LiveOps

  www.liveops.com
  www.liveops.com

LiveOps Reviews

Updated November 17, 2014
Updated November 17, 2014
221 Reviews
3.6
221 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
47 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 10 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 15 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

149 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Nice company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor (less than an year)

    Pros

    Consistent paychecks flexible schedule easy training good communication

    Cons

    nothing really yet will continue to montior

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    LiveOps is a good option for people who want to earn money by working at home with flexibility on committed hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Customer Service
    Current Employee - Sales/Customer Service

    I have been working at LiveOps part-time (less than an year)

    Pros

    LiveOps is good for those who enjoy talking on the phone and selling.The highest compensation potential is for licensed insurance agents. There are many other types of programs that agents can elect to participate in, and compensation varies by the program. What's attractive about working as a LiveOps Agent is establishing work-life balance.

    Cons

    One down side of working with LiveOps is that agents need to be able to tolerate rejection, and the level varies by the program. Another down side is that there is literally no way to speak to LiveOps staff. The only way to communicate with them is through an internal online messaging system similar to e-mail, and sometimes responses can take a day or more to receive.

    Advice to ManagementAdvice

    For the insurance programs, I think licensed agents should only receive qualified leads, which would make the calling experience more gratifying for both the callers and agents. Having experienced agents work with unqualified callers often becomes frustrating for everyone. Since LiveOps does have some programs where non-licensed agents screen callers and then transfer qualified leads to licensed agents, I don't know why it isn't done that way across the board. Not only would it be much less frustrating, but it would probably be much more productive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Growing Company - Superb Culture and Values - Nice to work remotely!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Remote, OR
    Current Employee - Customer Service Representative in Remote, OR

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    it's nice to be an employee and work remotely, from home. LiveOps is outstanding with regards to including and keeping remote team members in the loop. The company's culture and values are back where they should be, or rather, are where they were when offered this position and what was working to become successful! They are focused on the client and on the customer, as well empowering employees to make the best choice.

    Cons

    A few 'resilient' apples (managers/directors) - hold information too close, micro every step, have their hands in too many projects....resilience, belief and trust in team members is good; rigid, disbelief and doubt not so good.

    Advice to ManagementAdvice

    Continue the path we are on. Obviously, the more transparent and the more we learn from a few mistakes, will result in investment from all in the culture and values, leading to increased growth and focus!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    The Future is Bright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    What a difference a few months makes! After several bumpy years under our former CEO, Vasili is working hard to right the ship and grow the company. I am encouraged by new vision and direction. LiveOps has a close knit team that works well together.

    Cons

    LiveOps used to offer excellent health benefits but times are changing and the most comprehensive plans are no longer available, which is disappointing.

    Advice to ManagementAdvice

    Stay focused. Encourage accountability, structure, and celebrate success.

    Positive Outlook
    Approves of CEO
  6.  

    A great place to make an impact and affect change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    LiveOps is a growing and evolving company that has been around for 13-years. Sounds weird to describe it as growing and evolving after so much time but it still is. Regimes of management have changed and alternated the direction and focus of the company over time. The new CEO, Vasili Triant, is about uniting both parts of the business - the BPO and the SaaS side - and bringing us together as one LiveOps. One culture. One goal. It's great. There is a lot of opportunity to affect change here and help the company get better and better.

    Cons

    LiveOps has a great product but has lacked focus and execution over the past few years. There hasn't been a lot of structure around critical functions such as Product Management and Engineering. The teams have been left to forge for themselves as the previous culture bread a lack of accountability and responsibility. All of that is changing for the better but that change takes time. It's not easy to change a company's culture but I believe the current leadership team has the right ideas and paths forward outlined. Now it's time to execute.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company not only turning itself around but leap frogging!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    The company has overnight transformed itself back into what made it great - employees & customers being #1. The shift from the past CEO(and his band of merry men), who almost destroyed the company, to the new Executive Team has been a complete 180 and nothing short of amazing. The future looks bright and I am excited to see the results of what we are doing. The balance of work and life has started and the company's core values are starting to be lived day to day.

    Cons

    Many people get confused if LiveOps is an BPO of a Saas company, whereas it is a Customer Service & Sales solutions business.

    Advice to ManagementAdvice

    Drive the vision more aggressively, continue with the changes and direction, and leave the past regime to destroy another company!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Caring Management and great work environment makes LiveOps a great employment choice. LiveOps will help you grow as an individual.

    Cons

    LiveOps is not a giant company so in some roles you may not have 24 hour mentoring to help get up to speed.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Gallup, NM
    Current Employee - Call Center Agent in Gallup, NM

    I have been working at LiveOps part-time (more than 3 years)

    Pros

    You can work your own hours, you are in control of your time.

    Cons

    You may not be able to control how much call volume goes your way.

    Advice to ManagementAdvice

    They are amazing.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Team Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Redwood City, CA
    Current Employee - Senior Software Engineer in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Good Team work,Flexible work hours, WFH culture.

    Cons

    Changed tech direction too often

    Advice to ManagementAdvice

    Stay focus !!

    Recommends
    Neutral Outlook
  11. 1 person found this helpful  

    Awesome Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Cincinnati, OH
    Current Employee - Sales Representative in Cincinnati, OH

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    Work from home, schedule and work as much as you want to or as little as you need to, training is available on a wide variety of products and management is great as well.

    Cons

    Need a quiet office space, no benefits aside from working from home which is a huge plus when you can work from home so it is so flexible. The compensation is slow to begin with but with all of the incentives you make up for it..

    Advice to ManagementAdvice

    None at all

    Recommends
    Positive Outlook
    Approves of CEO

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