Life Time Fitness

  www.lifetimefitness.com
  www.lifetimefitness.com

Life Time Fitness Reviews

Updated October 20, 2014
Updated October 20, 2014
535 Reviews
2.9
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Life Time Fitness Chairman, President, and CEO Bahram Akradi
Bahram Akradi
275 Ratings

Review Highlights

Pros
  • You get a free gym membership to a great facility and good benefits (in 49 reviews)

  • I loved having a free gym membership for myself and a deep discount for my spouse (in 42 reviews)


Cons
  • You will work long hours especially if you are a Personal Trainer (in 37 reviews)

  • Upper management isn't in touch with the problems within the club (in 29 reviews)

More Highlights

149 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Overall a positive experience but must be self-directed and hungry to establish leads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Trainer in Saint Louis, MO
    Current Employee - Personal Trainer in Saint Louis, MO

    I have been working at Life Time Fitness full-time (more than an year)

    Pros

    -Much higher price point than the average training facility.

    -If you work extremely hard (I might add that being a personal trainer might be better suited to single person), the dividends can be rewarding

    -Unlike many gyms, LTF offers between 19-22% commission on each sale you make on your own. Starting out, if you get just a little support from mgmt and generate your own business you can make upwards of $1,700-$2,000+ per paycheck

    -Pretty good medical and dental insurance as well as 401K 6% match

    -Ability to network with people who have alot of connections in the community

    -When you're doing well, you can pretty much come and go as you please

    Cons

    -In order to be very successful you must make an inordinate amount of sacrifices, including your work/ life balance

    -New trainers receive very little support from mgmt in the form of leads

    -A very salesy gym. LTF offers their own products which, as a PT, you're required to buy into and sell even though many of them are a gimmicky waste of money. But this is all part of the Lifetime "Results Based Culture" malarky. One of the reasons I left was because I never fully bought into these overpriced protein powers, dietary supplements and lab tests.

    -You'll start off the first few months with very reasonable goals. My advice to any new hire would be to not "overperform" because if you knock the ball out of the park repeatedly, management will anxiously raise your goal so that your obliged to hit #'s that can become urealistic and if you miss the mark a few times they'll put you on this nonsensical performance plan which outlines things you need to do or they'll release you.

    -Over time you realize that you're not getting out what you put in. I prospected thousands of dollars worth of training business in the 2 years and 4 months I was there but got next to nothing in return. The department heads take all the promising leads themselves and take them through the hyper salesy process, inducing them to buy crap they don't want or need.

    Advice to ManagementAdvice

    Put more stock into personal trainers or "fitness professionals" who have proven themselves to be worthy of business by getting clients and retaining them. From a cost standpoint, it makes more sense as well because you won't need to waste money sending new people to certification somewhere and paying for they room and board for a week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Kids Activities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kids Activities Team Member in Syosset, NY
    Former Employee - Kids Activities Team Member in Syosset, NY

    I worked at Life Time Fitness part-time (more than an year)

    Pros

    The people and children are fantastic. I was exhausted at the end of the day but really had fun while at work.

    Cons

    You really need to love kids to work here. Often understaffed which means foregoing breaks. Also, if they feel that they are overstaffed (which they usually aren't) you will be sent home and only be paid for the time you worked (not your full shift)

    Advice to ManagementAdvice

    Rather than sending people home after they have planned their schedule around the times that they are given, you should use floating employees.

    Recommends
    No opinion of CEO
  3.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Team Member in Norcross, GA
    Former Employee - Member Services Team Member in Norcross, GA

    I worked at Life Time Fitness full-time (less than an year)

    Pros

    Free membership, getting to know the members which opens doors for new opportunities (side jobs,internships etc.), and scheduling with the supervisors to fit our schedule.

    Cons

    Upper management isn't in touch with the problems within the club. They aren't very transparent when there are major issues in the club when it comes to the actions of other team members.

    Advice to ManagementAdvice

    Stop worrying about the bottom line so much!
    Let people work over 40 hours

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    The culture is very corporate and air tight.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lifeguard in Plano, TX
    Former Employee - Lifeguard in Plano, TX

    I worked at Life Time Fitness part-time (more than an year)

    Pros

    The culture is organized and structured.

    Cons

    The people are trained to follow orders.

    Advice to ManagementAdvice

    Allow for more employee discretion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    There is always something you can take away from any job you work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services - Front Desk in Minneapolis, MN
    Former Employee - Member Services - Front Desk in Minneapolis, MN

    I worked at Life Time Fitness part-time (more than 3 years)

    Pros

    The hours are flexible and you get a free membership to all of the clubs at or below the club level you are employed at.

    Cons

    under-staffed most of the time due to manager bonus incentives for keeping department costs down which leads to bad customer experience and satisfaction and low employee morale and performance.

