Lidl Reviews

Updated August 25, 2015
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Sven Seidel
1 Rating

Pros
  • organized structure, strict rules, good salary (in 5 reviews)

  • good pay, good local management (if you are lucky) (in 3 reviews)

Cons
  • Hard, long hours, no social life (in 6 reviews)

More Pros and Cons

57 Employee Reviews

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  1. Helpful (2)

    Avoid like the plague

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Assistant
    Former Employee - Store Assistant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Absolutelty none what so ever

    Cons

    Constantly under staffed. Will sign you up on a part time contract (negating the benefits that come with a full time contract), but have you work full time hours. Awful team moral. The training consisted of a 20 minute talk, and you are left unsure of what to do throughout most of the day. Incredibly unorganized.


  2. soul destroying would never go back there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant
    Former Employee - Customer Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    going home some customers were a good laugh money wasn't worth it

    Cons

    management staff hours no respect AVOID AVOID AVOID

    Advice to Management

    stop hiding out back in office and staffroom and listen to your staff, bad management can ruin a store.


  3. Helpful (1)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Preston, North West England, England (UK)
    Current Employee - Customer Assistant in Preston, North West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lidl part-time (More than a year)

    Pros

    Fairly good level of pay in comparison to other supermarkets (yet not when the minimum wage rises soon, as well as the amount of work expected), staff can be pleasant to work with.

    Cons

    1. Dreadful treatment of staff. There are horror stories, too many to mention, but staff are largely considered to be a 'bundle of hours', regardless of your plans/commitments/children. Expect calls on days off where the manager truly believes you will come in to work a 10 hour shift. Rotas change without your knowledge and managers will try to make you work illegal shifts such as working until 10pm at night and then 5am the next day. Don't expect a word of thanks or gratitude either; that simply is not how Lidl works. 2. No real career progression. Yes, you may well be offered a Duty Manager role but this is a phoney title which offers very little extra pay in return for an awful lot of extra work. Additionally, at this level you will be expected to do almost anything 'for the cause'. To progress from this level takes years. 3. Levels of work. You won't believe the guidelines for what we are expected to do within a time frame, it's actually hilarious. I have NEVER managed to complete tasks within their time frame (and surprisingly I've never really been reprimanded for it either) and I suspect that management know this but it's a tactic to try and force what little more they can out of you. Those staff which are generally slower than others (I count myself amongst these people) are, depending on their status, often ridiculed. Oh, and just because you work harder doesn't mean you'll get more hours. After completing tasks, management may deem you expendable for the day and send you home. 4. Upper management look straight through you. You don't even register. 5. Monthly newsletters, competitions, induction days all point to a company with you in mind, but that is a fig leaf, quickly and rudely removed.

    Advice to Management

    Please, please think about your staff. The company is moving from strength to strength but yet still treats its workers in a draconian manner. Conditions are worsening, not improving, and without real attention you're staff turnover will continue to be very high. In short, treat people like people. I'd like to be able to fit work into my life, not my life into work.


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  5. Helpful (1)

    Shambles

    • Career Opportunities
    Former Employee - Store Assistant in London, England (UK)
    Former Employee - Store Assistant in London, England (UK)

    Pros

    Working Part Time and eventually finding a new job.

    Cons

    After being placed on Till 1 for 8 hours + per day I decided to approach a manager to explain the difficulties in feeling motivated to come to work whilst being limited to such a mundane and repetitive task day in day out. Managements response was "you need to motivate yourself". Very empowering and clearly a deep understanding / appreciation for motivation and job enrichment. Never had a performance appraisal in two years. Constantly being told you can't do this or that task without any real justification. Was never asked about development or growth

    Advice to Management

    Employ managers who truly appreciate and care about all employees growth development and job satisfaction.


