LiveOps Reviews

Updated October 21, 2014
Updated October 21, 2014
219 Reviews
3.6
219 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Vasili Triant
46 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 61 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 10 reviews)


Cons
  • Otherwise you will suffer by getting very low call volume and make very little money (in 15 reviews)

  • Things are extremely fast paced because of that it can be hard to get that work/life balance that people need to be successful (in 6 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Don't waste your time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at LiveOps as a contractor (more than an year)

    Pros

    You can schedule your own hours and their call center is open 24 hours a day, the training is at your own pace and is not instructor led

    Cons

    You are paid by your talk time 0.25 per minute, so IF you talk for a full hour you are paid 15.00 for that one hour. However, the call volume is terrible because they have so many people working, it is hard to get any hours and worst of all you are answering infomercial calls. Trying to constantly sell them more than they called in for, before you can even process the order you have to go through like 5 screens of upsells, with the customer getting angrier and angrier the more you try to sell them

    Advice to ManagementAdvice

    Get some other clients, the upsells are annoying

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    In general , it was nice experience to work at LiveOps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Redwood City, CA
    Former Employee - Director in Redwood City, CA

    I worked at LiveOps full-time (more than 5 years)

    Pros

    the working culture was good and company promoted innovation. They had two times hackdays per year :) The technology management teams also picked up 1-2 projects of them and rolled them to the production.

    Cons

    The base pay for the employees which joined the company a long time ago were too lower. The company needs to have a retention plan for employees.

    Advice to ManagementAdvice

    It will be better to increase pay base.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Friendly people, management are personable but very professional as well. Good life/work balance, but could give more vacation time. Company is taking on more customers rapidly, fast growth and new CRM products have been acquired. There are monthly 4 PM cocktail hours, World Cup viewing parties in the office. Occasional offsite events are fun as well. Office is in an attractive park-like setting with ponds, lots of lawns, trees, guys playing soccer. Quarterly bonuses.

    Cons

    Some growing pains which are natural in this environment. Account managers are overloaded with work. A lot of documentation is obsolete. PTO is a bit skimpy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Health Insurance Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps part-time

    Pros

    I love working from home as a military spouse.

    Cons

    Hours are hard to get unless you are online when the schedule rolls out.

    Advice to ManagementAdvice

    More options to get hours, more non-phone opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    its an ok place if you dont mind selling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales in Myrtle Beach, SC
    Current Employee - Customer Service Sales in Myrtle Beach, SC

    I have been working at LiveOps part-time (less than an year)

    Pros

    you get to pick your hours, pay actually is not bad when you get calls, some calls are eay.

    Cons

    demand hard upselling and the customers get mad after 10 minutes or so of trying to sell them something they probably cant afford and dont need..many times no calls so so you dont get paid unles you are actually on the phone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great idea's no actions to get there.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps

    Pros

    Great success story on their platform its being sold globally. Limited access for their own agents but hopefully that will change soon. Dedicated self starters but not many left on staff.

    Cons

    Small departments which makes for long waits with requests a overworked team which then becomes unproductive.,as well as creating and fostering negativity within the levels of management.This is only for agent business not platform business. Platform and sales take priority over agent business which is their revenue generator.

    Advice to ManagementAdvice

    Follow through and do what you said you would do, don't hide.

  8. 1 person found this helpful  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    schedule chhat work from home

    Cons

    never sure of what i will make

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    A lot of training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps as a contractor (less than an year)

    Pros

    The hope of getting work uncommitted.

    Cons

    Always have to worry if call volume won't be there

    Advice to ManagementAdvice

    Please advise people before you take away dedicated lines. And when you take them away don't just give a canned answer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    It's okay, could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Houston, TX
    Current Employee - Sales Representative in Houston, TX

    I have been working at LiveOps as a contractor (more than an year)

    Pros

    You can create your own schedule, pay is decent.

    Cons

    Not enough clients for customer service work, it is hard to answers if you have issues with technical stuff or just need to ask a question, sometimes you sit with no calls on the sales lines.

    Advice to ManagementAdvice

    Keep communications open with the independent contractors.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    working for liveops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps

    Pros

    flexible schedule, open 24 hrs decent pay

    Cons

    hard to get hours, have metrics to get good call volume, can let you go for no reason do not depend on as main income

    Advice to ManagementAdvice

    communicate better with ic on what they did wrong

LiveOps Photos

Our CEO paying back a bet. We crushed a company goal!
We built a new engineering rec room, including MAME (Multi Arcade Machine Emulator); many a disagreement is settled with Street Fighter
No rec room is complete without XBox One, Apple TV, and plenty of couch space

+ Add Photo

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