Liquidity Services

www.liquidityservices.com
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Liquidity Services Reviews

Updated February 26, 2015
Updated February 26, 2015
19 Reviews
1.0
19 Reviews
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Approve of CEO
Liquidity Services Chairman and CEO Bill Angrick III
Bill Angrick III
19 Ratings

Review Highlights

Pros
  • Good location in downtown, good colleagues (in 6 reviews)

  • good health insurance, DC office location, interesting business model (in 5 reviews)


Cons
  • Work life balance situation is really out of control even by the beltway bandit standards (in 5 reviews)

  • The hours, the poor project management, the turnover, and the wasted talent (in 3 reviews)

More Highlights

19 Employee Reviews Back to all Reviews

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  1.  

    Fantastic but Ended Abruptly with Unexpected Layoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Department in Washington, DC
    Former Employee - Human Resources Department in Washington, DC

    I worked at Liquidity Services

    Pros

    The people on my HR team were fantastic! We worked as one collective unit -supporting each other, sharing knowledge - total team work - it was my favorite job I had ever had in my life!

    Cons

    Other groups of the company were not as cohesive. Employees were fearful about the continuity of the company, promised bonuses were not paid out, salaries were below market. Morale was low in most teams.

    Advice to ManagementAdvice

    They have a lot of data from the engagement survey which clearly identified how the employees truly feel. Make some sweeping changes and listen to your valued employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Avoid working at Liquidity Services, Inc. at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Liquidity Services full-time (more than 3 years)

    Pros

    There are a handful of good people that work in the DC office and a few operations units around the country.
    Decent salary and benefits

    Cons

    The leadership in the retail supply chain group is absolutely abysmal. As mentioned in other reviews, the team that came over from Amazon is quite possibly the worst group of sociopaths I have ever had the misfortune of working with in my career. For the most part, the leaders in the "Amazon rejects" group value visible performance more than actual performance. If you do your job, are not a self-promoter, and didn't get booted out of Amazon for some unknown reason, you may be on the chopping block when the next round of reviews or layoffs comes around. On the other hand, if you are in the old-boys network of Amazon rejects, you and your job will be safe, irrespective of your lack of productivity, qualifications, social skills, or leadership abilities. I saw people in leadership positions hibernate for months, without a word on a conference call, KPI call, etc. and somehow avoid being terminated or laid off.

    Overall, the current situation that LQDT is dire. Either the management makes some tough decisions and closes buildings and eliminates redundancies in the organization on both the govt and retail groups, or the entire ship is going to sink. For starters, there are more VPs and directors in this company than you could ever imagine. Based upon their skill set and overall competence, many of these individuals would be lucky enough to land a gig working the deep fat fryer at a Kenny Rogers Roasters. I don't think it would be too difficult to eliminate some of these jobs without affecting the organization one bit.

    Advice to ManagementAdvice

    You need new blood, new ideas, and a reorganization of the leadership in the RSCG. If you continue with this team, you will not be able to stop the downward slide of the organization.

    Advice to the CEO-"stay positive"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Working at Liquidity Services feels like working at a startup company, that is about to go bankrupt...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Channel Operations Manager in Plainfield, IN
    Current Employee - Senior Channel Operations Manager in Plainfield, IN

    I have been working at Liquidity Services full-time (more than a year)

    Pros

    We will be able to liquidate our assets on Liquidation.com very easily.

    Cons

    The big issue that I foresee in the future is the earnings results that are coming up in 2015. If we don't show a profit, we might as well start dismantling this operation.

    GENCO + FedEx = Stiff competition for a company that is struggling to keep pace with ancient technology and a hollowed out management team

    Most of the descent managers have left the retail supply chain group. What is left are a few individuals who feel like riding out the storm. There is not one leader in this group that has the character, vision, or will to help the RSCG turn the corner.

    Advice to ManagementAdvice

    The top tier operations managers in the RSCG are incompetent. You should clear house and leverage the GMs that have years of experience and make them the leaders to follow. Promote these individuals to lead the operations teams and use their experience to dig us out of the hole that we are in.

