LiveOps

  www.liveops.com
  www.liveops.com

LiveOps Reviews

Updated December 13, 2014
Updated December 13, 2014
228 Reviews
3.6
228 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
51 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 11 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 16 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

51 Employee Reviews Back to all reviews

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  1.  

    Current Liveops Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent Licensed Line in Los Angeles, CA
    Current Employee - Insurance Agent Licensed Line in Los Angeles, CA

    I have been working at LiveOps part-time (less than an year)

    Pros

    Working from home. Better pay for licensed lines like a nurse, life and health insurance agent, or property and casualty.Flexible hours, just take 30 min time slots when your available. Bonuses offerered at different times for different reasons like taking certain amount of weekend call slots.If someone is serious, there is incredible potential! Very excited about adding more and more call types, and given bonusus of additional out of state insurance licenses. This means more calls and more talk time.

    Cons

    Non paid training. Not paid hourly, just per min talk time and bonuses for sales. Although calls are incoming, have to offer addition product than what they called in for. Sometimes difficult to get questions answered quickly or correctly by middle management.

    Advice to ManagementAdvice

    Consider less hours of non paid training, or pay for all the training time. Sometimes questions are answered incorrectly by middle management.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Nice company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor (less than an year)

    Pros

    Consistent paychecks flexible schedule easy training good communication

    Cons

    nothing really yet will continue to montior

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great company not only turning itself around but leap frogging!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    The company has overnight transformed itself back into what made it great - employees & customers being #1. The shift from the past CEO(and his band of merry men), who almost destroyed the company, to the new Executive Team has been a complete 180 and nothing short of amazing. The future looks bright and I am excited to see the results of what we are doing. The balance of work and life has started and the company's core values are starting to be lived day to day.

    Cons

    Many people get confused if LiveOps is an BPO of a Saas company, whereas it is a Customer Service & Sales solutions business.

    Advice to ManagementAdvice

    Drive the vision more aggressively, continue with the changes and direction, and leave the past regime to destroy another company!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Caring Management and great work environment makes LiveOps a great employment choice. LiveOps will help you grow as an individual.

    Cons

    LiveOps is not a giant company so in some roles you may not have 24 hour mentoring to help get up to speed.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Gallup, NM
    Current Employee - Call Center Agent in Gallup, NM

    I have been working at LiveOps part-time (more than 3 years)

    Pros

    You can work your own hours, you are in control of your time.

    Cons

    You may not be able to control how much call volume goes your way.

    Advice to ManagementAdvice

    They are amazing.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Awesome Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Cincinnati, OH
    Current Employee - Sales Representative in Cincinnati, OH

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    Work from home, schedule and work as much as you want to or as little as you need to, training is available on a wide variety of products and management is great as well.

    Cons

    Need a quiet office space, no benefits aside from working from home which is a huge plus when you can work from home so it is so flexible. The compensation is slow to begin with but with all of the incentives you make up for it..

    Advice to ManagementAdvice

    None at all

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to work for!! Live Ops Rocks!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at LiveOps full-time (more than an year)

    Pros

    This is a terrific company to work for!! My managers and co workers are the most supportive fun loving people I have ever met. They support me in every facet of my job!!

    Cons

    I have no cons since I truly love this place. Great place to work!!

    Advice to ManagementAdvice

    Keep up the great work!! You guys truly care about the employees!! It's so nice to see this!!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Our new CEO Vasili Triant ROCKS & he's making LiveOps a better place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at LiveOps full-time (more than an year)

    Pros

    Vasili, our new CEO is really committed to making LiveOps better, for the employees & customers. He's blown open the (previously shut) doors of communication. He is genuine, caring and has high expectations of LiveOps and the employees as a whole. Since he took over as our leader the vibe here has gotten so positive and filled with anticipation.
    In May I was ready to look for a new job. In June Vasili became our CEO. By the beginning of July I knew I wanted to be a part of what Vasili is building. It's August now and I'm more sure of & excited about my decision to stay than I was when I made it - HOLLA! :)
    I'm SUPER excited to see where Vasili is going to lead us. It's a great time to work at LiveOps.
    The people I work with & around are great! There's an expectation that each person does their part. Period. No slackers. I love that!
    LiveOps gets that to be a good employee you have to have a good balance between work & life - that balance is very important to me.

    Cons

    Anything I'd point out is already being addressed, so I really don't have any cons.

    Advice to ManagementAdvice

    Keep moving forward & keep communicating!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Liveops is a great legitmate company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA

    I worked at LiveOps part-time (more than 10 years)

    Pros

    You can set your own hours and actually set your own pay. It all depends on how much you are willing to work. I love Liveops.

    Cons

    Not being able to pick up the phone and talk/explain your issues you may be having. Very little tech support help when you need it. Also, when QA monitor calls they are not always right and they are quick to end your contract. I think that is so wrong.

    Advice to ManagementAdvice

    Management need to change the procedures of writing agents up. It is unfair to the agent because we can't even explain our side.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Fun, Flexible and amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Manager in Tempe, AZ
    Current Employee - Process Manager in Tempe, AZ

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    I have worked for LiveOps for 3 years participating in every opportunity presented to me. We are a fun company to work for, we put in a lot of hard work to make sure that we are the the best that we can be. LiveOps is the most flexible company that I have ever worked for. My cellphone is paid for, I am able to telecommute when needed, the people are awesome, our new CEO is taking this company in a great direction and I am grateful and blessed to work here.

    Cons

    I am a team of one and could really use a collaborator or two in my location or a small team of people instead of just myself.

    Advice to ManagementAdvice

    We work long hours 24x7 and really need more resources. In my previous life, there was was more than one person handling change and problem management, along with notifications and new customer onboarding. I love my job but sometimes I feel like I can't keep up and I let my other team members down.

    Recommends
    Positive Outlook
    Approves of CEO

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