LiveOps
2.8 of 5 147 reviews
www.liveops.com Santa Clara, CA 150 to 499 Employees

LiveOps Reviews

Updated Jul 6, 2014

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2.8 147 reviews

                             

40% Approve of the CEO

LiveOps President, CEO and Director Marty Beard

Marty Beard

(47 ratings)

45% of employees recommend this company to a friend
88 Employee Reviews Back to all reviews
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    1 person found this helpful  

    In some instances, this job is like a telemarketing job that with incoming calls.

    Telemarketer- LiveOps Calls Us Operator Agents (Current Employee)
    Phoenix, AZ

    ProsI will give an example of what working here is like. Think of all those nifty products that are sold on TV at 1 or 2 am. You call the 1-800 number and you get a LiveOps operator. You order product, and you want to hang up, that is when the magic starts, You are scripted to read and up sell to the customer at least another 5 offers before you can place the order or the customer threatens to hand up, and you are monitored on your call time you can not go over, because you are being paid a whole quarter per minute! Yes that's right a quarter per talk time only....example you work an eight hour shift, and in 8 hours you get 60 minutes total, if you are lucky of talk time you get paid a quarter x 60 = $15 for an 8 hour shift!!!! And don't forget you are supposedly self employed, so you gotta pay your own taxes. Oh and just try to make the conversation with the customer long you will get called out on that too, How this place stays in business is really beyond me. Oh yeah let's not forget the extra $1 you get if you are lucky enough to do an up sell after making the customer listen to 10 offers after they placed the order and they do it just to get off the phone.....Now I can afford that porshe I've been saving up for!

    ConsRefer to the above!!!!!!!!!!!!!!!!!!!!!! The pros and cons are the same there are no pros, People will say oh at least you don't have to drive to your job...that is good Because in this case if you did had to drive to LiveOps could not afford to on LiveOps quarter per minute

    Advice to Senior ManagementManagement is set up the way they are because they claim that we are self employed people!
    That is why they are rude and not helpful...by law they can't help you, because if they did that jeopardize the fact that they say we are self employed. Do you guys get it now. They gotta walk that fine line or uncle sam will force them to pay by the hour and not get away with paying a quarter per minute

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    BIGGEST SCAMMERS ON THE PLANET

    Insurance Agent (Current Employee)

    ProsI CAN'T THINK OF ANY

    ConsThey make you believe you can make money with them, so you take a huge number of exams, get insurance licenses in three states and I even added another one. I passed the oral exam and written exams and was pretty excited to go on my first call. After my first day of calling, I got a report that said I didn't meet my commitments, which was a total lie, because I was on the phone the whole time. Their report says I logged off, which I never logged off during my commitment. This happened every day for a week and I never could get anyone to help me. I finally got a nice lady that told me my modem was not the right one, so I went out and spent more money on a Static IP line to make sure Live Ops wasn't logging me off somehow, when in fact I was online. Even after I had the Static IP line installed, it was still giving me a report that said I wasn't making my commitments and my performance was bad. I even sent them copies of reports that showed them I was online the whole time, and they still wouldn't listen and told me some bs about that being the total time I was on the phone but I had logged off, which I never did. Well duh, so how can they say I'm not online, when it shows that I was online? There's nobody to talk to there, no live human, and agents can't talk to the IT person, so there's absolutely no help available. So, whatever you do, please do not get hooked into believing this company is legit because it is far from the truth. A few times I was on the phone I got no calls at all and one day I got one call and made $.85. You can sit there for hours with no calls. It's a shame that people get scammed into working for a company like this when we are all out there struggling to make a living.

    Advice to Senior ManagementYou need to provide real help to your agents and have a phone number to an IT person, and a phone number for live help, that is, if you care. An agent cannot get help from anyone there. The only help I got was a danged report from the person I sent an email to, which I could look up myself. I got no help whatsoever from anyone so I had to quit so I could make a living. Plus, how could we approve of the CEO when we can't even see who that person is. Your system apparently kept logging me off and I had no idea it di, because my phone panel read "available." So how can a person know if they are logged off on your end, when my end says I'm not?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Not a good company if you want a career

    Anonymous Employee (Current Employee)

    ProsSome days you can work from home
    Most co-workers are easy to collaborate with
    Decent benefits

    ConsSome individuals in management roles that are under trained and under educated
    Horrendous turnover - people quit every week, there are layoffs nearly every quarter and people are let go secretly.
    Extremely political environment - skills, education and hard work don't get rewarded. Those that are willing to play office politics do
    No kudos for work well done but verbal confrontation if there are any issues
    Very poor work/home balance. They delegate more work than an individual can handle and do nothing if it can't be completed.
    Low morale in the office
    Promotions and raises are few and far between so if you choose to work at LiveOps negotiate high from the start
    Company has downsized corporate location 3 times in a few short years

    Advice to Senior ManagementFind a better middle management team that can do the job.
    Get a clear business plan and communicate it to employees instead of repeating the same message over and over.
    Change the company culture because there is none.
    Care about your human resources and focus on retaining talent

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good place to work

    Call Center Agent (Current Employee)

    Prosfreedom to live the way you want to

    Consslow in the summer months

    Advice to Senior Managementmore training and know what calls you will get

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    1 person found this helpful  

    working for liveops

    Anonymous Employee (Current Employee)

    Prosflexible schedule, open 24 hrs decent pay

    Conshard to get hours, have metrics to get good call volume, can let you go for no reason do not depend on as main income

    Advice to Senior Managementcommunicate better with ic on what they did wrong

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    2 people found this helpful  

    4+years Contractor -- LiveOps = Unethical

    Contractor (Current Employee)

    ProsSchedule flexibility, interpersonal refinement, and rewarded challenges

    ConsVocal sweatshop, no transparency, unethical procedures, no growth opportunity, scarce product info, effort and pay is = to outsourcing only it's native

    Advice to Senior ManagementTake a pay cut and contribute to the recession. Give growth and 'employee' opportunities for showmanship and longterm producers. Put more time and appreciation into your revenue generators instead of exploiting them and their remote circumstance. Have some dignity. It's obvious that you're leaching off of the concept of draining new energies (people who are new to, and see the freedom of schedule) to keep from compensating those that have tenure, a strong skill set, and expectations.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Great company-

    Anonymous Employee (Current Employee)

    ProsManagement that doesn't help employees, turns people away when looking for assistance. If you ask questions, the management wont help. When questioned about needing work, there is no trust.

    ConsGreat concept, but does not listen to ideas that will help improve the company.

    – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    I love working at Live Ops.

    Work At Home Agents (Current Employee)
    Charlotte, NC

    ProsI get to work at home...no gas or drama!

    ConsIf the economy were better, sales would be higher.

    Advice to Senior ManagementPromote from within.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work for

    Independent Agent (Current Employee)
    Washington, IL

    ProsYou make your own income.

    ConsIts harder to start out.

    Advice to Senior ManagementYou do a great job

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Love It

    Customer Service Representative (Current Employee)
    Dallas, TX

    ProsIt allows me to work at home, with a flexible schedule.
    The pay is good if you get calls for the whole 30 minutes you work.

    ConsThe schedules allow 30 minute increments, and is hard to get if you're not on the scheduler by a certain time each week.
    You have to upsell many many products for each call.
    You are paid per minute on calls, not per hour of work time.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at LiveOps reviews and ratings — including employee satisfaction and approval rating for LiveOps CEO Marty Beard . All 88 reviews posted anonymously by LiveOps employees.