LiveOps Reviews

Updated July 12, 2015
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3.0
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Vasili Triant
3 Ratings

Pros
  • Most employees can work from home Fridays (in 61 reviews)

  • Consistent paychecks flexible schedule easy training good communication (in 11 reviews)

Cons
  • You may not be able to control how much call volume goes your way (in 16 reviews)

  • work/life balance is very difficult to maintain (in 6 reviews)

More Pros and Cons

50 Employee Reviews

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  1. agent

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps (Less than a year)

    Pros

    hours are good and can get plenty

    Cons

    good work at home job ,but can be stressful with irate customers


  2. Helpful (1)

    Working from home is great, but pay fluctuates and benefits are not provided.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Insurance Sales Agent in Atlanta, GA
    Current Contractor - Insurance Sales Agent in Atlanta, GA

    I have been working at LiveOps as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home and setting your own schedule, flexibility to work when you want, no vehicle expenses due to commuting to a job.

    Cons

    No advancement, no increases in pay, fluctuating pay due to inconsistent call volume, hard to get hours sometimes, constant negative feedback for the smallest things that result in lower pay and call volume, bonuses that decrease while the standards to qualify for them increase, constant issues with the invoicing system resulting in errors in your paycheck.

    Advice to Management

    Stop overhiring. Pay us something to sit around so we don't work for free.


  3. Helpful (3)

    Insurance Agent-Independent Contractor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LiveOps as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Work at Home, don't need to drive, brush my teeth, take a shower, etc.

    Cons

    Well, I'm currently available to receive calls and I received my last call 30 minutes ago. Thus far, I have been available to take calls for five hours, I have received 7 calls and have spoke for a little under two hours. I will be very fortunate to make minimum wage today.

    Advice to Management

    Advise our clients to market their products more effectively so we receive more calls. Show empathy towards your independent contractors as they do their best to represent this company and make a living.


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  5. Helpful (3)

    It's a coin toss.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Agent in Atlanta, GA
    Current Contractor - Independent Agent in Atlanta, GA

    I have been working at LiveOps as a contractor (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I have been with liveops for 10 years. The best thing I love about this company is the flexibility. If you have children or a second job you can schedule yourself accordingly based on your lifestyle and daily plans. No need to ask the boss for a day off or to come in late from a doctor's appointment. ..you call the shots. Also no taxes are taken out of your check so literally its what you see on your invoice is what you get.

    Cons

    The downside is certain line groups you work may not be very lucrative financially. Line groups with sales from informercials have an excessive amount of upsells and affinities. The agent literally is stressed out continously trying to convince the customer it is in their best interest to listen to a bunch of malarkey that they don't want and didn't ask for. If affinity scores are low, forget about making a decent invoice to turn in. Best bet is to apply for or hope you get chosen for a line group with no affinities. Eventhough I have been working with this company for a long time, sometimes after taking a call with a long script and upsells and an angry customer, I feel bad for the new agent because I know what they are going through. You are literally hesitant to offer upsells for fear you will get yelled at by the customer or they may cancel the order which in turn lowers your conversion. Best advice: if sales is not your cup of tea, this will be a run for your money.

    Advice to Management

    Give the "little people " a break. All we get is a paycheck. Nothing more nothing less. No benefits or nothing. Increase the pay structure. Put yourself in our shoes for once instead of being happy your are not in them.


  6. Helpful (2)

    Independent Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Agent in Marietta, GA
    Former Employee - Independent Agent in Marietta, GA

    I worked at LiveOps (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    working from home, working hours of my choosing, reliable pay

    Cons

    no benefits as a 1099'd agent, can't make much more than supplemental income, not enough calls/too many agents

    Advice to Management

    allow some warning before terminating account with regard to volume of calls taken vs. needed, etc. giving IA a chance to work more hours to maintain contract, instead of making us start all over.


