LifeLock Reviews

Updated August 22, 2015
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LifeLock Chairman and Chief Executive Officer Todd Davis
Todd Davis
3 Ratings

10 Employee Reviews

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  1. Mixed Feeling

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LifeLock full-time

    Pros

    Good compensations and work environment.

    Cons

    Top-heavy organization and hard to attract talents.


  2. Good Company if you live in the area

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Neutral Outlook

    I have been working at LifeLock full-time (More than a year)

    Pros

    Flexible paid time off and floating holiday options. Good benefits from day one with employer match for 401K. Ground-level management is decent, most of the time.

    Cons

    When a policy changes, it is best to let employees know right away. Different departments get different updates, causing conflict. VERY numbers-driven in a promoted 'non-sales environment', adding high pressure to regular jobs.

    Advice to Management

    Communication is key! Don't let sudden changes go by with a casual e-mail, then change the policy a few hours later. Let the regular employees know when changes go live, instead of finding out the hard way on a call with a member.


  3. Lifelock

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty good pay, they have clubs, you can surf the internet, team meetings and 1:1's, great people, very helpful scripting.

    Cons

    Your scheduling has no room for negotiation, pay can decrease at anytime, sometimes the queue does not end.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fast paced, get used to change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at LifeLock full-time (More than 3 years)

    Pros

    Great growth potential as an individual, fast paced

    Cons

    Lots of change, top management is new, and often out of state

    Advice to Management

    Sell the company, move employees back to AZ, or move to San Francisco already


  6. Helpful (14)

    Good people, somewhat evil practices.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in Mountain View, CA
    Current Employee - Middle Management in Mountain View, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LifeLock full-time (More than a year)

    Pros

    97% of the people who work at LifeLock are great. Average talent, but very nice. Office locations and spaces are excellent, and benefits outstanding aside from the fact that they don't provide much in terms of food (which is key at least in the Silicon Valley).

    Cons

    We sell a product that is basically a sham, and we could easily own up to it and fix it but no one's at the wheel. Product management is someone clueless. They don't code, they can't design, they're not visionary marketeers, and yet the own the product???

    Advice to Management

    Simplify your message. Become an insurance company. Offer real benefit to you customers. Get rid of Rush L. and grow to a wider, more intelligent market base. Or perish in due time...


  7. Helpful (1)

    Overall, LifeLock is a nice place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LifeLock full-time (More than 5 years)

    Pros

    Good benefits. Lots of PTO! Great perks and employee gifts. Awesome co-workers! Nice work environment and culture.

    Cons

    Career development within your role is limited. Some departments seem to promote their people and others don't. Compensation is not competitive.

    Advice to Management

    Please don't be afraid to promote and reward employees that perform well. It will help with employee retention and loyalty especially as the job market improves.


  8. Helpful (6)

    Disappointed and want out, only reason I stay is for the benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Agent in Tempe, AZ
    Current Employee - Member Service Agent in Tempe, AZ
    Doesn't Recommend

    I have been working at LifeLock full-time (More than a year)

    Pros

    Good Benefits, love my co-workers.

    Cons

    Company works as a CAS system. It is quite obvious who the upper echelon are and the rest are just bottom feeders. Please do not believe the fake reviews that management adds. There is not room to move and it's all about who you know. Skills of talented people are completely overlooked. Jobs are labeled as education when really they are all sales positions.


  9. Helpful (3)

    Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Agent in Tempe, AZ
    Current Employee - Member Services Agent in Tempe, AZ
    Approves of CEO

    I have been working at LifeLock full-time (More than a year)

    Pros

    Lifelock is good company to woork for.

    Cons

    holidays are the only con, as you have to request time off for the day or just work

    Advice to Management

    NONE


  10. Helpful (3)

    Not the paradise place they say they are

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tempe, AZ
    Current Employee - Customer Service in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at LifeLock full-time (More than 3 years)

    Pros

    This is a good company to work for if you don't care much about moving up in the company and when things don't make sense you don't question anything. If you want a job where you come in, do your job and go home... not have anything invested in it- this is the job for you. Vacation time is nice and pay for certain jobs are either average or in many cases lower than average but the vacation time can help to offset that.

    Cons

    Management doesn't listen to reps, upper management... while they have an "open door policy" they frown upon actually using it. If you go to the corporate side and if you feel like you can't use the regular chain of command (hence the open door policy) you may be reprimanded. Most of the people working in this place are simply waiting for a better opportunity to come up and a lot of people are not 100% invested in the goal of the company.

    Advice to Management

    Stop using scare tactics to sell your products. Stop targeting older clients because you know they are more likely to believe the sponsors that you pay to use. Also, stop fudging member numbers and company data that is published to make the company look better than things are..


  11. Helpful (3)

    Fair opportunity for growth

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    fair benefits and opportunity for growth, some managers really believe in what they do, co-workers are fair with you, management is not always willing or able to work with individuals for various reasons. A lot of people hate working here but are only staying until the economy improves. Not a paradise place to work (as advertised) and many benefits have been scaled back or cut in whole

    Cons

    micro managed, but not overly so, just always feeling like a child and having someone continually check up on you, HR department does not work with you, some managers do not want to be there, and they reflect it, not a positive culture, if managers have favorite workers they get special treatment while others will be treated unfairly if not special.

    Advice to Management

    don't try to scare people into buying a product, find value within the product offering and go on the positive, don't target old people who will buy into what Montell Williams sells them. Also to HR don't believe rumors of co-workers and fire associates without proper knowledge, this has happened on multiple occasions and all you can do is sit and watch. It's almost like a comedy.



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