LivingSocial Reviews

Updated October 22, 2014
Updated October 22, 2014
389 Reviews
3.0
389 Reviews
Rating Trends

Recommend to a friend
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LivingSocial President and CEO Gautam Thakar
Gautam Thakar
11 Ratings

Review Highlights

Pros
  • Only good thing is that you are able to work from home if you work on the Outside Team (in 53 reviews)

  • Fun work environment full of talented sales professionals (in 21 reviews)


Cons
  • Sales team isn't held accountable, low end of the pay scale, little to no work-life balance (in 16 reviews)

  • Ridiculous competition with inside sales, when we shout "local" in our Branding (in 19 reviews)

More Highlights

97 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Many years of experience here -- went from great, to shaky, to tiresome. No corporate mission = nothing to believe in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Manager in Washington, DC
    Current Employee - Communications Manager in Washington, DC

    I have been working at LivingSocial full-time (more than 3 years)

    Pros

    People. They are creative, driven, go-getters, fun, clever. Office environment, flexibility in schedule, vacation policy (none). Location. Block from White House, mass transit everywhere.

    Cons

    Poor at executing an innovating. Too many big thinkers for our own good. The favoritism displayed here is absurd. Too much "talent" taken from within -- we need more experts rather than rejiggering current staff to meet different goals.

    Advice to ManagementAdvice

    There are no clear growth paths -- for the company itself or for employees professionally in their career. None at all. Need to hire more experts, less rejiggering of current staff people "that person knows the company."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not what it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Services Representative in Tucson, AZ
    Current Employee - Consumer Services Representative in Tucson, AZ

    I have been working at LivingSocial full-time (more than an year)

    Pros

    Pay and some of your coworkers.

    Cons

    The leadership is grasping at straws- There are only a few of the SDM's who actually seem to know what they are doing sometimes. The center director Linnea is actually very concerned with making the center efficient and still a honestly good place to work. One SDM won't say who, but he is a slave driver. The Supervisors well, only a few are good at what they do. Some are puppets and do not know how to make a rep better. After all isn't that the point of a "coaching" a joke. They have a large que of emails so the mandatory overtime is endless. How are they dealing with this? Making the reps work overtime every week, for months now. They know that its causing people to get burnt out and they honestly don't care. People are terrified to call out sick so EVERYONE is getting sick. People hacking up a lung on the phone not very professional. Its making the job harder because you find less motivation to help the people who need it. The process for people who buy from this company is worse, you have to redeem a voucher 98% of the time and if its not a restaurant deal forget it. Its either a crappy product or appointments get cancelled because the merchant doesn't want to serve those that bought the service at a discount.

    Advice to ManagementAdvice

    Figure out the email que. Have some compassion for the employees who have made you look great. We had the "best" customer service because we were fast to respond, friendly, and caring. These traits all go away when you are working your employees to exhaustion. People are getting sick and your moral has hit rock bottom just about everyone is looking for a way out LivingSocial wasn't like this when I started. find a way to fix it. Stop with the favoritism as well doesn't bode well.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Nothing more than a "Hip" call center now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Torrance, CA
    Current Employee - Marketing Specialist in Torrance, CA

    I have been working at LivingSocial full-time (less than an year)

    Pros

    Cool perks
    Decent salary
    Great benefits

    Cons

    Poorly trained and inexperienced management
    No sales training or development
    Ridiculous quotas
    High turnover rate
    Deceptive and misleading sales practices
    Mistreatment of tenured employees
    Not a long term career path
    Company may not be around much longer

    Advice to ManagementAdvice

    Be more transparent with your employees on the direction of the company. Don't mislead people into believing one thing when your plans are clearly another. People really do appreciate honesty more than anything else. The sales people do hold value to company whether you choose to believe it or not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    The only constant is change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at LivingSocial full-time (more than 3 years)

    Pros

    - Relatively laid back atmosphere
    - Casual dress code

    Cons

    Want to get ahead? Be the favorite of one of the longer tenured employees. Otherwise, enjoy what you do because you're not advancing anywhere.

    Also:
    - Comically inept and passive aggressive management
    - Disorganized from the top to the bottom
    - The board is clearly not telling the employees the full truth in regard to the company's current financial situation, which is incredibly disconcerting.

