the arrogant political style of leaders with multiple personalities, to boot.
    Yes sir, Mr. Long. That's an excellent idea, Mr. Long. Yes, our agencies love us. The employees are really receptive and feel appreciated, sir. Yep, we posted that on the website so everyone's on board. Ok, so the employee opinion survey results aren't so great again this year, but we're confident that all the "good employees" gave us high marks. The others are just disgruntled, sir. You know how those lower-paid employees are always so negative.
    Gag.

    Advice to Senior ManagementSouthwest Division RCS leaders will give you the right lip service, but they absolutely will NOT "do the right thing." You've got several chauvinistic brown-nosers on your payroll, and employee morale is truly miserable. Work/life balance is an unattainable dream down south, & we're all (nearly everywhere but Boston, I'm sure) stretched beyond realistic expectations thanks to staffing cuts where additions are obviously needed. Don't send me a paperweight. I have plenty of magnets, pens & mugs (spanning several legacy company logos). A soccer ball shaped stress ball?! What we really need is more FTE's to alleviate the widespread burnout of some of your highest performers (yes, I make that list!). Every time we catch wind of a huge agency incentive check, a management dinner (drinks a'flowing!), season tickets, corporate jets, totally unfair VIP percentages, etc...we lose a bit more hope that our years of service & personal sacrifices will ever be acknowledged with something we need more than you do...raises that cover more than one cup of CHEAP coffee each week. Just think... If we skipped a few corporate sponsorships (for name recognition? Really?), we could afford to reward our smartest workers (again, outside Boston) & even gain more FTE's to share the workload. We're exhausted. This can't be dismissed as realignment stress that time will alleviate. Competitors' head-hunters have been calling my Liberty line for 10+ years! Do you care (or even know) how loyal we've been to an organization that just can't seem to get it together?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Insurance Quicksand

    Inside Auto Claims Representative (Former Employee) Centennial, CO

    ProsGreat physical space to work in.
    Benefits and office culture marginal.

    ConsLeadership & training lacking
    Compensation was hourly, not salaried.
    Work load and metric expectations unrealistic.

    Advice to Senior ManagementCombine the various claims systems into one or two.
    Have the systems communicate to each other and management.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Senior Property Field Adjuster

    Senior Property Field Adjuster (Current Employee)

    ProsThe pros of this company are limited to the above average pay, industry standard vacation, health benefits are decent, and you are usually treated with dignity and respect.

    ConsI'm really unsure why Liberty Mutual is rated this high on websites. They must employe people to troll the internet and write reviews. I was a high performing employee who left for greener pastures. If your looking for a micro-managed, high stress, over worked job with consistent change and upper management that does not have a clue then this company is for you.

    They have implemented standard work throughout the organization and there is nothing standard about as it changes on a weekly basis. There are too many under 30 employees who are put into positions of "power"because they have a fancy master degree and have never performed the job that they telling you how to do. Keeping in mind that this review is coming from a person who is under 30 with a master degree.

    The company culture is non existent. It made me despise Boston people even more. I always thought the East Coast was full of stuck up snobs and this company solidified that thought and more. It reminds me of the scene in Christmas Vacation when Griswold is in the office and all the minions/suites are following the CEO into the meeting room. I would rather be Griswold.

    Advice to Senior ManagementI would probably listed to the front line employees more, actually act on the employee opinion survey, and formulate a company culture as its non-existent. The CEO David Long seems like a really cool and intelligent guy and when he is asked what keeps him up at night his response is attracting talent to fill openings. Well David I may shift that thought to how to retain talent because everyone top performer on the field adjusting side is gone or looking to leave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Started out great but turned into micromanaging beyond anything I've ever heard of with other companies.

    Sales Representative (Current Employee) Ahwatukee, AZ

    Prosbenefits from day one, bonus for making sales goals, free coffee and tea lots of vacation time. System upgrades, dual screens. Get to talk to people all over the country.

    ConsYou can not use the vaca time if you are not pro-rated so many people lose it at end of year. Management does not care that there are sales people cheating to make goal. You have to make up cancels first before your sales count towards goal. Every 1/4 they find a few new reports to add to your daily key metrics that will need to be met. Many system workarounds to get the job done. Phone Queues are not equal for everyone.

    Advice to Senior ManagementF a i r n e s s . Please treat all sales and for that matter the entire office the same. Do not make rules for one sales person that does not apply to another with the same numbers. Remember these are people not robots. The phone queues are not equal for everyone. This office has a rep for being a sweatshop which is a shame because it's in a great location. The turnover is 40%. Why?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Good company but loosing touch with its roots in an effort to climb the fortune 100

    Anonymous Employee (Current Employee)

    ProsBenefits and career opportunities make it a great place to start a career. Overall it is a good P&C carrier to build a career - or at least it was and is changing its culture.

    ConsKilled their pension last year (replaced with cash based bonus), and creating a competitive GE mentality around cycling through talent. Caring less about their people and more about result.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The Field Legal Department.is a terrible place to work.

    Anonymous Employee (Former Employee)

    ProsThe health insurance and 401K plans are good as is the paid time off. The offered tuition reimbursement and opportunities to apply for jobs within the company in order to advance your career. They also pay you full time wages for a 37 1/2 hour work week.

    ConsToo much work and too few hours to accomplish it. Field legal is being run with an unrealistic expectation of what can be accomplished in a given amount of time. They reduced the amount of people so that offices can barely keep up with the deadlines. Paralegals handle anywhere from 3-5 attorneys and have case loads that are between 90-150 cases each. Field legal employees were treated differently than the insurance employees, we were told constantly that we cost the company money, even though all of field legal are employees and not outside counsel. The claims offices had flexible work hours, better pay and expensive Christmas and summer parties.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Waste of time

    Customer Service Representative (Current Employee) Hoffman, IL

    ProsEasy work. We were invited to their holiday parties.

    Consnot enough work to keep busy. adjusters were very needy

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    If you have a conscience, don't sell for liberty!

    Sales Agent (Current Employee)

    ProsLarge company. Good retirement plan.

    ConsNo work life balance. Horrible renewal commission (95% of annual income is based on new business) Rates are set by state and if you happen to be in a state that has tightened the belt you will starve. Impossible to move roles once in the sales role. Rampant and accepted unethical procedures. Poor managers who don't know the job. I work for a direct manager who never sold and an area manager who never sold. If you cheat well, steal from your coworkers, and lie to customers you will be a star in this company. If not you will hate life.

    Advice to Senior ManagementHire less warm bodies and try to keep the people who their job ethically.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good Place to Learn the Insurance Business

    Personal Sales Representative (Former Employee) Warrenville, IL

    ProsThey have a very good "new hire training program" with some competitive products in the local market. Very good benefits and decent starting pay.

    ConsThey lack a follow through with training after initial 90 day period which leads to an enormous turnover rate among the sales staff. Direct management has less involvement in the career development and more to do with micro-managing your activity.

    Advice to Senior ManagementTry to spend more time qualifying managers to see if they can develop your reps. This would lead to a positive environment which in itself would help breed success and lower turnover.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Business Systems Analyst

    Anonymous Employee (Current Employee)

    ProsGood place to start a career. I had comprehensive training when I began my career with Liberty Mutual

    ConsWork life balance is not good.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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