LifeLock

  www.lifelock.com
  www.lifelock.com

LifeLock Reviews

Updated August 23, 2014
Updated August 23, 2014
33 Reviews
3.0
33 Reviews
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LifeLock Chairman and Chief Executive Officer Todd Davis
Todd Davis
16 Ratings

8 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    If you like face-paced . . ."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Process Manager in Phoenix, AZ
    Former Employee - Business Process Manager in Phoenix, AZ

    I worked at LifeLock full-time (more than 3 years)

    Pros

    Good benefits!
    Good compensation package
    Industry leader
    Great brand

    Cons

    A lot of work! Long hours. Intense demands. Do more with less.
    New product emphasis: Put it in and don't worry about excellence
    Change constant, lack of clear strategy, tactics ever changing
    Everything's a priority! (So what's the priority?!?)

    Advice to ManagementAdvice

    Executive management: Superb! However, big gap in regard to workload and values between you and workers.
    Direct managers/supervisors poor leadership qualities.

    Positive Outlook
    Approves of CEO
  2.  

    LifeLock is very fast-paced and evolving as it grows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at LifeLock full-time (more than an year)

    Pros

    Lots of opportunity if you're a high-performer and committed to doing your best. The company does good things for its customers and continues to grow and evolve.

    Cons

    With fast growth comes growing pains. Some individuals in middle management and a handful above them make the growing pains worse- either because they're inept leaders of people but good individual contributors or because they're lazy and don't work as hard as the folks under them doing all the work and saving their reputations.

    Advice to ManagementAdvice

    Several key areas would benefit from re-structuring and the company would actually look better if it held leaders accountable for their mistakes instead of only holding their team accountable. Eventually when a company shows a track record of not removing staff who are holding back entire parts of the organization is actually worse than providing positive rewards for those who perform well.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    LifeLock is pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LifeLock full-time

    Pros

    They pay well.
    They promote you, if you show interest and work towards it.
    Most people you work with are great.

    Cons

    Undeserving people get promoted.
    Secret projects are hard to work around. You never know who you can talk to about them.

    Advice to ManagementAdvice

    Since going public, I felt like the company wasn't as fun. No more group happy hours, no more third-thursday breakfast, no more fun activities. Bring back fun activities.

    Recommends
    Approves of CEO
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  5.  

    New Management is the only thing wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Engineer
    Former Employee - Principal Engineer

    I worked at LifeLock full-time

    Pros

    All of my co-workers were friendly, fun, and inspiring to be around. I've learned a lot in the time I was there, and really felt the company helped me grow and invested in me.

    Cons

    When I first started (while the company was Private), the company was great. I was super happy and thought it was an amazing place to work. Once they brought in the new President, things started to go downhill. Leadership was no longer visible in the company, tons of opportunities were missed (data breach reconciliation), and the goals switched from growing the business to making it "cool" instead. This new direction does nothing for the customers, or even the stockholders for that matter. I definitely think this is the wrong route to go.

    Advice to ManagementAdvice

    Stop trying to be "cool" and act like you're a big tech company. Stay true to the real mission of protecting peoples identities and fill in all the gaps you're missing out on.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Agent in Tempe, AZ
    Current Employee - Member Services Agent in Tempe, AZ

    I have been working at LifeLock full-time (more than an year)

    Pros

    It opportunities to grow within the company, this company really cares about their employees happiness and strive to accommodate the agents.

    Cons

    High call volumes at times and since it's open 24/7 holidays you have to either schedule time off or work.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    decent job, good company ideals, but poorly run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Member Services Agent in Tempe, AZ
    Former Employee - Member Services Agent in Tempe, AZ

    I worked at LifeLock

    Pros

    fantastic benefits. before they were free 100%. now you have to pay, but theyre still great compared to the market.

    Relaxed environment. nice people. You get to help people actually. Really enjoyed my time there Would love to be in the corporate sales side of the company.

    Cons

    using software that cannot consistently run well. constantly DOWN.

    management is too fickle and worried about hurting peoples feelings. and the company comes out with these great ideas but never tests them well enough before releasing them to the public to only find out from the public that it isnt working correctly and needs to be fixed in a rush.

    They didn't required agents to up sell anything for like the first 4 years of the business. then once they had new products they only wanted agents to "educate " members on our new services and plenty of them refused to do so without being held accountable. It was really for some people because some managers did require it while others just lightly encouraged their agents to help the company actually make a profit.
     SO basically no motivation to sell. Sure, there were contests and prizes and bonuses, but in the end it comes down to commission. Isn't that how a sales position works?

    lastly, if you want to get into management, here is the secret to doing so. It's quite simple. doing this will mean you can avoid an entry level position on the phones and move straight into management without knowing much about the company and their products........Go work at Charles Schwab for a year or two. Then you are pretty much guaranteed a position as a manager or even a director.

    Advice to ManagementAdvice

    Agree with the poster below. quite picking favorites....or at least quit showing it sooooo easily. also, when you want to make a change, research it a little better first, think about how people will respond, make a decision and stick to it. Looks really weak when you go back on so many things because employees complained because "i didn't sign up for a sales job". or " QA is too hard...."
    waaaa.

    Lastly, the QA department is ridiculous. shorten the amount of calls that are to be monitored per month and get rid of half the QA agents. save some money.

    Recommends
    No opinion of CEO
  8. 2 people found this helpful  

    LifeLock- a great startup, with room for growth- but also improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Corp HQ Staff Member in Tempe, AZ
    Current Employee - Corp HQ Staff Member in Tempe, AZ

    I have been working at LifeLock

    Pros

    Although LifeLock's benefits and pay structure have become less competitive than they were when the company was in its infancy, they are still better than typical. Work-Life balance is very positive. LifeLock is a positive place to work because its services are making a real difference for consumers and actually chipping away at the universe of identity fraud- thus reducing business and consumer costs in the long-term.

    Cons

    Work environment is a bit noisy and distracting (even at corp, not just call center), however efforts to improve this seen to be progressing. Some mid-level managers (and some VP's) are not true people-leaders therefore they shouldn't be in leadership positions; but senior management (including CEO) are top notch.

    Advice to ManagementAdvice

    The company would benefit from re-organizing/re-structuring some of it's mid-level managers who aren't good communicators or leaders to positions where they can contribute in their style. Some of them have had their roles outgrow them, yet are still in the same roles trying to lead people they never speak to and are more qualified than they are. Company would also benefit from investing more in additional staff members in the business units that are stretched thin and under-staffed.

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    LifeLock is a category-creating company with high growth and opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at LifeLock

    Pros

    Rapid company growth yields personal development and stretch assignments. The ability to make a difference is present at all levels of the organization. The company places significant value on employee satisfaction with a strong benefits package and flexible leave options. I've also never encountered a more generous 401K matching policy.

    Cons

    As with many young companies, there are some growing pains as the company evolves from start-up to a more scalable organization.

    Recommends
    Approves of CEO

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