LivingSocial Reviews

Updated August 23, 2014
Updated August 23, 2014
373 Reviews
3.0
373 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LivingSocial President and CEO Gautam Thakar
Gautam Thakar
6 Ratings

Review Highlights

Pros
  • They also are super flexible and allow remote work and work from home (in 51 reviews)

  • Fun work environment full of talented sales professionals (in 21 reviews)


Cons
  • The culture does does not promote work-life balance (in 14 reviews)

  • Ridiculous competition with inside sales, when we shout "local" in our Branding (in 19 reviews)

More Highlights

69 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Company is very inconsistent with just about everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Available  in  Tucson, AZ
    Current Employee - Not Available in Tucson, AZ

    I have been working at LivingSocial full-time for more than a year

    Pros

    If you like a "fun" environment, with shooting of nerf guns, scooters and loud music, glitter, you will like this company.

    Cons

    Everything is constantly changing, from inconsistent bereavement policy to call guidelines. Each Supervisor and Manager administer policies and procedures from the way that they perceive them to be. There is no drug test required to work for this company, but an extensive background check. There is a lot of favoritism.

    Advice to ManagementAdvice

    Get on the same page. The excuse that LivingSocial is new does not excuse the kind of behavior present with this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A mouse in a box

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Coordinator  in  Washington, DC
    Current Employee - Production Coordinator in Washington, DC

    I have been working at LivingSocial full-time for more than 3 years

    Pros

    Free fatty snacks, autonomy, make new friends

    Cons

    Overworked, under appreciated, a very unhealthy workplace

    Advice to ManagementAdvice

    What a joke

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Weak Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at LivingSocial full-time for more than a year

    Pros

    Young, Exciting, Cool Office Space

    Cons

    Low Pay, Incompetent Managers, No direction from Senior Staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Was great - going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at LivingSocial full-time

    Pros

    Work from home - flexibility

    Cons

    Constantly change systems and procedures - took away our entire book of business and shuffle clients around so we lose relationships - trainers are the worst I have ever seen and should be held responsible for the decline in sales with all of their changes.

    Advice to ManagementAdvice

    Get rid of the layers - go back to the way we did business - one deal each day

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Startup company which should have matured into a company worthy of turning a profit...but hasn't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  Washington, DC
    Current Employee - Financial Analyst in Washington, DC

    I have been working at LivingSocial full-time for more than 3 years

    Pros

    Relaxed fit working environment with casual atmosphere. Health insurance and 401k match a real treat.

    Cons

    No ability to move up. No IT team with depth to help facilitate the good ideas that come in. Constantly putting bandaids on gushing wounds instead of fixing the problem. With a new CEO I see big changes and if I were upper management I'd be nervous as all the inane work done under the current CEO will be eradicated. If the company hasn't turned a profit in 7 years I don't see it happening any time soon.

    Advice to ManagementAdvice

    Clean house and bring in fresh thinking people. Just because you're young doesn't mean you bring something to the table. Experience and knowledge are far better than just looking like a hipster. Cut the sales commissions and hold the sales team more accountable for poorly executed deals. Require bonded and licensed merchants to run with your company so you won't be chasing down all the money they are stealing from you in bad deals. Your young mind as a company should have evolved and matured yet you still spend and act like an impetuous child!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    Struggling Company... Don't Believe the Hype!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Specialist  in  Torrance, CA
    Former Employee - Inside Sales Specialist in Torrance, CA

    I worked at LivingSocial full-time for less than a year

    Pros

    Casual Dress Code. You get benefits and 3 weeks worth of PTO day one of employment. They offer free beer and wine everyday after 3:30 to booze up the employees.

    Cons

    This place is crazy! LivingSocial is probably one of the most unethical companies I've ever had the displeasure of working for without a doubt. They have a "churn and burn" office environment and they are constantly getting rid of employees left and right for "poor performance" and other false allegations. This company was sued for not treating their employees well and they are still up to the same tricks. The training is horrible. It doesn't prepare you for the day-to-day at all. With the exception of like 1 manager, the rest of them are inexperienced, unprofessional kids who have never managed a team a day in their lives. They have no leadership skills and think being a good manager is having a pow wow every morning. The Director is disconnected from the job and is merely a puppet. He honestly controls mundane tasks and reads employee google chats and again, does nothing to motivate or lead the inside sales team to success. The goals are completely ridiculous and those who are hitting them are getting help from the managers. The pay is an absolute joke and as a sales person, you are never in a position to calculate your own commission. They basically tell you what it is. The stars pretty much have to align for you to get paid a decent check. The 70K annual salary that they put in your offer letter is NOT TRUE! Bottom line is everything depends on your market and the quality of the subscribers in the market you are given which sadly, as a sales person, we don't control. The favorites are given decent markets and deals and the others are left to starve. There is no loyalty given to employees and they are never that invested in keep their sales people which is why they are ALWAYS hiring. It's not because they are growing leaps and bounds. It's because since I've been there at the end of last year, more than half of the office has been given the boot. Overall, I would never recommend this company to anyone. Perhaps the DC office is better and maybe even working for the outside sales team could be better, but the inside sales office is a toxic, toxic place and I wouldn't even attempt to give this a try had I known what I know now.

