LiveOps
2.8 of 5 147 reviews
www.liveops.com Santa Clara, CA 150 to 499 Employees

LiveOps Reviews

Updated Jul 6, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.8 147 reviews

                             

40% Approve of the CEO

LiveOps President, CEO and Director Marty Beard

Marty Beard

(47 ratings)

45% of employees recommend this company to a friend
26 Employee Reviews Back to all reviews
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Health Insurance Customer Service

    Anonymous Employee (Current Employee)

    ProsI love working from home as a military spouse.

    ConsHours are hard to get unless you are online when the schedule rolls out.

    Advice to Senior ManagementMore options to get hours, more non-phone opportunities.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    its an ok place if you dont mind selling

    Customer Service Sales (Current Employee)
    Myrtle Beach, SC

    Prosyou get to pick your hours, pay actually is not bad when you get calls, some calls are eay.

    Consdemand hard upselling and the customers get mad after 10 minutes or so of trying to sell them something they probably cant afford and dont need..many times no calls so so you dont get paid unles you are actually on the phone.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Great idea's no actions to get there.

    Anonymous Employee (Former Employee)

    ProsGreat success story on their platform its being sold globally. Limited access for their own agents but hopefully that will change soon. Dedicated self starters but not many left on staff.

    ConsSmall departments which makes for long waits with requests a overworked team which then becomes unproductive.,as well as creating and fostering negativity within the levels of management.This is only for agent business not platform business. Platform and sales take priority over agent business which is their revenue generator.

    Advice to Senior ManagementFollow through and do what you said you would do, don't hide.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    ok

    Anonymous Employee (Current Employee)

    Prosschedule chhat work from home

    Consnever sure of what i will make

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    A lot of training!

    Anonymous Employee (Current Employee)

    ProsThe hope of getting work uncommitted.

    ConsAlways have to worry if call volume won't be there

    Advice to Senior ManagementPlease advise people before you take away dedicated lines. And when you take them away don't just give a canned answer.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    It's okay, could be better.

    Sales Representative (Current Employee)
    Houston, TX

    ProsYou can create your own schedule, pay is decent.

    ConsNot enough clients for customer service work, it is hard to answers if you have issues with technical stuff or just need to ask a question, sometimes you sit with no calls on the sales lines.

    Advice to Senior ManagementKeep communications open with the independent contractors.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Good so far

    Independent Agent (Current Employee)
    Indianapolis, IN

    ProsIf you can read directions, you can succeed

    ConsCould improve technical help by having a tech department to help independent agents with any and all questions or problems while working. If you are keeping a performance schedule, then it makes sense to lend assistance to those who are working to perform.

    Advice to Senior ManagementAdd personal insurance lines to the line up, not just life insurance. You now have an opportunity through a client. What will you do with it? I'm ready to write auto and home.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    working for liveops

    Anonymous Employee (Current Employee)

    Prosflexible schedule, open 24 hrs decent pay

    Conshard to get hours, have metrics to get good call volume, can let you go for no reason do not depend on as main income

    Advice to Senior Managementcommunicate better with ic on what they did wrong

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    Great company-

    Anonymous Employee (Current Employee)

    ProsManagement that doesn't help employees, turns people away when looking for assistance. If you ask questions, the management wont help. When questioned about needing work, there is no trust.

    ConsGreat concept, but does not listen to ideas that will help improve the company.

    – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Comp & Benefits
           
    • No Opinion of CEO

    1 person found this helpful  

    Up and Down

    Independent Contractor/Customer Service (Current Employee)
    Atlanta, GA

    ProsFlexibility, Working from home, no commute, no workplace drama

    ConsSlow Periods, Can Lose lines for lack of sales and production

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for LiveOps? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at LiveOps reviews and ratings — including employee satisfaction and approval rating for LiveOps CEO Marty Beard . All 26 reviews posted anonymously by LiveOps employees.