LifeLock Reviews

30 Reviews
3.0
30 Reviews
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LifeLock Chairman and Chief Executive Officer Todd Davis
Todd Davis
13 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Management a Bust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Agent  in  Tempe, AZ
    Former Employee - Member Services Agent in Tempe, AZ

    I worked at LifeLock full-time for more than 3 years

    Pros

    Good benefits and pay for what you do

    Cons

    Zero advancement unless you are an extreme kiss up. Zero talent management that pays little to no attention.

    Advice to ManagementAdvice

    Start over

    Doesn't Recommend
    Negative Outlook
  2.  

    No work/life balance, inconsistency and cliques

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LifeLock full-time for more than a year

    Pros

    Good benefits and pay, but you're gonna earn it!

    Cons

    No work/life balance - expected to be plugged in 24/7 - on PTO, evenings, weekends, etc. Cliques abound from executive leadership down throughout the company. Infrastructure department is consistently unstable, and one area that salaries are paid under market, which is insane since it's the heart of the company! Human Resources operates in "do as I say, not as I do" mode.

    Performance reviews are completely subjective, not based on quantifiable measurements. Bonuses are given however they fail to let you know when you're hired that each department gets a total amount of dollars for bonuses to pool and it is not really based on individual performance. The cool kids get higher than average bonuses, which means the dollars have to be made up by the others receiving lower bonuses - again, all speculative and not based on actual effort or results. Culture and values are used to hold against employees rather than to enhance and improve the environment.

    The troops are told that headquarters will remain in Tempe. However there has been an undeniable trend towards positions being eliminated in Tempe and moved to San Francisco (with no option given to those whose jobs are moved to relocate, and they are let go – some of which have been with the company for many years, others less than a year - could yours be next?). Is it just a coincidence that the President and much of her executive leadership team is from the Bay area?

    Be sure to read ““Do NOT Work Here!” dated Oct 26, 2013

    Advice to ManagementAdvice

    Pay your Infrastructure team competitve salaries. Hire a more ethical HR management team.

    Doesn't Recommend
    Neutral Outlook
  3. 6 people found this helpful  

    Bi-polar organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at LifeLock full-time for more than 3 years

    Pros

    Top notch customer service. Great communication at the CEO/CFO level.

    Cons

    Poor management throughout the organization. Hidden political agendas, blame oriented / CYA tactics. Accountability deflection by upper managment (CTO / VP level). Systemic, institutionalized dysfunction (Accountability without control). Hoarding of information. Extremely disorganized without a clear strategic direction or roadmap from a technology / product management perspective

    Advice to ManagementAdvice

    Advice to CEO/President. Cut through the political maneuvering and don't be afraid to start over with a seasoned professional management team. Understand the basic axiom that the significant problems we face cannot be solved at the same level of thinking we were at when we created them

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Senior Leadership Clueless, Employees are Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at LifeLock

    Pros

    Pay and benefits are competitive

    Cons

    Senior leadership is not trustworthy, lack of accountability and communication

    Advice to ManagementAdvice

    Listen and act at a high level to employee surveys

    Disapproves of CEO
  6. 5 people found this helpful  

    Don't Drink the Koolaide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Member Services Manager  in  Tempe, AZ
    Former Employee - Member Services Manager in Tempe, AZ

    I worked at LifeLock

    Pros

    Variety of schedules and a good product. The people in all are great to work with and have a desire to help.

    Cons

    Directors give poor direction and don't lead. They either don't understand or can't communicate company initiatives down the pipeline. VP level and up have a good vision......Managers and agents are good at implimenting andproducing.....Directors just screw it all up by playing favorites and when giving feedback there is no specifics. They focus on generalities because they don't know how to improve and grow the company.

    Advice to ManagementAdvice

    Get new Directors. The talk the talk but are far from walking the walk. Favoritism is rampit. The force people who don't want jobs to move into promotions because they perform and are related to a VP and refuse to promote or even interview people who are driven and want to move up.

    Doesn't Recommend
  7. 5 people found this helpful  

    Poor leadership that disrespects employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at LifeLock

    Pros

    Good salaries, great location, smart staff.

    Cons

    All decision come from top down. Employees are not enagaged in decision making. Project priorities constantly change but the delivery dates do not. People are constantly asked to work nights and weekends. Leadership offers "thank you" perks only to keep the face without true respect toward their people. It is not unusual when employees get yelled at my senior managers.

    Advice to ManagementAdvice

    Learn to respect and value your employees. Get some leadership training.

    Doesn't Recommend

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