LiveOps Reviews

I worked at LiveOps as a contractor

Pros – You will get paid for your work. You make your own hours and the schedule requirements are flexible.

Cons – Liveops is not a reliable "job." They are intended to use as additional income only. They will terminate your contract and never give you proof as to why. They terminated my contract once because they claim I never renewed my contract, which was a lie. They also claimed that I committed a violation that NEVER happened. This company will flat out make up reasons to terminate your contract and never respond to your messages or concerns. My experience with them was the most ridiculous work-related situation I have ever encountered. My advice is: If you work for them, make all the money you can, but NEVER get too comfortable and always keep other jobs or sources of income. You can't build a solid house on a shaky foundation.

Advice to Senior Management – Have a conscious. Start doing the right thing. Do not terminate an agent's contract without providing proof of wrong doing. Have better communication where you can actually speak to a human instead of emails that do not get responded to.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at LiveOps as a contractor for more than a year

Pros – None. They are the worst place to contract ever.

Cons – They will boot you for no reason and never give proof.

Advice to Senior Management – Get it together. Prove why you are dismissing contractors and give them an opportunity to correct whatever you are dismissing them for. Or at least answer their post boxes when they ask why they were termed.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at LiveOps part-time for more than a year

Pros – Liveops is definitely a legit company. I've worked for them for about 2 years and have never had a problem with pay. Liveops indiscriminately sells products and does customer service for many different companies.

Live ops sales products for some legit companies like Pizza Hut and 1-800 FLOWERS. (See cons.)

You can get back to back calls during their busy season if you prove you're reliable and a good sales person.

Cons – Liveops does what the company they're selling or doing customer service for hires them to do. So the customer service rep (you) ends up selling a LOT of VERY questionable products and working as an accomplice in many underhanded sales methods. For example, you will be selling books by people who have gone to jail for being con men and giving out fake customer service numbers to customers.

The pay can be ridiculously low. Liveops pays by the minute of talk time.

You can get very few calls during their non-busy seasons and if you arent' the best sales person. I mean like 2 two minute calls an hour. Real talk.

Advice to Senior Management – Yall know what I'm talking about.

No, I would not recommend this company to a friend

I have been working at LiveOps full-time for more than 3 years

Pros – Ability to work from home
Decent Medical Package
Matching 401K

Cons – Overworked, underpaid, cliques, low morale, disorganization, little direction, constant fires that need to be dealt with, layoffs every quarter, constant changes to supposedly make things better, but they end up only adding to the workload, unprofessional and uneducated managers (I have a degree, and my supervisor does not. I'm actually not even sure how she even has a job at all actually), no hope of advancement, no job security, horrible communication, lack of clear goals, office politics and gossip.

Advice to Senior Management – Figure out where the company is going and communicate the plan to all of the employees, not just CA employees and Directors, make every employee feel valued, compensate employees more, encourage more interaction between employees in the office and those who work remotely so remote people don't feel so completely cut off and looked down upon. Realize that most of the "Community" department is really unhappy because they feel overworked, unappreciated, and underpaid and are actively seeking employment elsewhere. I don't know one person who is happy. Also, bring back the opportunity to ask anonymous questions at All Hands meetings. Everyone is afraid to ask questions now (if they are actually even given the opportunity).

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at LiveOps

Pros – You get to choose your hours/days... kinda.. more about this in "cons"

Cons – They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

Advice to Senior Management – Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.

No, I would not recommend this company to a friend

I have been working at LiveOps

Pros – You can work whenever you want
Answer infommercial calls from home.

Cons – Caveat Emptor!
1. It cost 50.00 to pay them for a background check
2. You can work whenever you want however, It's very hard to click on the days and times that you want to work because on Thurs the schedule is released and thousands of suckers across the country are all waiting for it, so while you click on certains times to work on for ex: Monday by the time you finish clicking all the time slots for Monday al the slots for Tues, Weds Thurs and Fri are gone! There are always Sat and Sunday slots available
3. You only get paid for the time you TALK! So if you aren't being transmitted any calls and you sit there for 2 hours you only get paid for the calls you answered. It pays .25 per minute for most calls.
4. They are Unforgiving you will use a script that has a slew of extra add ons to offer the customer you are graded on this attached to your empoyee number in percents. The less add ons you sell the more you suck! Then you get less calls routed to your line! Right now I have been logged in for 2 hours 20 minutes and I am at a 94% out of 100% rank and I have 27 minutes of talk time which equals about 5.00 if i get lucky!
5. They are also unforgiving if you have a computer glitch! Say you logon and suddenly your internet goes out perhaps it's your cable companies fault and not yours well then Liveops will not forgive you if you signed up to work and can't log on. Stuff happens! Well, they will knock down your percent everyone starts with 100% say you go down to 95% wel, guess what? You will get one call per hour and two if you are lucky! The only way to get it to go back up to 100% is to work fifty, 30 minute time slots and if you only work part-time it could take you 3-6 months to get your percent back to 100%
So you can be signed on for 4 hours and earn 3.00 an hour and this is common!
6. Taxes- liveops doesnt take them out of your pay therfore, it is up to you to file a 1099 in order to pay if you earn 600.00 or more per year
7. All those people bragging about how much they earn are working non-stop. Trust me they are working maybe 10-12 hours per day.

