LivePerson Reviews

Updated February 23, 2015
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3.0
17 Reviews
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LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
71 Ratings

17 Employee Reviews

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  1. A corporation with a start up mindset

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (more than 3 years)

    Pros

    Company culture and able to move to different teams

    Cons

    No true growth opportunities, mostly lateral.

    Doesn't Recommend
  2. 3 people found this helpful

    Once upon a time this was a great company...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time (more than 5 years)

    Pros

    Great learning experience for people new to the workforce.
    Allows employees to work Remote
    Great PTO and Benefits

    Cons

    High turnover in Sales.
    Doesn't live by culture the company claims to have.
    Product is outdated, lost its competitive edge.

    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Company Tries Hard, But

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (more than 5 years)

    Pros

    Plenty of Independence
    OTE is good for Field Sales, but base salary is below average

    Cons

    High Customer Turnover as Largest Existing Customers are Moving to Competition
    Field Sales has had very Turnover every year for past 5 years.
    Very low percentage or REPs make Quota
    Crisis Management with Existing Accounts takes away from Selling.
    No Marketing Support, as CMO and Marketing Teams have turned 100%
    Very hard to Get Technical Support and Direction given new Platform Direction and Delays

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  5. 2 people found this helpful

    many challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY

    I worked at LivePerson full-time (more than a year)

    Pros

    strong staff, dedicated, want to do good work
    decent benefits and compensation

    Cons

    no operations layer, too difficult to get things done
    prioritization from the very top gives mixed signals
    product market readiness

    Advice to ManagementAdvice

    invest in customer research
    office culture mismatched with external mission statement

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    company in high potential market - but a lot of changes in direction

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time (more than a year)

    Pros

    strong collaborative culture; good office lay outs

    Cons

    constant change; often teams work in silo

    Advice to ManagementAdvice

    stay focused

  7. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at LivePerson as a contractor

    Pros

    Group of smart working people. Casual environment.

    Cons

    No set electronic approval process.

    Recommends
  8. good people overall, but dysfunctional leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time

    Pros

    the folks that actually "do work" are great to work with. there is strong culture of collaboration and willingness to help others. the flexibility to work from home is a great bonus.

    Cons

    the sales and execs have a myopic view of success...those who sell are highly valued and compensated while those who actually do the work are not...maybe that's par for the course! vision from the top doesn't seem to understand what it requires to be a company capable of servicing enterprise level customers. having all of the product team located offshore is frustrating from many perspectives...

    Advice to ManagementAdvice

    listen to those folks that actually work with your customers on a daily basis. also, pay the premium for more talented developers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at LivePerson full-time (more than 3 years)

    Pros

    Good peers / direct managers

    Cons

    Poor senior leadership, inconsistent compensation

    Advice to ManagementAdvice

    Shore up compensation/bonus policy, lead company transformation strategically

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful

    Likeable culture that could be disrupted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in San Francisco, CA
    Former Employee - Program Manager in San Francisco, CA

    I worked at LivePerson full-time (more than a year)

    Pros

    Nice people, good benefits, strong position in a niche but important market (chat). Growing use of rich data to provide new services and products. Potentially on the brink of rapid growth if managed properly. Stronger focus on building partnerships would do a lot to move things forward.

    Cons

    Slow-growth culture that doesn't realize the world has changed faster than it has. Based in New York and Tel Aviv, management has a parochial view and doesn't fully comprehend the SaaS world that they now claim to be part of. Old product (10+ years) is out of date and needs to be rebuilt. Despite having an office in San Francisco, very little connection with Silicon Valley, its major companies, concepts, culture or technologies. Very high turnover, the best people quickly get disillusioned and move on, leaving the B players in charge.

    Advice to ManagementAdvice

    Engage with someone outside of the NY-Tel Aviv axis who can bring you up to date on what is going on in the high-tech world. Don't remain complacent about being the market leader, that could change before you know it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 9 people found this helpful

    Challenging Environment, but fun place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (more than a year)

    Pros

    LivePerson has interesting new products and really offers something valuable in the marketplace.
    There are good, intelligent people to work with. The CFO is a true "walk the talk" exec and is beloved by most employees.
    An open and collaborative environment, with really great resources like google, nation,and gdocs.
    Very startup feel for an established company which creates a chill place to work.
    Most of the people seem to really care about the success of the company.
    New key hires in sales is a very positive thing, expect good long term results.
    Remote work options.
    Some flexibility in office hours.

    Cons

    Chaotic strategies that change way too often, without any change management in place.
    The CEO is very smart, but lacks basic people skills and alienates and demotivates a lot of people.
    The CTO, the COO, the CPO, hmm, they don't exist...but in most tech companies they're the first hired.
    Flattened structure leads to a lot of dead weight in many areas and no cohesive infrastructure to support growth for where the company should be at currently.
    Little to no upward mobility unless you are one of the chosen ones by the CEO.
    The people that can really impact the company the most, are often overlooked, and leave.
    Recruiting and hiring strategies seem to be off the mark and favor whoever fluffs their feathers the most instead of getting key hires in the right places.
    LivePerson is way too extended globally for our size and offerings, most if not all the innovations fall flat because we are so globally spread thin for where employees are based.
    Development and R&D is extremely slow compared to LivePerson competition.
    Customer support philosophy is from the 90s, get rid of it and reinvent the way we engage customers, and focus on the customer's actual business needs, not ours.

    Advice to ManagementAdvice

    Focus on faster R&D, product marketing, and allow marketing to create the story to help sales sell it.
    Support the new CMO to create and nurture the brand and the story, stop trying to force what might not make sense for our customers and instead listen to what the customers need and want.
    Hire a CTO, how can we be a tech company without a CTO?
    Hire a COO, with the growth we are getting pummeled without change management and better processes, 15 years.....we're not a startup company anymore so let's not pretend to be.

    When you purchase a company or technology, integrate them and don't just use it as an excuse to open a new office or just keep ramping up in a geography that doesn't benefit innovation. No offense, but we should have most of our core resources in one place to really make a difference, its not cheaper,its costing us in the long run.
    Invest in mobile and social, we're way behind here and need to step it up to be able to sell into some accoutns.
    Except in sales, stop hiring externally and recognize people internally based on their qualifications, don't just put people in "made up" roles that don't apply their skills or experience, there are a lot of highly skilled people that could be better off in a needed role, for where we are today.

    Recommends
    Positive Outlook
    Disapproves of CEO

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