Liquidity Services

  www.liquidityservices.com
  www.liquidityservices.com

Liquidity Services Reviews

Updated December 12, 2014
Updated December 12, 2014
51 Reviews
2.2
51 Reviews
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Recommend to a friend
Approve of CEO
Liquidity Services Chairman and CEO Bill Angrick III
Bill Angrick III
33 Ratings

Review Highlights

Pros
  • Good location in downtown, good colleagues (in 6 reviews)

  • good health insurance, DC office location, interesting business model (in 5 reviews)


Cons
  • Work life balance situation is really out of control even by the beltway bandit standards (in 5 reviews)

  • The hours, the poor project management, the turnover, and the wasted talent (in 3 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Frisco, TX
    Former Employee - Technology in Frisco, TX

    I worked at Liquidity Services full-time

    Pros

    You get to read all these funny Glassdoor posts about a place you used to work. The reviews here all contain some truth.

    Cons

    Start with lost knowledge. I think there may be 3 people in IT that still know how anything works, and those people are even busier than I was because everybody needs their knowledge and experience. Everybody else who knew things quit, and the rest of the staff has been around for a year or so at most. Then there are the hours and the emergencies. I have never worked that much in my life. Projects aren't managed, they are thrown over the wall to the technical staff. Business side of the house seems to care very little about any of this, and continue to run things as they have, which is poorly. I'll end on pay, which is way too low for any of this stress. Almost nobody got a raise last year and the salaries are much lower than the market.

    Advice to ManagementAdvice

    Downsize on the business side. Remove the departments that only create work for the IT staff and no profit. Concentrate on value. You are very disorganized, and your technology department pays the price. Offer some training. Enforce reasonable hours. Eliminate offshore operation. Stop doing new things until the old things are stable.

    The IT department has a couple good leaders left and is hard working. The business should take advantage of that and not lose what they have left by stressing everybody out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology in Frisco, TX
    Current Employee - Technology in Frisco, TX

    I have been working at Liquidity Services full-time

    Pros

    You get to read all these funny Glassdoor posts about a place you used to work. The reviews here all contain some truth.

    Cons

    Start with lost knowledge. I think there may be 3 people in IT that still know how anything works, and those people are even busier than I was because everybody needs their knowledge and experience. Everybody else who knew things quit, and the rest of the staff has been around for a year or so at most. Then there are the hours and the emergencies. I have never worked that much in my life. Projects aren't managed, they are thrown over the wall to the technical staff. Business side of the house seems to care very little about any of this, and continue to run things as they have, which is poorly. I'll end on pay, which is way too low for any of this stress. Almost nobody got a raise last year and the salaries are much lower than the market.

    Advice to ManagementAdvice

    Downsize on the business side. Remove the departments that only create work for the IT staff and no profit. Concentrate on value. You are very disorganized, and your technology department pays the price. Offer some training. Enforce reasonable hours. Eliminate offshore operation. Stop doing new things until the old things are stable.

    The IT department has a couple good leaders left and is hard working. The business should take advantage of that and not lose what they have left by stressing everybody out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 12 people found this helpful  

    Horrible business model, poor leadership, toxic work environment, and more!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Optimization Manager in Washington, DC
    Current Employee - Channel Optimization Manager in Washington, DC

    I have been working at Liquidity Services full-time (more than 5 years)

    Pros

    Decent salary and benefits, decent location in DC, accessible by metro

    Cons

    IT failures: Look at the reviews and the one theme you see over and over is that IT is a mess. I can’t count the number of times that a critical system has been down. Often times we have associates in our warehouses pushing brooms because our warehouse systems have crashed. In addition, customers come to the warehouse and can’t pick up their items because we can’t ship them.

    Toxic work environment: A few years ago the retail group was dominated by a select group of individuals who had worked previously at another very large e-commerce company. This fraternity ran the operations side of the business and had NO CLUE on how to run a reverse logistics operations. Every single program that they pushed was a complete and unmitigated failure. You can walk into any of the warehouses in the network and see the remnants of their hair brained schemes (hundreds of thousands of dollars wasted on electrical, network, racking, conveyors, etc.). This expense is nothing compared to the amount that was spent improving the warehouse management system which is an absolute disaster. All of these failures were rewarded with promotions, bonuses, and accolades by the upper management for years until earlier in 2014 when there was a management shakeup. As a result of the shakeup, most of these employees have left for greener pastures. There are a few members of this “fraternity” left. They support and shield each other from well-deserved criticism and protected each other during the layoff.

