LivePerson Reviews

Updated July 27, 2014
Updated July 27, 2014
67 Reviews
3.3
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
48 Ratings

Review Highlights

Pros
  • Lots of great people and there is always lots of food (in 10 reviews)

  • Flexibility, respect, team work, good people (in 3 reviews)


Cons
  • We were expected to work long hours, and work-life balance was not always respected (in 3 reviews)

  • This means high expectations and rapid growth, inevitably there are going to be many changes (in 3 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    not positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time for more than a year

    Pros

    seemingly a nice place to work - with a great culture of acceptance - at first

    Cons

    too much focus on East Coast - poor management; ineffective new hire training & integration; unqualified managers, poor communication skills

    Doesn't Recommend
    Negative Outlook
  2.  

    Nice people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time for less than a year

    Pros

    Vision for the future of a multi-channel digital engagement platform is compelling.

    Cons

    Too many changes in sales coverage allows competitors (whose technology has caught up) to steal business and killing morale. WAY too much turnover for a company with goals of being a market-leader.

    Advice to ManagementAdvice

    If you really want your employees to "be an owner", invest in the technology you bring to market TODAY and quit changing coverage models.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not what it used to be...

    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time for more than 5 years

    Pros

    Leader in their space and always looking to innovate. Nice offices

    Cons

    Lacking strong leadership. Some of the products are in silos, making it difficult to work with people in other departments. Some of management only have their own best interest in mind and it hurts the company as a whole.

    Advice to ManagementAdvice

    You have strong products, but take a close look at the people running them to really push forward

    Doesn't Recommend
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    A myopic mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services  in  New York, NY
    Current Employee - Professional Services in New York, NY

    I have been working at LivePerson full-time for less than a year

    Pros

    Good compensation, fun at times, good product ideas.

    Cons

    Product is out of date and hard to use, they talk about helping others but doing really do so, there is no tolerance for thinking outside the box. Internal systems are ridiculous

    Advice to ManagementAdvice

    Don't be so complacent. Encourage open discussion. You have to be willing to change to grow, you are a high tech company after all.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Interesting products and a leader in its field, lackluster time as an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at LivePerson

    Pros

    LivePerson is a company that is leading its peers in its field - they have great products and smart people.

    Cons

    Recognition and advancement opportunities are on the weak side.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Tornado-like company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time for more than 8 years

    Pros

    Comp and benefit are good.
    Most people are great and fun to work with
    Creative team is awesome

    Cons

    Except the CEO/Founder all the rest of the company is on the move constantly. VPs, directors, managers, employees, are all on the move.
    Re-organizations are frequent (remember it's the con part)
    HR is the worst I had ever seen
    Product group is always occupied with doing nothing
    Too many meetings in general.
    Growth through M&A is a disaster (look.io, amadesa, kasamba, nuconomy) - except amadesa that brought some value to the company through people.

    Advice to ManagementAdvice

    Going global will kill this company eventually. When your mother-ship is not functioning right, the others will go down with a splash. Focus on doing the right things all the way. The ever changing product/s are not contributing to the success.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great culture,shame about the management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Manager  in  Reading, England (UK)
    Current Employee - Programmer Manager in Reading, England (UK)

    I have been working at LivePerson full-time for more than a year

    Pros

    LivePerson UK:
    Great people to work with.
    Cool product.
    Multicultural.

    Career opportunities, if based in NY or Israel.

    Cons

    Constant changes in strategic direction makes it difficult to excel. Upper management lacks focus. Negligable payrises. Cliquey.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    The company tries hard but the open plan idea is not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time for more than 8 years

    Pros

    Lots of great people and there is always lots of food

    Cons

    Company seems to be getting rid of everyone that has been there for 5 years or more

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 4 people found this helpful  

    A roller coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at LivePerson full-time

    Pros

    Recognised name. Good customer footprint. High tech.

    Cons

    Frugal bordering on cheap. Political.

    Advice to ManagementAdvice

    Focus on your best assets, the people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Growth pains ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time for less than a year

    Pros

    Potential to extend into customer service and support

    Cons

    Extending their identity beyond chat

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for LivePerson? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.