LivePerson Reviews

Updated June 19, 2015
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3.0
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LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
14 Ratings

Pros
  • Lots of great people and there is always lots of food (in 14 reviews)

  • A true sense of ownership in what you do, and the people you collaborate with (in 3 reviews)

Cons
  • With a startup like atmosphere running on an agile development jet engine, the workload may impact your work life balance (in 5 reviews)

  • Constant strategic shift - lots of employee attrition due to frustration over lack of focus (in 3 reviews)

More Pros and Cons

23 Employee Reviews

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  1. Helpful (5)

    Looks good from the outside, but looks can be deceiving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at LivePerson full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - I admire and am inspired by my colleagues-- for the most part they are great people who are both smart and fun.
    - The office space and the benefits, though not perfect, are better than average.
    - There's usually a bounty of food available

    Cons

    There's no COO, though one is desperately needed. The head of HR left more than a year ago and the responsibilities of that role now lie with the CEO's chief of staff, which would seem like a conflict of interest. Heads of sales don't seem to last more than a year or so. The CEO has chosen to do double duty as both CEO and CMO, since the CMO left last year... The CFO seems to be the only constant besides the founder/CEO. Why isn't there a stronger, more stable executive team in place?

    As other reviewers have mentioned, the revolving door of department heads has been a challenge for the lesser ranks. With each change in management comes new goals, new team structures and employee departures (both voluntary and involuntary) that wreck havoc on morale and customer relationships. If you are interviewing with the company, ask what the employee attrition rate is on the team you're thinking of joining.

    For a company whose mission is to create meaningful connections, I sense a growing culture of fear and disconnection inside our halls, perhaps, again as others have mentioned, due to the CEO's tendencies to drive good people away with his mercurial temperament.

    Advice to Management

    Take a hard look at the company leadership and build an executive team that can provide the type of leadership and stability necessary at this critical juncture.


  2. Helpful (4)

    Great People, Issues at the Top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at LivePerson full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    LivePerson has some of the brightest and team oriented employees one could ever ask for. The level of teamwork in a company with so many remote employees is commendable. The employees truly behave like a "family".

    LivePerson offers the ability to work with some of the worlds largest brands, which provides for a learning opportunity for many. The work can be challenging, but rewarding for sure.

    First level managers in the PS / CS organization are outstanding. Truly dedicated to the success of their team members.

    LivePerson's compensation and benefits package are more than fair, and likely slightly above the general market offering for similar roles in CS/PS.

    Cons

    Every year there is a change in direction which results in senior leaders leaving, and many employees following. Due to employee turnover, the relationships with many clients have become challenging, as they are tired of having to be introduced to new account managers.

    The "current" platform is old, complex, and complicated, which has led to lots of customized deployments. Customized deployments tend to be manageable so long as those which customized them are still at the company. Due to high turnover, these folks are rarely around, thus leading to challenging deployments to manage. The new platform is being pushed, but it's not truly enterprise ready.

    The CEO. I'm sure he means well, but my god, he continues to berate (dear I say abuse) employees, without cause. He seems to think irrationally, acting before using clear thought to address potential concerns. Many talented employees have left over the years due to single encounters with him. He's a smart guy, but should leave the leadership of the company's staff to address concerns on his behalf. There is a full layer of managers between him and direct staff, which he should use.

    Little room for growth for remote employees.

    Advice to Management

    The CEO is smart, sure, but the company has grown considerably over the years. Perhaps he may be best suited in a product advisory role? The firm needs someone who can truly "manage". Perhaps this is a matter for the board, but something should really be done here. Read the other reviews and you can spot a similar trend. The company is great, but the CEO is running the good people away.


  3. Helpful (1)

    A corporation with a start up mindset

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company culture and able to move to different teams

    Cons

    No true growth opportunities, mostly lateral.


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  5. Helpful (5)

    Once upon a time this was a great company...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time (More than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great learning experience for people new to the workforce.
    Allows employees to work Remote
    Great PTO and Benefits

    Cons

    High turnover in Sales.
    Doesn't live by culture the company claims to have.
    Product is outdated, lost its competitive edge.


  6. Helpful (1)

    Company Tries Hard, But

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time (More than 5 years)

    Pros

    Plenty of Independence
    OTE is good for Field Sales, but base salary is below average

    Cons

    High Customer Turnover as Largest Existing Customers are Moving to Competition
    Field Sales has had very Turnover every year for past 5 years.
    Very low percentage or REPs make Quota
    Crisis Management with Existing Accounts takes away from Selling.
    No Marketing Support, as CMO and Marketing Teams have turned 100%
    Very hard to Get Technical Support and Direction given new Platform Direction and Delays


  7. Helpful (2)

    many challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY

    I worked at LivePerson full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    strong staff, dedicated, want to do good work
    decent benefits and compensation

    Cons

    no operations layer, too difficult to get things done
    prioritization from the very top gives mixed signals
    product market readiness

    Advice to Management

    invest in customer research
    office culture mismatched with external mission statement


  8. Helpful (1)

    company in high potential market - but a lot of changes in direction

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LivePerson full-time (More than a year)

    Pros

    strong collaborative culture; good office lay outs

    Cons

    constant change; often teams work in silo

    Advice to Management

    stay focused


  9. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at LivePerson as a contractor

    Recommends
    Recommends

    Pros

    Group of smart working people. Casual environment.

    Cons

    No set electronic approval process.


  10. Helpful (1)

    good people overall, but dysfunctional leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivePerson full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    the folks that actually "do work" are great to work with. there is strong culture of collaboration and willingness to help others. the flexibility to work from home is a great bonus.

    Cons

    the sales and execs have a myopic view of success...those who sell are highly valued and compensated while those who actually do the work are not...maybe that's par for the course! vision from the top doesn't seem to understand what it requires to be a company capable of servicing enterprise level customers. having all of the product team located offshore is frustrating from many perspectives...

    Advice to Management

    listen to those folks that actually work with your customers on a daily basis. also, pay the premium for more talented developers.


  11. Helpful (4)

    Mixed Bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager
    Current Employee - Program Manager

    I have been working at LivePerson full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good peers / direct managers

    Cons

    Poor senior leadership, inconsistent compensation

    Advice to Management

    Shore up compensation/bonus policy, lead company transformation strategically



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