    Layoffs and instability: LQDT announced a layoff in October. 10% of the workforce was laid off-many of these people had been with the company for years and were key players in warehouse operations, sales, and marketing. In addition, other employees have just disappeared off the rolls with no explanation other than the employee “no longer works for the company”. To add insult to this, a select few individuals were PROMOTED during the week of the layoffs. This is a textbook example of poor leadership. The VPs, and directors who put this together obviously do not know or care about the perception of their employees.

    Lack of leadership: Bill Angrick is a ghost in the office. You can work on the 6th floor in DC for years and see him only a handful of times. He is completely disengaged from the culture and operation in DC. I get it; he is the CEO and should not fraternize with employees. But when the ship is sinking fast, you ought to make your presence felt so that you can bolster employee morale.

    Advice to ManagementAdvice

    General Management: Clean house of the fraternity of incompetence that remains in operations. We get it, these people worked at a successful e-commerce company back in the day. This does not qualify them for anything in the reverse logistics world. They protect each other at the expense of the company and are the PRIMARY REASON that your operation has failed.

    Bill Angrick-Do you know what is even going on in your company? Do you care? When is the last time you really took a look at the leaders you have selected to run the business? I suggest you either get involved quickly or retire and start building ships in a bottle or take up needlepoint.

    CFO-Your people think you are a loose cannon. Try to act like a professional and think before you speak. When a leader in your position goes off on a rant, it makes us cringe. We question your ability to lead the company, step up and show us that you are someone worthy of our respect.

    To all of the directors and VPs who took promotions after the layoff-shame on you! You have lots of work to do when it comes to trying restore respect from your direct reports. Your relationship with your employees may be irrevocably broken.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    This company is NOT good for your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liquidity Services full-time (more than an year)

    Pros

    Location downtown DC, other than that there are no positives for working at this company.

    Cons

    Poor quality technology, poor quality managers. Bad general culture. Be careful, for you could loose several years of your working life wasting time at this very low quality company. Finally I would add that this is a no name company which future employers are unlikely to recognize.

    Advice to ManagementAdvice

    Break company up into logical units. Get out of low quality businesses. Create a coherent long term plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Full-time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Washington, DC
    Current Employee - IT in Washington, DC

    I have been working at Liquidity Services full-time (more than an year)

    Pros

    Health benefits were above average and location is great. Lots of nice, hard-working team mates.

    Cons

    Senior leadership team seem to lack care or concern for their people. Bonuses were promised then suddenly taken away with no explanation even though we are working 60+ hours a week and doing the jobs of 2 people.

    Power, ego, and fear are how these individuals manage. There is no trust and it is a very toxic environment where these leaders will curse at you, call you names, talk about you in front of your peers. Now to make matters worse, the company just laid off the only people who seemed to care at all about us in HR.

    Advice to ManagementAdvice

    If you do not take time to repair all the damage you have done to us, LSI will fall. Open your eyes and focus on the fact that nearly all of the employees in IT have shared they are looking for another job with one another.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    The company's CEO sold his stocks, what does that tell you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office
    Former Employee - Office

    I worked at Liquidity Services full-time (less than an year)

    Pros

    General laborers are great to work with

    Cons

    Lies by management, miscommunication, hidding issues from the government, being told to "sweep things under the rug", no direction, constant argueing.

    Advice to ManagementAdvice

    You aren't looking for quality career employees. You're looking for people who will turn the other way in order to receive a paycheck. If the current class action lawsuit doesn't speak volumes.....you deserve what's coming.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    I can't believe companies get away with this type of behavior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tester
    Former Employee - Tester

    I worked at Liquidity Services full-time (less than an year)

    Pros

    Got to work on technology which I love

    Cons

    No recognition for good, hard work whatsoever. Management is in another world. High turnover, I saw people coming in and out almost everyday of the week. Pay is low considering what the job is asking from you.