  7. Helpful (1)

    LiveOps

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Specialist in Redwood City, CA
    Former Employee - Program Specialist in Redwood City, CA

    I worked at LiveOps

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for

    Cons

    Job description not provided, duties of daily job changed but pay didn't.

    Advice to Management

    Review employee jobs and pay a wage that complies with job responsibilities. Seems only employees that receive a decent pay are those that are promoted repeatedly and get director or manager in their title. Advance notification of No Bonus this quarter or No Raises this year should be notified prior to employee expected date rather than after the fact or on the day.


  8. Definintely not the best.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Agent
    Current Contractor - Independent Agent

    I have been working at LiveOps as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I believe the only real pro of working at Liveops is being able to work from home. Other than that, choosing your own schedule might be a pro. But good luck with competing with 100,000's of other agents just to get some hours. My advice is to just go for the night blocks starting from 11:10 & later because they are usually always available. Most likely because no one feels like dealing with rude people with the worst attitudes and weirdos at that time of night.

    Cons

    Having to compete for reasonable work hours. Dealing with weirdos, nasty men, and women with super bad attitudes that can make your best day turn into your worst day ever after the call is over. Having to sell or advertise other products that have absolutely NOTHING to do with the original product the person is calling for. And constantly being told to use "rebuttals" to suck people into buying it. After a while even you feel tedious and annoyed at yourself and want to bang your head into a wall. Being so closely monitored til the point they find errors that don't even exist which will greatly affect your score.

    Advice to Management

    Only put extra offers on products that somewhat relate to the original offer. You always tell agents to get to know the customer and build a relationship with them. Once we do this we basically know the customer and what interest them so the extra offers just seem ridiculous and too much. Having to use rebuttals turns more into nagging and begging, then trying to sell the product. And if I was a caller myself, I would get just as upset as the callers do.


  9. Helpful (1)

    Overall it was nice having the freedom to work when I wanted at my own leisure. It was a good learning experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at LiveOps part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Freedom to work when you want from your own home. Not having to have an LLC, like other telecommute jobs require before getting started.

    Cons

    The initial set up can be confusing. Working your way up & having more choices to work thru takes some time. Getting help isn't very easy, so you should be somewhat computer savvy to be able to figure things out on your own.

    Advice to Management

    Being more accessible to get help would be very helpful. Allowing more opportunities from the get go would also be more enticing.


  10. Helpful (8)

    Not what I expected!

    Current Employee - Direct Response Agent
    Current Employee - Direct Response Agent

    I have been working at LiveOps

    Pros

    Make one schedule. You can see the amount of money you earn for the day after each call. I really enjoy handling inbound call.

    Cons

    The call volume will definitely fluctuate constantly. When you're paid per talk- time minute you have no idea how long you have to work to earn the amount you need to survive.

    Advice to Management

    Increase the pay and stop over hiring agents.


  11. Helpful (5)

    Disappointed, but struggling to make it work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Contractor in Chesapeake, VA
    Current Contractor - Independent Contractor in Chesapeake, VA

    I have been working at LiveOps as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Choose your own hours and choose the type of calls you want to support.

    Cons

    The company does not provide technical support. Independent agents have to rely on advice from other independent agents advice that is loaded into a help data bank called Athena. The company's servers must be getting old, can't verify this because it is very difficult to speak with anyone with knowledge of the servers and the configuration requirements. The company utilizes Java in their My Schedule application in order to post the hours that you are available to work. I have been trying to for over a week to get this program to work and have had no luck. I downloaded multiple sets of instructions and carefully went through all of them and still could not resolve the communications error. The company advises agents to load a previous version of Java that is not longer supported to align with their servers. This puts a lot of risk on the independent agent. The risk is based upon Java being utilized by hackers to gain access to systems. A known security risk with older versions of Java is the POODLE virus.

    Advice to Management

    Provide IT support. I venture to guess that the majority of people that choose to be independent agents for LiveOps do not have deep pockets that allow them to hire IT professionals that can troubleshoot Java issues.



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