LiveOps

www.liveops.com
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LiveOps Reviews

Updated February 14, 2015
Updated February 14, 2015
164 Reviews
3.7
164 Reviews
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Vasili Triant
164 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 11 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 16 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

164 Employee Reviews Back to all Reviews

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  1. 4 people found this helpful  

    Seriously - Not worth the time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Former LO Call Center Agent in Redwood City, CA
    Current Employee - Former LO Call Center Agent in Redwood City, CA

    I have been working at LiveOps

    Pros

    Pros - None. Must be 5 words, but, nothing positive to say here.

    Cons

    You can sit there on LiveOps (LO) for hours and hours and make next-to-nothing, no guarantee of even $3.00 an hour, no benefits of any kind (and. I can find cheaper product discounts on eBay, so, that is def. not any benefit...), you are at the mercy of the call router gods. And, remind yourself, you have to take your own taxes out, then, you have to pay for a dedicated "POTS" telephone line (no VOIP), you have to pay for reliable internet, you have to buy a decent, noise-cancelling headset, then, you have to seriously hope to find open schedule slots at roll-out, then, you have to hope that the phone rings and that that the caller likes being held hostage to ENDLESS and ANNOYING upsells and affinities, etc... Would NOT Recommend.

    Advice to ManagementAdvice

    LO Agents should be working for at least the prevailing federal minimum wage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    are you kidding me?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Producer in Nashville, TN
    Current Employee - Insurance Producer in Nashville, TN

    I have been working at LiveOps

    Pros

    none at all. really.. I mean really.

    Cons

    So, its a classic bait and switch.. gotta talk people into insurance who enter into a contest? thanks for lowering the entire insurance industry.

    Advice to ManagementAdvice

    start paying your agents what they are worth and market your products honestly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Waste of time and money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operator in Jacksonville, FL
    Current Employee - Operator in Jacksonville, FL

    I have been working at LiveOps part-time (less than a year)

    Pros

    Seems legit until you have to pay 65 bucks. And wait, wait, wait.....it's been 4 weeks and there's NOTHING on my credit report and background check so they basically stole from me. I'm thinking if filing a complaint with the bbb on them and that shady background company they use called first advantage.

    Cons

    It is a scam, 65 bucks for what?? A con and a scam

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    STAY AWAY- unless you're an agent- then may be fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Not many honestly.

    The product is in demand on the platform side- but they just fired everyone from platform as best as i can tell- so not sure what to say there. On the agent side, the product is in demand- but not from infomercial market- which was an important source of revenue in the past.

    There's lots of opportunities to take on new responsibilities and work cross functionally- but i found it difficult to complete projects due to lack of resources and constantly changing priorities form the management team.

    Cons

    2 different business units and a lack of direction between the two. Junior leadership team especially since the last CEO left the company. Generally negative environment and a constant feeling that something bad was going to happen. Recently, there was a large layoff. So, maybe it just did happen.

    Also felt like the leadership team really doesn't respect each other- seemed like they were battling constantly.

    Bonuses were rarely paid- so I guess we weren't hitting our targets. Sales leadership was young and, i guess, not performing. Confused as SVP of sales in now interim CEO.

    Rumors that the company was always about to be sold off- there are more of those rumors now.

    Advice to ManagementAdvice

    Less rah rah speeches and slogans- more results and cooperation.

    New sales leadership and generally new leadership as the current team never got it done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Flexible hours, but the rest is not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phone Sales Consultant in Jacksonville, FL
    Current Employee - Phone Sales Consultant in Jacksonville, FL

    I have been working at LiveOps full-time (less than a year)

    Pros

    Flexible schedule, potential to earn a lot, a variety of opportunities to sign up for, lots of support, chat help is very nice. The software system you use is online and the best, most organized out there. You don't have to download a bunch of stuff, it's all within one login, which is almost non-existent for work at home companies.

    Cons

    Terrible metrics, one bad mark and you lose your good, money-making lines. The commits (hours on schedule) are VERY hard to get, there are a lot of agents that work here and you have to compete with them all at the same time to click on little squares to get your schedule. WAY too many people work for them. No benefits, you are an Independent Contractor. No real room to move up except work more hours. The affinities you sell at the end are very, very fishy. Not sure they are totally legit.

    Advice to ManagementAdvice

    Give more changes to low performance. It shouldn't be "one strike and you lose your good lines forever." I tried complaining that there should be a probation period or something, but I guess they have so many agents they don't care.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Lies, and then....more Lies....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Call Center Agent in Fayetteville, NC
    Current Contractor - Call Center Agent in Fayetteville, NC

    I have been working at LiveOps as a contractor (less than a year)

    Pros

    You'll learn a lot about what to watch out for in the "work-from-home" industry and be very familiar with all red flags for future searches.

    Cons

    No direct communication. False Promises of available work (it's a lottery system where you pray for hours until you prove yourself, which you can't do unless you can click on the mystery floating availability block before everyone else in your position), poor description of program.

    Advice to ManagementAdvice

    Consider brushing up on the idea of ethics and not promise hours or opportunities you cannot deliver.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    LiveOps controls you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Independent Agent
    Current Contractor - Independent Agent

    I have been working at LiveOps as a contractor (less than a year)

    Pros

    I enjoyed working from home for a time. Flexible hours, Can work committed or uncommitted.

    Cons

    LiveOps controls your call volume and call lines. Performance ratings aren't fair. Started out doing well until they cut off my volume without warning, then removed my General lines where I would be sure to NOT receive any calls. Scripts are pushy, callers are on a fixed income (most of them) and do NOT want or can't afford the upsells we are expected to push on them. More cons than pros to this company! Some upsells are SCAMS!

    Advice to ManagementAdvice

    You need to take a look at your conversion ratings system. It only hurts your agents who work hard for you, only to get cut off just as things are going well. You should also check out the customers who are scamming the callers. Honesty is the best policy and it is not practiced with LiveOps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    CEO resigned, CTO resigned, CFO resigned this month

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Absolutely none. Marty Beard killed this company.

    Cons

    Everything went downhill after Marty Beard took over and made LiveOps his personal playground, bank account then moved to San Diego.

    Advice to ManagementAdvice

    Bring back Maynard Webb!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Very Sad

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    Schedule very flexible, in the terms that you can work when you want and not someone else schedule. Nice to be able to work from your home.

    Cons

    Agent seem to be very unhappy due the unfair metric system that is in place. And being able to get hours seems to be very impossible. As one agent put it, it is like whacking a mole so to speak.

    Advice to ManagementAdvice

    Re-group and make your people happy, so they can make your clients happy.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    DEAD END TRAP! You will hate yourself before you leave. $50 per day working more than 8 hours and HIGH STRESS Sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LiveOps as a contractor (more than 5 years)

    Pros

    Only Flexibility, everything elses is not worth it. You will make less than minimun wage or work soo many hours to make it that 'flexibility" mean nothing.You still wont have time for what you want.

    Cons

    You will be a fake "Business Owner". Expect to sit hours for free. The real products you sell are the upsells. Your job's success is dependent on selling misleading products that trap seniors into reoccuring monthly fees that are impossible to cancel. Managers have no respect for you. You will wake up to find no work. No explanation, no renegotiating. They don't answer emails,especially if you are questioning there unfair business practices. There expectations are too high for the little money you make. This place is for people who are okay being low earners. Flexibility is their excuse for staying.

    Advice to ManagementAdvice

    Stop taking advantage of you "Business Owners". You give WAH jobs a bad reputation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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