LiveOps Reviews

Updated April 13, 2015
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44 Employee Reviews

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  1. Definintely not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Independent Agent
    Current Contractor - Independent Agent

    I have been working at LiveOps as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I believe the only real pro of working at Liveops is being able to work from home. Other than that, choosing your own schedule might be a pro. But good luck with competing with 100,000's of other agents just to get some hours. My advice is to just go for the night blocks starting from 11:10 & later because they are usually always available. Most likely because no one feels like dealing with rude people with the worst attitudes and weirdos at that time of night.

    Cons

    Having to compete for reasonable work hours.
    Dealing with weirdos, nasty men, and women with super bad attitudes that can make your best day turn into your worst day ever after the call is over.
    Having to sell or advertise other products that have absolutely NOTHING to do with the original product the person is calling for. And constantly being told to use "rebuttals" to suck people into buying it. After a while even you feel tedious and annoyed at yourself and want to bang your head into a wall.
    Being so closely monitored til the point they find errors that don't even exist which will greatly affect your score.

    Advice to Management

    Only put extra offers on products that somewhat relate to the original offer. You always tell agents to get to know the customer and build a relationship with them. Once we do this we basically know the customer and what interest them so the extra offers just seem ridiculous and too much. Having to use rebuttals turns more into nagging and begging, then trying to sell the product. And if I was a caller myself, I would get just as upset as the callers do.

  2. Helpful (1)

    Overall it was nice having the freedom to work when I wanted at my own leisure.
    It was a good learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at LiveOps part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Freedom to work when you want from your own home.
    Not having to have an LLC, like other telecommute jobs require before getting started.

    Cons

    The initial set up can be confusing.
    Working your way up & having more choices to work thru takes some time.
    Getting help isn't very easy, so you should be somewhat computer savvy to be able to figure things out on your own.

    Advice to Management

    Being more accessible to get help would be very helpful.
    Allowing more opportunities from the get go would also be more enticing.

  3. Helpful (5)

    Not what I expected!

    Current Employee - Direct Response Agent
    Current Employee - Direct Response Agent

    I have been working at LiveOps

    Pros

    Make one schedule. You can see the amount of money you earn for the day after each call. I really enjoy handling inbound call.

    Cons

    The call volume will definitely fluctuate constantly. When you're paid per talk- time minute you have no idea how long you have to work to earn the amount you need to survive.

    Advice to Management

    Increase the pay and stop over hiring agents.

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  5. Helpful (5)

    Disappointed, but struggling to make it work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Independent Contractor in Chesapeake, VA
    Current Contractor - Independent Contractor in Chesapeake, VA

    I have been working at LiveOps as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Choose your own hours and choose the type of calls you want to support.

    Cons

    The company does not provide technical support.
    Independent agents have to rely on advice from other independent agents advice that is loaded into a help data bank called Athena.
    The company's servers must be getting old, can't verify this because it is very difficult to speak with anyone with knowledge of the servers and the configuration requirements.
    The company utilizes Java in their My Schedule application in order to post the hours that you are available to work. I have been trying to for over a week to get this program to work and have had no luck. I downloaded multiple sets of instructions and carefully went through all of them and still could not resolve the communications error.
    The company advises agents to load a previous version of Java that is not longer supported to align with their servers. This puts a lot of risk on the independent agent. The risk is based upon Java being utilized by hackers to gain access to systems. A known security risk with older versions of Java is the POODLE virus.

    Advice to Management

    Provide IT support. I venture to guess that the majority of people that choose to be independent agents for LiveOps do not have deep pockets that allow them to hire IT professionals that can troubleshoot Java issues.

  6. Helpful (1)

    Good work-at-home company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    New avenues of communication have opened up, which makes it easier to get answers for your home business.

    Cons

    Communication with the company could continue to use improving.

  7. Helpful (2)

    Small call volume but great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LiveOps as a contractor (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    They did everything they promised to do. Management is there when you need them and leaves you alone when you don't. There are multiple opportunities within the company, especially if you have an insurance license.