  6. Helpful (4)

    Avoid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Blackpool, England (UK)
    Former Employee - Sales Assistant in Blackpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lidl (More than a year)

    Pros

    Decent pay packet at the end of the month (although when you work out the amount of hours you actually do for free)

    Cons

    When you first start you get sent to the shiny headquarters where you are given an itenary which includes a buddy system. That was non existent. In fact my 'buddy' had no input at all with me and left it to someone who was paid less and had less responsibility to show me the ropes as such. Training very very basic. For my first six weeks was shoved on the till as it was easier to do that than train me (which required time ) on bakery. Non food. Etc. Then your expected to be an expert on the day your pulled off a till. It just didn't add up. Store worked on minimal staff. And had no extra hours allocated for a few of us who started together. So basically we were classed as full time staff and not extra. So where's the training ? I'm not one for breaks, so that didn't really effect me. But if you would like a 30 min break in a 10 hour shift then I would suggest you leave the store when on break. Some staff got away with a lot due to being 'favorites' Talking to other staff frowned Upon. Customer service is non existent.and they expect you to get them out the store as soon as possible. Going against what they say in public as a company... Majority of my supervisors were awkward non compliant and came across as quite bitter when it came to helping me out. In summary if your thinking of moving to Lidl. Don't. Your shifts will always last longer. (Unpaid) No gratitude is shown Your superiors are awkward. Training is non existent And your shifts are changed very last minute , which is inconvenient if they move it to 4 am. At 9pm the previous night. Or that may just be one of the Blackpool stores?

    Advice to Management

    Embrace ideas. Listen. Train. Because if you don't then that person is going to keep asking how to do that same job taking up more of your precious time . If you expect someone to do a pallet in 15 mins. Then how about show you can do it yourself. Lastly don't moan about other staff. I saw it first hand quite a few times.


  7. Helpful (3)

    Avoid Working Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Assistant in Liverpool, England (UK)
    Current Employee - Store Assistant in Liverpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lidl part-time

    Pros

    The pay is higher when compared to most retail stores, but Lidl's biggest competitor Aldi pay some of their store assistants almost £9 an hour on a starting wage - £2 more than Lidl do, which is unfair when both stores run identically. There are also extra hours if you want them, though over the last few months that is starting to seem rare.

    Cons

    Where do I start? Over-all the company is terribly run. Not a day goes by without something major going wrong that is completely out of your hands. The delivery driver will drive off with half the stock because he is on a curfew for the Police, or he'll be 4 hours late meaning everyone will have to stay past midnight, or he won't turn up at all, or the baler breaks, or the delivery is wrong, or someone has to get sent home early because the productions is low, or the hako breaks, or the chiller breaks, ect... you get the idea. The staff in these stores are completely skeleton too. You only have 3 people on a close in some stores which makes it near impossible to be able to leave on time, especially on a Friday night when it is usually busy - and it seems to take forever the District Manager to hire someone new but it is a relief when they do. Even on a part-time contract a social life feels hard to keep as the rota will change constantly and you'll always be kept behind. New starters will not be trained either. You are told you will have a "Buddy" for upwards of 3 weeks who will help you get to grips with working for Lidl, yet this simply doesn't happen. I found myself getting all of the early shifts starting at 5am and being placed on a till for 10 hours or more, and this went on for around 9 months until someone new started. New starters do not get trained, only put on a till and they have to figure everything else out for themselves. Management are also very lazy in some stores and some new deputy managers and duty managers will happily stab their colleagues in the back if it means making themselves look good and getting them in the race for a possible promotion - so be ready to have to hold your ground when it happens. Promotions will also only happen if your "face fits". If you happen to be a very good looking female you're in luck - and if you happen to be a male who likes a bit of "banter" and will willingly sell their soul to their store manager you are also in luck. These are the types of people they want running their stores. SIckness is not taken seriously at all. Be prepared for everyone to pass around you sick note and have a good read of it. There is NO privacy, though I found HR to be very helpful in these types of situations. You will also receive no double or extra pay during bank holidays unlike other retail stores. Breaks are also not mandatory. They "say" everyone will receive a break, but these breaks are only 30 minutes during a 10+ hour shift - though it is not an unusual thing to see people go without a break at all. I myself have worked an 11 hour shift without a break or even being given a chance to drink some water. Recent production targets are also hindering Lidl. They are trying their best to save millions upon millions, which means all the stores are being squeezed. People are being sent home early all the time because the store hasn't hit it's target and I find myself being shouted at by managers to clock-out, even though I have to continue working for another hour or more without pay. This is simply to minimise the cost of Lidl having to pay you and to make the managers look good. It's a case of do more work, with less recourse. I know this is long-winded, but I honestly could go on and say more. Just don't bother working here. The business runs on salve driving, intimidation and dehumanizing management to the point they don't even see you as a person anymore, just a name on a rota with numbers next to it. I don't plan on being here much longer myself.