    Advice to ManagementAdvice

    Honestly, good luck. Your subscribers are unsubscribing by the thousands, your employees are jumping ship, merchants absolutely hate working with you (less than 16% approval rating by merchants) and you are doing nothing to elevate your brand and business model. Look into what Groupon is doing... I know your employees are going to competitors and looking into them as a means to escape. Furthermore, I would say stop wasting money hiring people you are just going to end up firing. Your sales strategy of quantity versus quality doesn't translate with human capital. The more people you hire is just wasting your money because about 3 months in, people realize this job is horrible and the environment is toxic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Washington, DC
    Former Employee - Marketing in Washington, DC

    I worked at LivingSocial full-time for more than 3 years

    Pros

    Free snacks, alcohol, an occasional catered lunch and a big brand name to put on your resume. Some of your coworkers may be awesome, too. It honestly just depends on the department you get stuck in (keyword: stuck). Some departments do have flexible work-from-home policies, as well as a more 'come and go as you please, but get your work done' philosophy. This is great.

    Cons

    So, so many cons:

    Ethics - If you go to HR with a complaint, they'll figure out a reason to make you feel like you did it to yourself. You have zero protection as an employee. Especially as a minority, so watch out!

    Office dynamics - Things are tense.The company is struggling financially and always trying a get-money-quick initiative to keep things moving. Management is also horrible, so all of that 'company culture' backfires.

    Management, management, management. In my department, they micro-managed, the work flow was inconsistent (which is your fault because you didn't make any additional work for yourself to help the company), and they have zero concept of open or honest communication. They're also the same age as the rest of the employees, so there's no maturity or experience in people skills.

    Customer/Merchants - Consumers have lost interest in comparison to our competitors. And merchants really don't like working with LivingSocial.

    No career development or growth opportunities whatsoever.

    Advice to ManagementAdvice

    Do right by your employees. Stop stepping all over people and ruining their entire experience with micromanagement, favoritism and work politics. Grow up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    I would rather be poor sometimes!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist  in  Washington, DC
    Current Employee - Marketing Specialist in Washington, DC

    I have been working at LivingSocial full-time for more than a year

    Pros

    Free snacks and drinks that is about all I can think of.

    Cons

    Micromanagement, promotions make no sense they just take the best salesperson who got to the top cheating. The managers have no management qualities. Financially unstable. This place sucks biggest waste of my time. They find ways not to pay you hint: the commission structure.

    Advice to ManagementAdvice

    Get a backbone and run your team not by those dumb metrics. You will keep no employees the way all of you manage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivingSocial full-time

    Pros

    The chance to work with intelligent, hard working people.. and usually only for a year before they wake up and get out. The members of my team were supportive and dedicated.

    Cons

    Management. As the other reviewers said, they are completely incompetent and unorganized. They play the favorites game. And if they don't like you, they'll make sure you leave out of the door miserable. Out of our team of program managers (and those under them), ALL of the program managers quit ..and other very well-loved, talented employees have been leaving like wild fire. This is a toxic place. No one who has left has anything good to say about it.

    Advice to ManagementAdvice

    Treat people as you would want to be treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    One of the Worst!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Consultant  in  Seattle, WA
    Former Employee - Marketing Consultant in Seattle, WA

    I worked at LivingSocial full-time for more than a year

    Pros

    Sales positions are work from home. You get to work with all kinds of businesses.

    Cons

    Management from the top down is a joke. Your manager won't be in touch at all until they need something from you. Really high turn over, bad comp plan.

    Advice to ManagementAdvice

    Need to consider new Management from the top down. Jennifer Terrell is the president (also the star of a trashy reality tv show, real house wives of nashville) Maybe more planning meetings & less filming sessions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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