    When the only pros you can conjure up are about the dress code and the free Miller Lite that is sent to the office every week, then you know the company is heading in the wrong direction.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Lost all of my trust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at LivingSocial full-time

    Pros

    The benefits and compensation are great for top performers. There is no set vacation time- you take what you need. There is flexibility to work from home, and you have the ability to positively affect the lives of millions of customers. Coworkers are fun, and you will work with some of the smartest vendors in the e-commerce.

    Cons

    Management doesn't grasp that frequent tinkering with vital customer facing processes without adequate testing kills sales and demoralizes employees.

    There is no accountability when business processes like email distribution for deals and Salesforce break for months at a time. Income is entirely dependent on an arbitrary top down goal assignment. In other words- don't count on more than your base salary.

    Systems and processes are years behind what a billion dollar e-commerce company should offer to employees, merchants, and customers.

    Company funds go to overpaid consultants rather than retaining key contributing employees.

    Employee feedback for improvement is rarely acknowledged even when processes are FUBAR. Certain members of management are unqualified, and compensate by ignoring problems and making excuses. There are a lot of unhappy support staff who do the minimum to scrape by, but most of them have left in the past few months.

    Advice to ManagementAdvice

    The new CEO is saying all the right things, but he's not yet begun to take action. I hope he aligns employees with the proper values for success. We need to tackle the bureaucratic logjam that prevents people from tackling very real problems.

    For many, LivingSocial is their first real job, and we needs to transplant fresh ideas and accountability into the company DNA.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at LivingSocial full-time (more than 3 years)

    Pros

    Social company culture, competitive salary, people are nice, product can be helpful to merchants, organization spends lots of money on incentive trips for employees

    Cons

    Top heavy organization, company has not turned a profit, sales are trending down, lots of employees who just don't work, lots of turnover

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Fun at first, then it went downhill FAST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at LivingSocial full-time (more than an year)

    Pros

    Culture- as long as the employees keep it up, this place has amazing coworkers. I worked in the Tucson CS and MS departments and loved most of the people hired. This all changed about a year ago...

    Pay- as far as Customer Service jobs go in Tucson, this is tops in pay. Many people think the pay is what it averages out to be including the overtime, but your base salary is what it is.

    Cons

    Promotions- Mess up at your job ever? Be prepared to watch other, less qualified people get promoted over you (I'm not a bitter person- I was actually promoted several times!), but the truth is, I watched so many qualified workers get passed up because they weren't popular with upper management

    Upper Management- these people make me want to scream. They consistently act like a cool club that no one else can be a part of. They protect eachother first, even when some of them do some pretty messed up things.

    Advice to ManagementAdvice

    Stop playing favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Fun for the first few months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LivingSocial

    Pros

    Relaxed Dress Attire, friendly staff and free snacks

    Cons

    Advancement is extremely limited and highly unlikely. Management is young and inexperienced which leads to a bit of a scramble in various high pressure situations

    Advice to ManagementAdvice

    Consider shaping people for the job they aspire to get. And once they're ready, give them the opportunity to do it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    They sell you the dream- but it's not a reality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Torrance, CA
    Former Employee - Marketing Specialist in Torrance, CA

    I worked at LivingSocial full-time (less than an year)

    Pros

    Casual environment, young employees, snacks, health insurance,

    Cons

    Poor management, lack of communication between sales reps and management, unhappy employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    livingsocial: Great for consumers. Awful for merchants and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Torrance, CA
    Current Employee - Inside Sales in Torrance, CA

    I have been working at LivingSocial full-time (less than an year)

    Pros

    Good office space and equipment. Casual dress.

    Cons

    High stress. Low reward. High turn over. No company culture. A product that does not have the merchants interest at in mind, only the profitability of livingsocial. Not competitive with with other daily deal competitors. Unreasonable deal quantity and no enough focus on variety and benefit to the merchants represented. Merchants interest in fading in working with livingsocial, worse, consumers interest is fading given the lack of variety. This is because livingsocial only works with concepts that generate revenue for livingsocial.

    Advice to ManagementAdvice

    There is a huge difference between management and leadership. We manage objects, tasks, challenges. We lead people. Be the leader that is in front of your team saying "we can do this and here is how" rather then the mangers that says, "here is what are need to do, now do it" Give your team opportunities to be listened to. Acknowledge and understand them. Motivate and inspire them. Make them feel valued as the talent they are rather then the very replaceable resource that you treat them as.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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