LiveOps Reviews

Updated October 23, 2014
Updated October 23, 2014
218 Reviews
3.6
218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
45 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 10 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 15 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

146 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great opportunity....but now discouraged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor

    Pros

    Training is done on-line which is really convenient

    Cons

    There are not enough time commits to accommodate all the Direct Response Agents. I finished my training over two weeks ago and still have not be able to get on the schedule.

  2.  

    Our new CEO Vasili Triant ROCKS & he's making LiveOps a better place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at LiveOps full-time (more than an year)

    Pros

    Vasili, our new CEO is really committed to making LiveOps better, for the employees & customers. He's blown open the (previously shut) doors of communication. He is genuine, caring and has high expectations of LiveOps and the employees as a whole. Since he took over as our leader the vibe here has gotten so positive and filled with anticipation.
    In May I was ready to look for a new job. In June Vasili became our CEO. By the beginning of July I knew I wanted to be a part of what Vasili is building. It's August now and I'm more sure of & excited about my decision to stay than I was when I made it - HOLLA! :)
    I'm SUPER excited to see where Vasili is going to lead us. It's a great time to work at LiveOps.
    The people I work with & around are great! There's an expectation that each person does their part. Period. No slackers. I love that!
    LiveOps gets that to be a good employee you have to have a good balance between work & life - that balance is very important to me.

    Cons

    Anything I'd point out is already being addressed, so I really don't have any cons.

    Advice to ManagementAdvice

    Keep moving forward & keep communicating!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great place to work for!! Live Ops Rocks!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at LiveOps full-time (more than an year)

    Pros

    This is a terrific company to work for!! My managers and co workers are the most supportive fun loving people I have ever met. They support me in every facet of my job!!

    Cons

    I have no cons since I truly love this place. Great place to work!!

    Advice to ManagementAdvice

    Keep up the great work!! You guys truly care about the employees!! It's so nice to see this!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    On the up and up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at LiveOps full-time (more than an year)

    Pros

    Good company. Great culture and only getting better. Work from home!, Okay benefits. Open door policy, your opinions, suggestions, and feedback are valued. Under New CEO, very excited to see where we are headed. Continuing opportunities for growth in knowledge, skills and responsibility. I love LiveOps!

    Cons

    Working from home has its obvious benefits. The only thing I would suggest would be more face to face time with my team when we can.

    Advice to ManagementAdvice

    Keep focusing on a positive employee culture. Love where the new CEO is going with the company. Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Growing company with the typical challenges of a fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    Focused on innovation, good people, good leadership, competitive compensation, room for advancement. Solid vision from the CEO on down.

    Cons

    fast paced and lots of change so could be tough for people that don't appreciate change. long hours, however the rewards are worth it.

    Advice to ManagementAdvice

    Stay focused on innovation of our products and the rest will follow. Continue to shape positive change within the organization. Very excited to see where we're going.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A renewed focus by the executive team positions LiveOps for much success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at LiveOps full-time

    Pros

    The business model here is outstanding, and can become the standard in the customer service market. Talented employees committed to the company's success in both aspects of the business (technology platform and agent outsourcing). New CEO brings a refreshing leadership style.

    Cons

    Company direction has been somewhat unclear in the past. Greater clarity and resource commitment to the path forward is required.

    Advice to ManagementAdvice

    Continue the practice of increased communication from the CEO office.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Waste of time and money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operator in Jacksonville, FL
    Current Employee - Operator in Jacksonville, FL

    I have been working at LiveOps part-time (less than an year)

    Pros

    Seems legit until you have to pay 65 bucks. And wait, wait, wait.....it's been 4 weeks and there's NOTHING on my credit report and background check so they basically stole from me. I'm thinking if filing a complaint with the bbb on them and that shady background company they use called first advantage.

    Cons

    It is a scam, 65 bucks for what?? A con and a scam

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    STAY AWAY- unless you're an agent- then may be fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Not many honestly.

    The product is in demand on the platform side- but they just fired everyone from platform as best as i can tell- so not sure what to say there. On the agent side, the product is in demand- but not from infomercial market- which was an important source of revenue in the past.

    There's lots of opportunities to take on new responsibilities and work cross functionally- but i found it difficult to complete projects due to lack of resources and constantly changing priorities form the management team.

    Cons

    2 different business units and a lack of direction between the two. Junior leadership team especially since the last CEO left the company. Generally negative environment and a constant feeling that something bad was going to happen. Recently, there was a large layoff. So, maybe it just did happen.

    Also felt like the leadership team really doesn't respect each other- seemed like they were battling constantly.

    Bonuses were rarely paid- so I guess we weren't hitting our targets. Sales leadership was young and, i guess, not performing. Confused as SVP of sales in now interim CEO.

    Rumors that the company was always about to be sold off- there are more of those rumors now.

    Advice to ManagementAdvice

    Less rah rah speeches and slogans- more results and cooperation.

    New sales leadership and generally new leadership as the current team never got it done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good employer, very challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Engineer in Redwood City, CA
    Current Employee - Staff Engineer in Redwood City, CA

    I have been working at LiveOps full-time (more than an year)

    Pros

    Good people to work with, good teamwork. New CEO is around a lot and actually talks to the people who do the work (first 6 months of year, I never saw the previous CEO, this one has talked to me more than a couple times). Being in the HQ office, there's lots of little perks (snacks, soda, breakfast twice a week, pizza on Fridays...) Work is challenging and diverse and the immediate future only looks to be more so. Compensation is good, benefits are decent for a company this size.

    Cons

    There's a lot of priority switching and redirection. Makes it difficult to manage time (especially when most of workforce is remote some days). There's a lot of talk about learning other things and training for new technologies, but it tends to be for a select few (mainly due to constant high priority deadlines). Enforced PTO at end of year (some of staff is forced to take PTO between Christmas and New Year. Shocked me the first year, it basically cuts 5 days off your PTO)

    Advice to ManagementAdvice

    Keep it up with the communication, especially the 1-1 (even if it's just "hello"), people are talking. Keep social events, but try to find ways to break up the groups so people actually interact with people from other parts of the office.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Heading In The Right Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior NOC Engineer in Tempe, AZ
    Current Employee - Senior NOC Engineer in Tempe, AZ

    I have been working at LiveOps full-time (more than an year)

    Pros

    Excellent product
    Great people to work with
    Fun environment
    Great benefits
    Excellent compensation
    Many opportunities to learn

    Cons

    Still battling some technological challenges that can sometimes impact our day-to-day
    Some communication gaps (new client on-boarding and changes)

    Advice to ManagementAdvice

    Take the time to do things right the first time
    Be open to new ideas from all departments and locations

    Recommends
    Positive Outlook
    Approves of CEO

LiveOps Photos

Our CEO paying back a bet. We crushed a company goal!
We built a new engineering rec room, including MAME (Multi Arcade Machine Emulator); many a disagreement is settled with Street Fighter
No rec room is complete without XBox One, Apple TV, and plenty of couch space

+ Add Photo

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