Lincoln Financial Group

  www.lfg.com
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Lincoln Financial Group Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

3.4 182 reviews

73% Approve of the CEO

Lincoln Financial Group President, CEO, and Director Dennis R. Glass

Dennis R. Glass

(93 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • They do offer a good Work-Life Balance compared with other companies in the Financial Services Industry(in 22 reviews)

  • If you can hang onto this job then there are great benefits including tuition reimbursement which is very important(in 22 reviews)


Cons
  • Recognition of work life balance seems to be declining sharply(in 6 reviews)

  • Advancement opportunities are not given on basis of merit(in 4 reviews)

54 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Fair and Frustrating

    Vice President (Former Employee)

    ProsGenerally speaking executives and upper management are paid quite well. Mid- management and lower levels are tightly managed to marker level comp. The annual incentive program (AIP) has decent targets of 10% of salary for most employees then bumping to 20% and much higher 60-100% for VPs and up.

    ConsVery slow to make decisions on everything from strategy to personnel. Lots of meetings and committees at upper level, and very little empowerment for anyone. Creates a lot of frustration.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Solid company

    Benefit Specialist (Current Employee) Omaha, NE

    ProsGood benefits, nice people too

    ConsNo cons other than the norm

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    good

    Manager (Current Employee) Lincoln, NE

    Prosfun work hard pay hard

    Conslong hours but that is work

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Horrible for Customer Service Associates

    Customer Service Associate (Former Employee) Omaha, NE

    ProsI worked here for six months in 2013. They do a very extensive background check, please do not lie about anything on your resume. They hire vendors that will follow up on each job you list on your resume and they will verify that you did indeed work at those jobs.

    If they can't verify this information, they will ask for your tax forms like your W-2 forms.

    Your education credentials will be verified as well. They called my old high school to verify that I graduated from high school. I don't have a college degree, I'm currently in college pursuing a bachelor's, so if you went to college and graduated I doubt that they will call your high school and will probably call the college you graduated from.

    But as a warning do not lie about anything. This is not the type of company where you can embellish your education and credentials. They put me in the dental department and most calls were from dental offices wanting to know what their patients benefits were. Often patients show up at their dentist's office not knowing what their dental benefits are. 80% of my calls were from dental providers.

    The other calls are from patients wanting to know what their benefits were. I had several patients that were upset because their dental benefits were not what they thought they were, and for the most part it's usually what the HR department at those companies had chosen for the employees. Insurance is a very black and white field. There's not a lot of flexibility. A lot of customers get upset by this.

    Also due to the struggling economy a lot of companies have cut back on insurance benefits so you will get a lot of unhappy people whom think it's Lincoln's fault that their benefits aren't good and that the insurance company doesn't want to pay out their benefits. You will have to have a lot of patience as you explain the situation to the customer.

    If you are new to insurance then you will find out that it's a very regulated field. I got many calls where people were severely irate and said they would call the BBB, their lawyers, etc. You have to like solving problems, and at times you need to put your detective hat on and find out why a customer's dental claim wasn't paid and explain it to the dental office or the customer.

    This is not the type of job where you can get easily upset. You need to not let people get to you. If you are that type of person then I can tell you right now you will not last here. People have cried on the phones after being yelled at by customers. I had a great supervisor but working at an insurance company wasn't for me. If you can hang onto this job then there are great benefits including tuition reimbursement which is very important.

    They have a cafeteria and a couple of break rooms there. There's even a Starbucks there. Overall it's a very stressful job because most people don't like insurance companies. Dental providers think you're an obstacle and so do patients. You have to be able to tolerate verbal and emotional abuse. You will be cursed at and yelled at.

    I could only tolerate that for six months and quit. I have had call center jobs before this one, but this one was one of the worst even though I was hired at $13 and some cents per hour. I don't remember the exact cents, but I know it was $13/hour.

    ConsMost management and leads don't like coming to help customer service associate unless the customer asks for one. My direct manager was amazing. If I needed any help then I would go to her and she would do her best to answer all my questions.

    She would take the time to train me and make sure I was doing well. She really cared about my success. I wish every supervisor was as good as she was. She is an amazing woman and its unfortunate more managers can't be like her. She respected my schedule and asked if it was okay to change it. I said yes.

    Some supervisors will change a customer service associate schedule there without asking them which is really rude. However I'm happy that my experience wasn't like that. They also have some old computer applications that are dos based like ARDIS. They really need to update the type of applications they use to look up a customer's information.

    Advice to Senior ManagementUpdate your software so it's easier to search for a customer information.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Decent....Maybe

    Anonymous Employee (Former Employee)

    ProsGreat benefits and 401k contribution

    ConsMicromanaged, poor work/live ratio, Poor work environment

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Lincoln is a great company to work for.

    Anonymous Employee (Current Employee)

    ProsThe company offers good benefits. It offers tuition reimbursement and pays for training/designations as long as they apply/improve your job skills.

    ConsUnfortunately, you have to relocate in order to grow. Also, compensation is not very competitive.

    Advice to Senior ManagementThe bottom line shouldn't be the dominant factor when making decisions that affect people's lives.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Disorganized

    Systems Administrator (Former Employee)

    ProsFlexible work schedule, exposure to technology

    ConsToo many people with hands in the pie

    Advice to Senior ManagementPay attention

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great Benefits, but Cliquey and Stuffy

    New Business Associate (Former Employee) Hartford, CT

    ProsGreat Benefits, amazing 401K contributions.

    ConsHorrible PTO allowances, cliquey environment, horrible SLG

    Advice to Senior ManagementBe a bit more progressive.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not bad, but not great either

    Marketing Contractor (Current Employee) Radnor, PA

    ProsHave been working as a contractor for over a year. As such, the pay is very good, but no benefits. Job is okay, work hours are good (no night, weekends for my position), facilities are okay and management does try to engage employees. In my department, the manager is very good and really tries despite not getting support from upper management.

    ConsThe feeling among more seasoned professionals is that if you're NOT young and attractive, you won't get hired. They definitely have a "type," at least in marketing. Seemed like they used to have a good record of hiring contractors to full-time status, but since last reorg, no movement in that direction. They have no appreciation for the hard working, highly competent contract professionals who want to be a part of the company. You can linger in limbo here for a LONG time. Also, management doesn't want to create additional positions even though some lines of business are growing and there is plenty of work to go around.

    Advice to Senior ManagementLook to your pool of current contract employees and bring them on full time. Clearly you need us, or we wouldn't be here indefinitely. We are talented, dedicated professionals who know the job and want to be part of the organization. Also, don't tell us about how you made billions in profits and then not create the needed positions so that everyone can succeed.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Won't go back

    Project Manager (Current Employee) Hartford, CT

    Prospay was decent, in line with other financial services companies, good place to start my career, but former coworkers who are still there are telling me i should be glad that I did end up leaving.

    Consshifted to an operational efficiency model rather than an innovative, employee-driven company

    No, I would not recommend this company to a friend

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