    Stop astroturfing the reviews here on glassdoor or do a better job disguising the fact that you have a PR team writing some of these reviews.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Frisco, TX
    Former Employee - Technology in Frisco, TX

    I worked at Liquidity Services full-time

    Pros

    You get to read all these funny Glassdoor posts about a place you used to work. The reviews here all contain some truth.

    Cons

    Start with lost knowledge. I think there may be 3 people in IT that still know how anything works, and those people are even busier than I was because everybody needs their knowledge and experience. Everybody else who knew things quit, and the rest of the staff has been around for a year or so at most. Then there are the hours and the emergencies. I have never worked that much in my life. Projects aren't managed, they are thrown over the wall to the technical staff. Business side of the house seems to care very little about any of this, and continue to run things as they have, which is poorly. I'll end on pay, which is way too low for any of this stress. Almost nobody got a raise last year and the salaries are much lower than the market.

    Advice to ManagementAdvice

    Downsize on the business side. Remove the departments that only create work for the IT staff and no profit. Concentrate on value. You are very disorganized, and your technology department pays the price. Offer some training. Enforce reasonable hours. Eliminate offshore operation. Stop doing new things until the old things are stable.

    The IT department has a couple good leaders left and is hard working. The business should take advantage of that and not lose what they have left by stressing everybody out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Moved on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology in Frisco, TX
    Current Employee - Technology in Frisco, TX

    I have been working at Liquidity Services full-time

    Pros

    You get to read all these funny Glassdoor posts about a place you used to work. The reviews here all contain some truth.

    Cons

    Start with lost knowledge. I think there may be 3 people in IT that still know how anything works, and those people are even busier than I was because everybody needs their knowledge and experience. Everybody else who knew things quit, and the rest of the staff has been around for a year or so at most. Then there are the hours and the emergencies. I have never worked that much in my life. Projects aren't managed, they are thrown over the wall to the technical staff. Business side of the house seems to care very little about any of this, and continue to run things as they have, which is poorly. I'll end on pay, which is way too low for any of this stress. Almost nobody got a raise last year and the salaries are much lower than the market.

    Advice to ManagementAdvice

    Downsize on the business side. Remove the departments that only create work for the IT staff and no profit. Concentrate on value. You are very disorganized, and your technology department pays the price. Offer some training. Enforce reasonable hours. Eliminate offshore operation. Stop doing new things until the old things are stable.

    The IT department has a couple good leaders left and is hard working. The business should take advantage of that and not lose what they have left by stressing everybody out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 14 people found this helpful  

    Horrible business model, poor leadership, toxic work environment, and more!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Optimization Manager in Washington, DC
    Current Employee - Channel Optimization Manager in Washington, DC

    I have been working at Liquidity Services full-time (more than 5 years)

    Pros

    Decent salary and benefits, decent location in DC, accessible by metro

    Cons

    IT failures: Look at the reviews and the one theme you see over and over is that IT is a mess. I can’t count the number of times that a critical system has been down. Often times we have associates in our warehouses pushing brooms because our warehouse systems have crashed. In addition, customers come to the warehouse and can’t pick up their items because we can’t ship them.

    Toxic work environment: A few years ago the retail group was dominated by a select group of individuals who had worked previously at another very large e-commerce company. This fraternity ran the operations side of the business and had NO CLUE on how to run a reverse logistics operations. Every single program that they pushed was a complete and unmitigated failure. You can walk into any of the warehouses in the network and see the remnants of their hair brained schemes (hundreds of thousands of dollars wasted on electrical, network, racking, conveyors, etc.). This expense is nothing compared to the amount that was spent improving the warehouse management system which is an absolute disaster. All of these failures were rewarded with promotions, bonuses, and accolades by the upper management for years until earlier in 2014 when there was a management shakeup. As a result of the shakeup, most of these employees have left for greener pastures. There are a few members of this “fraternity” left. They support and shield each other from well-deserved criticism and protected each other during the layoff.