Liveops the TRUTH- it's a form of slavery they are getting away with Murder, low wages and unfair practices, it's only a matter of time before they will get a huge class action lawsuit

Advice to Senior Management – Try to be more consiferate of the people answering the phones at home. Being unforgiving because we have a computer glitch is Cruel! How would you like it if everytime you had computer trouble at work you didnt get paid for it?

No, I would not recommend this company to a friend

I worked at LiveOps

Pros – Very social environment, people (the lower tiers) seem to genuinely care about each other. Reasonable ability to work from home. Interesting concept (the telephony + web is very challenging). Company is pre-IPO and profitable.

Cons – Constant, flailing re-orgs (You'd think it was the Death Wobble, except they've been at it for years).

Annoying under-hiring of key teams, others seem to be arbitrarily bloated.

Very stingy with resources -- there is NO staging/testing environment (often poorly tested projects make it to production).

Major frustration with lack of ownership of older projects (something breaks, but the original developers no longer work there and nobody wants to touch it for fear of breaking it).

Extremely frustrating, seemingly arbitrary roadblocks in Operations often hold up projects much more than necessary.

As talent leaves (which is happening more and more), lots of the back-fills have been "bargain" hires.

Upper management has become an old-boys club from eBay (good luck getting anywhere if you're not in their club).

Advice to Senior Management – Fill out key teams (bring back the talent levels, not more bargains). Overhaul marketing leadership. Focus on painful projects like code overhauls and core technology upgrades, not dreaming up some next great thing with a 2-year horizon. Stop with the over-priced "big name" executive management hires and find people that want to get their hands dirty.

No, I would not recommend this company to a friend

I worked at LiveOps

Pros – Good exposure to a number of different industries and customers. Nice facility location. Good people with some interesting skill-sets. Progressive visions for changing work.

Cons – Inability of senior management to execute and listen to feedback from underlings. Management-style is NOT progressive although it attempts to function like other Silicon Valley companies (no peer reviews/360 reviews, no project feedback and post-mortems) - as a result, a command & control top-down management style is pervasive resulting in a lot of internal politics and in-fighting and little support & resources for underlings who are supposed to get the job done. Favoritism for many promotions is given to hiring outside instead of developing leadership from the inside.

Advice to Senior Management – Learn how to listen, then execute to the feedback that you're hearing from the front lines. Institute peer reviewing and project continuous-improvement initiatives. Creating new resourcing strategy for alignment of projects instead of a "letting the chips fall as they may" approach. Bottom-line:
1)create better integrity with employees - a lack of trust is currently pervasive throughout the company culture
2)walk the talk - to bring progressive value to the marketplace a company has to be really progressive on the inside
3)create better opportunities for employee development with lateral transfers, promoting from within if you want to boost employee loyalty.

No, I would not recommend this company to a friend

I worked at LiveOps

Pros – None. Money? I admit it was good but they wanted SO much from you that it made going to work there impossible.

Cons – As one of the previous posters has said, they use technology that breaks often. It's not very good tech and other companies that want to try and work with LiveOps figures his out right away. They are primarily a call-center company that responds to phone requests for products you seen on TV. They are not a tech company and have never had the engineering talent to make it something special. Certain managers are clueless and there was tremendous office politics that went on when I was there and this kept the company from expanding. I think it still goes on judging from others who have posted.

The turnover rate is very high and intelligent people are leaving all the time either by their own volition or being shown the door because the project or some aspect of their department did not work. Some of these people literally worked there for only a few months before leaving. As one other poster has mentioned, the problems from Netscape and Microsoft followed them along into this job and this made the whole experience difficult.

Advice to Senior Management – You can't talk to these people. The company will eventually go away and these people will make all the money -- seen it before and it continues here. I feel bad for all the underlings.

No, I would not recommend this company to a friend

I worked at LiveOps

Pros – The flexibility of the work schedule, can work from home,set your own schedule, they pay on time. Would amke a good part time job for a stay at home mom just looking make afew extra shopping bucks.

Cons – Too many reps and not enough time slots. Could not get enough hours to survive, not for someone trying to support thier family.

Advice to Senior Management – Better employment managment. hire from within for supervisor jobs. People who have been there can lead the team with those skills learned.

No, I would not recommend this company to a friend