LiveOps

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LiveOps Reviews

Updated August 16, 2014
Updated August 16, 2014
225 Reviews

3.5
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vasili Triant
38 Ratings

Review Highlights

Pros
  • Work from home -- no commuting or having to shop for clothes for your work attire (in 50 reviews)

  • The ability to have a flexible schedule and to work remote are a huge plus when you have a family at home (in 12 reviews)


Cons
  • LiveOps controls your call volume and call lines (in 12 reviews)

  • You are paid by your talk time 0 (in 8 reviews)

More Highlights

157 Employee Reviews Back to all reviews

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  1.  

    Health Insurance Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I love working from home as a military spouse.

    Cons

    Hours are hard to get unless you are online when the schedule rolls out.

    Advice to ManagementAdvice

    More options to get hours, more non-phone opportunities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Liveops

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility schedule your own time

    Cons

    Calls decrease . Customers don't want to hear upsells

    Advice to ManagementAdvice

    None

  3.  

    Working from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexibility, saving gas, working from the comfort of your own home, set your own schedule

    Cons

    call volume is not always a plus, strictly script based, metric, can get slipped easily from veering off the script

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Insurance Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Insurance Agent
    Current Employee - Licensed Insurance Agent

    Pros

    Make your own schedule; very flexible
    If you're good, you can make great money
    Work from home -- no commuting or having to shop for clothes for your work attire

    Cons

    Communication can be poor. Seems to go in streaks. Management typically very supportive; however, you just don't get enough communication on the products that are coming out, the call volume, etc. and it leaves you guessing. This isn't good because if your question is about call volume or the apparent major change in management in the past couple years, while you are 'guessing' what's going on, your paycheck will take a huge hit because the call volume will have dropped so significantly, and you won't know if there will be any other great products to sell to increase your income. By this time, you probably have a foot out the door. They have lost some great people because of this.

    Advice to ManagementAdvice

    See info on "cons". In a nutshell, more communication. Think as if you were a licensed agent and not in a management role, and think "what is it that I would want?" That will help a lot. The other Key thing is call volume and types of calls. The job flexibility is great, but if you're a licensed insurance agent, it's about the money. You can't make money if call volume wanes so much you know you are going to starve in the summer, or at other times of the year that may be 'typically slow'. In the past 2 years, this 'trend' of call volume has become increasingly worse. As a licensed agent, most of us want challenge, and we want to make more than last week and last year. We are sales people and are driven. Money talks.

  6.  

    LiveOps controls you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Agent
    Current Employee - Independent Agent

    Pros

    I enjoyed working from home for a time. Flexible hours, Can work committed or uncommitted.

    Cons

    LiveOps controls your call volume and call lines. Performance ratings aren't fair. Started out doing well until they cut off my volume without warning, then removed my General lines where I would be sure to NOT receive any calls. Scripts are pushy, callers are on a fixed income (most of them) and do NOT want or can't afford the upsells we are expected to push on them. More cons than pros to this company! Some upsells are SCAMS!

    Advice to ManagementAdvice

    You need to take a look at your conversion ratings system. It only hurts your agents who work hard for you, only to get cut off just as things are going well. You should also check out the customers who are scamming the callers. Honesty is the best policy and it is not practiced with LiveOps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Contractor/Customer Service  in  San Antonio, TX
    Current Employee - Independent Contractor/Customer Service in San Antonio, TX

    Pros

    being in control of your schedule, good pay

    Cons

    rigid metrics to meet, you can lose sales lines for not meeting them

    Advice to ManagementAdvice

    stop over hiring

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    its an ok place if you dont mind selling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales  in  Myrtle Beach, SC
    Current Employee - Customer Service Sales in Myrtle Beach, SC

    Pros

    you get to pick your hours, pay actually is not bad when you get calls, some calls are eay.

    Cons

    demand hard upselling and the customers get mad after 10 minutes or so of trying to sell them something they probably cant afford and dont need..many times no calls so so you dont get paid unles you are actually on the phone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 5 people found this helpful  

    CEO resigned, CTO resigned, CFO resigned this month

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Absolutely none. Marty Beard killed this company.

    Cons

    Everything went downhill after Marty Beard took over and made LiveOps his personal playground, bank account then moved to San Diego.

    Advice to ManagementAdvice

    Bring back Maynard Webb!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    DEAD END TRAP! You will hate yourself before you leave. $50 per day working more than 8 hours and HIGH STRESS Sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Only Flexibility, everything elses is not worth it. You will make less than minimun wage or work soo many hours to make it that 'flexibility" mean nothing.You still wont have time for what you want.

    Cons

    You will be a fake "Business Owner". Expect to sit hours for free. The real products you sell are the upsells. Your job's success is dependent on selling misleading products that trap seniors into reoccuring monthly fees that are impossible to cancel. Managers have no respect for you. You will wake up to find no work. No explanation, no renegotiating. They don't answer emails,especially if you are questioning there unfair business practices. There expectations are too high for the little money you make. This place is for people who are okay being low earners. Flexibility is their excuse for staying.

    Advice to ManagementAdvice

    Stop taking advantage of you "Business Owners". You give WAH jobs a bad reputation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Very Sad

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Schedule very flexible, in the terms that you can work when you want and not someone else schedule. Nice to be able to work from your home.

    Cons

    Agent seem to be very unhappy due the unfair metric system that is in place. And being able to get hours seems to be very impossible. As one agent put it, it is like whacking a mole so to speak.

    Advice to ManagementAdvice

    Re-group and make your people happy, so they can make your clients happy.

    Doesn't Recommend
    Disapproves of CEO

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