    Advice to Management

    Embrace individuality and creativity in the work-place. Don't always do things the same way simply because "That's how it's always been". Embrace change and treat your staff better. Let them have 2 days off in a row and perhaps be open to set hours every week.


  8. Duty manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Duty Manager in Lincoln, England (UK)
    Former Employee - Duty Manager in Lincoln, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lidl full-time (More than 5 years)

    Pros

    Good pay that about it . Sometimes you may get a thank you And no chance of progression ever Your store is perfect

    Cons

    Very high sick rate No staff On till 11pm No health and safety followed and only two members of staff on a close after 4pm... And bakery nonfood de carding c dating warehouse tills office rotation and freshness to do on your own And never ever have a break

    Advice to Management

    Need to treat your staff better


  9. Do not recommend. Very stressful and no work life balance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Lidl full-time

    Pros

    Good salary and benefits. Well known company good for your resume once you move on. Young environment and potential career development.

    Cons

    No work life balance, you need to be devoted to your jib constantly. The management is far from the employees. Board members have been working on for Lidl and grew up in the company. They do not really have contacts with competitors and other stakeholders. Obsessed by company secrets and privacy issues. Very hard to achieve comprehension f the company as well as management support. In other words, good for a couple of years then it's time to go. Headquarter in Germany requires the countries to apply group policies no matter what are the local issues. Direction and coordination from Germany is too intrusive.

    Advice to Management

    Management should open to the outside, not only to gain prices and accomplishments by great place to work but also to learn how to lead a company.


  10. Helpful (2)

    As bad as you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Store Manager in Birmingham, England (UK)
    Former Employee - Deputy Store Manager in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Higher rate of pay than many retailers, but unfortunately when working it out, 24k/annum for a 70 hour week is very poor. Fast progression within the company if you're an autocratic sociopath who wants to give their life and soul to a faceless, monstrous discount supermarket chain

    Cons

    Horribly understaffed, leading to being landed in trouble for not getting everything done despite often leaving 3 hours late and hence being unable to have any sort of social life. Recent productivity targets have worsened this situation. Very top down autocratic management, lacking in compassion and humanity. Very lengthy recruitment process, amazingly they seem to put a lot of resources into carefully recruiting managers but make no effort to retain them. Company loves systems and set ways of doing every tiny thing. Kills any hope of creativity and individuality. Awful meat grinder of a place that has claimed the souls of so many - the managers have glazed over eyes and lack any humour due to years of being demoralised.

    Advice to Management

    Please just implode as a company so no more people have to suffer your toxic legacy. I hope you realise that every staff member who quits loses you significant custom when their circle learns of the unethical practises in your stores.


  11. Helpful (1)

    Warehouse Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Lidl full-time

    Pros

    The salary and holidays were good. I enjoyed working at the central distribution centre as it was interesting and busy so the days went fast.

    Cons

    Horrible culture with very despicable people in management and senior management.

    Advice to Management

    Educate yourselves on best practice of motivation and identify how to not be influenced by the strong negative culture.



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