    Advice to ManagementAdvice

    You have to spend money to make money. Customer service and experience is really the only thing that sets you apart from other gyms. People will pay less to get a good work out if the frustration level gets there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Success in this company is the result of your sales performance, if you are motivated by that you will earn well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Engagement Advisor in Harrison, NY
    Former Employee - Member Engagement Advisor in Harrison, NY

    I worked at Life Time Fitness full-time (less than an year)

    Pros

    If you love fitness the clubs are outstanding, especially the Athletic brand locations. Free membership obviously, great tasting and mostly healthy food choices in the cafe (great coffee!).
    Daily interactions with the 'regular' members can be the highlight of your day if you like the old health club mentality when people actually socialized.
    In sales roles you get instant gratification in your paycheck, no yearly bonus. You are 100% commission.

    Cons

    You are 100% commission, so if you have a tough month you will work long hours to make more $$.
    Your managers will pressure you to work on off days or stay late to make your personal shortfall. (Don't take it personal, their compensation is based on your performance and they want a bonus too!)
    You will LIVE at the club in sales roles. Your social life becomes your colleagues and members.
    You will work weekends - no way around it

    Advice to ManagementAdvice

    Work-Life Balance - quotas seem aggressive. Many sales people are either exceptional or know tricks to boost numbers leading to higher quotas for all. MEA's would have better balance with a 8 hour shift vs 10 hours. (1 hour to workout is a joke, you never get to use it)

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The Life of an MEA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Engagement Advisor in New York, NY
    Current Employee - Member Engagement Advisor in New York, NY

    I have been working at Life Time Fitness full-time (more than an year)

    Pros

    The straight commission structure and pressure makes you stronger. Sales training provided at the beginning of your career in Minnesota and continuous monthly 'real-play' sharpens your ability to think on your feet with prospect discovery and club presentation. The sales training teaches you how to think better and ask the right questions, which I feel is an ability that can be applied to many careers in sales and business.

    If you are good at self generating business and close company leads, you can make good money, which keeps most people in the job. You have the ability to make $50K to $90K and sometimes even more if you are in Onyx to Diamond level clubs; especially if you are able to go to a pre sale.

    Life Time Fitness aims for the top 20% of the population to use their clubs. Being an MEA allows you to network with many successful business people that can help grow your book of business with referrals and network with people doing well in many industries.

    Cons

    The company changed connectivity pay and eliminated retention pay. The 14-Day money back guarantee window still stands, if someone cancels within that period, your commission is taken away. Now if a membership is cancelled within the first 30 days resulting in the lifespan of a membership being less than 60 Days, your membership/connectivity commission is taken away and your are left with $10, but still get credit for the unit on your stats. Makes it stressful to lose your commission with that extended period of time if something out of your hands makes them cancel especially when you are a straight commissioned employee.

    Average unit payout can vary from 30% to 60% depending on club level. You make money on one month of unit dues, while the club makes over $2K a year on that member just in dues.

    One of the core values is being servant minded, which sounds outdated for the 21st century. This value conflicts with pulling back retention pay while your focus is on acquisition. A member comes into your office to go over their account; you are expected to be servant minded/handed off correctly. The type of affluent members if not serviced immediately can complain about you and result in being written up.

    MEA handbook states only the last day day of the month is bell-to bell. Handbook also states the middle of the month (15th) and the two days prior to the last day of the month are normal 10 hour shifts and that last day of the month is mandatory bell-to-bell (12 hour shift) but when it comes what is communicated verbally those are bell-to-bell days. Expect to travel throughout your region for different meetings or sales trainings at a minimum of twice a month, but at least your expenses are reimbursed. Mandatory non-paid early sales trainings/meetings prior to your shift can result in your day being 14 hours if you end with the late shift.

    Advice to ManagementAdvice

    Create a compensation plan with some form of a base salary in sync with a commission structure. There are other high end fitness companies that give a base salary and this will serve as a catalyst to make MEAs feel valued as different levels of management who receives a form of base/commission. This will create a culture that would buy in more (increase effort to prevent high turnover) and not mind as much coming in on days off to push harder when there inputs are not resulting in the outputs needed.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Flexible Corporate Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Life Time Fitness full-time

    Pros

    Flexible Corporate Work Environment, Interesting health and wellness IT Initiatives

    Cons

    Limited processes for corporate initiatives

    Neutral Outlook
    No opinion of CEO
  10.  

    Good place to work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Life Time Fitness

    Pros

    Great environment! Great co-workers, and you get to enjoy the gym as a benefit.

    Cons

    Management at the time left something to be desired, both local and regional. If they don't like you, no room for advancement.

    Advice to ManagementAdvice

    Leave your personal life at the door. Employees should be evaluated according to their success or lack thereof at the company, not dependent on your personal feelings.

  11.  

    wonderful staff, that get financially kicked to the curb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Team Member in Maple Grove, MN
    Former Employee - Operations Team Member in Maple Grove, MN

    I worked at Life Time Fitness part-time (more than an year)

    Pros

    a great atmosphere, wonderful layout of the clubs, high quality equipment/locations, free membership included (20 hour minimum), reduced spa services (see position)

    Cons

    50 cents over minimum wage, no raises, over worked to make enough to support half of the paycheck you need to get by,no time to use the free membership because of the need to work more often, unorthodox need to memorize cheap mission statements that add nothing and could use that time to do restructuring of payment.

    Advice to ManagementAdvice

    redistribute pay,

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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