Lincoln Financial Group Reviews

Updated August 7, 2014
Updated August 7, 2014
188 Reviews

3.3
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Lincoln Financial Group President, CEO, and Director Dennis R. Glass
Dennis R. Glass
97 Ratings

Review Highlights

Pros
  • They do offer a good Work-Life Balance compared with other companies in the Financial Services Industry (in 23 reviews)

  • If you can hang onto this job then there are great benefits including tuition reimbursement which is very important (in 22 reviews)


Cons
  • Recognition of work life balance seems to be declining sharply (in 6 reviews)

  • Advancement opportunities are not given on basis of merit (in 4 reviews)

More Highlights

57 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Company is too top heavy and sales rep focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lincoln Financial Group full-time for more than 3 years

    Pros

    Nice to work for a corporate company in terms of benefits and job stability. However, the company is too top heavy with directors and Executive VP's for everything. Recent restructuring was a disaster out in the field offices and was never even piloted.

    Cons

    No room for advancement unless you live in Omaha near their home office *no thanks*. Pay is not nearly enough for the amount of stress you deal with on a daily basis.

    Advice to ManagementAdvice

    Cut the fat, there is no need to have so many executives. Start focusing on the people that make it happen every day and pay them accordingly.

    Next time you want to roll out a new program, try piloting it first and actually listen to what people who are being affected by it have to say.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lincoln Financial Group

    Pros

    Work life balance, culture, benefits

    Cons

    Political, training, growth, mixed messages,

  3.  

    Okay place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Compliance Analyst  in  Philadelphia, PA
    Current Employee - Compliance Analyst in Philadelphia, PA

    I have been working at Lincoln Financial Group full-time for more than 8 years

    Pros

    Friendly people and nice atmosphere

    Cons

    Pay not competitve when compared to other companies

    Advice to ManagementAdvice

    More merit increases

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Specialist  in  Omaha, NE
    Current Employee - Benefit Specialist in Omaha, NE

    I have been working at Lincoln Financial Group full-time for more than 3 years

    Pros

    Good benefits, nice people too

    Cons

    No cons other than the norm

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Lincoln, NE
    Current Employee - Manager in Lincoln, NE

    I have been working at Lincoln Financial Group full-time for more than a year

    Pros

    fun work hard pay hard

    Cons

    long hours but that is work

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Fair and Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at Lincoln Financial Group full-time for more than 10 years

    Pros

    Generally speaking executives and upper management are paid quite well. Mid- management and lower levels are tightly managed to marker level comp. The annual incentive program (AIP) has decent targets of 10% of salary for most employees then bumping to 20% and much higher 60-100% for VPs and up.

    Cons

    Very slow to make decisions on everything from strategy to personnel. Lots of meetings and committees at upper level, and very little empowerment for anyone. Creates a lot of frustration.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Horrible for Customer Service Associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Omaha, NE
    Former Employee - Customer Service Associate in Omaha, NE

    I worked at Lincoln Financial Group full-time for less than a year

    Pros

    I worked here for six months in 2013. They do a very extensive background check, please do not lie about anything on your resume. They hire vendors that will follow up on each job you list on your resume and they will verify that you did indeed work at those jobs.

    If they can't verify this information, they will ask for your tax forms like your W-2 forms.

    Your education credentials will be verified as well. They called my old high school to verify that I graduated from high school. I don't have a college degree, I'm currently in college pursuing a bachelor's, so if you went to college and graduated I doubt that they will call your high school and will probably call the college you graduated from.

    But as a warning do not lie about anything. This is not the type of company where you can embellish your education and credentials. They put me in the dental department and most calls were from dental offices wanting to know what their patients benefits were. Often patients show up at their dentist's office not knowing what their dental benefits are. 80% of my calls were from dental providers.

    The other calls are from patients wanting to know what their benefits were. I had several patients that were upset because their dental benefits were not what they thought they were, and for the most part it's usually what the HR department at those companies had chosen for the employees. Insurance is a very black and white field. There's not a lot of flexibility. A lot of customers get upset by this.

    Also due to the struggling economy a lot of companies have cut back on insurance benefits so you will get a lot of unhappy people whom think it's Lincoln's fault that their benefits aren't good and that the insurance company doesn't want to pay out their benefits. You will have to have a lot of patience as you explain the situation to the customer.

    If you are new to insurance then you will find out that it's a very regulated field. I got many calls where people were severely irate and said they would call the BBB, their lawyers, etc. You have to like solving problems, and at times you need to put your detective hat on and find out why a customer's dental claim wasn't paid and explain it to the dental office or the customer.

    This is not the type of job where you can get easily upset. You need to not let people get to you. If you are that type of person then I can tell you right now you will not last here. People have cried on the phones after being yelled at by customers. I had a great supervisor but working at an insurance company wasn't for me. If you can hang onto this job then there are great benefits including tuition reimbursement which is very important.

    They have a cafeteria and a couple of break rooms there. There's even a Starbucks there. Overall it's a very stressful job because most people don't like insurance companies. Dental providers think you're an obstacle and so do patients. You have to be able to tolerate verbal and emotional abuse. You will be cursed at and yelled at.

    I could only tolerate that for six months and quit. I have had call center jobs before this one, but this one was one of the worst even though I was hired at $13 and some cents per hour. I don't remember the exact cents, but I know it was $13/hour.

    Cons

    Most management and leads don't like coming to help customer service associate unless the customer asks for one. My direct manager was amazing. If I needed any help then I would go to her and she would do her best to answer all my questions.

    She would take the time to train me and make sure I was doing well. She really cared about my success. I wish every supervisor was as good as she was. She is an amazing woman and its unfortunate more managers can't be like her. She respected my schedule and asked if it was okay to change it. I said yes.

    Some supervisors will change a customer service associate schedule there without asking them which is really rude. However I'm happy that my experience wasn't like that. They also have some old computer applications that are dos based like ARDIS. They really need to update the type of applications they use to look up a customer's information.

    Advice to ManagementAdvice

    Update your software so it's easier to search for a customer information.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Decent....Maybe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lincoln Financial Group full-time for more than a year

    Pros

    Great benefits and 401k contribution

    Cons

    Micromanaged, poor work/live ratio, Poor work environment

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Lincoln is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lincoln Financial Group full-time for more than 10 years

    Pros

    The company offers good benefits. It offers tuition reimbursement and pays for training/designations as long as they apply/improve your job skills.

    Cons

    Unfortunately, you have to relocate in order to grow. Also, compensation is not very competitive.

    Advice to ManagementAdvice

    The bottom line shouldn't be the dominant factor when making decisions that affect people's lives.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator
    Former Employee - Systems Administrator

    I worked at Lincoln Financial Group full-time for more than a year

    Pros

    Flexible work schedule, exposure to technology

    Cons

    Too many people with hands in the pie

    Advice to ManagementAdvice

    Pay attention

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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