LiveOps Reviews

Updated June 29, 2015
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3.5
Rating Trends
Recommend to a friend
Approve of CEO
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Vasili Triant
63 Ratings

Pros
  • Most employees can work from home Fridays (in 61 reviews)

  • Consistent paychecks flexible schedule easy training good communication (in 11 reviews)

Cons
  • You may not be able to control how much call volume goes your way (in 16 reviews)

  • work/life balance is very difficult to maintain (in 6 reviews)

More Pros and Cons

188 Employee Reviews

Sort: Popular Rating Date
  1. just an awesome company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wah in Tampa, FL
    Current Employee - Wah in Tampa, FL

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    choose your own hours; work at home; great support; great training; wonderful conference calls to help you succeed

    Cons

    none--I have not seen anything negative about this company!

    Advice to Management

    keep up what you are doing! I love Liveops!


  2. Helpful (1)

    Good Solid Company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Murrells Inlt, SC
    Current Employee - Customer Service Representative in Murrells Inlt, SC

    I have been working at LiveOps (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home is awesome. Schedule is flexible, many opportunities available if you are willing to do the footwork, and keep yourself ready. I have been with LO for 8 years, but not always working all the time. They have lots of perks, and if you are a sales person, the Direct Response line is just what you need. (I hate sales, so was happy to move out of that) You start off with DR, unless you are hired for a specific client.

    Cons

    None worth mentioning. Some folks don't like the times the schedule rolls out, but you have to make adjustments. I always had my alarm set so I would not forget.

    Advice to Management

    It has been a rocky road, but with all the ups and downs over the years, you are doing a great job.


  3. LiveOps Indepentden Contractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Agent in Davenport, FL
    Current Contractor - Independent Agent in Davenport, FL

    I have been working at LiveOps as a contractor (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Choose your own hours. The pay is great. Can work as many or as few hours per week that suits your life.

    Cons

    Pays every 2 weeks. Have trouble getting help if needed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    work from home and less commute.

    Cons

    pay rate starts at nine dollars and stays that way to earn more you must sell more.


  6. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mesa, AZ
    Current Employee - Customer Service Representative in Mesa, AZ

    I have been working at LiveOps full-time (More than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Very good training. Great product to sell.

    Cons

    None really. It was a great comany

    Advice to Management

    Great Management.....no complaints


  7. Helpful (1)

    Medicare rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Representative in Miami, FL
    Current Employee - Medicare Representative in Miami, FL

    I have been working at LiveOps (More than 10 years)

    Pros

    Liveops is a good company you just have to be dedicated.

    Cons

    Nothing Liveops is great...

    Advice to Management

    Keep up the good work!!


  8. Very good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Lynchburg, VA
    Current Employee - Independent Agent in Lynchburg, VA

    I have been working at LiveOps

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The flexibility, choosing your hours.

    Cons

    None that I could think of


  9. very easy going and uncomplicated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Agent in Dallas, TX
    Current Employee - Inbound Sales Agent in Dallas, TX

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible sheduling and paid in time

    Cons

    payed per talked minute and lines are not always busy


  10. Helpful (1)

    Awesome Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Redwood City, CA
    Current Employee - Customer Support in Redwood City, CA

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    New CEO with new visions for the company and taking it in the right direction. People are very friendly and fun to work with. Culture is fun and easy going. Cool perks like pizza Fridays, snacks always in stock, bagels and pastries every Tuesday and Thursday.. in general a very nice environment to work in.

    Cons

    nothing too big comes to mind..

    Advice to Management

    They doing a great job


  11. Helpful (4)

    A place for growth, independence, innovation...but not the meek.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent Division
    Current Employee - Agent Division

    I have been working at LiveOps full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    First and foremost, the caliber of employees and management at LiveOps is impressive. There is a cohesiveness amongst the teams that, despite working in different locations, is extremely strong. I've never seen a better example of teamwork and "no man left behind" attitude. Where most places have employees scrambling for credit or accolades, staffers at LO are giving, generous and professional. Management is seasoned, accessible and level headed. I'm not saying everyone is superhuman, but in the departments I work with, I see very few weak links. Another point worth mentioning is that this company was on fire a few years ago and then went off the rails due to some bad C-level decisions. Now that the previous CEO is gone and a new breed of leadership is in place, the morale, performance and overall tone of the company is incredible. There's a real energy of optimism and success here and I commend our new CEO (Vasili Triant) for taking the bull by the horns and turning around a nasty situation into a great growth opportunity.

    Cons

    Working remotely or long distance is not for everyone. We have quite a few team members who are in different timezones, working from home and unsupervised. That can be frustrating if that employee is the kind that thrives more in a group environment. Being far apart makes it hard to establish and maintain culture. This isn't a fault, just a challenge. But we could be doing more to enhance culture knowing that we have this caveat to deal with.

    Advice to Management

    Keep the transparency coming and don't falter on your straightforwardness. The company has huge potential but it's all in the execution.



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