    Cons

    The call volume is not as good as advertised. Even in the best of times you only get about fifty percent of your time actually paid for due to low call volume. Callers can be rude so be prepared for that aspect of the job. Insurance "sales" is often taking people's information from sweepstakes calls.

  8. Helpful (3)

    Lots of turmoil/Metrics unclear

    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps full-time (More than a year)

    Pros

    Until I was unfairly terminated, I loved working with LiveOps, even with all the problems (and there are many!). I was grateful to be home and grateful to be paid in a fairly decent manner. If the router is benign, I could make $22/hour. I did not have too many bad days at the LiveOps. Pay was always on time and for me always rising. Advice: Work hard and express no opinions. Be mindful of the contract. No matter what they tell u in a PB (their email) from Community Services, your default action should be "does this follow the contract" and/or "does this follow my good conscience".

    Cons

    Support can be sporadic. Sometimes support is great and beneficial and at other times it is bad. So bad that it can cost you the contract. The new metric system that they have going is not the greatest. At least, they've not explained it well enough so that ic's do not make errors implementing same. U could go for months making a mistake and get no meaningful feedback about the mistake or letting u know that u were making the at all. In my case, this created a false sense of security in terms of what I was doing to keep up with the new metrics. Under the new metrics, it counts against u when somebody calls in for information and u don't convert the call into a sale. This was fine under the old metrics as it did not affect u'r performance overall and u had up to 30 minutes to convert the call to a sale without getting a Compliance Event (demerit). Under the new metrics, forget about it. If a product came in with enough callers asking to pay just $14.95 for it and no more, u were in trouble if that informercial was being routed to your business line.

    Advice to Management

    Go back to the old metrics, or do not penalize agents for trying to follow the new ones. The effect of the new metrics is that callers are being rushed off and invariably this does not bode well for our less adept citizens. The agents are put in a hard place because they have to mindful of the new metrics and their contract at the same time. It is a very sad change these new metrics. Still I have to say that I had a good run. I am sorry I fell in the trap of following the new metrics and not being myself and not worry about the metrics at all. If anything, training on this issue would be helpful so that the agents can know the boundaries.

  9. Good Team Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Redwood City, CA
    Current Employee - Senior Software Engineer in Redwood City, CA

    I have been working at LiveOps full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good Team work,Flexible work hours, WFH culture.

    Cons

    Changed tech direction too often

    Advice to Management

    Stay focus !!

  10. Helpful (2)

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    It's work from home, so you don't have to worry about spending gas money or traffic. You can manage your own schedule and decide when to work. Payout is very simple.

    Cons

    The work gets extremely annoying and mind-numbing very quickly. Call volume is not always consistent, and pay was done $0.25 per talk minute when I worked so pay can fluctuate and not always be reliable. Customers can get irritated with the call script and up sells very easily. There are several up sells you HAVE to offer. Your call can be audited and failure to offer them can end your contract. The scripts are not always complete with information. You can be asked questions that are reasonable but you literally don't have the answer to which can further put the caller in a bad mood.

    Advice to Management

    Allow reinstatement for terminated contracts.

  11. Helpful (2)

    Worked 3 years in Pizza Hut Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Independent Agent
    Former Employee - Independent Agent

    I worked at LiveOps part-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    -Training for my position was straightforward
    -Scheduling your own hours was great for a college schedule

    Cons

    -Company consistently changed the way sales metrics were measured (often with negative side-effects)
    -->For example, I was a 5 star agent until they changed the system the last time, and I become a 2 star agent. I could not recover my stats enough because they made all the metrics count from the start of your time with LiveOps which is ridiculous
    -If you had to transfer a call (like you were told to do in many cases), it was counted against your stats. You were basically penalized for doing the right thing.
    -Compensation was decent, but the variability of sales really made it unreliable as a sustainable job. Hourly or salary positions are so much better than this.

    Advice to Management

    Come up with a better way to track agent metrics. The current system made me leave, and I don't ever plan on coming back.

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