    Layoffs and instability: LQDT announced a layoff in October. 10% of the workforce was laid off-many of these people had been with the company for years and were key players in warehouse operations, sales, and marketing. In addition, other employees have just disappeared off the rolls with no explanation other than the employee “no longer works for the company”. To add insult to this, a select few individuals were PROMOTED during the week of the layoffs. This is a textbook example of poor leadership. The VPs, and directors who put this together obviously do not know or care about the perception of their employees.

    Lack of leadership: Bill Angrick is a ghost in the office. You can work on the 6th floor in DC for years and see him only a handful of times. He is completely disengaged from the culture and operation in DC. I get it; he is the CEO and should not fraternize with employees. But when the ship is sinking fast, you ought to make your presence felt so that you can bolster employee morale.

    Advice to ManagementAdvice

    General Management: Clean house of the fraternity of incompetence that remains in operations. We get it, these people worked at a successful e-commerce company back in the day. This does not qualify them for anything in the reverse logistics world. They protect each other at the expense of the company and are the PRIMARY REASON that your operation has failed.

    Bill Angrick-Do you know what is even going on in your company? Do you care? When is the last time you really took a look at the leaders you have selected to run the business? I suggest you either get involved quickly or retire and start building ships in a bottle or take up needlepoint.

    CFO-Your people think you are a loose cannon. Try to act like a professional and think before you speak. When a leader in your position goes off on a rant, it makes us cringe. We question your ability to lead the company, step up and show us that you are someone worthy of our respect.

    To all of the directors and VPs who took promotions after the layoff-shame on you! You have lots of work to do when it comes to trying restore respect from your direct reports. Your relationship with your employees may be irrevocably broken.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    This company is NOT good for your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liquidity Services full-time (more than a year)

    Pros

    Location downtown DC, other than that there are no positives for working at this company.

    Cons

    Poor quality technology, poor quality managers. Bad general culture. Be careful, for you could loose several years of your working life wasting time at this very low quality company. Finally I would add that this is a no name company which future employers are unlikely to recognize.

    Advice to ManagementAdvice

    Break company up into logical units. Get out of low quality businesses. Create a coherent long term plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Full-time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT in Washington, DC
    Current Employee - IT in Washington, DC

    I have been working at Liquidity Services full-time (more than a year)

    Pros

    Health benefits were above average and location is great. Lots of nice, hard-working team mates.

    Cons

    Senior leadership team seem to lack care or concern for their people. Bonuses were promised then suddenly taken away with no explanation even though we are working 60+ hours a week and doing the jobs of 2 people.

    Power, ego, and fear are how these individuals manage. There is no trust and it is a very toxic environment where these leaders will curse at you, call you names, talk about you in front of your peers. Now to make matters worse, the company just laid off the only people who seemed to care at all about us in HR.

    Advice to ManagementAdvice

    If you do not take time to repair all the damage you have done to us, LSI will fall. Open your eyes and focus on the fact that nearly all of the employees in IT have shared they are looking for another job with one another.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    The company's CEO sold his stocks, what does that tell you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office
    Former Employee - Office

    I worked at Liquidity Services full-time (less than a year)

    Pros

    General laborers are great to work with

    Cons

    Lies by management, miscommunication, hidding issues from the government, being told to "sweep things under the rug", no direction, constant argueing.

    Advice to ManagementAdvice

    You aren't looking for quality career employees. You're looking for people who will turn the other way in order to receive a paycheck. If the current class action lawsuit doesn't speak volumes.....you deserve what's coming.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    I can't believe companies get away with this type of behavior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tester
    Former Employee - Tester

    I worked at Liquidity Services full-time (less than a year)

    Pros

    Got to work on technology which I love

    Cons

    No recognition for good, hard work whatsoever. Management is in another world. High turnover, I saw people coming in and out almost everyday of the week. Pay is low considering what the job is asking from you.

    Advice to ManagementAdvice

    Management is the problem so I have no other advise.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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