LiveOps Reviews

Updated September 4, 2014
Updated September 4, 2014
206 Reviews
3.5
206 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
42 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awesome Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Cincinnati, OH
    Current Employee - Sales Representative in Cincinnati, OH

    I have been working at LiveOps full-time for more than 5 years

    Pros

    Work from home, schedule and work as much as you want to or as little as you need to, training is available on a wide variety of products and management is great as well.

    Cons

    Need a quiet office space, no benefits aside from working from home which is a huge plus when you can work from home so it is so flexible. The compensation is slow to begin with but with all of the incentives you make up for it..

    Advice to ManagementAdvice

    None at all

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Liveops is a great legitmate company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA

    I worked at LiveOps part-time for more than 10 years

    Pros

    You can set your own hours and actually set your own pay. It all depends on how much you are willing to work. I love Liveops.

    Cons

    Not being able to pick up the phone and talk/explain your issues you may be having. Very little tech support help when you need it. Also, when QA monitor calls they are not always right and they are quick to end your contract. I think that is so wrong.

    Advice to ManagementAdvice

    Management need to change the procedures of writing agents up. It is unfair to the agent because we can't even explain our side.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to work for!! Live Ops Rocks!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at LiveOps full-time for more than a year

    Pros

    This is a terrific company to work for!! My managers and co workers are the most supportive fun loving people I have ever met. They support me in every facet of my job!!

    Cons

    I have no cons since I truly love this place. Great place to work!!

    Advice to ManagementAdvice

    Keep up the great work!! You guys truly care about the employees!! It's so nice to see this!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Our new CEO Vasili Triant ROCKS & he's making LiveOps a better place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at LiveOps full-time for more than a year

    Pros

    Vasili, our new CEO is really committed to making LiveOps better, for the employees & customers. He's blown open the (previously shut) doors of communication. He is genuine, caring and has high expectations of LiveOps and the employees as a whole. Since he took over as our leader the vibe here has gotten so positive and filled with anticipation.
    In May I was ready to look for a new job. In June Vasili became our CEO. By the beginning of July I knew I wanted to be a part of what Vasili is building. It's August now and I'm more sure of & excited about my decision to stay than I was when I made it - HOLLA! :)
    I'm SUPER excited to see where Vasili is going to lead us. It's a great time to work at LiveOps.
    The people I work with & around are great! There's an expectation that each person does their part. Period. No slackers. I love that!
    LiveOps gets that to be a good employee you have to have a good balance between work & life - that balance is very important to me.

    Cons

    Anything I'd point out is already being addressed, so I really don't have any cons.

    Advice to ManagementAdvice

    Keep moving forward & keep communicating!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Fun, Flexible and amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Manager  in  Tempe, AZ
    Current Employee - Process Manager in Tempe, AZ

    I have been working at LiveOps full-time for more than 3 years

    Pros

    I have worked for LiveOps for 3 years participating in every opportunity presented to me. We are a fun company to work for, we put in a lot of hard work to make sure that we are the the best that we can be. LiveOps is the most flexible company that I have ever worked for. My cellphone is paid for, I am able to telecommute when needed, the people are awesome, our new CEO is taking this company in a great direction and I am grateful and blessed to work here.

    Cons

    I am a team of one and could really use a collaborator or two in my location or a small team of people instead of just myself.

    Advice to ManagementAdvice

    We work long hours 24x7 and really need more resources. In my previous life, there was was more than one person handling change and problem management, along with notifications and new customer onboarding. I love my job but sometimes I feel like I can't keep up and I let my other team members down.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Company on the rebound!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    Immediate impact; strong momentum and growth in the near future

    Cons

    Compensation; Office location, lots of change, perks

    Advice to ManagementAdvice

    Keep the momentum going with the recent management change

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A fast paced fun workplace with great opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer
    Current Employee - Sales Engineer

    I have been working at LiveOps full-time for more than a year

    Pros

    LiveOps is a fun place to work. They reward hard work and positively encourage teams to work towards a common goal. The change in administrative culture is going to help this company propel to success. They are socially responsible and give back to the community in many ways.

    Cons

    It can require many hours but the work is well rewarded.

    Advice to ManagementAdvice

    Continue the new path to success! Full steam ahead.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Exciting company to work for with great leadership and massive potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer  in  Jackson, NJ
    Current Employee - Sales Engineer in Jackson, NJ

    I have been working at LiveOps full-time for less than a year

    Pros

    The company has a great product with the best multi-channel agent interface on the market. New leadership is moving the company in the right direction and creating an amazing work environment.

    Cons

    I have no complaints about the company. If you work hard you will be rewarded. It is a very fast moving, challenging company to work for so you have to be able to keep pace.

    Advice to ManagementAdvice

    Keep the momentum going and continue to put the customer first.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Cool products to build!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time for more than 3 years

    Pros

    I get to solve plenty of challenging problems and good support from my director and team. There are good number of hackdays. The pay is pretty good!

    Cons

    As a company we support WFH, as someone who lives close to the company, I dont see my colleagues half the time. We could have breakfast on Mondays and Wednesdays too.

    Advice to ManagementAdvice

    We have taken the right course, which is to place the Customer first.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Community Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at LiveOps full-time

    Pros

    Wonderful team working atmosphere. Being able to work from home is the best incentive for me. I like that the job is constantly changing and growing. It means you don't get in a rut. I am very enthusiastic about the new company values and what it may bring to my job.

    Cons

    There are not a lot of opportunities to grow with the company. Often you may never even hear that there is a position that is open until someone else is moved up.

    Recommends
    Positive Outlook
    Approves of CEO

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