LiveOps Reviews

Updated March 31, 2015
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167 Employee Reviews

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  1. 2 people found this helpful

    Small call volume but great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LiveOps as a contractor (more than a year)

    Pros

    They did everything they promised to do. Management is there when you need them and leaves you alone when you don't. There are multiple opportunities within the company, especially if you have an insurance license.

    Cons

    The call volume is not as good as advertised. Even in the best of times you only get about fifty percent of your time actually paid for due to low call volume. Callers can be rude so be prepared for that aspect of the job. Insurance "sales" is often taking people's information from sweepstakes calls.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. The Future is Bright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time (more than 5 years)

    Pros

    What a difference a few months makes! After several bumpy years under our former CEO, Vasili is working hard to right the ship and grow the company. I am encouraged by new vision and direction. LiveOps has a close knit team that works well together.

    Cons

    LiveOps used to offer excellent health benefits but times are changing and the most comprehensive plans are no longer available, which is disappointing.

    Advice to ManagementAdvice

    Stay focused. Encourage accountability, structure, and celebrate success.

    Positive Outlook
    Approves of CEO
  3. A great place to make an impact and affect change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    LiveOps is a growing and evolving company that has been around for 13-years. Sounds weird to describe it as growing and evolving after so much time but it still is. Regimes of management have changed and alternated the direction and focus of the company over time. The new CEO, Vasili Triant, is about uniting both parts of the business - the BPO and the SaaS side - and bringing us together as one LiveOps. One culture. One goal. It's great. There is a lot of opportunity to affect change here and help the company get better and better.

    Cons

    LiveOps has a great product but has lacked focus and execution over the past few years. There hasn't been a lot of structure around critical functions such as Product Management and Engineering. The teams have been left to forge for themselves as the previous culture bread a lack of accountability and responsibility. All of that is changing for the better but that change takes time. It's not easy to change a company's culture but I believe the current leadership team has the right ideas and paths forward outlined. Now it's time to execute.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Good Team Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Redwood City, CA
    Current Employee - Senior Software Engineer in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    Good Team work,Flexible work hours, WFH culture.

    Cons

    Changed tech direction too often

    Advice to ManagementAdvice

    Stay focus !!

    Recommends
    Neutral Outlook
  6. 1 person found this helpful

    Great company not only turning itself around but leap frogging!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at LiveOps full-time (more than 3 years)

    Pros

    The company has overnight transformed itself back into what made it great - employees & customers being #1. The shift from the past CEO(and his band of merry men), who almost destroyed the company, to the new Executive Team has been a complete 180 and nothing short of amazing. The future looks bright and I am excited to see the results of what we are doing. The balance of work and life has started and the company's core values are starting to be lived day to day.

    Cons

    Many people get confused if LiveOps is an BPO of a Saas company, whereas it is a Customer Service & Sales solutions business.

    Advice to ManagementAdvice

    Drive the vision more aggressively, continue with the changes and direction, and leave the past regime to destroy another company!

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    Caring Management and great work environment makes LiveOps a great employment choice. LiveOps will help you grow as an individual.

    Cons

    LiveOps is not a giant company so in some roles you may not have 24 hour mentoring to help get up to speed.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  8. Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Gallup, NM
    Current Employee - Call Center Agent in Gallup, NM

    I have been working at LiveOps part-time (more than 3 years)

    Pros

    You can work your own hours, you are in control of your time.

    Cons

    You may not be able to control how much call volume goes your way.

    Advice to ManagementAdvice

    They are amazing.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Work from home

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps part-time

    Pros

    Been with them for over 5 yrs, just as a part time. If you commit you can make this a regular money making

    Cons

    NO CONS, THE ONLY THING IS THAT PAY YOU GET PAID BY TALK TIME

  10. 2 people found this helpful

    The best work at home place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - At Home Based Phone Representative in Atlanta, GA
    Current Contractor - At Home Based Phone Representative in Atlanta, GA

    I have been working at LiveOps as a contractor (more than 8 years)

    Pros

    The company offers unlimited income with opportunity to make money on several line groups. 24/7 flexibility, and no taxes taken out of your checks!

    Cons

    The only downside is the company strictly operates based on conversion and performance. You have to be a sale maker and not just a call taker. Otherwise you will suffer by getting very low call volume and make very little money.

    Advice to ManagementAdvice

    Even though we are the peons in the company, we are still hard workers and we are human. Offer increased per minute rates and special bonuses. It helps us and makes us feel appreciated. We have families to take care of. Give us a shift premium for slow lines for dedicated agents. We dont want to sit on the phones all day and make very little money.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 5 people found this helpful

    Independent Agent - Insurance Agent- Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance Agent in Indianapolis, IN
    Current Employee - Licensed Insurance Agent in Indianapolis, IN

    I have been working at LiveOps full-time (more than a year)

    Pros

    Living in an area that has tough winters, working at home is priceless. Grabbing a cup of coffee and going to work while others are outside scraping off windshields is very rewarding, not to mention more lucrative. Setting hours as an independent contractor allows flexibility otherwise not available in the corporate job market. Be your own boss and set the bar as high as you'd like!

    Cons

    Too many to count and would be happy to share if the opportunity ever presents itself and the management staff really comes across in a way that makes me think they really want to know, rather than just listening to pacify.

    Advice to ManagementAdvice

    As an agent who is working very hard to be a success with Liveops, you simply cannot deny human beings the right to a vacation, time off due to a death in their family or a medical leave. And to have any sort of penalty associated with those times is really stretching the boundary line of the independent contractor/company contract. While you cannot dictate hours worked, you also should not be afforded a way around it either. To me, the metric system is nothing more than a way of dictating time worked without actually coming right out and doing it. It's a fine line and one that is being stretched further and further. Also, because the "metric rules" have been determined and communicated, they haven't always been in place and to give some agents a line back and deny others is a bad managerial call.

    Neutral Outlook
    No opinion of CEO

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