LiveOps Reviews

Updated July 27, 2015
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3.7
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Vasili Triant
68 Ratings

Pros
  • Most employees can work from home Fridays (in 61 reviews)

  • Consistent paychecks flexible schedule easy training good communication (in 11 reviews)

Cons
  • You may not be able to control how much call volume goes your way (in 16 reviews)

  • work/life balance is very difficult to maintain (in 6 reviews)

More Pros and Cons

194 Employee Reviews

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  1. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at LiveOps (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good team and talented top engineers.

    Cons

    Strategic changes have come often. Recent changes have brought some firmness in direction.

    Advice to Management

    Make clear decisions and share it deeply across all verticals.


  2. Great opportunities to learn & grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Fredericton, NB (Canada)
    Current Employee - Senior Director in Fredericton, NB (Canada)

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    All employees have a passion for the company and customer service industry. While management has undergone some changes, the team have right balance between short-term and long-term objectives. A strong commitment on investing in product, people and process. The team genuinely care about customers, partners, and fellow employees.

    Cons

    A lot of change in last 10-months. If you're someone who doesn't like change, might be seen as a con. I personally welcome change provide it gets the company a step closer to its goals. We are making leaps ahead.

    Advice to Management

    Keep driving forward with same commitment, focus and determination.


  3. Helpful (1)

    Love the company, love the direction....moving fast!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at LiveOps full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of opportunity exists as the management team cleans up employee issues and brings in new and better talent. The company is building better technology than its competitors and is evolving the BPO business with its customers building better programs and independent contractor loyalty... Watch out for new agent rewards programs coming out. I have never heard the CEO tell people to rate LiveOps a 5....only that he encouraged people to have a voice and at least put their opinions out there... Only people who go to Glassdoor initially are the unhappy ones, so I am a happy one and here to say that many of the people complaining about LiveOps are the ones removed for not doing their job. The company is hiring...but is transitioning the business to move faster. If you like making a difference, and want to work with people who are fun and hard chargers...come over to LiveOps. It is not a place for people who want to come in at 10am and leave at 3pm.

    Cons

    Company needs to be more public about the great customers who love the technology and the new companies launching on the agent business. Stealth is not always better when you have so many good things happening.

    Advice to Management

    Keep doing what you are doing...whenever you change out poor performers they whine but you are moving in the right direction.


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  5. Customer Success Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Tempe, AZ
    Current Employee - Client Services in Tempe, AZ

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with the best minds in the business. Streamlined processes with virtually no red tape which allows for expeditious response or proactive implementations to meet the needs of the client and the business. Ability to work remotely but also embracing any technologies that make working remote seamless and not challenging compared to those in an office.. Great leadership from the top down.

    Cons

    Not as much a con as a need to catch some aspects of technology up to some competitor's level of service.

    Advice to Management

    Keep going down the road of turning the company around. The employees who were here before the recent leadership changes see a vast improvement and are excited about the direction of the company. The big win big!


  6. SVP Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President Global Operations in Black Forest, CO
    Current Employee - Senior Vice President Global Operations in Black Forest, CO

    I have been working at LiveOps (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I believe in Vasili's vision. I believe in the front line whose talent and dedication is beyond compare. I believe in the Executive Staff gathered to deliver - tight knit and fully aligned.

    Cons

    I can't clone engineers...wouldnt trade mine for the world. All the right changes are being made - need to make them faster! Not all folks have the temperment or fortidue to make a "pivot". Culture doesnt happen overnight although well on its way.

    Advice to Management

    Keep to the vision. Believe in the front line. Trust your team.


  7. decent work-when-you-want-to-work-job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Contractor in Tulsa, OK
    Current Contractor - Independent Contractor in Tulsa, OK

    I have been working at LiveOps as a contractor (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    work-on-your-time! 30-minute blocks! tons of types of work keep it interesting! sign on un-committed! skills advancement and retrain materials always handy watch your pay accrue by the minute, very motivational to stay on the phones!

    Cons

    no pay for down time! impersonal job


  8. Success through People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President of Service Management in Redwood City, CA
    Current Employee - Vice President of Service Management in Redwood City, CA

    I have been working at LiveOps full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    When I got the opportunity to interview with LiveOps I was ecstatic. Through every interview I heard a resounding spirit of of cooperating and desire to be best in class. Even more importantly, I heard a company willing to look deep inside and recognize it's deficiencies as well as strengths. It was the latter that swayed me to take the opportunity. This is a company not only on the rise but on the launch pad. That being said, the true strength of LiveOps is the strength of its people. These are people of integrity and passion for their company. They are also people of little pretense with no use for privilege or aloofness. Everyone contributes and everyone's opinion is valued and heard. Our CEO has also entrusted to his staff the responsibility to hire people with the same level of commitment to excellence and it shows. I am proud to work at LiveOps.

    Cons

    As recognized by Vasili on down, we cannot grow without the investment in the people and technology required to move us into the next generation of call center. This is only a "con" because we are at the early stages of that investment. But, our CEO's commitment to this has been evident in all ways so expect to see that move to pro just as quickly..

    Advice to Management

    Strength of character above all else!


  9. Helpful (1)

    just an awesome company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wah in Tampa, FL
    Current Employee - Wah in Tampa, FL

    I have been working at LiveOps

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    choose your own hours; work at home; great support; great training; wonderful conference calls to help you succeed

    Cons

    none--I have not seen anything negative about this company!

    Advice to Management

    keep up what you are doing! I love Liveops!


  10. Sales Assoc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Virtual Sales Associate in Cicero, IL
    Current Contractor - Virtual Sales Associate in Cicero, IL

    I have been working at LiveOps as a contractor

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    work from home, select own hours

    Cons

    not enough hours to work

    Advice to Management

    more feedback needed from management


  11. Helpful (1)

    Working from home is great, but pay fluctuates and benefits are not provided.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Insurance Sales Agent in Atlanta, GA
    Current Contractor - Insurance Sales Agent in Atlanta, GA

    I have been working at LiveOps as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home and setting your own schedule, flexibility to work when you want, no vehicle expenses due to commuting to a job.

    Cons

    No advancement, no increases in pay, fluctuating pay due to inconsistent call volume, hard to get hours sometimes, constant negative feedback for the smallest things that result in lower pay and call volume, bonuses that decrease while the standards to qualify for them increase, constant issues with the invoicing system resulting in errors in your paycheck.

    Advice to Management

    Stop overhiring. Pay us something to sit around so we don't work for free.



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