LiveOps Reviews

Updated April 17, 2015
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4.0
68 Reviews
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Recommend to a friend
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Vasili Triant
25 Ratings

68 Employee Reviews

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  1. Work at home opportunity when you need it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in Redwood City, CA
    Former Contractor - Customer Service Representative in Redwood City, CA

    I worked at LiveOps as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    always pays on time, no management over you, be your own boss, good pay, easy work, follow scripts

    Cons

    Strict metrics, must read affinity scripts accurately or will get CE, no help if you need it, must be internet and computer savvy

    Advice to Management

    Respect the CSRs more and reward top selling agents, stop sanctioning us by taking away our lines if we have low metrics for 1 week....cherish your top salers.

  2. Interesting business model with good corporate citizenship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern in Santa Clara, CA
    Former Intern - Anonymous Intern in Santa Clara, CA

    I worked at LiveOps as an intern (more than a year)

    Pros

    Flexible scheduling, well paid for internship, allowed to work remotely. High growth company that is able to benefit many people throughout the US. Catered lunches or breakfasts once a week.

    Cons

    High rate of attrition, interaction between departments sometimes lacking. Executive leadership at the time was not good.

    Advice to Management

    Middle management in terms of talent was solid but constantly changing. Focus should have been on retaining those that could contribute fresh ideas and leadership.

  3. New Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Agent in Atlanta, GA
    Current Employee - Independent Agent in Atlanta, GA

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Convenient work from home opportunity with easy to navigate system.

    Cons

    New to company and still working out pros and cons.

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  5. Helpful (1)

    Working at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can set your own hours. Can work from the comfort of your own home. Pay is good and can be great if your selling and meeting your goals.

    Cons

    Sometimes hours are hard to come by.

  6. Under new leadership, LiveOps is finally heading in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - flexibility to work from home when needed
    - great people to work with
    - new management team really gets it, and is finally pushing the company in the right direction

    Cons

    - very difficult to take a day off
    - nearly every team in the company is short staffed, so hours are very long right now

    Advice to Management

    Invest more in the servers and overall platform performance.

  7. Bumpy path but getting back on its feet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Redwood Shores, CA
    Current Employee - Sales Associate in Redwood Shores, CA

    I have been working at LiveOps full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Changing of the e-staff completely renewed my faith in the company. Finally it feels like we have a CEO that cares and a direction to follow. Also glad that he's not pitting the two sides of the business together.

    Cons

    Compensation is about 80% of what I expect to be paid. Also taking forever to get a merit increase, even though I've been working two grades above my current title for over a year.

    Advice to Management

    Treat your employees better.

  8. Heading in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Full-time Employee
    Current Employee - Anonymous Full-time Employee

    I have been working at LiveOps full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    New leadership (greatly needed, Vasili Triant as CEO is brings soooo much more to the company), great people,good market opportunity, fair work-life balance, good compensation.

    Cons

    The culture has improved greatly with Vasili in charge, but some residual effects from the old guard still there. It was plain toxic for awhile. Vasili will do great. Too many average and below average folks still around

    Advice to Management

    gotta do everything to keep the A players....too many good people have left or are leaving.

  9. Helpful (2)

    LiveOps is a good option for people who want to earn money by working at home with flexibility on committed hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Customer Service
    Current Employee - Sales/Customer Service

    I have been working at LiveOps part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    LiveOps is good for those who enjoy talking on the phone and selling.The highest compensation potential is for licensed insurance agents. There are many other types of programs that agents can elect to participate in, and compensation varies by the program. What's attractive about working as a LiveOps Agent is establishing work-life balance.

    Cons

    One down side of working with LiveOps is that agents need to be able to tolerate rejection, and the level varies by the program. Another down side is that there is literally no way to speak to LiveOps staff. The only way to communicate with them is through an internal online messaging system similar to e-mail, and sometimes responses can take a day or more to receive.

    Advice to Management

    For the insurance programs, I think licensed agents should only receive qualified leads, which would make the calling experience more gratifying for both the callers and agents. Having experienced agents work with unqualified callers often becomes frustrating for everyone. Since LiveOps does have some programs where non-licensed agents screen callers and then transfer qualified leads to licensed agents, I don't know why it isn't done that way across the board. Not only would it be much less frustrating, but it would probably be much more productive.

  10. Growing Company - Superb Culture and Values - Nice to work remotely!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Remote, OR
    Current Employee - Customer Service Representative in Remote, OR

    I have been working at LiveOps full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    it's nice to be an employee and work remotely, from home. LiveOps is outstanding with regards to including and keeping remote team members in the loop. The company's culture and values are back where they should be, or rather, are where they were when offered this position and what was working to become successful! They are focused on the client and on the customer, as well empowering employees to make the best choice.

    Cons

    A few 'resilient' apples (managers/directors) - hold information too close, micro every step, have their hands in too many projects....resilience, belief and trust in team members is good; rigid, disbelief and doubt not so good.

    Advice to Management

    Continue the path we are on. Obviously, the more transparent and the more we learn from a few mistakes, will result in investment from all in the culture and values, leading to increased growth and focus!

  11. The Future is Bright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time (more than 5 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    What a difference a few months makes! After several bumpy years under our former CEO, Vasili is working hard to right the ship and grow the company. I am encouraged by new vision and direction. LiveOps has a close knit team that works well together.

    Cons

    LiveOps used to offer excellent health benefits but times are changing and the most comprehensive plans are no longer available, which is disappointing.

    Advice to Management

    Stay focused. Encourage accountability, structure, and celebrate success.

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