    Advice to ManagementAdvice

    Management is the problem so I have no other advise.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Horrible Layoffs - Avoid this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liquidity Services full-time

    Pros

    Good location in downtown, good colleagues

    Cons

    The management doesn't care for its employees. You can be fired on the same day even if you work for 10 years there. In my period I saw people being laid off (IT Team) without any notice and we are talking about people who worked for 5-7 years for the same company. The new CIO is very arrogant and his policies have really hurt the company from spring 2013. I see even some good recruiters have moved away from the company. There used to be good people but everyone moved to better places. Do NOT move here by any chance!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Good potential but a seriously mismanaged company with toxic work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Liquidity Services (more than an year)

    Pros

    Better than average benefits especially the 401k (Healthcare is good but not cheap).

    Some people (not upper management) are very smart and nice to work with but their ideas are not listened to.

    Could be good for people who want to gain experience in supply chain management and e-commerce which are rare in DC.

    Cons

    The company had a reorganization in Summer/Fall 2013 that led to a number of dramatic structural changes that were poorly communicated down the company's food chain and created an utter chaos especially in IT. The upper management has a lot of smart but really self-centric and borderline egotistic people who are driven by their personal hubris and not the greater good for the company. Most of the supply chain management people are former Amazon employees that were either let go or fired by Amazon.

    Work life balance situation is really out of control even by the beltway bandit standards. Yes, they will allow you to work from home occasionally but they will keep you working till like 1 am and then expect you to show up at an 7 am meeting with London or some other foreign time zone.

    Technology-wise they are trying to be ahead of the game (because they are REALLY behind) but there is no thought out enterprise architecture and everything is being done out of whim of the upper management. Important projects may drag on for months and stay underfunded while smaller and less important projects get done at all costs because one upper management megalomaniac said so.

    Project management processes are really immature and project managers are seen as coordinators/ scapegoats to deal with the fruits of the reorg driven chaos and overall lack of organization in the company. Very few project managers with real experience that follows any modern project management techniques and methodologies. Everything is super waterfall and they can't even get waterfall right let alone anything that even remotely reminds of agile.

    It was also unusual to see a lot of people who have been able to gain a lot of power through their knowledge of supply chain management in the field but proved to be complete bottlenecks in every project the company would take on. Those people intentionally sabotaged certain projects/activities to maintain that siloed power of theirs. Some key and smart people, who have greatly contributed to the company's growth, quit the company with no notice because of such individuals.

    The environment is extremely toxic and there is a general mistrust between different parts of the organization which contributes to greater senses of discontentedness for employees. Overall, it was the most horrible place I've ever worked at in my 10 year career and, trust me, I'm not bitter or emotional about it.

    Advice to ManagementAdvice

    Quit the company and hire better people in your stead.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not worth the stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Washington, DC
    Former Employee - Technology in Washington, DC

    I worked at Liquidity Services full-time (more than 3 years)

    Pros

    At least in IT, you will get to touch everything. The technical people you work with are mostly very good at their jobs, and some of the IT management is also very good.

    Cons

    Everybody does everything all the time. Work hours? Are work hours somehow different from non-work hours? You might forget working there. 24 hours a day, baby, supporting whatever the business wants to do this moment. Project Management won't (or can't) control their projects to keep new features and requirements from constantly coming in, so you are left to meet the deadline for A, but delivering A and B and C and so on.

    Oh, and let's not forget the nearly constant work to support what is already in place. Big legacy stack that never goes away because the business can't decide what it wants to focus on, and most of the knowledge to support it got tired of this and left already, so when things break, they break hard.

    In a nutshell, this is a place with talent, and it is losing the talent because the business is driving them to interesting projects at other companies that don't run so lean.

    Advice to ManagementAdvice

    The CIO (L. C.) knows what he is doing. Please, please listen to him and give him what he needs to succeed. He can't succeed without 2x the current staffing levels, maybe more, and you need to adjust your expectations because they are killing the business. You have already lost some of your best minds, and the rest are one more incident away from walking to greener pastures.

    Also, do you want to be one company, or three? Seven? Ten? The fragmentation is killing you, and your employees. Clean house in the upper ranks, unite the company, let legacy die, and get a plan that doesn't change every hour.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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